Name: Taj City Centre New Town, Kolkata
Address: City Center Two Action Area 2 D. Plot No. 11/5 New Town, Rajarhat, New Town, North 24 Parganas, West Bengal, India, Kolkata (and vicinity), West Bengal, IN
Price range: US$64–US$175 per night
Rating: 8.83

What guests think

Reviews of Taj City Centre New Town, Kolkata highlight warm, attentive service and a convenient location near the airport and a mall, while room impressions range from modern and comfortable to somewhat dated or tired compared with other Taj properties.

Breakfast and overall dining are widely praised, though a few guests note slow refills or limited options. Facilities like the pool and spa receive positive mentions. Cleanliness is generally strong, but some report an overpowering lobby fragrance and occasional housekeeping lapses. Expect courteous service and convenient access, with room quality varying by assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is well liked; spa or massage experiences are positive. Few other facilities are mentioned in reviews.

Related guest reviews

10

Vasundhara

26 Mar 2024

·

Stayed 2 nights

The staff is amazing! The pool side and deck is beautiful at sunset.

10

Aneesa

28 Sept 2025

·

Stayed 4 nights

The service at the Taj is exemplary. I would recommend this place to everyone, they really go out of their way to make you feel special. The pool is amazing, the breakfast is wonderful and most of all the staff at the hotel are the best. The customer service in this place always goes above expectations. Extremely pleased with my stay here.

10

JITENDRA

16 Jan 2025

·

Stayed 4 nights

Pleasant and relaxing stay connected to a mall and walking distance to many eateries.

10

PRASHANT

26 May 2023

·

Stayed 2 nights

So close to Kolkatta airport, reach there in 10-15 min even in city traffic. Nice comfortable place, clean and hygienic rooms, best toiletries in house.

10

Arnab

28 Feb 2025

·

Stayed 6 nights

I had an incredible experience at Taj City Centre New Town. From the moment I walked in, I was impressed by the stylish and modern design, paired with a cozy, welcoming atmosphere. The staff were exceptionally friendly and accommodating, always going above and beyond to ensure our comfort. One of the standout features was the fine dining at Wykiki which offered stunning panoramic views of the city skyline – it’s the perfect spot to unwind at sunset. The rooms were impeccably clean, spacious, and thoughtfully designed, with a blend of contemporary decor and local artwork that gave the space a unique, personal touch. I was also impressed by the in-room amenities, particularly the tea bar and eco-friendly toiletries. The hotel also offers a delightful spa with an array of treatments, and the fitness center was top-notch with state-of-the-art equipment. I also loved the fact that they have a unique green initiative – using energy-efficient lighting and offering refillable water stations throughout the property, which really reflects their commitment to sustainability. The breakfast spread was another highlight, featuring a wide selection of fresh, locally sourced ingredients. It made for a great start to the day. I highly recommend this hotel to anyone looking for a mix of comfort, luxury, and standout features that make the experience truly special!

10

Thomas

10 Feb 2023

·

Stayed 3 nights

I’ve stayed at the previous hotel company, Swissotel and I loved it. I saw some negative reviews with Taj, but I wanted to try the new Taj new town Hotel. I was not disappointed. From beginning to end every staff treated me and my friend warmly, and were very helpful. From check-in, to the room, to the house keeping, to the delicious breakfast buffet, and outdoors security were amazing. No negatives. Thank you!

8

nasir

7 Aug 2023

·

Stayed 4 nights

Buffet Breakfast swimming pole excellent

10

Surajit

5 Jul 2025

·

Stayed 2 nights

My stay at the hotel was fabulous. The hotel was in an excellent condition with all the latest amenities. The staff was superb .. a big shoutout to Bikash, Chetna and Rupsha and the entire staff. Would love to stay here again

10

Muhammad

27 Mar 2023

·

Stayed 2 nights

Friendly staff, location with shopping malls and cinema. close from the airport, food choices, beauty decor and facilities.

