Is parking available at the property?

Yes, free self-parking is available on-site.

What breakfast options are offered?

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately USD 30 per person.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 210 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee of USD 75, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to nearby attractions?

The resort is located next to a golf course, just steps from the Split Rock Resort Indoor Waterpark and 12 minutes by foot from Lake Harmony. It is 1.2 miles from Hickory Run State Park and 3.7 miles from Big Boulder Ski Area.

Does the property have a swimming pool?

Yes, the resort features both an indoor pool and an outdoor pool, with the outdoor pool open seasonally from May to September.

Are children allowed at the property?

Yes, children are welcome at the property. There is no minimum age requirement for children to stay for free.

Split Rock Resort in Lake Harmony

Average nightly price at Split Rock Resort by month, last 12 months (USD)
Month	Average price
January	$148
February	$148
March	$154
April	$155
May	$145
June	$153
July	$149
August	$147
September	$188
October	$124
November	$128
December	$143

What guests think

Split Rock Resort draws mixed feedback: guests like the family-friendly activities, lake setting, and occasionally spacious renovated rooms, but many report dated facilities, partial closures (especially the waterpark), inconsistent maintenance, and service challenges from slow check-in to unresponsive support.

Common issues include nonworking AC or hot water, boil-water advisories, broken elevators, and pools or hot tubs that are cold or out of order. Cleanliness and housekeeping are inconsistent, and dining is limited, with closures and basic or pricey options. Many staff are friendly and try to help, and the natural setting is quiet and scenic. Expect a budget-friendly stay with plenty to do on-site, but be ready for dated conditions and uneven operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site activities are plentiful (bowling, arcade, theater), but many guests find key amenities unreliable: the indoor waterpark is often closed or partly operating and usually not included, and pools, hot tubs, or elevators are frequently cold, dirty, or out of order. The lake/beach and some outdoor options are sometimes unavailable, and schedules can be limited to weekends.

Related guest reviews

2

Patrick

Aug 30, 2023

·

Stayed 2 nights

The entire reason I booked this trip with my kids was because of the water park. We checked into the hotel. Water park closed!! They said mechanical issues and they expected it to be open the next day. Next day- water park closed!! So that was our stay. I asked for some sort of refund. Denied!! Never, ever again. Do not book this place.

4

Amanda

Sep 28, 2025

·

Stayed 2 nights

If you're on a very tight budget, fine, otherwise, place needs lots of maintenance and updating. TVs did not work, carpets were not clean, bathtubs were not well maintained, most of the waterpark activities were closed - the only fun we had was the arcade!!! We would not go back !

6

Dilcia

Jul 11, 2024

·

Stayed 3 nights

This is an old property hence the price. The small water park is nice and the indoor pool is big and the hot tub is also big. When I booked I booked two rooms that had big refrigerators in the pictures but both rooms had mini fridge and only one had a microwave. The outside of our building was pretty with a small pond with frogs. I wish the water park was included as it is in other hotels and not a separate pay which is a bit pricey for its size and two of the slides not working for a while.

6

Kyle

Aug 6, 2025

·

Stayed 1 night

Not sure what is happening here, middle of summer and completely dead. Lake closed in the middle of summer, limited events. Has definitely seen better times

6

Suha

Jul 23, 2025

·

Stayed 2 nights

Indoor water park only open on the weekends. They have a water warning, so do not consume. My room was okay. Clean and the staff was so nice. This location is definitely convenient

2

Carlo

Mar 30, 2024

·

Stayed 4 nights

DON’T BOOK HERE!! Horrible experience from day one. The first room they sent us to had someone occupying it, without the resort’s knowledge. The second room they sent us to didn’t have a working key card scanner on the front entrance. So, that was a security risk being as though anyone can enter the building anytime because the door is always unlocked.The waterpark is not open on weekdays and the pool was closed due to a mechanical issue our first three days of our stay. It smells old and musty in every building on the property. In dire need of renovations. The new owners are not from this country and none of the staff speak proper English so very hard to communicate to resolve any issues. Again DO NOT BOOK HERE!!!! Go to Kalahari or Camelback if you want to stay in the area.

