Debrah Brown, a member of Brown Hotels

It is ok no more

The hotel doesn't have noise proof doors in the rooms so I can hear people walking around the hall way. It is a very nice place, nicely decorated but a little dusty. Beds and sheets very comfy. Very nice towels too. They need to put more attention on cleaning. Also the pictures advertise on Expedia about the rooms do not much the offers. Be aware of the "Urban room" it is small bed against a wall that wasn't the room I thought i was getting. Expedia the pictures you show on the app are different ones, I had to pay extra I wasn't happy about that I felt cheated.

The room was ok, however very dusty. The general areas of the hotel smelt and weren’t very clean. The hallway light outside my room didn’t work and I reported this twice to the reception and housekeeping and nothing was done.

Good physical property, but the staff are the reason I\'ll never stay again. I\'ve stayed here before and the staff were mediocre, but this time they were outright bad. Waited several hours at check-in before they were able to give me a room (even after check-in time), only to then be told they didn\'t have what I\'d booked and downgraded me. Then around midnight on that night they gave a room key to my room to someone else who woke me when they entered MY room apparently "looking for their bags"!! The next day several staff stated that could not have happened (basically calling me a liar), before one finally admitted it did and they were the one to give out the key! I was promised a partial refund for those issues, but it never came. I was promised a late checkout as compensation, but when I asked for it on the last day it was refused. I travel a lot and have spent thousands of nights in hotels, and I\'ve never experienced anything like what I did at the Debrah Brown. Despite the property itself being quite nice, I could never recommend anyone stay there after my experience.

Perfect location, most friendly staff, great place