Economy 7 Inn- Newport News

I like how the staff was warm and welcoming. My room was extremely clean and the amenities are great.

They made me pay extra to get into my room. The tv didnt work and there were bugs on the floor. They wouldn't answer the door when I tried to come ask for another room so I just left and didn't get a refund.

Well I had such a bad problem checking in they said they had sold my rooms so the found two rooms for me and they were very bad the towels looked so bad. We had to go out and buy towels and wash clothes and something to make sure tub was disinfectanted. Was very bad never want to stay there again.

This property is just falling apart! The room was dirty. The hair drier was broken. The TV did not work. The microwave was rusty and never cleaned. The towels were stained and greasy. I asked for clean towels and my request wasn't just denied. It was rudely denied! The staff was horrible!

Beds wasn't that clean.... everything was just dinghy and not clean like these pics

Dirty sheets and stains

Extremely dirty hotel w: rude workers !

Walked in to check in, lady at desk started to yell at me because im cheap, didnt pay enough for my room. I dont have any thing to do with the price, i got the price that expedia gave me. Got to the room and there were ticks in the bed. So the guy at the desk moved our room Had to put a $50 smoking deposit for the room When i checked out and wanted my $50 back, at 7;30 am the lady at the desk was very rude again. We didnt smoke in the room. Most things were good, room was nice. Just a rude lady at the desk.

I would like if the Workers who check you in to be A Bit more Friendly And There Laundry Service for the room is not Clean The Towels and wash clothes and mats for the floor are Dingy supposed to be White But they are A dingy Grey and I reclined my own room And when I was done the Rags I used were Black the floor was dirty because I was just checking in it was no reason for me to see crumbs and paper and the odor in the room was not pleasant after I was done cleaning I had to clean the air conditioning filters they wet full of dirt I wiped the walls down where you see dirty prints and the lamps and tv were dusty Now I’m Comfortable I have Sanitized the room and I put my own linen on the bed the pillows were dingy white and the headboard was dusty The Hotel Would Be Beautiful if they Had people who honor there work and put more effort but the Ownerw Don’t Allow Them To Spend Much Time Cleaning therefore the Rooms Can’t Be Cleaned As well as They Need to Be because They Are Rushing them and that causes them not to care about There Name being stamped on the rooms they clean I take pride in what I do And I have over 25 years of experience with cleaning And I Take pride in my work I can’t say that I ever had Complaints About my work I take Pride in what I do And it Doesn’t Take Long You Just Have to Create your Own Routine For House keeping do your Best And Take Pride in whatever I Do I Just Love when theVGuest are pleased and happy with my work

There were roaches everywhere in the room. Crawling on the bed, on the shower.. on the walls, everywhere! Disgusting

First - The hotel has a horrible smell when you walk in your room. If has many roaches and needs caulking. The door frame was detaching from the door. The internet does not work properly. When it does work it is dial up speeds. Highly recommend you don't stay here. I won't ever again.

They made me pay extra to get into my room. The tv didnt work and there were bugs on the floor. They wouldn't answer the door when I tried to come ask for another room so I just left and didn't get a refund.

It was horrible, there were cigarette burns in the blankets, stains on the pillows walls and doors, and no hot water in the shower. The other rooms in the hotel were loud at all hours of the night.

While the rooms were clean, the staff and service were both terrible. The front desk staff was very rude and unprofessional. Not to mention, when we asked for clean sheets, we never received them, despite being told that some would be brought to us. I sincerely doubt I would be staying here again.

This property is just falling apart! The room was dirty. The hair drier was broken. The TV did not work. The microwave was rusty and never cleaned. The towels were stained and greasy. I asked for clean towels and my request wasn't just denied. It was rudely denied! The staff was horrible!

Deposit for non-smoking room not appreciated. TV did not function indicated no signal. Upon informing front office was rebuked and told no service available to fix the issue.

Booked the room for a King Bed Smoking. They didnt have one available then they upcharged me to a Double Room Smoking. The room they gave me had been broken into and the door didnt work properly. There was broken tile in the bathroom area. The family that runs and lives in the hotel was very rude.