6

Edward

Jun 18, 2025

·

Stayed 3 nights

Very few dining options on site. Property amenities: mini golf, bocce, outdoor pool, beach were unavailable. Indoor pool and hot tub were dirty.

8

MACKENSON

Mar 27, 2023

·

Stayed 2 nights

H20ooohh's a great family friendly indoor waterpark. There were three four-story slides, but only one was working. Poor giftshop and foods.

4

Anne

Aug 1, 2025

·

Stayed 1 night

I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.

6

Victor

Mar 31, 2025

·

Stayed 1 night

The place is nice and there are awesome rooms but the place seems to be deteriorating. I’ve been coming to this place for years and every time I come I find there is less attractions and dirtier rides.

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Cleanliness

Cleanliness is mixed, with frequent reports of musty odors, stained carpets, dirty tubs or pool areas, and occasional pests; some rooms are fine, but maintenance lapses show. Water discoloration during advisories was also mentioned.

Related guest reviews

2

mark

Nov 3, 2025

·

Stayed 1 night

Found beg bugs in the room. Caused up to leave property in the middle of the night to go home. Property is well outdated and dingy. Main elevator out of order

2

Nashea

Dec 26, 2025

·

Stayed 1 night

Amenities weren't all together , water slides were down in waterpark hot tub wasn't working in waterpark . Pool was very nasty jacuzzi in pool area gets didn't work . My room was 5813 tub was nasty has to call twice fir so one to come clean it upon arrival , there was a pocket knife found under bed which indicate the room wasn't cleaned properly . I left way before check out I paid deposit in cash they couldn't locate that I paid in cash manager then came from back and found cash in drawer because the safe was unlocking so someone put cash in a random drawer . Elevators were down . Galway smelled like smoke .

2

Kami

Jun 2, 2024

·

Stayed 2 nights

Run down and very dirty. The resort had many nice things nobody was using. Public areas were dirty not maintained.

4

Tiffany

Feb 23, 2025

·

Stayed 2 nights

We stayed at the Lodge. The pool and hot tub area had no ventilation, was extremely humid, smelled terrible, and had what appeared to be mold on the walls and ceiling. There was never anyone at the Lodge desk even though they had a sign with the hours that someone was supposed to be there and it is very difficult to get someone on the phone at the town center. WiFi didn’t work for most of our stay. Continental breakfast in the Lodge wasn’t available until the late morning, 3/4 of the amenities/restaurants advertised on the website were not open. When we asked someone at the front desk about this, they stated that they are “seasonal.” It would be nice if the website properly advertised what was available in the Winter when booking. Would not recommend.

4

Chloe

Aug 16, 2025

·

Stayed 4 nights

The staff was really nice. The rooms weren’t nasty but they smelled musty. Everything overall was very outdated. I wouldn’t say that the pictures online are accurate to the way it actually was.

2

Kendra

Feb 9, 2025

·

Stayed 1 night

Very noisy, there was a baby's pacifier and onsie under our mattress , bathroom had an awful smell to it

4

Jennifer

Aug 3, 2025

·

Stayed 1 night

The room was not appropriately clean. I could not get the tv work and I had to call to find out how to operate the shades. There were stains on the white bedding and there was a dirty throw pillow on the bed. The bedside table was sticky. I was on the 4th floor and the location was in a remote building. There was no security to get in the building, which did not make me feel safe. There was a bunch of trash in the parking lot. The building did not have a pleasant smell. Not worth the money that I spent.

