Name: Holiday Inn Victoria - Elk Lake by IHG
Address: 4670 Elk Lake, Saanich, Canada, Saanich, British Columbia, CA
Price range: US$102–US$271 per night
Rating: 8.23

What guests think

At Holiday Inn Victoria - Elk Lake by IHG, travelers frequently highlight friendly staff, clean and modern rooms, and a convenient location between the airport, ferry terminals, and downtown with easy highway access.

Many report smooth check-ins and helpful support, though some experienced communication gaps and inconsistent or missed housekeeping. Rooms are generally spacious and comfortable, but recurring issues include noise in highway- or elevator-adjacent rooms and occasional maintenance problems such as TV, faucet, or HVAC faults. Facilities are appreciated for free parking, EV charging, and the attached restaurant, while the outdoor pool is modest and can feel cool. Overall, expect a comfortable, convenient stay with friendly service and a few potential trade-offs around noise and maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the attached restaurant, free parking, EV chargers, and the outdoor pool. Some note the pool is small or cool, parking can be tight for larger vehicles, and occasional gym upkeep issues occurred.

Related guest reviews

10

blair

5 Jul 2025

·

Stayed 4 nights

The rooms were nice and well organized. I appreciate the breakfast coupons they gave us at check in. The pool was a good size and warm!

8

John

23 Aug 2025

·

Stayed 4 nights

Only issue was pool was not heated, my son could only stay in the pool for a short time.

8

Ali

15 Jul 2025

·

Stayed 3 nights

Everything was very good with the exception of very false and misleading advertising on Expedia when it came to the pool. The second photo of the facility on Expedia which comes up - even before the pictures of the rooms themselves - shows a large pool with waterslide which is actually not on the property and not part of the hotel. There is a caption below referring to it as “the pool” and describing it. The actual pool is, in fact, a small outdoor pool shown later on in the group of hotel pictures. I changed my booking from a downtown Victoria hotel specifically so my kids could have the use of the pool and waterslide pictured while I completed my triathlon. When I addressed this issue with management, I was told that the picture of the large pool is posted as a “point of interest” only. My phone was flashing red at night until I figured out how to clear 4 messages from it that were still on there from 4 months prior. Other than that, the staff are courteous and responsive, the free breakfast at the restaurant is very good and the room is clean - but if you think you are getting the big pool with waterside with the property, be forewarned.

8

Judy

9 Nov 2025

·

Stayed 2 nights

Parking was easy liked having a restaurant ! Only thing was they didn't bring us clean towels etc on Saturday

8

Richard

27 Nov 2025

·

Stayed 21 nights

Room was nice, staff were friendly and helpful. Only small maintenance issues during 3 week stay: bathroom faucet was loose and spun side to side. I asked twice to have it tightened but it was never. Cleaning wipes in the gym were empty and asked to have them restalked 2 days in a row, only restalked on the 3rd day. Same rwmote batteries for the stereo/TV in the gum

10

Rena

24 Jul 2023

·

Stayed 3 nights

Rooms are a decent size. Outdoor pool area is quite nice. Staff is very friendly. Decent restaurant onsite.

6

David

16 Nov 2025

·

Stayed 20 nights

Very good parking. My room was not ready for 30 minutes after check in. The TV did not work and the bathroom faucet was loose. Daily cleanings had to be requested. Very nice restaurant and bar. Very food. Friendly staff

10

suzanna

21 Dec 2023

·

Stayed 1 night

They have an EV charger for my Leaf!!!! I charged my car overnight without having to find a charger near the hotel.

10

Nancy

16 Dec 2025

·

Stayed 1 night

Good restaurant slow overnight EV charging pet friendly complimentary night mask and earplugs

10

Kyla

17 Sept 2024

·

Stayed 2 nights

Comfortable and clean. Great restaurant/pub downstairs for earl breakfast and/or lunch/dinner. And a lovely outdoor pool!

