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Collection O Kaab Downtown Tulum

From

US$ 43

/ noite

Collection O Kaab Downtown Tulum - Image 1

Collection O Kaab Downtown Tulum - Quarto

Collection O Kaab Downtown Tulum - Quarto

Collection O Kaab Downtown Tulum - Recepção

Collection O Kaab Downtown Tulum - Banheiro

Selecione datas para ver preços e disponibilidade

From

US$ 43

/ noite

Sobre esta propriedade

Aproveite opções de lazer, como uma piscina externa, ou aprecie a vista em um jardim. Este hotel também oferece Wi-Fi de cortesia, serviços de concierge e bicicletário.

Localização

1, Calle Sol Ote. Supermanzana 004 Tulum Centro, Col Huracanes, Centro da cidade de Tulum, Tulum, Tulum, Estado de Quintana Roo, México

Parque Dos Aguas (0.4 milhas)

Hospital de Tulum (0.8 milhas)

Centro de Estilo de Vida Hunab (0.9 milhas)

Parque Jaguar (1 milhas)

Cenote Calavera (1.5 milhas)

Parque Nacional de Tulum (1.7 milhas)

Mais informações sobre a localização

Opções de quarto

17

Quarto família

Detalhes do quarto

2 Camas De Casal Grandes

e

2 Camas De Solteiro

Acomoda 6

280 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

9

Quarto casal standard, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

129 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

18

Quarto (Standard Two Beds)

Detalhes do quarto

2 Camas De Casal

Acomoda 4

194 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

20

Suíte standard

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Cama De Casal Grande

Acomoda 4

172 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

15

Suíte júnior

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

194 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

Avaliações dos hóspedes sobre Collection O Kaab Downtown Tulum

8.3

Muito bom

Com base em 464 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Kaab Tulum, viajantes frequentemente elogiam a simpatia e a prestatividade da equipe, os quartos espaçosos com ar-condicionado e a piscina agradável, além de uma localização conveniente no centro da cidade, perto de restaurantes e transporte, tornando-o uma boa opção para estadias curtas ou visitas repetidas.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Kaab Tulum, viajantes frequentemente elogiam a simpatia e a prestatividade da equipe, os quartos espaçosos com ar-condicionado e a piscina agradável, além de uma localização conveniente no centro da cidade, perto de restaurantes e transporte, tornando-o uma boa opção para estadias curtas ou visitas repetidas.

Os pontos negativos recorrentes incluem Wi-Fi fraco ou inexistente nos quartos (e TVs que funcionam apenas com streaming), barulho externo vindo de um bar, escola ou construção vizinha, e serviço de limpeza inconsistente, especialmente em relação à disponibilidade de toalhas e à presença ocasional de lençóis manchados. Alguns hóspedes também relatam falhas na manutenção, como falta d'água, problemas de encanamento e frustrações com o café da manhã ou restaurante, incluindo opções limitadas, atrasos e pagamento apenas em dinheiro. Ideal para estadias práticas, onde pequenas concessões são aceitáveis.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

A piscina é geralmente agradável e com muitas espreguiçadeiras; há bar e restaurante no local. Alguns relatos mencionam quedas de energia ocasionais e, mais raramente, problemas com a limpeza da piscina.

Avaliações dos hóspedes relacionadas

10

JACQUES

22 de jan. de 2024

·

Hospedou-se por 4 noites

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

10

Velia

11 de dez. de 2025

·

Hospedou-se por 5 noites

Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!

Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!

10

David

22 de jun. de 2022

·

Hospedou-se por 2 noites

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

6

mathilde

16 de mai. de 2024

·

Hospedou-se por 1 noite

On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine

On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine

8

Vianey

19 de ago. de 2023

·

Hospedou-se por 1 noite

No me gustó que se fue la luz 2 veces en mi estadía ahi.

No me gustó que se fue la luz 2 veces en mi estadía ahi.

10

Caesar

26 de set. de 2022

·

Hospedou-se por 4 noites

Very clean beautiful hotel with swimming pool.

Very clean beautiful hotel with swimming pool.

10

Javier

20 de jan. de 2025

·

Hospedou-se por 1 noite

Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.

Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.

2

Gloria

22 de set. de 2025

·

Hospedou-se por 1 noite

Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.

Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.

10

Juan

28 de jan. de 2025

·

Hospedou-se por 3 noites

Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.

Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.