2

Robyn

Jun 5, 2023

·

Stayed 1 night

This property was extremely run down. The walk to our room took two elevators (one which was out of service) and a walk that took 10 minutes to get from the lobby to our room. Some rooms required a further walk and three separate elevators. Brown water came out of the sink and shower. The ice machine was filthy and broken. Vending machines were either empty or broken (charged us and didn't dispense drink). The beds were saggy and the couch was like sitting on cement. Staff was slow and not very friendly. Although it was one of the cheaper options it was way overpriced for accommodations. VERY DISAPPOINTED.

4

Destiny

May 26, 2024

·

Stayed 2 nights

Waited an extra 15 minutes because our room was being inspected, only to walk into lots of black dust and spot on the bed. Called the front desk only to be put on hold and sent to voicemail, TWICE. Found a nice maid in the hallway who didn’t speak English, but did help us with getting the bed clean. The bathroom lights were broken, sparking on and off. The porch light didn’t turn on. The bath turn jets were turning on by itself, and then not turning off. This even happened while we were sleeping. No hand soap in the kitchen, and the SMALLEST bottles of care products. Wouldn’t come again for the price.

6

Evelyn

Oct 6, 2025

·

Stayed 2 nights

The staff was friendly However, The hotel rugs are all stained. Elevator in main hotel did not work. Everything looks rusty old and dirty. The pool was freezing. The hot tubs looked like jelly and very dirty. The fast food area served food that was cold in the middle. (Breakfast sandwich & wings) The hotel needs updating a SERIOUS MAKE Over.

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Rooms

Rooms are generally spacious with some nice views, but decor is dated and in-room features can be unreliable (AC or hot water issues, uncomfortable sofa beds, missing coffee makers or kitchenware, and spotty Wi-Fi or TVs).

Related guest reviews

8

Sarah

Aug 22, 2025

·

Stayed 1 night

Beds and pillows were so comfy! The room was stifling when we first arrived but the AC after it was turned on helped. We left shortly and coming back at night, the room was perfect. The hallways were slightly moldy smelling and can be creepy early morning or late night. That said, I would stay again for a night or two (not alone though - my imagination would get the best of me)

6

Edward

Oct 19, 2025

·

Stayed 2 nights

Golf trip, dated property, rooms are large, staff friendly

8

Robert

Jun 30, 2025

·

Stayed 2 nights

Great location in the Pocono. The room was large and comfortable. The shower was okay but could be updated.

6

Dhaval

Jul 28, 2025

·

Stayed 1 night

There was no hot water and no one responded to the complaint till we checked out.

10

Daniel

Dec 18, 2025

·

Stayed 1 night

My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!

6

Sean

Jun 22, 2025

·

Stayed 1 night

Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.

4

Inna

Jul 28, 2025

·

Stayed 1 night

First of all, be prepared that they do have a main lodge and 4 different lodges that are located about 1 mile away from the main area. The room was nice and spacious, but there was no coffee maker, nor were there any tea or coffee facilities. Although there was a kitchen, it lacked pots and pans for cooking. AC was not working, Remote control was not working. Everything there is very outdated, and it seems like nobody cares. And one more thing the so-called queen beds are in fact full-size beds.

6

Melinda J

Apr 14, 2023

·

Stayed 3 nights

The slope side kitchen rooms were spacious and clean. We did lose hot water for an evening. Check in was a bit of a challenge. Bring towels for the pool. Elevator system was a bit confusing. Only used the resort as a base to sleep while we explored the rest of the Poconos.

8

QUN

Sep 8, 2025

·

Stayed 1 night

Would be a better experience if the AC works in the night. A bed room without window was hot after AC stopped working.

6

Lou

Oct 2, 2024

·

Stayed 1 night

Our suite was large and nice, but the sofa was like a rock so sitting in the living area was uncomfortable. It was disappointing because the fireplace was lovely. The whole property seems a little dated but the surroundings were very nice.

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Service

Service is inconsistent: several guests praise friendly staff and helpful managers, but long check-in lines, unanswered phones, key problems, and slow or missed responses to requests are common.

