PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Booked a room for 3 Adults which was meant to have 3 single beds. This however was not provided and staff were very unhelpful when it came to rectifying the problem. Was told there were no rooms featuring 3 single beds despite the booking specifically saying it did feature this. The room consisted of a large bed which featured 2 small double frames pushed together, however it only had 1 mattress on it, so was not separatable, it also featured 1 sheet. The single bed provided was clearly meant for a child and not long enough for an adult. Receptionist blamed Hotels.com for having the listing saying 3 single beds, however surely its down to the actual hotel/resort to put their room listings up with the correct bed configurations, had the listing said the room featured a large double and child pull out bed we wouldn't have booked it.

Terrible. Booked a room with 4 beds to be given acroom with two tiny doubles pudhed together. Staff told me thats all they had tough.

Never sent which hotel to go to. Very panicky on day. The rooms were lovely but staff could be friendlier. On the Saturday morning the pool and breakfast bar were closed. No one bothered to inform the guest. Then at 10.45am when we were collecting our belongings from the room the cleaner decided to tell us to leave and unlocked my childrens riom with her master keycard. She had no right to enter univited. I told her we had until 11am and she agreed so why enter peoples rooms. Very unprovessional.

Not 4 star but could not argue with the value for money.

The hotel roulette failed to send us an email. Make sure that you call midweek as the offices aren't open on the weekend. The online check-in link didn't work but copying it into Google did somehow reveal my hotel. The room's inside look a little dated but well appointed with good amenities. Bathrooms good balcony was large and overlook at the pool could have done with furniture on the balcony. We Hotel El Paso which doesn't have direct park entrance but getting to explore the other Hotels was fun.