Riu Palace Costa Mujeres - All Inclusive
From
260 USD
a notte
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From
260 USD
a notte
Informazioni su questa struttura
Scopri il vero relax presso la spa completa, dove ti attendono massaggi e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 5 piscine all'aperto, un parco acquatico con ingresso incluso n...
Servizi
Scopri il vero relax presso la spa completa, dove ti attendono massaggi e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 5 piscine all'aperto, un parco acquatico con ingresso incluso nel prezzoe un centro fitness aperto 24 ore su 24. Questa struttura in stile Art Déco propone, inoltre, il Wi-Fi gratuito, un servizio babysitter a pagamento e negozi di articoli da regalo/edicole.
Servizi per le aziende
Potrai usufruire di una postazione PC, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Puoi gustare gustose specialità da Spaces, uno dei 6 ristoranti ristoranti presso un resort, specializzato in cucina internazionale; oppure, resta in stanza e approfittarne per rilassarti, visto che c'è un servizio in camera 24 ore su 24. Altrimenti puoi assaggiare gli stuzzichini preparati al bar/caffetteria. La sete si fa sentire? Per soddisfare la tua voglia di un drink, la struttura offre 6 bar/lounge e 2 bar a bordo piscina. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 10:30.
Camere
Rilassati in una delle 670 camere con aria condizionata della struttura, complete di minibar e TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca e doccia separate, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, casseforti e salotti separati.
Posizione
Hotel Riu Palace Costa Mujeres - All Inclusive a Costa Mujeres (Striscia Resort di Costa Mujeres) dista solo un quarto d'ora di auto da Playa Mujeres Golf Club (campo da golf) e da Terminal dei traghetti Punta Sam. Questa struttura all-inclusive dista 15,7 km da Traghetto Ultramar Puerto Juárez e 18,4 km da Cancun Mall.
Nelle vicinanze
Playa Mujeres Golf Club (campo da golf)(4.1 miglia)
Playa Mujeres(5 miglia)
Terminal dei traghetti Punta Sam(6.1 miglia)
Spiaggia di Punta Sam(6.1 miglia)
Sito archeologico di El Meco(7.6 miglia)
Museo Subacuático Arrecife El Meco(7.7 miglia)
Spiaggia El Niño(8.7 miglia)
Molo di Gran Puerto(9.7 miglia)
Traghetto Ultramar Puerto Juárez(9.7 miglia)
Museo Iconografico della Carrera Panamericana(10.3 miglia)
Iglesia Adventista del Séptimo Día(10.9 miglia)
Mercado 23(11.1 miglia)
Cancun Mall(11.4 miglia)
Parque de las Palapas(11.6 miglia)
Chiesa di Cristo Rey(11.6 miglia)
L'aeroporto internazionale più vicino è Aeroporto Internazionale di Cancún (CUN)(22.3 miglia)
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio in camera
Banco escursioni
Posizione
SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Quintana Roo, Messico
Playa Mujeres Golf Club (campo da golf) (4.1 miglia)
Playa Mujeres (5 miglia)
Terminal dei traghetti Punta Sam (6.1 miglia)
Spiaggia di Punta Sam (6.1 miglia)
Sito archeologico di El Meco (7.6 miglia)
Museo Subacuático Arrecife El Meco (7.7 miglia)
Recensioni degli ospiti
8.4
Molto buono
Sulla base di 1354 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Riu Palace Costa Mujeres - All Inclusive, gli ospiti evidenziano spesso una spiaggia incontaminata, fiancheggiata da palme, diverse piscine vivaci e spettacoli serali, insieme a una posizione tranquilla e isolata e ad alcune segnalazioni di interruzioni di corrente o del condizionatore durante i periodi di maggiore affluenza.
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Cosa pensano gli ospiti
Al Riu Palace Costa Mujeres - All Inclusive, gli ospiti evidenziano spesso una spiaggia incontaminata, fiancheggiata da palme, diverse piscine vivaci e spettacoli serali, insieme a una posizione tranquilla e isolata e ad alcune segnalazioni di interruzioni di corrente o del condizionatore durante i periodi di maggiore affluenza.
Il personale è ampiamente descritto come cordiale e laborioso, anche se una minoranza segnala risposte lente o poco utili e una carenza di personale nelle ore di punta. Le camere sono moderne e spesso spaziose, ma la disposizione aperta del bagno limita la privacy, i letti possono essere piccoli e l'insonorizzazione è scarsa, soprattutto sotto la sala buffet o vicino al teatro. Il feedback sul cibo è contrastante: molti apprezzano il buffet e la colazione, mentre i ristoranti à la carte comportano lunghe attese senza prenotazioni e una qualità variabile; le bevande possono avere un sapore annacquato o troppo dolce. Nel complesso, aspettatevi un resort pulito ed energico sulla spiaggia, ideale per rilassarsi e divertirsi in loco.