Related guest reviews

2

Tammy

Jul 16, 2024

·

Stayed 2 nights

DO NOT STAY AT THIS PROPERTY! The story of our 3 night stay is too long to type so I will just post bullet points: We rented 3 rooms total: We went to check in 3 hours after the check in time and our rooms were not ready None of them had towels, one of them had no pillows, it took 24 HOURS and numerous phone calls to get them. Thankfully our other travellers shared theirs Outside of our room for the whole time we stayed there was a pile of dust and debris - apparently the hotel is under renovation and shouldn’t have been rented out. Why advertise it if it’s not available? Numerous times our room keys failed and we had to go all the way to the main check in building to reset them. NO TOILET PAPER IN THE ROOMS One of our rooms had no hot water until our last morning but then it was so hot (with no way to turn down) we couldn’t shower. Our rooms were supposed to be equipped with cups, plates etc - everything needed to make use of the kitchen in the room (which I called about before we arrived) but there was absolutely nothing. Rooms were dusty - not sure why our check in was late as there wasn’t a whole lot of cleaning going on EVERYTIME we went down the main office for something, there was someone else there complaining about similar issues. The staff at the front desk were not adequately trained to assist with these problems. The managers seemed to be “hiding” in the back and not willing to come out to help. They didn’t appreciate the fact we booked through Expedia.

2

Johnny

Jul 22, 2024

·

Stayed 2 nights

Staff was very rude, and it took them 2 hours to get us checked into our room.

2

Anthony

Jul 23, 2023

·

Stayed 1 night

No room keys were administered to all guests for the entire weekend. Had to go to the front desk to ask security to open the door. Do not bother calling the front desk because they will not answer. I was also given the wrong room and told to suck it up because that’s all they had available. And expect a half hour line when checking in and checking out. Extremely disappointing hotel. Worst hotel experience ever.

4

Carl

Apr 30, 2025

·

Stayed 2 nights

Booked two rooms not adjoining, but next to each other, allowed me to check in 8pm but one was not cleaned, no cleaning personnel to clean at that time, moved my kids room four rooms away no long next to each otherWater park closed, restaurant on property only open on weekends, pool and rec area closed certain hours due to private parties, rooms outdated, no utensils or cups in the rooms,

2

Judy

May 1, 2023

·

Stayed 2 nights

This was a terrible experience, impossible to get a hold of someone at the front desk. When we went to speak to someone at the front desk they tried to accommodate us, we left to the new room, the keys didn’t work, had to drive back got keys, again they didn’t work, drove back then the key worked and the room was filthy, someone was staying in the room. We drove back again! Gave us a new room it accommodated us with the exception that the door to the bathroom didn’t work and didn’t close so Every-time my husband needed to use the restroom I had to get my little girls out of the room. When we woke up on Sunday we woke up to finding 5 roaches roaming around the bathroom.

4

amanda

Apr 17, 2023

·

Stayed 2 nights

Waited in line over one hour just to check in. No A/C or window in our room. Room Temperature average was 89. Don't bother calling front desk, they don't answer the phones.

4

kevin

Jun 23, 2025

·

Stayed 2 nights

We got there at 2:00 and it took nearly an hour to get checked in. They said we couldn’t get our room key till after 4:00 (understandable I guess). 4:00 rolls around and it took almost an hour to get our room key because everyone else who checked in early came back at that time. The room was not nearly as updated and clean as the pictures online showed. The ceiling tile in the shower was bowed and about to fall down because of water leak from above room. Told the front desk, maintenance replaced the tile but didn’t fix the leak as it was saturated and about to fall down again less than 4 hours later. Room only came with two towels even though we booked it for 4 people. Try calling the front desk(LOL). No one ever picked up. Drove to the front desk and asked for more towels. Towels never showed up, so had to try to communicate with a nice but non English speaking worker to get more towels. Wall paper was peeling off the walls in the bathroom, A/C barely worked, and walls were paper thin. Forgot to mention I heard two separate people in line that their room was given away to someone else and they had no more available rooms. Half of the water park was shut down but still cost $30 per person. Don’t expect to put more than 8 water bottles into the fridge which also barely collapse BTW and expect it to close cause it’s so tiny.