10

Amy

29 Aug 2024

·

Stayed 1 night

Great place and I had an excellent massage with Kaberi. Just thing I needed after a long trip and she is confident and capable with excellent technique.

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Cleanliness

Generally clean and hygienic across rooms and public areas. Some guests mention overpowering lobby fragrance and occasional lapses like late room preparation or missing amenities.

Related guest reviews

6

Joseph

16 Jan 2026

·

Stayed 2 nights

The room was cleaned very last minute and it was missing some items, did not feel like a completely ready room. Also the upkeep is subpar comparing with other Taj experience.

6

Christopher

23 Nov 2025

·

Stayed 1 night

The staff were courteous, friendly, and professional. No faults in any way, there. The hotel though is pretty dated. The furniture and fittings are a bit scuffed up and the bedding felt kind of clammy. The main issue was that the flowery and dank fragrance being pumped into the foyer was overwhelming. It was actually hard to take a deep breath and anyone sensitive to perfume would struggle with this. The staff tried and I feel bad for criticizing this, but it is an easy fix. The hotel is reasonably close to the airport. About a 7 minute Uber ride so that is helpful if you are just passing through.

10

Asif

9 Jan 2025

·

Stayed 1 night

The staff were very helpful and cooperative. The place was very clean and only a 5-8 minute walk from the airport. Overall, we had a very good experience

6

Pamela

10 Mar 2024

·

Stayed 1 night

I had stayed when it was the Swise hotel and loved that it had an access to the mall. That is now gone. So you must walk outside down their driveway and around the corner it's not a big deal but not as convenient. The biggest thing was the overwhelming overpowering smell/sent that hits you the minute you walk in the door I could barely breathe in the lobby. We have a saying in the US a little bit goes a long way. And too much of a good thing is not always good. I had a headache after checking in. Other than that it was great.

4

Omrita

20 Nov 2024

·

Stayed 1 night

The room that was suggested on the website as a family room for 2 adults and 2 children was not suitable. It was misleading and shouldn’t be offered to more than 3 people at the maximum. We ended up paying for another twin room for the kids resulting in much higher costs. Also the twin room smelled of strong smoke even though it was a non smoking floor. Raised complaint with the hotel who came and confirmed they could smell the same. They offered to put air freshener which wasn’t an option as it was middle of the night when the kids were asleep that we noticed the smell. They put a dehumidifier which helped a little

10

PRASHANT

26 May 2023

·

Stayed 2 nights

So close to Kolkatta airport, reach there in 10-15 min even in city traffic. Nice comfortable place, clean and hygienic rooms, best toiletries in house.

10

A

13 Oct 2024

·

Stayed 2 nights

Our stay was wonderful. From the welcome drinks on arrival and handmade necklaces to our departure and complimentary driver to te airport. The staff are so polite, friendly, professional and attentive. The room was ideal, clean, full facilities and the hotel had wonderful food options.

10

Debabrata

21 Jan 2025

·

Stayed 4 nights

Service , food, and cleanliness are all good. Lighting in bathroom could be little beighter.

10

SAGAR

22 Jul 2024

·

Stayed 2 nights

Great service. Clean and functional. Great breakfast. Close to airport. Great experience overall.

2

Sashi

17 Jul 2024

·

Stayed 5 nights

It is very sorry to informed you that we are stay total 5 nights,it is very sorry to inform that,no amenities are available at room,no brush, no towel,no shoes shine,Tv remotes not working, iron table and iron boxes not available,as after inform they send to our room after 1 hrs,and moreover it is very sorry to informed that lots of distrub happen while sleeping due the groups bookings of marriage done at same hotel,we also under the concern of married person,this is toally failure hotel management, if you are bookings the group bookings than it is management duty to shifted to another room without any delayed, we are inform to reception also no result come,Entire nights shadi person calm..

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Rooms

Rooms are comfortable and sometimes spacious, but several guests find them dated or tired compared with other Taj hotels. Occasional noise and layout issues are reported.

