InterContinental Chennai Mahabalipuram Resort by IHG

The stay was great and excellent customer service

True 5 star. staff in reception extremely helpful and the staff in the restaurant was beyond excellent. I would give them a 20 out of 10

Hotel is beautiful and service was great. It is a great place to relax by the pool and beach

A nice clean hotel. rather unnecessarily large building with a small beach which is difficult to get to as it falls of a cliff and has rocks. Three small restaurants - one of which was closed and they did not warn us in advance or at check-in. Limited options for vegans - and the duty manager told us to call the other restaurants to see what was on offer rather than trying to help us. Not the service expected of a 5 star resort. Otherwise very nice and friendly staff. Would probably not revisit as limited things to do in the hotel - they charge for bicycle use even.

We chose this location for a staycation with our family. My father has had recent health issues and hence his ability to move has been limited. Going to this resort was a way for us to enjoy some down time as well as letting my father move about and enjoy. From that perspective it proved to be a great choice. The hotel is very nicely structured with a wide corridor that's great to walk around - which my father enjoyed. The rest of the family enjoyed the private beach, the shack, the swimming pool and the recreation room. I even enjoyed some street cricket by the beach with a few other guests (the equipment was brought by the guests, not provided by the hotel). The rooms are nice & spacious and the hospitality top class. Couple of things to improve on - (a) the Melting pot is the only functioning restaurant during week days. If you are planning to stay purely at the resort, that can be a bit boring. The shack by the beach has drinks and snacks but isn't a full dining place and Tao of Peng was entirely closed during our weekday-trip. (b) The resort does not enforce dress code in the swimming pool. You will see people swimming with all sorts of attires. It is a well kept pool and the experience is great, but you might put off by people showing up in the pool in their normal clothes. (This is kind of normal in India, but I would've expect IHG to have international norms). Overall great!