6

Sean

Jun 22, 2025

·

Stayed 1 night

Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.

8

Joseph

Mar 30, 2025

·

Stayed 1 night

We got there a little early and did the paperwork but the room was not ready...we came back at 4:00 and the room was not registering as ready...BUT MICHALOS ONE OF THE MANAGERS INTERCEDED ON OUR BEHALF...TOOK CHARGE...CHECKED ON THE ROOM PERSONALLY AND GOT IT HANDLED...HE WAS MARVELOUS

6

Barry

Aug 3, 2025

·

Stayed 5 nights

This property was top-notch in its prime, but that is since passed and the facility is in desperate need of renovation. The waterpark and on-site restaurants are only open on the weekends. Maid services only when you check out. The outdoor and indoor pools were in good shape. The field house was OK. The theater movies were 20 years old the bowling alley in arcade. We’re in good shape. The fitness center was also very nice. Staff did the best they could but I felt sorry for them having to try to explain why things weren’t up to expectations by the website. Everyone was nice and when asked, they did attend to requests.

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Location

Quiet, wooded setting near Lake Harmony and Poconos attractions, but buildings are spread out and navigation can be confusing; a car is usually necessary to reach amenities.

Related guest reviews

10

LaToya

Dec 16, 2024

·

Stayed 2 nights

You must have a car because everything is far in distance other then that beautiful place

8

Diana

Jun 23, 2025

·

Stayed 1 night

The hotel was very spacious and clean. We went to the Pocono Racetrack and it was close and easy to get to.

8

Hernan

Jul 23, 2025

·

Stayed 1 night

The location was excellent, and the stay and service were also very good. However, the hotel’s condition was quite poor. Many areas looked neglected and seemed to lack proper maintenance. Some parts even appeared abandoned. I will be back great expirience

8

sweswe

May 12, 2024

·

Stayed 1 night

It’s far from the main building where bowling, indoor pool and other activities. It’s inconvenient to drive to just swim. I have never been to a hotel where you have to drive again to swim.

10

Anil

Feb 24, 2025

·

Stayed 2 nights

For the Lodge Rooms you need to check-in at the main building Front Desk located at the Town Center. Its not a big deal but you just need to know to go straight to the Town Center and get your key and come back to the Lodge. The Lodge room we stayed in was nice and newly renovated and it had a great view of the Lake. They just need to renovate the common areas in the Lodge and the hallways were cold going to the pool. It has a large pool and hot tub in the Lodge. The sauna was out of order while we were there.

10

Daniel

Dec 18, 2025

·

Stayed 1 night

My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!

10

Jeffrey

Oct 15, 2024

·

Stayed 3 nights

The employees were very friendly. The accommodations were clean, both the main Town Center and our room. The scenery was beautiful this time of year with the leaves changing. The location is convenient to a lot of the Poconos attractions. The only two things that were inconvenient were having to drive to the Town Center to use the pool and the lack of trolleys (carts) to get our luggage up to our room on the third floor. Other than those two items, we would definitely stay there again .

8

Linnard

Aug 10, 2025

·

Stayed 2 nights

Very nice place with beautiful scenery and sights.

10

Nadira

Jul 24, 2024

·

Stayed 1 night

I like the trees, lake and mountains around. Anyone who loves nature will like it there.

8

Susan

Jun 22, 2025

·

Stayed 1 night

When you arrive at split rock lodge, you need to go to the Towne Center to check in! Not the lodge, and they don’t tell or direct you to the towne center. Very frustrating and confusing! However our room at willow brook, a suite, was very nice!

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Dining

Dining is limited and variable: venues are sometimes closed or weekend-only, selections can be basic or cold and prices feel high, and coffee/breakfast availability is inconsistent; a few guests enjoyed the bar or a meal.

