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Alaya Beachfront Tulum Hotel

US$ 132

/ noite

Média para setembro

Alaya Beachfront Tulum Hotel - Image 1

Alaya Beachfront Tulum Hotel - Quarto

Alaya Beachfront Tulum Hotel - Quarto

Alaya Beachfront Tulum Hotel - Vista do quarto

Alaya Beachfront Tulum Hotel - Recepção

Preços para Alaya Beachfront Tulum Hotel

Selecione datas para ver preços e disponibilidade

US$ 132

/ noite

Média para setembro

Média de preços por mês

Em Alaya Beachfront Tulum Hotel, a diária custa em média US$ 131 no mês mais barato (agosto) e US$ 345 no mês mais caro (janeiro), com base nos últimos 12 meses.

Preço médio da diária em Alaya Beachfront Tulum Hotel por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 345
fevereiro	US$ 319
março	US$ 261
abril	US$ 238
maio	US$ 195
junho	US$ 180
julho	US$ 159
agosto	US$ 131
setembro	US$ 132
outubro	US$ 178
novembro	US$ 305
dezembro	US$ 323

Mais caro: janeiro (aprox. US$ 345)

Mais barato: agosto (aprox. US$ 131)

Sobre esta propriedade

Desfrute de massagens e tratamentos faciais. Você pode aproveitar as instalações recreativas, como uma academia e aluguel de bicicletas. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e serviços de casamento.

Estacionamento
Restaurante
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços domésticos

Localização

Carretera Tulum Boca Paila Km 8.3, Zona Hotelera, Tulum, Tulum, Estado de Quintana Roo, México

Praia de Tulum (0.1 milhas)

Escultura Ven a la Luz (0.5 milhas)

Reserva da Biosfera de Sian Ka'an (1.2 milhas)

SFER IK (2.6 milhas)

Parque Jaguar (3 milhas)

Parque Nacional de Tulum (3.1 milhas)

Mais informações sobre a localização

Opções de quarto

8

Suíte, sacada, vista para o oceano

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

8

Vila família, sacada

Detalhes do quarto

1 Cama De Casal Grande

e

1 Beliche

Acomoda 4

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

8

Apartamento, cozinha americana

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Kitchenette

7

Vila, vista para o jardim

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

12

Vila panorâmica, 2 quartos, vista para o oceano

Detalhes do quarto

1 Cama De Casal Extragrande

e

2 Camas De Casal Grandes

Acomoda 6

Varanda ou pátio

Área de refeição separada

Ar condicionado

Wi-Fi (gratuito)

Cozinha

Piscina de mergulho

8

Quarto família, 2 camas Queen, vista parcial para o oceano

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

11

Suíte, 1 cama King, vista para a praia, de frente para o oceano

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

8

Suíte luxo, sacada, vista parcial para o oceano

Detalhes do quarto

2 Camas De Casal

Acomoda 4

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

Avaliações dos hóspedes sobre Alaya Beachfront Tulum Hotel

9.2

Fantástico

Com base em 488 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Alaya Tulum by Ahau Collection, os hóspedes elogiam consistentemente o ambiente tranquilo à beira-mar, a localização que permite ir a pé a diversos lugares e o serviço excepcionalmente amigável. Destacam os extras relaxantes, como aulas de ioga pela manhã e espreguiçadeiras na praia, que tornam esta estadia íntima e focada na natureza revigorante e acolhedora.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Alaya Tulum by Ahau Collection, os hóspedes elogiam consistentemente o ambiente tranquilo à beira-mar, a localização que permite ir a pé a diversos lugares e o serviço excepcionalmente amigável. Destacam os extras relaxantes, como aulas de ioga pela manhã e espreguiçadeiras na praia, que tornam esta estadia íntima e focada na natureza revigorante e acolhedora.