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Servizi
Grande resort con diverse piscine (incluse aree per adulti), un parco acquatico, spettacoli e feste serali e un'ampia spiaggia sabbiosa; le sedie a sdraio sulla spiaggia sono generalmente abbondanti. Gli svantaggi comuni includono l'acqua calda in piscina, le sedie a sdraio occupate, poca ombra/ombrelloni in spiaggia, una palestra piccola/affollata, un servizio bar lontano dalla spiaggia e diverse segnalazioni di interruzioni di corrente/condizionatore.
Recensioni degli ospiti correlate
10
Evan
1 nov 2025
·
Soggiorno di 14 notti
RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.
RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.
6
Nazlin
11 nov 2025
·
Soggiorno di 10 notti
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
8
Chu Hee
31 ott 2025
·
Soggiorno di 5 notti
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
8
Rosa
22 lug 2025
·
Soggiorno di 4 notti
The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(
The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(
8
Igor
8 nov 2025
·
Soggiorno di 9 notti
No power two days, working generator. Not working air conditioner, ho hot water all two days.
No power two days, working generator. Not working air conditioner, ho hot water all two days.
10
Doniesha
23 nov 2025
·
Soggiorno di 3 notti
I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.
I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.
8
Stephanie
19 mar 2024
·
Soggiorno di 4 notti
Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.
Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.
8
Suzanne Leigh
1 ago 2025
·
Soggiorno di 4 notti
The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.
The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.
8
Tomasz
3 feb 2025
·
Soggiorno di 6 notti
One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.
One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.
10
walter david rodman
4 lug 2025
·
Soggiorno di 4 notti
Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools
Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools
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Pulizia
Gli spazi esterni e le aree comuni sono mantenuti molto puliti e molte camere vengono servite quotidianamente. Tuttavia, le recensioni menzionano anche una preparazione delle camere incostante, odori o parassiti occasionali e alcuni bagni pubblici non ben mantenuti.
Recensioni degli ospiti correlate
10
Monica
15 feb 2025
·
Soggiorno di 5 notti
This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!
This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!
6
Amy
22 mag 2025
·
Soggiorno di 4 notti
On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.
On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.
6
Mario
27 ago 2024
·
Soggiorno di 6 notti
Beach was beautiful but bathrooms from public areas dirty
Beach was beautiful but bathrooms from public areas dirty
6
Shydia
20 apr 2025
·
Soggiorno di 2 notti
This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.
This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.
4
George
11 gen 2026
·
Soggiorno di 4 notti
Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome
Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome
6
Melody
22 gen 2026
·
Soggiorno di 2 notti
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
10
Anthony DeJesus
7 mag 2024
·
Soggiorno di 4 notti
The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!
The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!
10
Yogita
28 apr 2025
·
Soggiorno di 4 notti
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
10
Brenda
16 mar 2025
·
Soggiorno di 3 notti
Exceptionally clean facilities.
Exceptionally clean facilities.
10
Liubov
25 ott 2025
·
Soggiorno di 7 notti
We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.
We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.
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Camere
Le camere sono moderne e spesso spaziose, con opzioni come suite con accesso diretto alla piscina o con piscina privata. I problemi ricorrenti includono un bagno/doccia aperto con poca privacy, letti piccoli/stretti, scarsa insonorizzazione e rumore proveniente dagli spazi di intrattenimento, e occasionali problemi di funzionamento del condizionatore.
Recensioni degli ospiti correlate
8
Rose Mary
28 feb 2024
·
Soggiorno di 6 notti
My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!
My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!
10
shen
2 lug 2025
·
Soggiorno di 7 notti
Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.
Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.
6
Monica Lynne
7 nov 2025
·
Soggiorno di 5 notti
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
10
Sharry
28 gen 2025
·
Soggiorno di 4 notti
Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!
Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!
8
haris
8 apr 2025
·
Soggiorno di 7 notti
Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.
Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.
10
Donna
5 set 2025
·
Soggiorno di 3 notti
Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!
Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!
10
KENNY
3 lug 2025
·
Soggiorno di 4 notti
I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests
I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests
8
Nongkhane
22 lug 2025
·
Soggiorno di 4 notti
I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.
I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.
6
Laurie Dawn
21 dic 2024
·
Soggiorno di 7 notti
Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .
Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .
10
Todd
23 apr 2025
·
Soggiorno di 7 notti
Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room
Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room
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Servizio
Il personale è ampiamente lodato per la sua cordialità, laboriosità e attenzione in tutti i reparti, dalle pulizie ai ristoranti e ai bar. Alcuni ospiti hanno riscontrato risposte lente o poco utili, personale scortese in alcuni ristoranti e segni di personale insufficiente durante le ore di punta.
Recensioni degli ospiti correlate
4
Charan
29 ott 2025
·
Soggiorno di 9 notti
We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.