10

Lyndsay

21 de abr. de 2025

·

Hospedou-se por 4 noites

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

O feedback sobre a limpeza é misto: muitos acharam os quartos e as áreas comuns muito limpos, mas reclamações recorrentes citam toalhas manchadas ou em falta, pisos ou lençóis sujos ocasionais e serviço de limpeza inconsistente.

Avaliações dos hóspedes relacionadas

10

Tim

3 de abr. de 2023

·

Hospedou-se por 1 noite

Clean, good location, great price.

Clean, good location, great price.

6

LAURA JULISSA

9 de jan. de 2023

·

The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.

The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.

8

Gregorio

14 de ago. de 2022

·

Hospedou-se por 5 noites

The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.

The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.

10

Velia

11 de dez. de 2025

·

Hospedou-se por 5 noites

Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!

Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!

10

Caesar

26 de set. de 2022

·

Hospedou-se por 4 noites

Very clean beautiful hotel with swimming pool.

Very clean beautiful hotel with swimming pool.

10

Andrea

14 de jan. de 2025

·

Hospedou-se por 2 noites

todo muy limpio y en orden, regresamos pronto

todo muy limpio y en orden, regresamos pronto

10

Joaquín

3 de set. de 2025

·

Hospedou-se por 1 noite

Muy limpio y excelente ubicación. En un lugar donde hace mucho calor se agradece tener frigobar en la habitación.

Muy limpio y excelente ubicación. En un lugar donde hace mucho calor se agradece tener frigobar en la habitación.

10

Miguel

23 de mai. de 2023

·

Hospedou-se por 1 noite

Cumple lo que promete. Un cálido recibimiento en recepción, los cuartos de buen tamaño y limpios. No use la alberca porque iba por trabajo pero también se veía en buen estado. Si regreso!

Cumple lo que promete. Un cálido recibimiento en recepción, los cuartos de buen tamaño y limpios. No use la alberca porque iba por trabajo pero también se veía en buen estado. Si regreso!

10

Silvia camila

16 de mai. de 2023

·

Hospedou-se por 1 noite

Me gusto que estaba muy limpio y amplio las habitaciones

Me gusto que estaba muy limpio y amplio las habitaciones

6

Korynth

6 de ago. de 2024

·

Hospedou-se por 1 noite

If we had paid what the front desk quotes us, I would've been upset. Sheets had stains, floors weren't clean, but ac works great and location was convenient

If we had paid what the front desk quotes us, I would've been upset. Sheets had stains, floors weren't clean, but ac works great and location was convenient

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são consistentemente grandes e confortáveis, com ar-condicionado eficaz e alguns com mini geladeira; muitos hóspedes notam colchões duros. Os pontos negativos incluem Wi-Fi fraco ou inexistente nos quartos (TVs que funcionam apenas com streaming), isolamento acústico limitado e barulho externo, e problemas de manutenção ocasionais (água quente, encanamento, portas quebradas).

Avaliações dos hóspedes relacionadas

6

Jenna

23 de jan. de 2025

·

Hospedou-se por 2 noites

Overall a decent budget stay. We weren’t looking for anything special as planned to be out and about the 2 days we stayed. Pros: AC worked well, beds were comfortable, room was clean and big, reception was super helpful with info Cons: shower sprayed all over the place, no hot water (apparently this was getting fixed?), had to fiddle with toilet to get it to fill and flush, rooms are not insulated well

Overall a decent budget stay. We weren’t looking for anything special as planned to be out and about the 2 days we stayed. Pros: AC worked well, beds were comfortable, room was clean and big, reception was super helpful with info Cons: shower sprayed all over the place, no hot water (apparently this was getting fixed?), had to fiddle with toilet to get it to fill and flush, rooms are not insulated well

6

JULIETA

29 de jan. de 2024

·

Hospedou-se por 4 noites

La habitación muy amplia y confortable. La cama muy buena. No llega internet en la habitación, con lo cual no se puede utilizar la tv y tampoco el wifi en ningun dispositivo. Una contra también es el ruido externo de la calle pero por sobre todo del restaurant de abajo del hotel que a la noche el volumen de la música es muy alto. También por la mañana muy temprano, 7 AM se escucha ruido del restaurant y es molesto. El personal del hotel es muy amable y servicial.