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Cleanliness

Many guests describe the hotel and rooms as very clean and recently updated. However, reviews also report inconsistent housekeeping and occasional lapses, such as unclean rooms or common areas and missed service requests.

Related guest reviews

6

Susan

10 Sept 2025

·

Stayed 3 nights

Bathroom was not clean. Staff was friendly

10

Diana M

8 Aug 2025

·

Stayed 1 night

Very clean and updated.

6

Callie

8 Apr 2024

·

Stayed 4 nights

Post-COVID hotel stays have been interesting. I don\'t know about you but, prior to the pandemic, the cost of staying in a hotel included daily cleaning. Now, it doesn\'t; however, the cost to stay in a hotel has not decreased. The "check-in talk" should include the rules regarding daily cleaning of your room. But fair warning, even if you request it, it might still not happen - as was the case at this hotel. It is SO disappointing, after a long day out and after requesting your room to be cleaned and made up, returning to a room that is still as you left it. I don\'t understand. And then the excuses fly when front desk staff are called on it. Aside from that, it is a nice enough hotel and property, parking stalls are tight.

6

Noelle

29 Jun 2025

·

Stayed 1 night

The room was very dirty. The floor was unswept. We had a crawling baby and I constantly had to wipe up dust bunnies and dirt.

10

Valerie

26 Aug 2023

·

Stayed 1 night

The carpet had not been vacuumed since previous guests; crumbs still on floor. Elevator was needing lots of cleaning attention. Building showing its age. Expensive for condition.

6

Niki

6 Nov 2025

·

Stayed 1 night

The staff were kind, friendly, and helpful, but unfortunately, the room was not clean. There was visible debris on the walls, and the space felt quite worn. The location, however, was convenient — close to restaurants, grocery stores, and right along the main bus line to downtown Victoria. During our stay, there were both jockey teams and wedding guests at the hotel, and the walls were thin enough that we could hear conversations late at night and early in the morning.

10

Avneet

20 Feb 2026

·

Stayed 1 night

Comfortable bed, clean hotel helpful staff

4

Jaliya

19 Aug 2024

·

Stayed 1 night

All the beds have hair including pillows, expedia reviews seems bogus

10

Christine

7 Oct 2025

·

Stayed 1 night

Room was clean, bed was really comfortable. Staff very friendly. Breakfast was delicious!

10

Anik

13 Oct 2025

·

Stayed 2 nights

The place had some upgrades and was very clean. It was nice having the restaurant attached to the hotel too.

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Rooms

Rooms are generally spacious, modern, and feature very comfortable beds. Some guests report noise in rooms near the highway or elevator and maintenance issues like TV, faucet, HVAC, or door/safe faults; pullout couches can be uncomfortable.

Related guest reviews

10

Cheryl

19 Jan 2025

·

Stayed 1 night

Rooms are large. Well kept. Staff was super friendly!

6

Paul

5 Aug 2025

·

Stayed 2 nights

I feel like I was duped which is never a good feeling for $400 / night. A suite, with too much furniture to pull out the couch bed, no utensils. Small and cramped would be an apt description of the suite rooms at this location. The door at the back didn't lock properly. The back door had access to all the other rooms back door joint patio and pool. The pool always seemed to be being cleaned whenever it was a good time for it to be in use. The room safe was locked when we needed to use it, and the front desk, couldnt help us unlock it right away and asked me to wait until he was ready to help us. Felt kind of like I was staying at a motel, but paying prices for a 2 bedroom penthouse. The patio railings wood is rotting, and i think this is a hazard as it might fall down 1 story if its not upgraded soon. The breakfast and service at the lakes restaurant was excellent, but aside from this, I think the hotel itself, needs an upgrade in clealiness, service, locks, pool, general cleanliness. I wouldn't stay here again or recommend this place to anyone.

6

Colleen

19 Mar 2025

·

Stayed 3 nights

Was nice except you expect the TV to work correctly! Had to get up to point the remote to back of TV to change channel. Said they would move us to another room. Was late we were already un pack and that was after they worked on it for a half hour. Said they would send some one up the next day. It worked in the morning for the short time we were there. Then shut it off and when turned on didn’t work right again. Frustrating for sure!