We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.
6
meghedi
10 lug 2025
·
Soggiorno di 4 notti
The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.
The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.
6
Yaudel
16 nov 2025
·
Soggiorno di 4 notti
The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.
The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.
10
Natella
20 nov 2025
·
Soggiorno di 6 notti
Great service! We really appreciate it
Great service! We really appreciate it
10
Anthony
31 dic 2024
·
Soggiorno di 4 notti
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
10
rodney
28 ott 2024
·
Soggiorno di 9 notti
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
10
Ryan
14 nov 2025
·
Soggiorno di 4 notti
Great hotel, a lot of activities to keep you entertained. Staff was excellent
Great hotel, a lot of activities to keep you entertained. Staff was excellent
8
Nicole Celine
16 nov 2025
·
Soggiorno di 6 notti
We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.
We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.
10
yasmin
20 ott 2025
·
Soggiorno di 3 notti
Very friendly staff
Very friendly staff
10
Yogita
28 apr 2025
·
Soggiorno di 4 notti
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
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Posizione
Situato su una spiaggia tranquilla e bellissima a nord di Cancun, molti apprezzano l'ambiente sicuro e rilassato. Il rovescio della medaglia è la distanza: i trasferimenti e le escursioni richiedono più tempo, i taxi possono essere costosi e c'è poco a portata di mano.
Recensioni degli ospiti correlate
10
Luz Maria
28 mar 2024
·
Soggiorno di 5 notti
The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.
The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.
10
Joseph Donald
29 mar 2025
·
Soggiorno di 5 notti
Great property, but really far from the downtown area
Great property, but really far from the downtown area
6
Monica Lynne
7 nov 2025
·
Soggiorno di 5 notti
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.
10
Alexander
24 feb 2024
·
Soggiorno di 5 notti
My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.
My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.
8
Sarah Marie
23 dic 2024
·
Soggiorno di 10 notti
Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.
Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.
8
NADAR
21 apr 2024
·
Soggiorno di 7 notti
Away from city. It’s hard to get there and taxi is too expensive
Away from city. It’s hard to get there and taxi is too expensive
10
Revi
14 ago 2025
·
Soggiorno di 6 notti
This hotel was clean. It’s a bit far from the town but quiet and relaxing.
This hotel was clean. It’s a bit far from the town but quiet and relaxing.
10
Maria
17 lug 2025
·
Soggiorno di 7 notti
Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!
Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!
10
Jason
26 mag 2025
·
Soggiorno di 3 notti
Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend
Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend
10
William Keith
5 mar 2025
·
Soggiorno di 7 notti
Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.
Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.
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Ristorazione
I buffet sono spesso elogiati per la varietà e la colazione, mentre i ristoranti à la carte comportano lunghe attese senza prenotazioni e una qualità incostante. Le bevande sono spesso descritte come annacquate o troppo dolci e diversi ospiti hanno segnalato disturbi di stomaco.
Recensioni degli ospiti correlate
6
Nazlin
11 nov 2025
·
Soggiorno di 10 notti
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .
8
Chu Hee
31 ott 2025
·
Soggiorno di 5 notti
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.
10
Craig
5 nov 2025
·
Soggiorno di 5 notti
The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.
The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.
10
nana
23 mar 2025
·
Soggiorno di 3 notti
My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.
My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.
6
Uberto Mora
21 lug 2025
·
Soggiorno di 5 notti
Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.
Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.
4
Peter
11 ott 2025
·
Soggiorno di 8 notti
RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.
RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.
2
KASHALA
27 set 2025
·
Soggiorno di 3 notti
Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.
Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.
6
Melody
22 gen 2026
·
Soggiorno di 2 notti
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.
6
Robert
8 ago 2025
·
Soggiorno di 5 notti
Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere
Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere
6
Jessica
7 nov 2025
·
Soggiorno di 7 notti
Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular
Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular
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8
Andrey
13 nov 2024
·
Soggiorno di 7 notti
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10
ALEX FABIAN
4 settimane fa
·
Soggiorno di 2 notti
Excelente hotel para hospedaje frente al mar muy tranquilo y con muy buena comida y actividades lo único que vi es que se desperdicia mucha comida por parte de los visitantes
Excelente hotel para hospedaje frente al mar muy tranquilo y con muy buena comida y actividades lo único que vi es que se desperdicia mucha comida por parte de los visitantes
6
Gisel Yuliana
5 ago 2026
·
Soggiorno di 5 notti
Empezaré con decir que el hotel es muy bonito y limpio pero su atención es muy imparcial ya que le dan mucha preferencia a los extranjeros y a nosotros como latinos nos miran feo o se hacen los sordos y creo que eso está muy mal ya que nuestro pago es igual al de otras nacionalidades ! También espero mejoren sus compañías de transporte ya que cuando reservamos nos ofrecieron el viaje de ida y vuelta al aeropuerto y nunca nos recogieron . Para llevarnos al aeropuerto fuimos 5 familias y solo recogieron a tres !! Los debas tuvimos que pagar Uber para llegar a tiempo al nuestro vuelo !!