Related guest reviews

10

Subhadeep

20 Jan 2024

·

Stayed 1 night

Awesome staff and the stay was pleasant. Suites are great to stay and quite close to the airport, so its very convinient

6

Christopher

23 Nov 2025

·

Stayed 1 night

The staff were courteous, friendly, and professional. No faults in any way, there. The hotel though is pretty dated. The furniture and fittings are a bit scuffed up and the bedding felt kind of clammy. The main issue was that the flowery and dank fragrance being pumped into the foyer was overwhelming. It was actually hard to take a deep breath and anyone sensitive to perfume would struggle with this. The staff tried and I feel bad for criticizing this, but it is an easy fix. The hotel is reasonably close to the airport. About a 7 minute Uber ride so that is helpful if you are just passing through.

10

Jonathan

23 May 2023

·

Stayed 1 night

this was our standard Kolkata airport layover hotel when it was Swissotel. Now it will be our standard layover hotel as a Taj. It's spruced up and looking good. Staff didn't seem to be quite as "warm" as the old Swissotel staff, but they did their jobs. IT guy Vikrant was a delight and patient with us old folks. Food was good. Don't like steps up and down into the shower stall, seems like a real fall hazard.

10

Deven

17 Apr 2023

·

Stayed 5 nights

The hotel is very well located near the airport and adjacent to a lovely shopping centre. The rooms are spacious and modern and well maintained. Best of all is the dining facilities with excellent chefs who go out of their way to cater to your needs.

8

Lauren

10 Feb 2026

·

Stayed 1 night

Staff was lovely, room was nice but a tiny bit tired compared to other Taj’s (not true 5 star). Area also not great.

4

Omrita

20 Nov 2024

·

Stayed 1 night

The room that was suggested on the website as a family room for 2 adults and 2 children was not suitable. It was misleading and shouldn’t be offered to more than 3 people at the maximum. We ended up paying for another twin room for the kids resulting in much higher costs. Also the twin room smelled of strong smoke even though it was a non smoking floor. Raised complaint with the hotel who came and confirmed they could smell the same. They offered to put air freshener which wasn’t an option as it was middle of the night when the kids were asleep that we noticed the smell. They put a dehumidifier which helped a little

8

Bijit

2 Nov 2024

·

Stayed 6 nights

The staff were very friendly and helpful, promptly providing any services we required. We enjoyed having breakfast there every morning. Unfortunately, the wooden floor in our room was very noisy, which disrupted our sleep. Apart from this issue, we had an excellent stay at the hotel.

10

Arnab

28 Feb 2025

·

Stayed 6 nights

I had an incredible experience at Taj City Centre New Town. From the moment I walked in, I was impressed by the stylish and modern design, paired with a cozy, welcoming atmosphere. The staff were exceptionally friendly and accommodating, always going above and beyond to ensure our comfort. One of the standout features was the fine dining at Wykiki which offered stunning panoramic views of the city skyline – it’s the perfect spot to unwind at sunset. The rooms were impeccably clean, spacious, and thoughtfully designed, with a blend of contemporary decor and local artwork that gave the space a unique, personal touch. I was also impressed by the in-room amenities, particularly the tea bar and eco-friendly toiletries. The hotel also offers a delightful spa with an array of treatments, and the fitness center was top-notch with state-of-the-art equipment. I also loved the fact that they have a unique green initiative – using energy-efficient lighting and offering refillable water stations throughout the property, which really reflects their commitment to sustainability. The breakfast spread was another highlight, featuring a wide selection of fresh, locally sourced ingredients. It made for a great start to the day. I highly recommend this hotel to anyone looking for a mix of comfort, luxury, and standout features that make the experience truly special!

10

Surajit

5 Jul 2025

·

Stayed 2 nights

My stay at the hotel was fabulous. The hotel was in an excellent condition with all the latest amenities. The staff was superb .. a big shoutout to Bikash, Chetna and Rupsha and the entire staff. Would love to stay here again

10

Paula

1 Dec 2023

·

Stayed 1 night

Nice small hotel with very friendly staff and comfortable rooms.

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Service

Service is consistently warm, attentive, and proactive, with many staff shout-outs and quick support. A few guests experienced slow responses for luggage or management lapses.

Related guest reviews

10

Kowsilla

26 Nov 2025

·

Stayed 1 night

Amazing room and exceptional service

10

Saurabh

30 Jul 2025

·

Stayed 1 night

Wonderful service, friendly staff. They made my staff very comfortable

10

Pongkhi

19 Aug 2025

·

Stayed 1 night

Excellent stay! The crew is very attentive, kind and respectful and highly efficient!! I stayed for 1 night with my elderly parents and the entire experience was so smooth!! Thank you!!

8

Aruna

18 Apr 2025

·

Stayed 4 nights

My stay was good & safe. Food in room dining was great ordered couple of times. But lobby/front desk so many staff walking around but you’re waiting to get things done like had to wait for my luggage after checkout & I had to leave for airport but staffs are very polite & felt safe throughout. I will come back for sure & will recommend my family abroad.

10

Aneesa

28 Sept 2025

·

Stayed 4 nights

The service at the Taj is exemplary. I would recommend this place to everyone, they really go out of their way to make you feel special. The pool is amazing, the breakfast is wonderful and most of all the staff at the hotel are the best. The customer service in this place always goes above expectations. Extremely pleased with my stay here.

10

Anshit

28 Nov 2024

·

Stayed 1 night

Awesome staff! They take care of your needs proactively! Highly Recommend

10

Tejaswini

19 Apr 2024

·

Stayed 1 night

Great service.

10

Ajit

15 Jan 2025

·

Stayed 1 night

Staff were excellent and courteous,, everything else was perfect

10

Surajit

5 Jul 2025

·

Stayed 2 nights

My stay at the hotel was fabulous. The hotel was in an excellent condition with all the latest amenities. The staff was superb .. a big shoutout to Bikash, Chetna and Rupsha and the entire staff. Would love to stay here again

10

Alberto

23 Jun 2023

·

Stayed 2 nights

I was taken care during all my stay and definitively the level of service and comfort are excellent. It is conveniently located near the airport so it is easy to reach upon arrival in CCU. I had the chance to ask for some support during my stay and the customer service was very prompt and effective.

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Location

Very convenient for the airport, with quick transfers noted. Next to a mall and eateries, though one reviewer felt the immediate area was not great.

Related guest reviews

10

Subhadeep

20 Jan 2024

·

Stayed 1 night

Awesome staff and the stay was pleasant. Suites are great to stay and quite close to the airport, so its very convinient

6

Christopher

23 Nov 2025

·

Stayed 1 night

The staff were courteous, friendly, and professional. No faults in any way, there. The hotel though is pretty dated. The furniture and fittings are a bit scuffed up and the bedding felt kind of clammy. The main issue was that the flowery and dank fragrance being pumped into the foyer was overwhelming. It was actually hard to take a deep breath and anyone sensitive to perfume would struggle with this. The staff tried and I feel bad for criticizing this, but it is an easy fix. The hotel is reasonably close to the airport. About a 7 minute Uber ride so that is helpful if you are just passing through.

10

Deven

17 Apr 2023

·

Stayed 5 nights

The hotel is very well located near the airport and adjacent to a lovely shopping centre. The rooms are spacious and modern and well maintained. Best of all is the dining facilities with excellent chefs who go out of their way to cater to your needs.

8

Anshul

18 Feb 2025

·

Stayed 1 night

Great location and taj hospitality was an added benefit

10

Jaimal

31 Jan 2025

·

Stayed 2 nights

The location and service are un-beatable. The big mall next to the hotel allows is a big plus.

8

Lauren

10 Feb 2026

·

Stayed 1 night

Staff was lovely, room was nice but a tiny bit tired compared to other Taj’s (not true 5 star). Area also not great.

10

JITENDRA

16 Jan 2025

·

Stayed 4 nights

Pleasant and relaxing stay connected to a mall and walking distance to many eateries.