10

Nassim

1 Jun 2024

·

Stayed 3 nights

My overall visit was good.What I found that will prevent me from singing at this particular location is that it was very noisy. The windows seemed.Maybe they were not doubled for noise reduction, lots of traffic noise. You felt like you were literally sleeping in the middle of the highway from 5am

10

David

24 Oct 2025

·

Stayed 2 nights

Very pleasant stay. Heat/AC noisy and couldn't turn the fan off, but great other than that.

6

Glen

28 Jul 2025

·

Stayed 8 nights

Only thing I was disappointed with was the pull out couch . The mattress was totally brutal . If you are needing a place that supplies a comfortable pull out this is not a place I would recommend . I always have to sleep on the pullout because my wife can't sleep with me because of my snoring etc.

10

Tina

21 Sept 2025

·

Stayed 1 night

Perfect location, just 15 minutes from Swartz Bay and downtown Victoria, away from the crowds. The room was spacious, clean, and exceeded expectations for a three-star hotel. The bed was firm, pillow soft, and the sitting area was a nice touch. Friendly staff, easy check-in/out, and free parking make this place a winner. I’ll definitely stay here again!

10

Craig

27 Aug 2024

·

Stayed 3 nights

My wife and I stayed here a few nights while moving our son to Victoria and we highly recommend this hotel. The rooms were big, clean and modern. Great view from our room and it was conveniently between the ferries, airport and city. We didn’t use the pool but it looked nice. We would definitely stay here again for our next trip.

6

Doris

9 Jun 2023

·

Stayed 1 night

The room I got was literally right next to the elevator and the ice machine ... in that I shared a wall with each of them. I heard the ice machine humming all night and people getting on/off the elevator. Then the plug for the tub didn't work. They sent a very young lady up who couldn't do anything. She did try to find me another room, but apparently they all had the same issue. And, the TV didn't work. So not really the best experience.

10

Susan

20 May 2025

·

Stayed 1 night

There wasn't anything to dislike about the property. Had a great sleep in a comfortable bed. The room was large enough to relax in. Plenty of plug in's. We usually try for a breakfast included hotel, and this one doesn't support that. I did miss that

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Service

Staff are frequently praised as friendly, professional, and efficient, with smooth check-ins and helpful front-desk support. Some guests report communication gaps, rooms not ready at check-in, or housekeeping/service follow-through issues.

Related guest reviews

2

Ealinor

20 Jul 2023

·

Stayed 1 night

Very poor communication from the Elk Lake Holiday Inn. Are book in time was at 3 pm did not get a call from them to let us no our room was not available until we arrived at the inn.

6

Callie

8 Apr 2024

·

Stayed 4 nights

Post-COVID hotel stays have been interesting. I don\'t know about you but, prior to the pandemic, the cost of staying in a hotel included daily cleaning. Now, it doesn\'t; however, the cost to stay in a hotel has not decreased. The "check-in talk" should include the rules regarding daily cleaning of your room. But fair warning, even if you request it, it might still not happen - as was the case at this hotel. It is SO disappointing, after a long day out and after requesting your room to be cleaned and made up, returning to a room that is still as you left it. I don\'t understand. And then the excuses fly when front desk staff are called on it. Aside from that, it is a nice enough hotel and property, parking stalls are tight.

8

brenda

3 Jan 2026

·

Stayed 3 nights

Staff were courteous and helpful

10

Annie Olivia

2 Sept 2024

·

Stayed 1 night

The staff were professional and amazing! Very helpful and the manager was understanding when the breakfast included didn’t show up on our RSVP he honoured it when we showed him it was on our itinerary.