La habitación muy amplia y confortable. La cama muy buena. No llega internet en la habitación, con lo cual no se puede utilizar la tv y tampoco el wifi en ningun dispositivo. Una contra también es el ruido externo de la calle pero por sobre todo del restaurant de abajo del hotel que a la noche el volumen de la música es muy alto. También por la mañana muy temprano, 7 AM se escucha ruido del restaurant y es molesto. El personal del hotel es muy amable y servicial.

6

Milena

5 de jan. de 2023

·

Hospedou-se por 19.359 noites

The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.

The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.

8

David

12 de jan. de 2023

·

Hospedou-se por 1 noite

It would be nice if there were some chairs in the rooms but everything else was fine.

It would be nice if there were some chairs in the rooms but everything else was fine.

10

Brianna

26 de fev. de 2024

·

Hospedou-se por 2 noites

Nice hotel with a chill vibe. Staff was friendly, beds were comfortable, good ac, big rooms. Wifi was not very strong on the second floor.

Nice hotel with a chill vibe. Staff was friendly, beds were comfortable, good ac, big rooms. Wifi was not very strong on the second floor.

8

Adedoyin

26 de jun. de 2023

·

Hospedou-se por 3 noites

Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.

Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.

8

Scott

11 de fev. de 2022

·

Hospedou-se por 2 noites

Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.

Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.

10

Zbigniew

28 de fev. de 2023

·

Hospedou-se por 1 noite

Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu

Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu

10

Beatriz Itzel

5 de ago. de 2024

·

Hospedou-se por 1 noite

The amenities and space in the room

The amenities and space in the room

10

Lyndsay

21 de abr. de 2025

·

Hospedou-se por 4 noites

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é amplamente elogiado como simpático e prestativo, com a equipe oferecendo dicas úteis sobre a região e resolvendo problemas para muitos hóspedes. No entanto, alguns relatam respostas lentas, problemas no check-in ou na reserva, placas de “Não Perturbe” ignoradas e atrasos no fornecimento de toalhas.

Avaliações dos hóspedes relacionadas

8

cristiano

12 de mar. de 2025

·

Hospedou-se por 3 noites

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

10

David

22 de jun. de 2022

·

Hospedou-se por 2 noites

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!

8

Bertrand

7 de jan. de 2025

·

Hospedou-se por 3 noites

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

10

Andrew Jeffrey

20 de mar. de 2025

·

Hospedou-se por 7 noites

Amazing! Hotel staff was super helpful in recommending places to go/see.

Amazing! Hotel staff was super helpful in recommending places to go/see.

2

Taylor

12 de fev. de 2023

·

Hospedou-se por 3 noites

Save your money and time and stay else where! We got to the hotel our reservation had been cancel as a no show cause I contacted hotels.com to let them know that I was going to check in the next day... but they couldn't get a hold of the hotel! I tried calling 7 times too and they didn't answer! They emailed me asking what day I was going to check in... I replied tue email 3 times and no reply! When my gf and I got to the hotel we find out the reservation was as marked as a no show and they took our 4 nights money and kept! So I started calling hotels.com for. The next 2 hours they kept hanging up on me not resolving the problem! Pretending to call the front desk but the front desk phone never did ring... after 2:30 we got tired and had to book another room and pay again! So paid twice!! When we got to the room we found out that WAS NO WATER at all!!! NO TOWELLS! AC WASNT GETTING COLD! I had to rinse in the pool cause I had a long flight... then the next day we get up and still no water so we went down stairs and tha was water in the public bathroom so they only turned off our room water! The manager pretending like she didn't know we didnt have water while the whole hotel had water pics bellow

Save your money and time and stay else where! We got to the hotel our reservation had been cancel as a no show cause I contacted hotels.com to let them know that I was going to check in the next day... but they couldn't get a hold of the hotel! I tried calling 7 times too and they didn't answer! They emailed me asking what day I was going to check in... I replied tue email 3 times and no reply! When my gf and I got to the hotel we find out the reservation was as marked as a no show and they took our 4 nights money and kept! So I started calling hotels.com for. The next 2 hours they kept hanging up on me not resolving the problem! Pretending to call the front desk but the front desk phone never did ring... after 2:30 we got tired and had to book another room and pay again! So paid twice!! When we got to the room we found out that WAS NO WATER at all!!! NO TOWELLS! AC WASNT GETTING COLD! I had to rinse in the pool cause I had a long flight... then the next day we get up and still no water so we went down stairs and tha was water in the public bathroom so they only turned off our room water! The manager pretending like she didn't know we didnt have water while the whole hotel had water pics bellow

10

Broden

18 de jan. de 2023

·

Hospedou-se por 4 noites

On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,

On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,

2

Ali

18 de jan. de 2023

·

Hospedou-se por 19.374 noites

They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.

