Riu Palace Costa Mujeres - All Inclusive
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248 $
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From
248 $
/ Nacht
Über diese Unterkunft
Entspann dich im Wellnessbereich, der Massagen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 5 Außenpools, Wasserpark (kostenlos) und Fitnesscenter (rund um die Uhr...
Annehmlichkeiten
Entspann dich im Wellnessbereich, der Massagen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 5 Außenpools, Wasserpark (kostenlos) und Fitnesscenter (rund um die Uhr geöffnet).
Services der Unterkunft
Zum Angebot gehören ein PC-Arbeitsplatz, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Vor Ort gibt es Folgendes: Parken ohne Service (kostenlos).
Gastronomie
Hotel Riu Palace Costa Mujeres - All Inclusive bietet seinen Gästen beste Küche im Restaurant Spaces. Alternativ findest du auch eine Snackbar. Still deinen Durst an einer der 6 Bars/Lounges oder 2 Poolbars. Ein inbegriffenes Frühstücksbuffet wird täglich von 07:00 Uhr bis 10:30 Uhr angeboten.
Zimmer
Fühl dich in einem der 670 klimatisierten Zimmer mit Minibar und Flachbildfernseher wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Badewannen und Duschen (separat) vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Telefone ebenso wie Safes und separate Sitzecken.
Lage
Hotel Riu Palace Costa Mujeres - All Inclusive in Costa Mujeres (Costa Mujeres Resortstreifen) liegt 15 Minuten Fahrt entfernt von: Playa Mujeres Golf Club und Fährhafen Punta Sam.
In der Nähe
Playa Mujeres Golf Club(4.1 Meilen)
Playa Mujeres(5 Meilen)
Fährhafen Punta Sam(6.1 Meilen)
Punta Sam Strand(6.1 Meilen)
El Meco (archäologische Stätte)(7.6 Meilen)
Unterwassermuseum Arrecife El Meco(7.7 Meilen)
El Niño Strand(8.7 Meilen)
Fährterminal Gran Puerto(9.7 Meilen)
Ultramar Fähre Puerto Juárez(9.7 Meilen)
Ikonographisches Museum der Carrera Panamericana(10.3 Meilen)
Iglesia Adventistas del Séptimo Día(10.9 Meilen)
Mercado 23(11.1 Meilen)
Cancun Mall(11.4 Meilen)
Parque las Palapas(11.6 Meilen)
Iglesia de Cristo Rey(11.6 Meilen)
Der nächstgelegene größere Flughafen ist Flughafen Cancún (CUN)(22.3 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Nichtraucher-Zimmer
Zimmerservice
Informationsschalter für Ausflüge
Lage
SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Bundesstaat Quintana Roo, Mexiko
Playa Mujeres Golf Club (4.1 Meilen)
Playa Mujeres (5 Meilen)
Fährhafen Punta Sam (6.1 Meilen)
Punta Sam Strand (6.1 Meilen)
El Meco (archäologische Stätte) (7.6 Meilen)
Unterwassermuseum Arrecife El Meco (7.7 Meilen)
Gästebewertungen zu Riu Palace Costa Mujeres - All Inclusive
8.4
Sehr gut
Basierend auf 1.338 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Riu Palace Costa Mujeres - All Inclusive heben Gäste oft einen unberührten, von Palmen gesäumten Strand, mehrere lebhafte Pools und abendliche Shows hervor, zusammen mit einer ruhigen, abgelegenen Lage und einigen Berichten über Strom- oder Klimaanlagenausfälle während Stoßzeiten.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Riu Palace Costa Mujeres - All Inclusive heben Gäste oft einen unberührten, von Palmen gesäumten Strand, mehrere lebhafte Pools und abendliche Shows hervor, zusammen mit einer ruhigen, abgelegenen Lage und einigen Berichten über Strom- oder Klimaanlagenausfälle während Stoßzeiten.
Das Personal wird durchweg als freundlich und fleißig beschrieben, obwohl ein kleiner Teil langsame oder wenig hilfreiche Antworten und Personalmangel zu Spitzenzeiten meldet. Die Zimmer wirken modern und oft geräumig, aber das offene Badezimmerlayout schränkt die Privatsphäre ein, die Betten können klein sein und Schallübertragung ist ein Problem – besonders unter dem Buffet oder in der Nähe des Theaters. Die Rückmeldungen zum Essen sind gemischt: Viele schätzen das Buffet und das Frühstück, während die À-la-carte-Restaurants mit langen Wartezeiten ohne Reservierungen und variierender Qualität verbunden sind; Getränke können wässrig oder zu süß schmecken. Insgesamt erwartet man ein sauberes, energiegeladenes Strandresort, das am besten für einen Aufenthalt vor Ort zum Entspannen und Spaß haben geeignet ist.
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Ausstattung
Großes Resort mit mehreren Pools (einschließlich Erwachsenenbereichen), einem Wasserpark, abendlichen Shows/Partys und einem breiten Sandstrand; Liegen am Strand sind in der Regel ausreichend vorhanden. Zu den häufigen Nachteilen gehören warmes Poolwasser, reservierte Liegen, spärlicher Schatten/Sonnenschirme am Strand, ein kleines/überfülltes Fitnessstudio, Barbedienung weit vom Strand entfernt und mehrere Berichte über Strom-/Klimaanlagenausfälle.
Ähnliche Gästebewertungen
10
Evan
1. Nov. 2025
·
Aufenthalt für 14 Nächte
RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.
RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.
6
Nazlin
11. Nov. 2025
·
Aufenthalt für 10 Nächte
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
8
Chu Hee
31. Okt. 2025
·
Aufenthalt für 5 Nächte
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
8
Rosa
22. Juli 2025
·
Aufenthalt für 4 Nächte
The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(
The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(
8
Igor
8. Nov. 2025
·
Aufenthalt für 9 Nächte
No power two days, working generator. Not working air conditioner, ho hot water all two days.
No power two days, working generator. Not working air conditioner, ho hot water all two days.
10
Doniesha
23. Nov. 2025
·
Aufenthalt für 3 Nächte
I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.
I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.
8
Stephanie
19. März 2024
·
Aufenthalt für 4 Nächte
Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.
Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.
8
Suzanne Leigh
1. Aug. 2025
·
Aufenthalt für 4 Nächte
The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.
The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.
8
Tomasz
3. Feb. 2025
·
Aufenthalt für 6 Nächte
One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.
One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.
10
walter david rodman
4. Juli 2025
·
Aufenthalt für 4 Nächte
Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools
Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools
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Sauberkeit
Die Anlage und die Gemeinschaftsbereiche werden sehr sauber gehalten und viele Zimmer werden täglich gereinigt. Einige Bewertungen erwähnen jedoch eine uneinheitliche Zimmerausstattung, gelegentliche Gerüche oder Schädlinge und schlecht gewartete öffentliche Toiletten.
Ähnliche Gästebewertungen
10
Monica
15. Feb. 2025
·
Aufenthalt für 5 Nächte
This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!
This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!
6
Amy
22. Mai 2025
·
Aufenthalt für 4 Nächte
On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.
On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.
6
Mario
27. Aug. 2024
·
Aufenthalt für 6 Nächte
Beach was beautiful but bathrooms from public areas dirty
Beach was beautiful but bathrooms from public areas dirty
6
Shydia
20. Apr. 2025
·
Aufenthalt für 2 Nächte
This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.
This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.
4
George
11. Jan. 2026
·
Aufenthalt für 4 Nächte
Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome
Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome
6
Melody
22. Jan. 2026
·
Aufenthalt für 2 Nächte
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
10
Anthony DeJesus
7. Mai 2024
·
Aufenthalt für 4 Nächte
The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!
The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!
10
Yogita
28. Apr. 2025
·
Aufenthalt für 4 Nächte
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
10
Brenda
16. März 2025
·
Aufenthalt für 3 Nächte
Exceptionally clean facilities.
Exceptionally clean facilities.
10
Liubov
25. Okt. 2025
·
Aufenthalt für 7 Nächte
We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.
We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.
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KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind modern und oft geräumig, mit Optionen wie Swim-up- oder Suiten mit eigenem Pool. Häufige Probleme sind ein offenes Badezimmer-/Duschlayout mit eingeschränkter Privatsphäre, kleine/enge Betten, schlechter Schallschutz und Lärm von Veranstaltungsorten sowie gelegentliche Probleme mit der Klimaanlage.
Ähnliche Gästebewertungen
8
Rose Mary
28. Feb. 2024
·
Aufenthalt für 6 Nächte
My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!
My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!
10
shen
2. Juli 2025
·
Aufenthalt für 7 Nächte
Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.
Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.
6
Monica Lynne
7. Nov. 2025
·
Aufenthalt für 5 Nächte
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
10
Sharry
28. Jan. 2025
·
Aufenthalt für 4 Nächte
Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!
Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!
8
haris
8. Apr. 2025
·
Aufenthalt für 7 Nächte
Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.
Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.
10
Donna
5. Sept. 2025
·
Aufenthalt für 3 Nächte
Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!
Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!
10
KENNY
3. Juli 2025
·
Aufenthalt für 4 Nächte
I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests
I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests
8
Nongkhane
22. Juli 2025
·
Aufenthalt für 4 Nächte
I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.
I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.
6
Laurie Dawn
21. Dez. 2024
·
Aufenthalt für 7 Nächte
Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .
Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .
10
Todd
23. Apr. 2025
·
Aufenthalt für 7 Nächte
Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room
Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room
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Service
Das Personal wird durchweg für seine Freundlichkeit, sein Engagement und seine Aufmerksamkeit in den Bereichen Housekeeping, Restaurants und Bars gelobt. Einige Gäste hatten mit langsamen oder wenig hilfreichen Antworten, unfreundlichen Gastgebern in bestimmten Restaurants und Anzeichen von Personalmangel zu Stoßzeiten zu kämpfen.
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4
Charan
29. Okt. 2025
·
Aufenthalt für 9 Nächte
We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.
We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.
6
meghedi
10. Juli 2025
·
Aufenthalt für 4 Nächte
The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.
The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.
6
Yaudel
16. Nov. 2025
·
Aufenthalt für 4 Nächte
The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.
The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.
10
Natella
20. Nov. 2025
·
Aufenthalt für 6 Nächte
Great service! We really appreciate it
Great service! We really appreciate it
10
Anthony
31. Dez. 2024
·
Aufenthalt für 4 Nächte
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
10
rodney
28. Okt. 2024
·
Aufenthalt für 9 Nächte
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
10
Ryan
14. Nov. 2025
·
Aufenthalt für 4 Nächte
Great hotel, a lot of activities to keep you entertained. Staff was excellent
Great hotel, a lot of activities to keep you entertained. Staff was excellent
8
Nicole Celine
16. Nov. 2025
·
Aufenthalt für 6 Nächte
We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.
We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.
10
yasmin
20. Okt. 2025
·
Aufenthalt für 3 Nächte
Very friendly staff
Very friendly staff
10
Yogita
28. Apr. 2025
·
Aufenthalt für 4 Nächte
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
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Lage
Das Hotel liegt an einem ruhigen, wunderschönen Strandabschnitt nördlich von Cancun, den viele die sichere, entspannte Umgebung schätzen. Der Kompromiss ist die Entfernung: Transfers und Ausflüge dauern länger, Taxis können teuer sein und es gibt kaum etwas in der Nähe.
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10
Luz Maria
28. März 2024
·
Aufenthalt für 5 Nächte
The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.
The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.
10
Joseph Donald
29. März 2025
·
Aufenthalt für 5 Nächte
Great property, but really far from the downtown area
Great property, but really far from the downtown area
6
Monica Lynne
7. Nov. 2025
·
Aufenthalt für 5 Nächte
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
10
Alexander
24. Feb. 2024
·
Aufenthalt für 5 Nächte
My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.
My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.
8
Sarah Marie
23. Dez. 2024
·
Aufenthalt für 10 Nächte
Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.
Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.
8
NADAR
21. Apr. 2024
·
Aufenthalt für 7 Nächte
Away from city. It’s hard to get there and taxi is too expensive
Away from city. It’s hard to get there and taxi is too expensive
10
Revi
14. Aug. 2025
·
Aufenthalt für 6 Nächte
This hotel was clean. It’s a bit far from the town but quiet and relaxing.
This hotel was clean. It’s a bit far from the town but quiet and relaxing.
10
Maria
17. Juli 2025
·
Aufenthalt für 7 Nächte
Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!
Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!
10
Jason
26. Mai 2025
·
Aufenthalt für 3 Nächte
Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend
Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend
10
William Keith
5. März 2025
·
Aufenthalt für 7 Nächte
Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.
Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.
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Gastronomie
Die Buffets werden häufig für ihre Vielfalt und das Frühstück gelobt, während die À-la-carte-Restaurants mit langen Wartezeiten ohne Reservierungen und einer uneinheitlichen Qualität verbunden sind. Getränke werden oft als wässrig oder zu süß beschrieben, und mehrere Gäste berichteten über Magenbeschwerden.
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6
Nazlin
11. Nov. 2025
·
Aufenthalt für 10 Nächte
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
8
Chu Hee
31. Okt. 2025
·
Aufenthalt für 5 Nächte
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
10
Craig
5. Nov. 2025
·
Aufenthalt für 5 Nächte
The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.
The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.
10
nana
23. März 2025
·
Aufenthalt für 3 Nächte
My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.
My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.
6
Uberto Mora
21. Juli 2025
·
Aufenthalt für 5 Nächte
Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.
Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.
4
Peter
11. Okt. 2025
·
Aufenthalt für 8 Nächte
RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.
RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.
2
KASHALA
27. Sept. 2025
·
Aufenthalt für 3 Nächte
Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.
Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.
6
Melody
22. Jan. 2026
·
Aufenthalt für 2 Nächte
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
6
Robert
8. Aug. 2025
·
Aufenthalt für 5 Nächte
Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere
Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere
6
Jessica
7. Nov. 2025
·
Aufenthalt für 7 Nächte
Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular
Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
10
Karsten
29. Juni 2026
·
Aufenthalt für 4 Nächte
Ein so gepflegtes All-Inklusive Hotel habe ich noch nicht erlebt.Speisen und Getraenke in zahlreicher Auswahl und hoher Qualitaet. Einzig an den Pool koennten mehr Duschen und Toiletten sein.
Ein so gepflegtes All-Inklusive Hotel habe ich noch nicht erlebt.Speisen und Getraenke in zahlreicher Auswahl und hoher Qualitaet. Einzig an den Pool koennten mehr Duschen und Toiletten sein.
10
SVETLANA U
3. Dez. 2024
·
Aufenthalt für 5 Nächte
Sk
Sk
8
Anaid
vor 4 Wochen
·
Aufenthalt für 2 Nächte
Nuestra estancia estuvo bien, la habitación tenía lo que necesitábamos para nuestra estancia. La comida tiene buena calidad, hay diferentes restaurantes con buenos menús y el buffet tiene comida diferente.
Nuestra estancia estuvo bien, la habitación tenía lo que necesitábamos para nuestra estancia. La comida tiene buena calidad, hay diferentes restaurantes con buenos menús y el buffet tiene comida diferente.
8
Oscar
2. Sept. 2026
·
Aufenthalt für 4 Nächte
Habitación tiene level abajo de lo restante del hotel. Camas pequenas y no tan buenas. Cuartos no son planeados para famílias con hijos.
Habitación tiene level abajo de lo restante del hotel. Camas pequenas y no tan buenas. Cuartos no son planeados para famílias con hijos.
10
ALEX FABIAN
22. Aug. 2026
·
Aufenthalt für 2 Nächte
Excelente hotel para hospedaje frente al mar muy tranquilo y con muy buena comida y actividades lo único que vi es que se desperdicia mucha comida por parte de los visitantes
Excelente hotel para hospedaje frente al mar muy tranquilo y con muy buena comida y actividades lo único que vi es que se desperdicia mucha comida por parte de los visitantes
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Bis 12:00
Haben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Dezember 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-31: 334.0645290985107USD
- 2026-11-01: NO DATA
- 2026-11-02: 527.1806437866211USD
- 2026-11-03: 527.7499836029052USD
- 2026-11-04: 537.6820548355103USD
- 2026-11-05: 595.7499653320313USD
- 2026-11-06: 634.7499819946289USD
- 2026-11-07: 576.8227146331787USD
- 2026-11-08: 531.7499905700683USD
- 2026-11-09: 592.7500113739013USD
- 2026-11-10: 658.7500237976075USD
- 2026-11-11: 999.7499854522705USD
- 2026-11-12: NO DATA
- 2026-11-13: 658.7500237976075USD
- 2026-11-14: 658.7500237976075USD
- 2026-11-15: 634.7499819946289USD
- 2026-11-16: 609.7500238952637USD
- 2026-11-17: 619.7500071350098USD
- 2026-11-18: 948.7500162445068USD
- 2026-11-19: 1031.749972833252USD
- 2026-11-20: 1085.7499643554688USD
- 2026-11-21: 1150.7499921264648USD
- 2026-11-22: 1168.7499893005372USD
- 2026-11-23: 780.7499970489501USD
- 2026-11-24: 1166.750019995117USD
- 2026-11-25: 1168.7499893005372USD
- 2026-11-26: 1153.750014440918USD
- 2026-11-27: 1065.7499978759765USD
- 2026-11-28: 979.7500189727783USD
- 2026-11-29: 1087.0673957733154USD
- 2026-11-30: NO DATA
- 2026-12-01: 987.7499645507812USD
- 2026-12-02: NO DATA
- 2026-12-03: 1001.7500231140136USD
- 2026-12-04: 988.7500175598144USD
- 2026-12-05: 964.749975756836USD
- 2026-12-06: 954.7499925170898USD
- 2026-12-07: 612.7499778533936USD
- 2026-12-08: 613.7500308624268USD
- 2026-12-09: 930.7500190704345USD
- 2026-12-10: 936.7499953430175USD
- 2026-12-11: 952.7500232116699USD
- 2026-12-12: 968.749982723999USD
- 2026-12-13: 647.7499875488281USD
- 2026-12-14: 646.7500028961182USD
- 2026-12-15: 646.7500028961182USD
- 2026-12-16: 1989.7500350952148USD
- 2026-12-17: 2148.749987347412USD
- 2026-12-18: 2203.750031878662USD
- 2026-12-19: 2233.7499815979004USD
- 2026-12-20: 2483.749972729492USD
- 2026-12-21: 2669.749989099121USD
- 2026-12-22: 2224.7500513671876USD
- 2026-12-23: 1779.7499769226074USD
- 2026-12-24: 1930.750051953125USD
- 2026-12-25: 1866.7499404785156USD
- 2026-12-26: 1804.7499350219728USD
- 2026-12-27: 3443.750004296875USD
- 2026-12-28: 3666.749931311035USD
- 2026-12-29: NO DATA
- 2026-12-30: 3200.7501108032225USD
- 2026-12-31: 2872.749949633789USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt. Bitte beachten Sie, dass diese Unterkunft keine Namensänderungen in Buchungen akzeptiert. Der Name auf der Buchung muss mit dem Namen des Gastes übereinstimmen, der eincheckt und in der Unterkunft übernachtet. Es ist ein Lichtbildausweis erforderlich. Wenn eine Zimmerreservierung einen kostenlosen Hin- und Rücktransfer zum Flughafen beinhaltet, ist es wichtig, auf die Nachricht des Anbieters zu antworten, um den Shuttleservice zu arrangieren.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Der Name auf der Kreditkarte, die an der Rezeption für die Abrechnung der Zusatzkosten benutzt werden soll, muss mit dem Namen übereinstimmen, auf den das Zimmer reserviert wurde
- Diese Unterkunft akzeptiert Kreditkarten; Bargeld wird nicht akzeptiert.
- Diese Unterkunft behält sich das Recht vor, für die Kreditkarte des Gastes vor der Anreise eine Vorab-Autorisierung durchzuführen.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder und einem Erste-Hilfe-Kasten ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Für die Anreise zu dieser Unterkunft ist kein Auto erforderlich.
Unternehmensdetails
Registrierungsnummer der Unterkunft 003-007-003962/2025
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Nichtraucher-Zimmer
Zimmerservice
Informationsschalter für Ausflüge
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Dampfsauna
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Kinder-Club
Pool-Bar
Verkaufsautomaten
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Informationsschalter für Ausflüge
Reinigung
Safe
Geldautomat
Ausgewiesene Raucherzone
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Aktivitäten
Pool
Privatstrand
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Sporttauchen
Spielplatz
Pool im Freien
Evening Entertainment
Gartenmöbel
Pool (Seasonal Outdoor)
Tischtennis
Terrasse
Fitness Center (nearby)
Water Park
Parkmöglichkeiten
Parkmöglichkeiten
Kostenfreies Parken
Parking Onsite
Internet
Kostenloses W-LAN