Cypress Inn & Suites Washington by OYO

Furniture has mold on it. Dead and live roaches in the room. Mold on the ceiling and around bathroom door

This place was a nightmare, soon as we walked in the room there were german cockroaches, not waterbugs cockroaches. Ceiling had water stains, bad stains and cigarette burns on the comforters on the bed, there was a stool that had stains on it. mold in the bathroom, no toilet paper holder and almost no toilet paper, toilet seat lid was gone, stains all over the wall. We showed up later that evening or we would have left. We get home and I see there is a extra charge on my card now also, they charged us a no show fee of $60. We are working with hotels.com to get this resolved but it isn't worth the hassle. Stay far away from this facility and choose another option.

There was roaches everywhere! Water damage to wall in bathroom. The motel smells horrible! Very poorly ran! I would close this place down if I had anything to do with it!

Roach infested, the air conditioner did work or cool the room, the furniture cloth was molded & dirty. The water in the bathroom had no pressure not even enough to shower. Recommend Expedia remove this property from its list immediately. Worse property i have ever experienced from Expedia

This was the worst experience in a hotel ever. It was gross and they have bugs.

This place was infested with roaches. The moment i walked in the front door they began scattering up the walls. The bathroom was the worst place. I found pieces of weed and blunts on the floor. Burn markings in the sheets and blankets. Also pieces of food by the microwave and refrigerator. The microwave had roaches crawling out from underneath of it when i opened the door of it. any amount is too much for this room that was unclean with a major roach infestation.

When we got to the room there were no towels, no soap, no toilet paper. We had requested a smoking room and it smelled like there had been a pot party in the room. Carpet had not been vacuumed.

This place should be shutdown. Extremely nasty. The rooms are filthy. The mattresses have a verity of stains on them. I’m sure few of the stains is blood. It was so bad. Health department was called. The lady working the deck was helpful at first but seemed to get unset because of the complaints. I understand this place isn’t a five star motel but there’s no way this should be open for business.

This place was dirty, horrible unkept and smelled like smoke. Our room had a used needle and syringe on the floor. It was definitely not a family hotel. Adult activities going on there. Never going back. We left after 30 minutes and didn't bother staying.

Room wasn’t clean dead water bugs mattress stain microwave wasn’t working floor buckled in some places tv remote wouldn’t turn on tv I could go on on on spoke with a housekeeper she said owner don’t care about the cleanness of the rooms just do the necessities and get out basically so he don’t have to pay them the time of cleaning the room.. My family and I will not rerun to Cypress ie lemon tree ie Baymont inn TERRIBLE

Very substandard condition both exterior & interior. Major renovation essential.

Roach infested, the air conditioner did work or cool the room, the furniture cloth was molded & dirty. The water in the bathroom had no pressure not even enough to shower. Recommend Expedia remove this property from its list immediately. Worse property i have ever experienced from Expedia

The staff was very nice. The floor had stains in the vinyl and the faucet in the bathroom needed repair. Overall, the room needed to be renovated. It was quiet and we slept well, but we probably would not return.

For me to take the time to leave a review should be all you need to know if you knew me not to stay here. The list is so ridiculous. Roaches, no remote, one hand towel for towels (asked for additional, got 2 more hand towels. That I had to go get.) rusty and disgustingly dirty lamps. I mean bad. Every surface of wood seemingly covered in mold, filth or grossness. The shower…for the first time in my entire life I wore gloves in the shower. Yep gloves. Several Hair balls “mopped”into corners. No hangers, water cups, phone doesn’t work and door jam lets in about an inch of light. I would sleep in my car down by the river way before I spent another moment in that hell hole. Never again. Save your money and by yourself a nice dinner and move on.

we rented 2 rooms. the first room, the heater did not work at all. my mom, who is 79 was frozen by the time we left. the 2nd room, when the heater was turned on it smell like it was going to catch fire so we turned it off and didn't have heat in that room either with a 10 month old boy. when we checked out, the lady at the front desk didn't care at all and said we should have told her last night. the phones didn't work and we were not going to front desk when we were all dressed for bed. The lady at the front desk agrued with us and SHE JUST DIDN'T CARE AT ALL. TRYING TO GET MONEY BACK BUT THEY WON'T EVEN RESPOND TO ME. DO NOT STAY AT THIS HOTEL.

The staff was very pleasant and friendly when checking in and checking out. The room was good, only thing it took the air conditioner 2 days to cool the room. Small inconveniences was the tv remote not working and staff corrected the problem promptly and no coffee maker in the room.

The room I was in this time, was a little bit better than the last trip. Only issue I had was when I entered the room, I didnt have no wash cloths so I could shower. There was no phone in the room, the wifi didn't work, even though the lady up from gave me a password for it. The lady at the front desk, tried to charge me $5 for the room key, which is not stated on the advertisement. I understand keys don't get returned like they should and you have to do something about it, but don't charge someone for the key at first, if they don't return it after there stay, then deduct it off of there bank card when they leave. There were cigarette burn holes in my blanket and sheets that where on the bed I was in, even though it was suppose to be a Non-Smoking room. The second night I stayed I had to go recharge my room key, because it wouldnt let me in the room, which I understand if you put it near your phone it will loose its command, but the key was in my wallet in my back pocket, and my phone was in my front pocket. Other than that everything else was fine.