10

SAGAR

22 Jul 2024

·

Stayed 2 nights

Great service. Clean and functional. Great breakfast. Close to airport. Great experience overall.

10

MOHAMMEDSUFIYAN

10 Jun 2025

·

Stayed 4 nights

No 1 choice of airport area

10

Sriram

21 Nov 2024

·

Stayed 5 nights

Nice and very conveniently located

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Dining

Breakfast and food are frequently praised for quality, and staff accommodate special requests. Minor issues include slow refills at breakfast and, in a few cases, limited options or average taste.

Related guest reviews

6

NABENDU

26 Jul 2023

·

Stayed 3 nights

Poor management, food quality average.

10

Deven

17 Apr 2023

·

Stayed 5 nights

The hotel is very well located near the airport and adjacent to a lovely shopping centre. The rooms are spacious and modern and well maintained. Best of all is the dining facilities with excellent chefs who go out of their way to cater to your needs.

10

Bakir

5 Dec 2024

·

Stayed 2 nights

Excellent property. Excellent service and quality of food. Great selection for morning breakfast.

8

Aruna

18 Apr 2025

·

Stayed 4 nights

My stay was good & safe. Food in room dining was great ordered couple of times. But lobby/front desk so many staff walking around but you’re waiting to get things done like had to wait for my luggage after checkout & I had to leave for airport but staffs are very polite & felt safe throughout. I will come back for sure & will recommend my family abroad.

10

Rupesh

1 Jun 2025

·

Stayed 2 nights

This was my second stay at this property, and once again, it was an amazing experience! 👏 Just one piece of constructive feedback: while enjoying the lovely breakfast, I occasionally noticed that some items on the counters needed refilling and were left empty for a while. That said, the staff and overall service were excellent, and I truly appreciated the warm hospitality.

10

Aneesa

28 Sept 2025

·

Stayed 4 nights

The service at the Taj is exemplary. I would recommend this place to everyone, they really go out of their way to make you feel special. The pool is amazing, the breakfast is wonderful and most of all the staff at the hotel are the best. The customer service in this place always goes above expectations. Extremely pleased with my stay here.

8

Bijit

2 Nov 2024

·

Stayed 6 nights

The staff were very friendly and helpful, promptly providing any services we required. We enjoyed having breakfast there every morning. Unfortunately, the wooden floor in our room was very noisy, which disrupted our sleep. Apart from this issue, we had an excellent stay at the hotel.

10

Anshul

15 Jun 2025

·

Stayed 3 nights

Good hospitality great food

10

SAGAR

22 Jul 2024

·

Stayed 2 nights

Great service. Clean and functional. Great breakfast. Close to airport. Great experience overall.

8

CHANDRESH

15 Apr 2024

·

Stayed 2 nights

Hotel was nice and clean and the room was nice. Restaurant staff were excellent especially one lady but I cant recall her name. She arranged some nice vegan items as the buffet didnt have much choice. Thank you to you all.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$128
February	US$137
March	US$108
April	US$97
May	US$79
June	US$85
July	US$88
August	US$88
September	US$95
October	US$89
November	US$132
December	US$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $69
20 $68	21 $80	22 $69	23 $85	24 $125	25 $73	26 $73
27 $64	28 $64	29 $64	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $147	3 $147
4 $72	5 $67	6 $70	7 $80	8 $159	9 $126	10 $68
11 $80	12 $123	13 $80	14 $118	15 $124	16 $126	17 $96
18 $87	19 $122	20 $92	21 $82	22 $68	23 $148	24 $82
25 $89	26 $115	27 $159	28 $175	29 $175	30 $175	31 $172

Taj City Centre New Town, Kolkata

Prices for Taj City Centre New Town, Kolkata

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Deluxe Suite

Grand Suite

Luxury Room, 1 King Bed

Deluxe Room, 1 Twin Bed

Luxury Room, 1 Twin Bed

Club Suite

Luxury Suite

Club Room

Guest reviews of Taj City Centre New Town, Kolkata

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Taj City Centre New Town, Kolkata

Prices for upcoming dates