They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.

10

Marylene

1 de dez. de 2024

·

Hospedou-se por 3 noites

Tres bel hotel, le propriétaire de l'etablissement nous a conseillé pour toute sorte d'activités. Nous avons adoré notre séjour.

Tres bel hotel, le propriétaire de l'etablissement nous a conseillé pour toute sorte d'activités. Nous avons adoré notre séjour.

10

Sergio

18 de mar. de 2025

·

Hospedou-se por 5 noites

El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante

El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante

10

Lyndsay

21 de abr. de 2025

·

Hospedou-se por 4 noites

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Base central e conveniente, perto de restaurantes, lojas e transporte (coletivos, táxis, aluguel de bicicletas), embora não seja na praia. Vários hóspedes mencionam ruído durante o dia ou à noite vindo de um bar, escola, rua ou construção próxima.

Avaliações dos hóspedes relacionadas

10

JACQUES

22 de jan. de 2024

·

Hospedou-se por 4 noites

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

8

cristiano

12 de mar. de 2025

·

Hospedou-se por 3 noites

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

10

Anika

17 de out. de 2023

·

Hospedou-se por 3 noites

We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.

We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.

10

Cynthia

4 de set. de 2023

·

Hospedou-se por 3 noites

Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.

Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.

8

Bertrand

7 de jan. de 2025

·

Hospedou-se por 3 noites

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

10

Bonnie

24 de nov. de 2024

·

Hospedou-se por 1 noite

Great hotel and good location

Great hotel and good location

10

Javier

20 de jan. de 2025

·

Hospedou-se por 1 noite

Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.

Buen hotel en zona céntrica. La alberca agradable y la habitación de buen tamaño. Solo fue para una noche y descansamos bien. Cercano al hotel hay muchos lugares para comer o cenar así como tiendas y farmacias.

10

Sabrina

11 de dez. de 2022

·

Hospedou-se por 1 noite

L’emplacement de l’hôtel est extraordinaire. Propre et très agréable d’y séjourner.

L’emplacement de l’hôtel est extraordinaire. Propre et très agréable d’y séjourner.

10

Juan

28 de jan. de 2025

·

Hospedou-se por 3 noites

Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.

Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.

10

Lyndsay

21 de abr. de 2025

·

Hospedou-se por 4 noites

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O restaurante e o bar no local são convenientes, com alguns hóspedes apreciando o café da manhã e bebidas à beira da piscina. Reclamações recorrentes citam café da manhã básico ou ruim, atrasos, confusão sobre o que está incluído e pagamento apenas em dinheiro no restaurante.

Avaliações dos hóspedes relacionadas

10

JACQUES

22 de jan. de 2024

·

Hospedou-se por 4 noites

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

4 nuits à Tulum. Choix judicieux pour l'emplacement proche du centre, des restaurants et des collectivo pour aller aux plages et aux ruines de Tulum. Excellent qualité prix. Piscine agréable avec bar ouvert du matin jusqu'en fin de soirée. Personnel très sympathique et très prévenant. Lieu à recommander.

4

David

27 de dez. de 2022

·

Hospedou-se por 5 noites

Unfortunately, it all started with the drain not working and there were no other rooms to change to. After much argumentation, we got a congratulatory lunch as compensation. Then it turned out that we got bed lice, which they didn't want to admit it was. Breakfast consisted of fruit, scrambled eggs and American pancakes. If you were there at 8am it was hot, then everything just cooled down. In the end, they became really unpleasant when we wanted tea for breakfast, only coffee was included, so we would have to pay extra for the tea. A sad experience over al.

Unfortunately, it all started with the drain not working and there were no other rooms to change to. After much argumentation, we got a congratulatory lunch as compensation. Then it turned out that we got bed lice, which they didn't want to admit it was. Breakfast consisted of fruit, scrambled eggs and American pancakes. If you were there at 8am it was hot, then everything just cooled down. In the end, they became really unpleasant when we wanted tea for breakfast, only coffee was included, so we would have to pay extra for the tea. A sad experience over al.

10

Daniel

9 de jan. de 2024

·

Hospedou-se por 1 noite

We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.

We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.

