The Westin Rancho Mirage Golf Resort & Spa

I have only one issue and it is line management during check-in. Two lines formed and customers cross sides and cut in front of others when the employee is ready to wait on the customer. If the employees were mindful of who is next it would avoid the issue. It can be a negative start to the customers stay.

Honestly, the worst experience. Over crowded, terrible service. Understaffed. Housekeeping service attempted at 10pm after requesting service four times that day. Sent a formal complaint to the hotel and have yet to connect with anyone almost a month later after following up weekly. Extremely disappointing experience.

Bartender at the adult pool was rude and harassing. We requested a trolley ride from the adult pool back to our room and waited 30 minutes and no one showed up. We decided to walk back when a nice gentleman on a trolley stopped to give us a ride. He told us he never received the message for a pick up.

Breakfast menu could be better. Eggs and bacon could have been better. The avocado Breakfast sandwich to cold.

- Arrived on a Friday evening about 8pm. Reception desk was not obvious. The entrance was fairly dark and nobody was visible to direct me. - Room was ok, but lacked an outlet and shelve on one side of the queen bed i.e. no place to set phone and plug it in. - bathroom could use a few of hooks to hang clothes, towels, etc. - shower "rain" head should be replaced with shower heads that have some pressure. - Room was not cleaned until I called about 5pm on Saturday. - Overall, the floors throughout the resort seemed a bit dirty. - I surprised by the $40/night resorty fee. I thought all taxes and fees were included. I did notice that I would have to pay for parking, which is unfortunate, but at least I knew aobut that fee before I reserved the room. - On the plus side, the $10/day credit was a nice surprised.