Os quartos são frequentemente descritos como bonitos e confortáveis, muitos com vista para o mar e uma sensação de casa na árvore. As desvantagens comuns incluem ar condicionado limitado ou restrito ao horário do dia e ruído ocasional, dependendo da localização do quarto. Algas marinhas podem afetar as condições da praia sazonalmente, e alguns hóspedes acharam os preços ou os custos de táxi altos e a inclusão do café da manhã pouco clara. Espere uma estadia íntima e revigorante à beira-mar.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

A estrutura da praia, com muitas espreguiçadeiras e serviço de praia, é elogiada, e a ioga diária é um destaque. Massagens e sessões de bem-estar também estão disponíveis. Os hóspedes também notam estacionamento conveniente e fácil acesso a propriedades irmãs, incluindo acesso a uma piscina próxima, com políticas que aceitam animais de estimação sendo apreciadas.

Avaliações dos hóspedes relacionadas

10

Yogesh

19 de nov. de 2024

·

Hospedou-se por 2 noites

The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.

The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.

10

Richard

26 de ago. de 2024

·

Hospedou-se por 2 noites

Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team

Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team

10

Jaroslaw Adam

15 de dez. de 2022

·

Hospedou-se por 19.336 noites

Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.

Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.

10

Harimelan

27 de jul. de 2024

·

Hospedou-se por 2 noites

We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.

We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.

10

Celeste

14 de abr. de 2023

·

Hospedou-se por 3 noites

It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.

It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.

10

NANCY

3 de jan. de 2025

·

Hospedou-se por 2 noites

Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!

Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!

10

Melissa

11 de mar. de 2025

·

Hospedou-se por 1 noite

We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.

We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.

10

Timothy

9 de abr. de 2023

·

Hospedou-se por 5 noites

This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.

This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.

10

Kristy

24 de mar. de 2023

·

Hospedou-se por 7 noites

We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning

We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning

10

Samuel

18 de ago. de 2025

·

Hospedou-se por 2 noites

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são frequentemente descritos como muito limpos e bem conservados. Alguns hóspedes relataram problemas como vazamentos no banheiro, insetos e limpeza variável da praia devido às algas sazonais.

Avaliações dos hóspedes relacionadas

8

Diosy

17 de set. de 2024

·

Hospedou-se por 7 noites

The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.

The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.

10

Lizbeth

27 de nov. de 2025

·

Hospedou-se por 3 noites

It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.

It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.

2

Hector

12 de out. de 2022

·

Hospedou-se por 3 noites

Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.

Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.

10

Charlie

2 de fev. de 2025

·

Hospedou-se por 6 noites

We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.

We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.

10

Karla

11 de abr. de 2025

·

Hospedou-se por 3 noites

Beautiful and very clean

Beautiful and very clean

6

Aneeqa

11 de jun. de 2024

·

Hospedou-se por 4 noites

We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.

We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.

10

Marcos

23 de nov. de 2025

·

Hospedou-se por 4 noites

The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.

The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.

10

Brenda

8 de abr. de 2025

·

Hospedou-se por 3 noites

This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.

This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.

8

Jamal

30 de out. de 2024

·

Hospedou-se por 4 noites

The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.

The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.

6

Marcia

10 de set. de 2025

·

Hospedou-se por 3 noites

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os hóspedes adoram os quartos elegantes, inspirados na natureza, muitos espaçosos com camas confortáveis e vistas memoráveis para o mar ou da casa na árvore. No entanto, vários observam ar condicionado limitado ou restrito ao horário do dia e ruído devido à localização do quarto, com algumas menções de layouts escuros ou camas menores do que o esperado.

Avaliações dos hóspedes relacionadas

8

Ann-Merete

19 de ago. de 2025

·

Hospedou-se por 8 noites

Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.

Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.

10

Heemenah

15 de mai. de 2023

·

Hospedou-se por 7 noites

We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!

We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!

8

Pablo

2 de mai. de 2023

·

Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.

Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.

10

Gary

14 de jul. de 2025

·

Hospedou-se por 1 noite

Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.

Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.

6

Joanna Uyen

22 de set. de 2023

·

Hospedou-se por 5 noites

the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.

the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.

2

Lazaro

17 de jul. de 2023

·

Hospedou-se por 4 noites

No ac during day very hot horrible I left hotel 2 days before

No ac during day very hot horrible I left hotel 2 days before

8

Phoebe

5 de jan. de 2025

·

Hospedou-se por 3 noites

A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).

A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).

10

Richard

26 de ago. de 2024

·

Hospedou-se por 2 noites

Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team

Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team

10

Teri

27 de jun. de 2025

·

Hospedou-se por 4 noites

I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.

I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.

10

Joan

16 de jul. de 2023

·

Hospedou-se por 7 noites

The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.

The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é amplamente elogiado como caloroso, atencioso e proativo, com a equipe frequentemente indo além para ocasiões especiais e solicitações. Alguns hóspedes relataram problemas não resolvidos ou falta de comunicação em relação a upgrades, contas ou itens perdidos.

Avaliações dos hóspedes relacionadas

10

Jennifer

2 de set. de 2024

·

Hospedou-se por 2 noites

My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.

My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.

10

Matthew

15 de abr. de 2025

·

Hospedou-se por 7 noites

I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.

I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.

10

Ken

8 de ago. de 2024

·

Hospedou-se por 5 noites

The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.

The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.

2

Michael

23 de out. de 2025

·

Hospedou-se por 5 noites

As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.

As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.

10

Mervyn

27 de jul. de 2024

·

Hospedou-se por 3 noites

The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.

The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.

10

Alfonso Javier Lopez

5 de nov. de 2025

·

Hospedou-se por 3 noites

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

10

Marcos

23 de nov. de 2025

·

Hospedou-se por 4 noites

The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.

The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.

2

Mariana

29 de mar. de 2024

·

Hospedou-se por 2 noites

I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.

I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.

10

Sarah

30 de nov. de 2025

·

Hospedou-se por 1 noite

This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.

This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.

10

Annette

22 de fev. de 2025

·

Hospedou-se por 4 noites

I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.

I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localizado à beira-mar e com fácil acesso a muitos restaurantes e lojas. Vários hóspedes acharam o ambiente tranquilo, apesar da área movimentada. Alguns mencionam táxis ou transporte caros e ruído da rua em quartos de frente para a estrada.

Avaliações dos hóspedes relacionadas

8

Ann-Merete

19 de ago. de 2025

·

Hospedou-se por 8 noites

Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.

Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.

10

Geoffrey

6 de out. de 2023

·

Hospedou-se por 2 noites

Excellent property and services. Right on the beach and close to everything without the noise.

Excellent property and services. Right on the beach and close to everything without the noise.

10

Maria

13 de set. de 2024

·

Hospedou-se por 5 noites

Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.

Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.

10

Olga

3 de jan. de 2025

·

Hospedou-se por 4 noites

Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!

Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!

10

Liliya

20 de mai. de 2023

·

Hospedou-se por 3 noites

Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good

Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good

10

Ravi

22 de mar. de 2023

·

Hospedou-se por 4 noites

Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options

Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options

10

Korosh

28 de nov. de 2023

·

Hospedou-se por 3 noites

The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.

The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.

10

Ilan

8 de set. de 2024

·

Hospedou-se por 3 noites

This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.

This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.

10

Sven

14 de abr. de 2023

·

Hospedou-se por 7 noites

Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.

Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.

10

Sarah

30 de nov. de 2025

·

Hospedou-se por 1 noite

This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.

This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

A comida e o café da manhã são frequentemente elogiados, com serviço de praia e opções convenientes no local. Os hóspedes também apreciaram os restaurantes próximos. No entanto, vários mencionaram preços altos e confusão ocasional sobre se o café da manhã estava incluído.