Related guest reviews

10

Racheal

Nov 5, 2023

·

Stayed 1 night

Manager was so nice and friendly! Hotel has great potential for sure! Movie theater and bowling. Didn't even make it to the water park the kids loved the pool! Breakfast buffet could use more options. Overall a great stay and will be back for the indoor park. Hopefully more movie times and bowling will be open !

6

Haimwantie

May 28, 2025

·

Stayed 1 night

While we had to 2 hours for the room the amenities did make up for our wait. Dining options around the property are amazing.

8

Beverly

Jul 16, 2025

·

Stayed 1 night

Property short on staff but not super big deal. Complementary breakfast provided. Easy to find places for food.

6

George

Aug 6, 2025

·

Stayed 1 night

Staff very nice, room clean and large, easy check in. No towels, Coffee Maker broken (leaked out water). No dining available, only take out items from lobby. Looks like full service only on the weekends.

4

tara

Jun 5, 2025

·

Stayed 2 nights

Bartender was amazing! So friendly and engaging. Staff at the front desk… clueless! The property has NO restaurants unlike how they advertise. It was a huge disappointment. Great place for teens who want to drink in public and smoke lots of weed. I would Never bring a kid to this resort. It seems to be very mismanaged!! So many workers… yet, no one seems to be doing anything. I should have done my research! Don’t stay here unless what I’ve said is what you’re looking for!

6

Johanna

Dec 11, 2023

·

Stayed 2 nights

Overall, the resort has potential to be better. Being able to have all the activities without leaving the resort is amazing when you’re traveling with kids, however, after going to the pool, we realized it was dirty needs to be maintained much better the options at the food court are not great and bagels are stale. Breakfast options were not good seemed like everything was premade and microwavable. You would have to leave the resort in order to find decent breakfast for food in general. They had a restaurant where you can pay $25 per person for buffet but even that food did not look appetizing. There was a worker by the pool and we asked for towels. We don’t have any which seemed ridiculous. If you’re staying at the resort, then we found out if you went to the front desk you were able to get towels. Their service was not great at all we had to walk to hotel room soaking wet. We were supposed to check out on Monday at 11 AM and our key was deactivated at around eight in the morning which was very inconvenient. Please note waterpark is separate. We assumed it was included but we had to pay about $20 extra per person to access the waterpark. On a positive note, if you have small kids, waterpark is convenient because it’s not very crowded and enough entertainment for kids we took our 5 year old and he loved it

6

Rafail

Jul 15, 2025

·

Stayed 2 nights

It was a great place some time. Not popular anymore and everything goes down.

4

Anne

Aug 1, 2025

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Stayed 1 night

I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.

6

Gisselle

Jan 15, 2024

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Stayed 1 night

Poor dining options. Buffet did not have much variety.

10

Judy

May 30, 2023

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Stayed 2 nights

One thing I did not like was the Buffet. Too expensive not enough food, the food was very cold. lots of empty tray with no food. The buffet needs a lot of improvement, more selections of food. It had lack of choices. Please try to work something better for the buffet service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $242	17 $245
18 $195	19 $197	20 $197	21 $195	22 $196	23 $248	24 $244
25 $197	26 $198	27 $197	28 $199	29 $198	30 $249	31 $249

Su	Mo	Tu	We	Th	Fr	Sa
1 $197	2 $196	3 $198	4 $197	5 $198	6 $245	7 $247
8 $197	9 $195	10 $197	11 $220	12 $280	13 $346	14 $375
15 $280	16 $198	17 $197	18 $198	19 $197	20 $246	21 $248
22 $200	23 $195	24 $196	25 $197	26 $222	27 $246	28 $247
29 $203	30 $196

Split Rock Resort

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One-Bedroom Deluxe Willowbrook King Suite

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One-Bedroom Willowbrook Suite with Two Queen Beds

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