10

Desiree

11 May 2025

·

Stayed 1 night

Very late night check in was fast and smooth and very much appreciated

2

Lauren

4 May 2024

·

Stayed 2 nights

If it were possible to give this hotel ZERO stars I would. Do NOT stay here. The room was in terrible condition, there was an incredible amount of noise from both highway and hallways and when we asked not to stay a second night they refused to allow us to cancel and told us that my complaints did not meet their cancelation policy. There is NOTHING in their cancelation policy to protect the consumer or allow you to receive a refund for subsequent nights if the hotel doesn’t meet your standard. Manager here is absolutely unhelpful, refuses to assist you in any way. Do not waste your time.

10

Arthur Bryan

17 Oct 2024

·

Stayed 1 night

Karamvir, who checked me in signed me up for the rewards program and it didn’t take very long at all! Then he sent me a text asking if everything was alright with the room assignment! The room was large, clean and fresh! I think it was said in a movie … I’ll be back!

2

Somit

27 Jul 2025

·

Stayed 2 nights

I checked in on Thursday Night around 10:30pm The guy at front desk was very nice & helpful. But my experience with housekeeping was bad ! I put sign for cleaning service on my door & even talk to her to clean but she totally ignored us & I was in that room for 2 nights but no fresh towels & without cleaning. I even went to front desk on Friday morning & told a girl about this but nobody cares. I paid almost $900 for 2 Nights 👎👎👎

10

Roxanne

2 Dec 2025

·

Stayed 3 nights

The staff were awesome!

10

Mary Ann

6 Oct 2024

·

Stayed 1 night

Very friendly and helpful front desk. Darren was especially helpful. Thank you for the great stay.

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Location

Convenient for the airport, ferry terminals, and downtown, with easy highway access; also close to trails, lakes, sports venues, and UVic. Some rooms face road noise, so light sleepers may prefer rooms away from the highway.

Related guest reviews

8

Allan

18 Jun 2025

·

Stayed 3 nights

Location and quiet.

10

Barbara Ellen

22 Apr 2025

·

Stayed 4 nights

Easy to get to and from airport, close to downtown, lots of parking for guests

8

Sharen

9 Sept 2023

·

Stayed 1 night

Great location for our purposes…exploring Sidney, Saanich, Piers Island, shopping and dining…easy access to all.

10

Marion

13 Apr 2024

·

Stayed 2 nights

Great location for us visiting friends in Cordova Bay. Shower was a bit weak.

10

Neil

11 Jan 2025

·

Stayed 1 night

Super friendly and considerate staff. Great place to stay. Convenient between the airport and Victoria. Beautiful building and grounds.

10

Jack

22 Jan 2024

·

Stayed 2 nights

Perfect stay for my activity at the Commonwealth Place. Also a short drive to downtown Victoria.

10

Jose Luis

13 Jan 2025

·

Stayed 12 nights

Stayed for almost 2 weeks and I experienced a great service by all staff members, specially Front Desk team. I visited Victoria to help my son settled down and Holiday Inn Elk Lake was probably one of the best choices I made, extremely well communicated/located, easy access. I'll be coming back again for sure

10

Laura

20 Feb 2024

·

Stayed 1 night

Property was good for location. Clean and per-friendly options available. Close to the Beaver Lake walking trails.

8

John

2 Jun 2025

·

Stayed 3 nights

Great - convenient for the Ironman

10

Tina

21 Sept 2025

·

Stayed 1 night

Perfect location, just 15 minutes from Swartz Bay and downtown Victoria, away from the crowds. The room was spacious, clean, and exceeded expectations for a three-star hotel. The bed was firm, pillow soft, and the sitting area was a nice touch. Friendly staff, easy check-in/out, and free parking make this place a winner. I’ll definitely stay here again!

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Dining

The on-site Lakes restaurant earns frequent praise for good food and breakfast, and some guests receive breakfast coupons. A few mention inconsistent service or ambience, and breakfast is not always included in the room rate.