I was in the room for about an hour before it started to stink. Plus the ac didn’t work so the room was showing 82 on the thermostat. Also, there is a $5 room key charge that’s refundable and hotels.com is generally good about advertising things like this. $5 is nothing but that little sign is probably not normal and when you’re carrying bags it’s not fun to have to find your wallet.

It wasn't too bad. The ac in the room was really nosy. The room smelled of weed, but im guessing someone next door was smoking it. When you go to the service desk, you have to wait for a long time for some one to respond to you

There were cigarette burns in the comforter. The towel rack in the bathroom was detached from the Wall. The toilet seat cover was off the toilet There was no hot water. In the kitchen area as well as the main room, the light switches did not work In the kitchen area, the switches and outlets were uncovered, and there was an extension cord over the stove. If I done more research, I would never stay there

The manager requested a 5.00 fee for the key which seems unnecessary considering the property has some damage and is not that clean.

The staff was very nice. The floor had stains in the vinyl and the faucet in the bathroom needed repair. Overall, the room needed to be renovated. It was quiet and we slept well, but we probably would not return.

Unfortunately… this is probably the worse hotel I’ve ever stayed in and they were unwilling to fix their own issues. Beds were BEYOND disgusting and furniture in the rooms were broken. I usually never leave reviews because I can tolerate a lot. Did not stay in the hotel my entire family left (they did not give a refund) and we went to a much better hotel that was only about 2 miles down the road. Would not recommend this hotel.

we rented 2 rooms. the first room, the heater did not work at all. my mom, who is 79 was frozen by the time we left. the 2nd room, when the heater was turned on it smell like it was going to catch fire so we turned it off and didn't have heat in that room either with a 10 month old boy. when we checked out, the lady at the front desk didn't care at all and said we should have told her last night. the phones didn't work and we were not going to front desk when we were all dressed for bed. The lady at the front desk agrued with us and SHE JUST DIDN'T CARE AT ALL. TRYING TO GET MONEY BACK BUT THEY WON'T EVEN RESPOND TO ME. DO NOT STAY AT THIS HOTEL.

The staff was very pleasant and friendly when checking in and checking out. The room was good, only thing it took the air conditioner 2 days to cool the room. Small inconveniences was the tv remote not working and staff corrected the problem promptly and no coffee maker in the room.

The room I was in this time, was a little bit better than the last trip. Only issue I had was when I entered the room, I didnt have no wash cloths so I could shower. There was no phone in the room, the wifi didn't work, even though the lady up from gave me a password for it. The lady at the front desk, tried to charge me $5 for the room key, which is not stated on the advertisement. I understand keys don't get returned like they should and you have to do something about it, but don't charge someone for the key at first, if they don't return it after there stay, then deduct it off of there bank card when they leave. There were cigarette burn holes in my blanket and sheets that where on the bed I was in, even though it was suppose to be a Non-Smoking room. The second night I stayed I had to go recharge my room key, because it wouldnt let me in the room, which I understand if you put it near your phone it will loose its command, but the key was in my wallet in my back pocket, and my phone was in my front pocket. Other than that everything else was fine.

Hard to get in contact with the staff, and ignored request not to disturb.

The hotel was a disaster. Room was dirty, things were broken, hairdryer full of roaches and rust caught fire. Checked out after first night, did not get refunded for remainder of my stay.

Everyone was helpful

This hotel was dated, there were dead and living bugs all over the patterned carpet. The room smelled like smoke and other things. The desk chair had holes throughout. There were cigarette butts outside on top of the airconditioning unit. The overwhelming smells triggered an asthma attack. This was after the desk clerk switched my room several doors down. The A/C unit smelled also. How or why anyone would stay here is unknown. I made a mistake. The clerk only refunded for the second night.

The property is being remodeled and what has been done is great. The staff is helpful and friendly. Very nice and close to Washington NC.

The staff was very nice. The floor had stains in the vinyl and the faucet in the bathroom needed repair. Overall, the room needed to be renovated. It was quiet and we slept well, but we probably would not return.

Walked into the room and couch is dirty with stains pillows were yellow. The smell af marijuana hits you as soon as you walk in likensomeone was smoking in the room. People loitering makes tou feel u safe we didnt stay ened up just driving the 4hrs back home. Wouldnt recommend to anyone.

It was ok Just needed it for overnight

It was a convient stay along my travels. Pricing was reasonable.

This place was dirty, horrible unkept and smelled like smoke. Our room had a used needle and syringe on the floor. It was definitely not a family hotel. Adult activities going on there. Never going back. We left after 30 minutes and didn't bother staying.

It was quite, the staff i did interact with were nice and accommodating. Needs a lot of updates and repairs though.

Good place to stay for the night before thw Aurora fossil festival. Very affordable

There were roaches and mold throughout the room. There wasn’t a coffee pot as stated in the amenities. I went to the front office several times to get more toilet paper to have no response from them. The room smelled of pot when we walked in and I had to spray everything down to make sure it was sanitized.

Roaches everywhere the whole place is dirty. The y don’t have coffee. Would definitely NOT recommend!

The staff was very pleasant and friendly when checking in and checking out. The room was good, only thing it took the air conditioner 2 days to cool the room. Small inconveniences was the tv remote not working and staff corrected the problem promptly and no coffee maker in the room.

This place is very bad they have poor service an also there are roaches an no clean rooms nothing about this place is well there’s no food at all I went to check in an the lady up front was very disrespectful