Avaliações dos hóspedes relacionadas

10

Paul

12 de set. de 2023

·

Hospedou-se por 5 noites

The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!

The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!

10

Eugenia

1 de jun. de 2024

·

Hospedou-se por 1 noite

I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it

I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it

8

Lloyd Albert

28 de jul. de 2023

·

Hospedou-se por 3 noites

Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming

Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming

10

Liliya

20 de mai. de 2023

·

Hospedou-se por 3 noites

Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good

Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good

10

Alfonso Javier Lopez

5 de nov. de 2025

·

Hospedou-se por 3 noites

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.

10

Melissa

11 de mar. de 2025

·

Hospedou-se por 1 noite

We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.

We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.

10

Scott

25 de set. de 2025

·

Hospedou-se por 3 noites

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

6

Marcia

10 de set. de 2025

·

Hospedou-se por 3 noites

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.

8

jaman

19 de set. de 2024

·

Hospedou-se por 3 noites

Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.

Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.

10

Samuel

18 de ago. de 2025

·

Hospedou-se por 2 noites

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Cinara

3 de set. de 2025

·

Hospedou-se por 3 noites

Atendimento impecável. Excelentes instalações! Uma lástima o mar estar infestado de algas, o que impossibilitou aproveitar ao máximo. Mas voltaria sem dúvidas!

Atendimento impecável. Excelentes instalações! Uma lástima o mar estar infestado de algas, o que impossibilitou aproveitar ao máximo. Mas voltaria sem dúvidas!

10

Ana

11 de jun. de 2026

·

Hospedou-se por 2 noites

Muy buena ubicación, no tiene alberca pero tiene acceso gratuito a varios hoteles que si cuentan con alberca Diario te dan una bebida de cortesía Si regreso

Muy buena ubicación, no tiene alberca pero tiene acceso gratuito a varios hoteles que si cuentan con alberca Diario te dan una bebida de cortesía Si regreso

10

Jonathan

7 de jun. de 2026

·

Hospedou-se por 5 noites

This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming. The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away. One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip. We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.

This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming. The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away. One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip. We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.

10

Balraj Naraine

3 de jun. de 2026

·

Hospedou-se por 6 noites

We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.

We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.

10

Faizneen

29 de mai. de 2026

·

Hospedou-se por 5 noites

Very friendly staff. Good service. Clean hotels. Good size rooms. Good breakfast options.

Very friendly staff. Good service. Clean hotels. Good size rooms. Good breakfast options.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 20:00

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

setembro 2026

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

Esta propriedade oferece serviço de traslado do terminal de balsas e do aeroporto (sujeito a sobretaxas). Para organizar o serviço, os hóspedes devem entrar em contato com a propriedade 48 horas antes da chegada, usando as informações fornecidas na confirmação da reserva. A recepção abre todos os dias, entre 7h e 22h. Esta propriedade não realiza check-in após o horário comercial. A recepção tem um horário de funcionamento limitado. Se estiver de carro, entre em contato com a propriedade com antecedência para receber mais informações, por exemplo, instruções sobre como chegar.A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
Pagamento sem dinheiro em espécie disponível
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça, sistema de segurança e kit de primeiros socorros
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado

É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
Somente hóspedes registrados podem ter acesso aos quartos.
Os hóspedes podem entrar em contato com a propriedade diretamente para organizar a acomodação de animais de estimação usando as informações de contato presentes na confirmação da reserva (sobretaxas detalhadas na seção de Taxas).
Pagamento sem dinheiro em espécie disponível para todas as transações.
Há possibilidade de check-in sem contato e check-out sem contato.

Taxa de traslado de/para o aeroporto: USD 319 por veículo (ida e volta, ocupação máxima de 4)
Taxa para animais de estimação: USD 25 por animal, por estadia
Taxa para cama dobrável: USD 45.0 por diária

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.