4

Hagar

8 de out. de 2022

·

Hospedou-se por 1 noite

The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule

The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule

8

Bertrand

7 de jan. de 2025

·

Hospedou-se por 3 noites

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

L'Hôtel est bien situé , proche du centre de Tulum. Cependant un bar , attenant à l'Hôtel, passe de la musique très forte de 9 h 00 à 22 h 00. Les chambres n'étaient pas prêtes à notre arrivée ( 17 h 00) Pas de serviettes de toilettes disponibles avant le lendemain. Le petit déjeuner est compris dans le prix : attention le "fameux" bar ,ou ils sont servis, ne propose pas systématiquement la carte adéquate, mais la carte Public des petits-déjeuners : impossible de se faire rembourser par l'Hôtel !! Hôtel à éviter

6

mathilde

16 de mai. de 2024

·

Hospedou-se por 1 noite

On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine

On pensait avoir un patio comme sur les photos de notre chambre choisie exprès en supérieure... Le reste est ok Bonne piscine avec des transats en nombre suffisant Le restaurant permet de grignoter ou de boire un jus de fruits au bord de la piscine

8

Thérèse

27 de fev. de 2022

·

Hospedou-se por 3 noites

Bel hôtel, personnels accueillants. Un problème au niveau des paiements au restaurant car ils n'acceptent pas la carte bleu mais uniquement des paiements en cash.

Bel hôtel, personnels accueillants. Un problème au niveau des paiements au restaurant car ils n'acceptent pas la carte bleu mais uniquement des paiements en cash.

10

Khaled

6 de mar. de 2023

·

Hospedou-se por 1 noite

Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.

Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.

8

Suau

28 de nov. de 2022

·

Hospedou-se por 3 noites

Nous avons passé 3 nuits : chambre parfaite grande, jolie décoration et plusieurs produits de bains. Je ne conseil pas le petit déjeuner : café mauvais et thé payant en plus, pas de jus de fruits, ni de confiture (seul sirop d'érable), ni beurre. Piscine agréable.

Nous avons passé 3 nuits : chambre parfaite grande, jolie décoration et plusieurs produits de bains. Je ne conseil pas le petit déjeuner : café mauvais et thé payant en plus, pas de jus de fruits, ni de confiture (seul sirop d'érable), ni beurre. Piscine agréable.

10

Alberto

10 de mar. de 2022

·

Hospedou-se por 5 noites

Muy cómodo el hotel y la comida muy rica

Muy cómodo el hotel y la comida muy rica

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

cristiano

26 de mar. de 2026

·

Hospedou-se por 2 noites

A equipe de atendimento é execelente . O Recepcionista Alexis nos ajudou muito explicando e dando dicas de Tulun, parabéns pelo execelente atendimento Alexis.

A equipe de atendimento é execelente . O Recepcionista Alexis nos ajudou muito explicando e dando dicas de Tulun, parabéns pelo execelente atendimento Alexis.

8

cristiano

12 de mar. de 2025

·

Hospedou-se por 3 noites

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

10

LILI MARLEN

21 de jul. de 2024

·

Hospedou-se por 3 noites

Excelente

Excelente

6

Lorena

7 de ago. de 2022

·

Hospedou-se por 8 noites

Razoável, vale pela localização mas deixa a desejar em vários aspectos. Fiz check in à noite, e simplesmente não havia água no banheiro, confesso que a primeira impressão foi péssima. Toalhas de banho rasgadas, não repõem os produtos do banheiro, serviço de quarto inoportuno (batiam na porta mesmo com o aviso para não incomodar). Pelo lado positivo destaco a qualidade das camas e a área da piscina que é bonita, porém o hotel ainda tem muito a melhorar.

Razoável, vale pela localização mas deixa a desejar em vários aspectos. Fiz check in à noite, e simplesmente não havia água no banheiro, confesso que a primeira impressão foi péssima. Toalhas de banho rasgadas, não repõem os produtos do banheiro, serviço de quarto inoportuno (batiam na porta mesmo com o aviso para não incomodar). Pelo lado positivo destaco a qualidade das camas e a área da piscina que é bonita, porém o hotel ainda tem muito a melhorar.

8

JOSE MIGUEL

há 3 semanas

·

Hospedou-se por 1 noite

Limpio y cómodo a buen costo

Limpio y cómodo a buen costo

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:59

Antes de 11:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $38	18 $31	19 $36
20 $43	21 $38	22 $30	23 $30	24 $30	25 $36	26 $38
27 $36	28 $38	29 $38	30 $38

outubro 2026

Mais barato

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Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.