I have to say I was pleasantly surprised by this motel. Its always hard to judge from onlune pictures and reviewss but i wholeheartedly recommend giving this one a try. I must mention that it is definitely a no frills motel, so keep that in mind. First check-in went quickly and easily. They do require a small deposit for non-smoking rooms - honestly people, quit lighting up in them or get a smoking room, or go outside; these might not be required if you did. The clerk was pleasant and explained everything clearly and well. The room itself was on the second floor, up a narrow flight of metal stairs. When my wife and i entered we noticed it had a pleasant aroma, was spacious, and clean. No complaints there. The bed was comfortable and clean, although the comforter and decorative throw had a couple of burn marks, probably from being used in a smoking room, but was otherwise ready for a good night's sleep. The bathroom area was small, but the shower water was hot, and had good pressure. The fridge and microwave were clean and worked well. The fridge was super cold by the way, so bonus! All in all fornan inexpensive weekend getaway this motel is perfect. Just dont expect premium amenities.

Had to leave a $50 deposit for a non-smoking room. I’ll get that back when I check out and the room is checked to make sure we didn’t smoke. Had to pay a dollar for the key card. There were no towels or a tv remote. No place to hang up a jacket. There was a dirty piece of a black stocking on the floor. When I called about the towels and the remote , I also asked for extra pillows. No extra pillows unless I pay a $5 fee. The towels and the tv remote were brought quickly to the room. And the stocking I pointed out was removed. I understand that the room was very reasonably priced, but standards, not so great.

Room was nasty toilet wouldn’t flush and the man at the desk was rude and a smart ass. Never coming there again

Well I had such a bad problem checking in they said they had sold my rooms so the found two rooms for me and they were very bad the towels looked so bad. We had to go out and buy towels and wash clothes and something to make sure tub was disinfectanted. Was very bad never want to stay there again.

Quick check in

It’s a safe place to lay your head if you can tolerate the wife if she’s working the desk. She is beyond rude and it’s something much more than a bad day. The rooms are okay and I am a local that will stay twice a month and be sure to bring an extra towel because the shower curtains do not keep water from getting the floor wet.

Deposit for non-smoking room not appreciated. TV did not function indicated no signal. Upon informing front office was rebuked and told no service available to fix the issue.

Booked the room for a King Bed Smoking. They didnt have one available then they upcharged me to a Double Room Smoking. The room they gave me had been broken into and the door didnt work properly. There was broken tile in the bathroom area. The family that runs and lives in the hotel was very rude.

Had to leave a $50 deposit for a non-smoking room. I’ll get that back when I check out and the room is checked to make sure we didn’t smoke. Had to pay a dollar for the key card. There were no towels or a tv remote. No place to hang up a jacket. There was a dirty piece of a black stocking on the floor. When I called about the towels and the remote , I also asked for extra pillows. No extra pillows unless I pay a $5 fee. The towels and the tv remote were brought quickly to the room. And the stocking I pointed out was removed. I understand that the room was very reasonably priced, but standards, not so great.

The personnel was rude and reluctant to offer customer service. They did not have housekeeping when I arrived at 7:30 pm. Two of the three pillows in the bed were very dirty and they refuse to give more pillows even though the place was bearly occupied. I asked them to change them for some in another room and they refused. I asked to cancel my reservation and they said they would not refund the money. My wife and I ended up at Walmart buying pillows that night to be able to sleep. I would not recommend this place to anybody.

The family that runs this place is absolute scum. They are rude and unprofessional. The service was absolutely terrible. I stayed for 4 nights and the room was not turned down my entire stay. No change of towels was provided. Housekeeping is absent. Would not recommend.

Walked in to check in, lady at desk started to yell at me because im cheap, didnt pay enough for my room. I dont have any thing to do with the price, i got the price that expedia gave me. Got to the room and there were ticks in the bed. So the guy at the desk moved our room Had to put a $50 smoking deposit for the room When i checked out and wanted my $50 back, at 7;30 am the lady at the desk was very rude again. We didnt smoke in the room. Most things were good, room was nice. Just a rude lady at the desk.

I didn’t like how I couldn’t get a refund,after mistakenly booking a room for one night.I didn’t even show up and check in I was so disappointed in the customer service and waisted almost 100 dollars.No refund policy sounds like steeling to me