Empezaré con decir que el hotel es muy bonito y limpio pero su atención es muy imparcial ya que le dan mucha preferencia a los extranjeros y a nosotros como latinos nos miran feo o se hacen los sordos y creo que eso está muy mal ya que nuestro pago es igual al de otras nacionalidades ! También espero mejoren sus compañías de transporte ya que cuando reservamos nos ofrecieron el viaje de ida y vuelta al aeropuerto y nunca nos recogieron . Para llevarnos al aeropuerto fuimos 5 familias y solo recogieron a tres !! Los debas tuvimos que pagar Uber para llegar a tiempo al nuestro vuelo !!
10
Nataly
28 giu 2026
·
Soggiorno di 6 notti
Todo excelente, excelente calidad en vinos, licores y cervezas... alimentos tambien muy buenos.. personal de lo mejor en términos generales que me ha tocado, es para ir a descansar y no salir del hotel está muy apartado... 1 hora del aeropuerto
Todo excelente, excelente calidad en vinos, licores y cervezas... alimentos tambien muy buenos.. personal de lo mejor en términos generales que me ha tocado, es para ir a descansar y no salir del hotel está muy apartado... 1 hora del aeropuerto
10
ANTONIO CARLOS CHAUL
10 giu 2026
·
Soggiorno di 4 notti
Incrível !! Muito bom
Incrível !! Muito bom
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-16: NO DATA
- 2026-09-17: NO DATA
- 2026-09-18: 532.0418212783813USD
- 2026-09-19: 518.6091598983764USD
- 2026-09-20: 504.8420358779907USD
- 2026-09-21: 506.80519986572267USD
- 2026-09-22: 506.80519986572267USD
- 2026-09-23: 505.15499034271244USD
- 2026-09-24: 505.15499034271244USD
- 2026-09-25: 505.15499034271244USD
- 2026-09-26: 505.15499034271244USD
- 2026-09-27: 505.15499034271244USD
- 2026-09-28: NO DATA
- 2026-09-29: 550.23265859375USD
- 2026-09-30: 550.23265859375USD
- 2026-10-01: NO DATA
- 2026-10-02: 505.15499034271244USD
- 2026-10-03: 505.15499034271244USD
- 2026-10-04: 505.15499034271244USD
- 2026-10-05: NO DATA
- 2026-10-06: 505.15499034271244USD
- 2026-10-07: 506.7024230133057USD
- 2026-10-08: 522.4623460647583USD
- 2026-10-09: 1064.2664270202638USD
- 2026-10-10: 1081.0733498474121USD
- 2026-10-11: 1098.9979271575928USD
- 2026-10-12: 1116.933293585205USD
- 2026-10-13: 1133.7294272949218USD
- 2026-10-14: 1207.0610968200683USD
- 2026-10-15: 1114.6873356201172USD
- 2026-10-16: 1096.7626882507325USD
- 2026-10-17: NO DATA
- 2026-10-18: NO DATA
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: 558.939476361084USD
- 2026-10-22: 585.0680915603638USD
- 2026-10-23: 609.9434176574707USD
- 2026-10-24: 558.939476361084USD
- 2026-10-25: 561.6237597366334USD
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: 612.7239273498535USD
- 2026-11-06: NO DATA
- 2026-11-07: 1268.185230267334USD
- 2026-11-08: 1268.185230267334USD
- 2026-11-09: NO DATA
- 2026-11-10: 699.4139954986573USD
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 1302.9169405822754USD
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Questa struttura non ammette cambi ai nominativi delle prenotazioni. Il nome sulla prenotazione deve corrispondere al nome dell'ospite che effettua il check-in e soggiorna presso la struttura; è richiesto un documento d'identità con foto. Quando la prenotazione di una camera include un trasferimento aeroportuale di andata e ritorno gratuito, è essenziale rispondere al messaggio del fornitore per organizzare il servizio navetta.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura si riserva il diritto di richiedere la pre-autorizzazione della carta di credito dell'ospite prima dell'arrivo.
- La struttura è dotata di un estintore antincendio, un rilevatore di fumo e un kit di pronto soccorso
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un resort prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Non è necessaria l'auto per gli spostamenti da e per la struttura.
Servizi popolari
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio in camera
Banco escursioni
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Mini-club
Bar della piscina
Distributori automatici
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servizi
Banco escursioni
Servizio di pulizia
Cassetta di sicurezza
Sportello bancomat
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Attività
Piscina
Spiaggia privata
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Immersioni subacquee
Area giochi
Piscina scoperta
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito