Name: Holiday Inn Express & Suites - Harrisonburg University Area by IHG
Address: 196 Burgess Road, Virginia, United States of America, Harrisonburg City County, US
Price range: $104–$402 per night
Rating: 9.03

What guests think

At Holiday Inn Express & Suites - Harrisonburg University Area by IHG, travelers highlight a convenient location near restaurants and shopping plus handy on-site amenities like an indoor pool, fitness room, and parking that suit road trips and campus visits.

Rooms feel modern with comfortable beds and blackout curtains, though several mention noise from adjacent rooms or floors and occasional A/C noise. Cleanliness earns frequent praise, but a minority reported lapses such as missed vacuuming, bathrooms needing attention, or a soiled sofa-bed sheet. Breakfast offers good variety, while service is generally friendly yet occasionally unhelpful or slow, with rare billing or communication frustrations. Expect a straightforward, comfortable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and fitness room are appreciated and usually clean; parking is easy with ample space. A few guests reported the pool being closed, cloudy, cold, or smaller than expected.

Related guest reviews

10

Medea

May 18, 2025

·

Stayed 2 nights

No issues at check-in. Premises were very clean, including pool & fitness room. Included breakfast offered a decent variety of foods. Overall a nice stay!

10

LINSEY

Jun 17, 2025

·

Stayed 1 night

Front office staff were super kind and friendly. Check-in was easy. Pool was clean and he heated. Rooms were kept clean and staff addressed and need that we had even when my daughter tripped. I needed a Band-Aid. They were happy to help.

10

Jim

Jul 6, 2024

·

Stayed 4 nights

Front desk staff was super friendly and helpful! Tons of shopping and restaurants very close to hotel..some places even in walking distance. Nice patio outback of hotel. Pool was a good temperature and clean. Towels were provided in pool area. Breakfast was nice and had a lot of different hot options (omelettes-cheese and egg white), sausage and turkey sausage, pancakes, oatmeal. Only complaint with breakfast was the coffee creamer was out and I asked if it could be replaced, but waited for about 10 minutes and still wasn’t replaced, so decided to just get coffee elsewhere. Overall, very pleased with our stay and would return!

10

Karen

Nov 1, 2025

·

Stayed 1 night

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

10

Thembinkosi

Sep 22, 2025

·

Stayed 2 nights

This hotel is very clean (including the gym and swimming pool), has friendly staff, and has plenty of options for breakfast.

4

Katherine

Apr 8, 2024

·

Stayed 1 night

We arrived and poop was closed we picked this hotel for that reason pretty dissapointed and the family was too

10

Michelle

Aug 20, 2024

·

Stayed 2 nights

Really like this hotel. Very clean. Rooms in great condition. Staff attentive and welcoming. Convenient location. Lots of dining around. Ample amount of parking. Enjoyed our stay here.

6

Jon

Dec 31, 2023

·

Stayed 1 night

Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.

8

Ann

Jan 8, 2023

·

Stayed 19,359 nights

Everything was absolutely fine. Staff was friendly upon check in and check out. Room was clean. Breakfast was your standard breakfast but it was only open until 9:30am…a little longer would’ve been nice. My daughter said the pool was cold and it was smaller than I expected. Only comfortable for a few families. Would stay again if needed as the price was right.

10

Rachel

Apr 11, 2023

·

Stayed 3 nights

Very clean, friendly staff. Indoor heated pool with 24 hr gym. Room was nice size with 50" TV, fridge & microwave. Close to restaurants, Walmart. Water park 15 miles, luray cavern 30 min drive. Will stay again!!

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Cleanliness

Most reviews praise very clean rooms and public areas. A minority noted lapses such as missed vacuuming, bathrooms needing attention, or a soiled sofa-bed sheet.

Related guest reviews

10

Lisbeth

Nov 30, 2025

·

Stayed 1 night

Excellent stay! The hotel was so clean and everything sanitized. I was amazed at how clean and pleasant our room was. The bed was comfortable which is a must. Best hotel I have stayed at in years. Thank you!!

10

jeff

Aug 21, 2025

·

Stayed 1 night

Very clean and nice hotel

8

Donald

Mar 20, 2025

·

Stayed 1 night

Hotel itself was nice our room needed to be cleaned Bathroom needed attention. Walking distance to restaurants nearby. I would have given it a better rating if it wasn’t for the room. We said something to them they moved us to another room.

8

Melitsa

Oct 2, 2025

·

Stayed 2 nights

Staff was very polite upon checkin me in. The lobby was super clean and had a fresh scent, so did the hallways on every floor. The room clean and most important, the bathroom was clean like new. The only con for me was the noice the a/c made. I’m just super picky with noice. Other that that l do Highly recommend

6

Beau

Jul 26, 2024

·

Stayed 2 nights

Check in went well and the man who checked us in was friendly and kind. We made it to our room which seemed clean and comfortable. Unfortunately that changed when we went to settle in for the night. The pull out bed in the couch had a dirty sheet on it that was stained with blood. The blood had soaked through to the mattress. The don’t desk came with clean sheets but there were no other rooms to go in. So we had to flip the mattress and put clean sheets on ourself. My kids were grossed out sleeping on that mattress. Other than that it went well.

10

Michael

Aug 30, 2025

·

Stayed 1 night

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

10

Karen

Jan 3, 2023

·

Stayed 3 nights

CLEAN! Friendly and welcoming staff, crisp and clean white linens on the comfortable beds and the breakfast gentleman (I didn’t get his name) we caught him being kind three separate times going abound and beyond to help guest out when he really didn’t have to. Book it!

10

Laurie

Aug 13, 2025

·

Stayed 1 night

Convenient and clean!

8

Rachel

Jan 6, 2025

·

I am a very forgivable person and one that acknowledges that there can be issues but how those issues are resolved is what's important. So this hotel is clean and fresh concerning the lobby, breakfast and pool as well as the grounds. However, the rooms are clean but questionable. Our first room had a used and unclean toilet but the rest of the room looked clean. We shifted rooms to find a clean toilet but toe nails (multiple) and trash on the floor. After a look around the room was clean but the floor wasn't vacuumed or swept. So, the room was not consistent. However the beds were clean and good to go. So myself and 2 kids went to bed only to find out the heater would not turn off. So it was hot but better than nothing. So overall, I would stay again but in terms of IHG they were not up to par for this Holiday Inn Express. They are usually on point. I will say the staff was kind and sweet. I feel that they are very capable of being amazing. They just need to dial in on housekeeping.

6

Madeley

Jul 27, 2025

·

Stayed 1 night

Overall it was good. Front desk was pleasant and quick. Service people not so friendly didn't smile. Room nice except the bathroom. Bathroom had scum in shower and toilet. Bed the comfort was dirty.

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Rooms

Rooms are modern with comfortable beds, blackout curtains, and many feel spacious. Several guests mention noise from hallways or rooms above and occasional A/C or light-control issues.

Related guest reviews

8

Alissa

Mar 7, 2024

·

Stayed 1 night

A quick overnight ahead of a campus visit to JMU. Property was very clean and parking was easy, close to door. Room was anything but sound proof. We could easily hear hallway conversations, the flushing of a toilet or shower running above us, closing of car doors (we were on second floor). The inability to turn on the fan made it that much more difficult to sleep well with the intense silence interrupted by these noises.

10

Richard

Feb 5, 2024

·

Stayed 1 night

Nice clean spacious room

10

Edit

Aug 4, 2025

·

Stayed 3 nights

This is the freshest smelling hotel of its kind — super clean and well maintained. Breakfast starts early, which is a plus. The pool is in good shape. If you want full room cleaning service each day, you may have to request it explicitly. We stayed 3 nights and housekeeping changed out the toilet paper, but that was all. They were cleaning rooms all day long, but perhaps the focus is on rooms people have vacated. Beds were comfy. Blackout curtains are great.