Related guest reviews

6

Paul

5 Aug 2025

·

Stayed 2 nights

I feel like I was duped which is never a good feeling for $400 / night. A suite, with too much furniture to pull out the couch bed, no utensils. Small and cramped would be an apt description of the suite rooms at this location. The door at the back didn't lock properly. The back door had access to all the other rooms back door joint patio and pool. The pool always seemed to be being cleaned whenever it was a good time for it to be in use. The room safe was locked when we needed to use it, and the front desk, couldnt help us unlock it right away and asked me to wait until he was ready to help us. Felt kind of like I was staying at a motel, but paying prices for a 2 bedroom penthouse. The patio railings wood is rotting, and i think this is a hazard as it might fall down 1 story if its not upgraded soon. The breakfast and service at the lakes restaurant was excellent, but aside from this, I think the hotel itself, needs an upgrade in clealiness, service, locks, pool, general cleanliness. I wouldn't stay here again or recommend this place to anyone.

8

Lloyd

2 Nov 2025

·

Stayed 6 nights

First night, second night. Our breakfast options were okay, found the food combinations were challenging. The staff who served us were touchy and at times rude. By the third night the following morning breakfast we found was a different menu, enjoyable and different staff was much nicer and kinder. Room itself was clean, but we continually had to ask for more toilet paper as only the one on the roll was provided. Had to finally ask them to please put 2 rolls in our room!

10

Kimberly

4 Nov 2024

·

Stayed 1 night

Super Comfy & clean! Amazing breakfast!

8

Peggy

26 Aug 2024

·

Stayed 1 night

Lovely hotel. Great staff I know there is a restaurant attached but I was expecting breakfast included like your other hotels

8

Cameron

6 Aug 2025

·

Stayed 2 nights

Nice restaurant on site with specials etc

10

Scott

19 Dec 2024

·

Stayed 1 night

This is one of the nicest Holiday Inns I have experienced. Well done to the staff. The attached restaurant is very good as well with polite and courteous staff and great food. Well done.

10

Howard

20 Jul 2024

·

Stayed 2 nights

Loved our stay!! Super clean and great staff and fantastic restaurant!

8

Victoria

7 Sept 2024

·

Stayed 2 nights

Convenient location to highway but quiet and in great condition. Staff were all wonderful. Would love to have better coffee in room and improved dining experience- although new, ambience was a little lacing. Otherwise great!!!

8

Tara

29 Sept 2023

·

Stayed 1 night

Fhe attached restaurant seemed to ignore us ...we waited for a table for close to 10.minutes. There were few other customers ànd no wait staff. We left and found someplace else to eat.

10

Susan

20 May 2025

·

Stayed 1 night

There wasn't anything to dislike about the property. Had a great sleep in a comfortable bed. The room was large enough to relax in. Plenty of plug in's. We usually try for a breakfast included hotel, and this one doesn't support that. I did miss that

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Month	Average price
January	US$108
February	US$115
March	US$122
April	US$149
May	US$199
June	US$212
July	US$228
August	US$276
September	US$237
October	US$156
November	US$114
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $260	18 $215	19 $214
20 $159	21 $253	22 $271	23 $226	24 $242	25 $218	26 $211
27 $156	28 $195	29 $181	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $167	2 $178	3 $231
4 $136	5 $165	6 $167	7 $156	8 $213	9 $202	10
11 $190	12 $145	13 $166	14 $173	15 $178	16 $125	17 $155
18 $108	19 $132	20 $138	21 $191	22 $171	23	24 $149
25 $102	26 $126	27 $135	28 $133	29 $123	30 $102	31 $105

Holiday Inn Victoria - Elk Lake by IHG

Prices for Holiday Inn Victoria - Elk Lake by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 Bedroom, Pool Access

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Pool Access

Standard Room, 1 King Bed, Mountain View

Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Suite, 1 Bedroom, Pool View

Standard Room, 2 Queen Beds, Pool View

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room

Suite, 1 Bedroom

Standard Room, 1 Queen Bed

Guest reviews of Holiday Inn Victoria - Elk Lake by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Victoria - Elk Lake by IHG

Prices for upcoming dates