NewCiti Itaim by Charlie

The place was fine but internet was terrible. As in could not use it at all from the room.

Check-in was problematic. Firstly, the property sign reads "Residencial Newciti", no mention whatsoever of "Charlie". Secondly, the facial selfie that will consume ten minutes of your time to properly take and send for the online check-in process (that whole thing was quite the ordeal) does not function to get you past the facial recognition lock on the front gate, nor the one on the front door. We were let in by tenants who just happened to be entering. Thirdly, once inside, we told the man at the front desk that we had a reservation with Newciti Itaim by Charlie. He gave us a blank look and explained that only a few units were available as the building was a condo. We repeated that we had a reservation (my wife is Brazilian and I speak Portuguese, so no language issues) with Newciti by Charlie and it finally sank in. We provided him with our passports and then had yet another photo taken which would work with the facial recognition locks. We were also provided with electronic key cards to actuate the door lock for the apartment, which they unceremoniously wiped clean the next morning before we had vacated the apartment.

Aging. Clean. Nice staff. Weird check-in

Horrible, horrible, horrible!!! I received a message at 7:30 pm of the same day of the check-in, communicating they were cancelling my reservation, without any reason. They left me really without a room and a bed to stay in São Paulo and couldn’t find a solution. No any other room available in São Paulo for less than 500 USD per night at that days, and heather EXPEDIA offered me a solution.

I have had the same towel and sheets for a week and they willingly change them if I pay them with a Brazilian credit card that I do not have this is disgusting.