10

Robert

Jun 26, 2024

·

Stayed 3 nights

Spacious, clean

8

Melitsa

Oct 2, 2025

·

Stayed 2 nights

Staff was very polite upon checkin me in. The lobby was super clean and had a fresh scent, so did the hallways on every floor. The room clean and most important, the bathroom was clean like new. The only con for me was the noice the a/c made. I’m just super picky with noice. Other that that l do Highly recommend

10

Karen

Nov 1, 2025

·

Stayed 1 night

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

8

Kurt

Mar 2, 2024

·

Stayed 1 night

Very clean but the walls and floors are paper thin. Very loud - you can can hear other guests in bathrooms and walking on floors above

10

Mike

Oct 11, 2024

·

Stayed 1 night

The only reason for 4 and not 5 stars on the room is it was surprisingly easy to hear the guests in the room above us moving around, walking, and could hear housekeeping vacuuming. Surprising because this is a newly constructed hotel so I would expect better sound proofing.

10

Lisa

Feb 18, 2023

·

Stayed 1 night

Very nice rooms the only thing I have to complain about is the window was very large and a great view but didn’t have a shade that I could pull down to make the room dark. The lights outside were very bright and I like a dark room to sleep. Other than that everything was great. The buffer breakfast was good too.

10

Tina

Jul 12, 2024

·

Stayed 1 night

It was comfortable and loved the blackout curtains

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Service

Staff are generally friendly and helpful from check-in to checkout. However, there are occasional reports of unhelpful front-desk interactions, slow follow-through, billing issues, or poor communication during incidents.

Related guest reviews

10

Gregoria

Aug 8, 2025

·

Stayed 1 night

Excellent customer service

2

Alex

Mar 5, 2023

·

Stayed 1 night

They showed cast and streaming apps options but these are not available. I was so disappointed that I checked out about 30 minutes after checking in. Staff on the desk is not helpful. I will never set a foot there.

10

David

Mar 2, 2024

·

Stayed 1 night

Outstanding service from check in to check out.

10

david

Jul 26, 2025

·

Stayed 1 night

We had a great room and very quiet. The staff are so helpful. Also the breakfast here has always been outstanding.

4

Lynette

Jun 29, 2023

·

Stayed 1 night

Individual that checked us in not friendly, felt like we were bothering her. Second, we had to evacuate the hotel at 12:30am due to fire alarms. When we were let back in we asked what happen and front desk said they did not know and was just ready to go home.

10

Michael

Aug 30, 2025

·

Stayed 1 night

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

10

Karen

Nov 1, 2025

·

Stayed 1 night

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

6

Thomas

Mar 20, 2023

·

Stayed 3 nights

The hotel was great but was charged twice for the room. Already paid through Hotels.com then charged again by the motel. After 3 attempts to resolve issue with management and no return calls from Mr. Miller, we have disputed the charge through our credit card company. Very unprofessional and irresponsible behavior from manager to ignore this. We will not be staying here again. Lots of other options available in the area.

6

Jon

Dec 31, 2023

·

Stayed 1 night

Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.

10

Denise

Jan 2, 2023

·

Stayed 19,358 nights

The staff was very helpful and friendly, guy at front desk, evening shift, great customer service

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Location

Walkable to many restaurants and shops, close to JMU and just off the highway. Convenient for quick access around Harrisonburg.

Related guest reviews

10

Judith

Apr 15, 2025

·

Stayed 1 night

After a long day on the road we found So many options for dinner very close by. Breakfast was ok- about the same as other holiday inn hotels.

10

Michael

Aug 1, 2023

·

Stayed 1 night

Place was very clean and having so many restaurants within walking distance makes it convenient.

10

Mary

Aug 24, 2024

·

Stayed 1 night

Hotel was very easy to find: right off the highway. The property was very clean and friendly receptionists.

10

Lorina

Aug 7, 2025

·

Stayed 1 night

Amazing location. You could walk to restaurants, stores, etc. We ate at Texas Roadhouse which was right across the street.

10

Gary

Jul 7, 2025

·

Stayed 4 nights

Centrally located, friendly staff, excellent house keeping, clean facilities, very good breakfast, very comfortable mattress. I would stay here again and would give a high recommendation.

10

Katherine

May 9, 2025

·

Stayed 1 night

Clean, easy to get too, lots nearby.

10

kristi

Jan 22, 2023

·

Stayed 1 night

Close to everything, and clean. Staff was great too.

10

Tiffany

Jun 5, 2025

·

Stayed 1 night

Our stay at this hotel was excellent. It is conveniently located near a few shopping centers.

10

April

Jul 20, 2025

·

Stayed 1 night

Great location, clean and affordable

10

Sam

Feb 24, 2024

·

Stayed 2 nights

Great location & new property. Clean room. Close to shopping centers

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Dining

Breakfast is widely liked for hot items and variety. Some guests found the coffee weak, gluten-free choices limited, or equipment/staffing inconsistent.

Related guest reviews

10

Medea

May 18, 2025

·

Stayed 2 nights

No issues at check-in. Premises were very clean, including pool & fitness room. Included breakfast offered a decent variety of foods. Overall a nice stay!

10

Judith

Apr 15, 2025

·

Stayed 1 night

After a long day on the road we found So many options for dinner very close by. Breakfast was ok- about the same as other holiday inn hotels.

10

david

Jul 26, 2025

·

Stayed 1 night

We had a great room and very quiet. The staff are so helpful. Also the breakfast here has always been outstanding.

10

Edit

Aug 4, 2025

·

Stayed 3 nights

This is the freshest smelling hotel of its kind — super clean and well maintained. Breakfast starts early, which is a plus. The pool is in good shape. If you want full room cleaning service each day, you may have to request it explicitly. We stayed 3 nights and housekeeping changed out the toilet paper, but that was all. They were cleaning rooms all day long, but perhaps the focus is on rooms people have vacated. Beds were comfy. Blackout curtains are great.

10

Michael

Aug 30, 2025

·

Stayed 1 night

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

10

Jim

Jul 6, 2024

·

Stayed 4 nights

Front desk staff was super friendly and helpful! Tons of shopping and restaurants very close to hotel..some places even in walking distance. Nice patio outback of hotel. Pool was a good temperature and clean. Towels were provided in pool area. Breakfast was nice and had a lot of different hot options (omelettes-cheese and egg white), sausage and turkey sausage, pancakes, oatmeal. Only complaint with breakfast was the coffee creamer was out and I asked if it could be replaced, but waited for about 10 minutes and still wasn’t replaced, so decided to just get coffee elsewhere. Overall, very pleased with our stay and would return!

10

Thembinkosi

Sep 22, 2025

·

Stayed 2 nights

This hotel is very clean (including the gym and swimming pool), has friendly staff, and has plenty of options for breakfast.

10

Diana

Nov 28, 2023

·

Stayed 1 night

We had an accessible room. Everything was clean and in good working order. My only comment is the lack of gluten free options for breakfast. When I asked I was told there was eggs and sausage. But no gluten free cereal or breads.

6

Edward

Feb 28, 2025

·

Stayed 1 night

Breakfast was awful beginning with the coffee. No fruit for cereal Room noisy. We could hear every move above us.

8

Joyce

Apr 16, 2024

·

Stayed 1 night

It was good. Breakfast selection good be better. Gravy and biscuits, fruit??

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$117
March	$126
April	$140
May	$133
June	$137
July	$125
August	$142
September	$138
October	$154
November	$134
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2	3
4 $138	5 $170	6 $157	7 $174	8 $150	9 $214	10 $206
11 $142	12 $146	13 $170	14 $149	15 $147	16 $337	17 $402
18 $140	19 $145	20 $144	21 $137	22 $140	23 $214	24 $210
25 $104	26 $140	27 $142	28 $192	29 $227	30 $262	31 $206

Holiday Inn Express & Suites - Harrisonburg University Area by IHG

Prices for Holiday Inn Express & Suites - Harrisonburg University Area by IHG

Monthly average prices

About this property

Location

Room options

Room (Specialty)

Suite, 1 King Bed, Accessible Bathtub (Mobility)

Suite, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room

Standard Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications)

Guest reviews of Holiday Inn Express & Suites - Harrisonburg University Area by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Harrisonburg University Area by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $206
20 $122	21 $131	22 $131	23 $131	24 $131	25 $190	26 $194
27 $134	28 $135	29 $146	30 $132