Name: Comfort Inn & Suites NW Milwaukee
Address: W177 N 9675 Riversbend Lane, Village of Germantown, Wisconsin, United States of America, Village of Germantown, Wisconsin, US
Price range: $79–$151 per night
Rating: 8.47

What guests think

Across recent reviews, Comfort Inn & Suites NW Milwaukee earns praise for friendly, helpful staff, modern rooms with comfortable beds, and a convenient location near restaurants and the freeway at a reasonable price.

Guests frequently mention the indoor pool and hot tub, but note recurring issues such as closures, cool temperatures, or inoperative jets. Breakfast feedback is mixed: many find it adequate with hot and cold items, while others report limited variety or quality lapses. Cleanliness is mostly solid, though some report odors, damp or mildew smells, and occasional maintenance problems or inconsistent housekeeping during longer stays. Expect a comfortable, good-value stay with friendly service and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a draw, but many reviews note closures, cool water, cloudy conditions, or jets not working; hours often end around 9 pm.

Related guest reviews

6

Douglas

Sep 30, 2025

·

Stayed 1 night

We always look forward to spending some time at the pool with and spa tub. The spa was barely warm. Not what we expected. It has happened before at this hotel. Will look for a new location next time in the area.

10

doug

Mar 22, 2024

·

Stayed 2 nights

The pool and hot tub were nice and warm. Had a great time.

6

Laura

Aug 5, 2024

·

Stayed 1 night

We were very disappointed that the hot tub was not in service. We have been at the WI state fair and was looking forward to using it to relax and feel better from all that walking. The hot tub and pool was the main reason we had booked this hotel plus the price. It was Me, hubby and my daughter and granddaughters. We wish someone would of notified us that the hot tub was out of order or discounted the price. Other then that we like everything else

6

jared

Oct 4, 2025

·

Stayed 6 nights

Breakfast was good, beds were great A/C made a loud noise intermittently through the night Hot tub heater didn't work the second time we used it and staff did not know how to remedy it. Other guests told me they had the same problem in the past

8

Kenyatta

Apr 4, 2025

·

Stayed 3 nights

The stay overall was great. We chose this hotel for having hot breakfast and a swimming pool. The breakfast was delicious each day of our stay. We didn't get as chance to swim as our stay coincided with Spring Break, so there were families with children in the hotel. The pool area was quite busy most of our stay. We thought we would be able to swim when the families checked out, but the pool needed sanitizing, so the pool area closed at 11am on Sunday and did not reopen before our departure. Other than this, the stay was great.

8

Linda

Aug 6, 2024

·

Stayed 1 night

The hotel was clean. The bed was comfortable. The breakfast was okay. The pool was nice. Our biggest disapointment was that the hot tub was out of order.

8

April

Apr 6, 2024

·

Stayed 1 night

Nice hotel for price point, updated rooms, good breakfast. Unfortunately the pool closes at 9pm and was very cold & the hot tub not very hot. This could be easily remedied.

4

Joseph

Aug 4, 2024

·

Stayed 1 night

Unfortunately the hot tub was down for " maintenence ".. pool water was kind of murky.. stairwell was dirty with dried mud.. breakfast had hockey puck hard sausages..eggs..waffle maker.. and a 3rd empty hot tray.. overall was pretty ho hum... not terrible.. not great

10

wendy

Sep 29, 2025

·

Stayed 1 night

Nice rooms, comfortable beds, loved the pool and hot tub. Staff was awesome!

6

Garrett

Apr 2, 2025

·

Stayed 1 night

Had a really good time there but was told upon arrival that the pool was cloudy and not reccomended to be swam in and upon entering the room there was an overwhelming smell of Marijuana

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Cleanliness

Many guests find the hotel and rooms clean, but others report odors (damp or mildew), occasional pests or stains, and some bathroom cleaning issues.

Related guest reviews

8

Dan

Sep 11, 2025

·

Stayed 5 nights

They do not provide any meat with breakfast on the weekends. We noticed ants on the last day of our spray and got some ant spray to handle it. We mentioned it to the front desk. Other than that the stay was good!

10

Rebecca

Nov 8, 2024

·

Stayed 1 night

Rooms seem very clean and spacious. The staff were helpful and it's a convenient location. I would stay here again.

6

Hannah

Aug 15, 2025

·

Stayed 2 nights

The room smelled horrible like mildew. There was mold around the tub. The comforter had stains.

6

Alma

Sep 5, 2025

·

Stayed 1 night

It smells a lot like an old place, the bathrooms, even though they are remodeled, are very dirty behind the doors and the bathroom floors.

10

Tami

Aug 1, 2023

·

Stayed 2 nights

Bathroom shower was leaking and there were small bugs in the shower. Air conditioner was loud, seemed like it needed maintenance. Other than that, clean and beds were comfortable,

2

James

Oct 25, 2024

·

Stayed 1 night

We were there last year, had issues. Manager promised next time would be better, so we have it another shot. Finding blood and pubic hair in bathroom, and sheets were not fresh. I had to run to Walmart to get sheets. Pool was filled with partiers, with GLASS bottles. 2 people cut their feet due to broken glass. Hot tub was not hot. Noisey, no security, breakfast was lousy, Just a crap show again....... not doing a third time..... just AWFUL.

6

Ken

Aug 4, 2025

·

Stayed 1 night

The room was as advertised and good value; however, the lobby and hallway had a very bad smell as if there was standing water or sewage issues. Thankfully it didn’t smell in the room.

10

Angela

Jul 31, 2025

·

Stayed 1 night

Clean and friendly staff

10

Nicole

Nov 2, 2024

·

Stayed 1 night

Very clean quiet place

10

susan

Nov 22, 2025

·

Stayed 1 night

Very clean room. Bed was very comfortable. The free breakfast was good. Cheese omelets, waffles, biscuits and gravy just to name the hot items. Staff very professional and friendly. Would stay there again.

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Rooms

Rooms are modern and often spacious with comfortable beds and walk-in showers. Some guests report thin walls, AC or fixture problems, and occasional damp smells.

Related guest reviews

10

STEVEN

Sep 23, 2023

·

Stayed 1 night

Better than expected - clean, refrigerator, microwave, quiet, updated interior.

8

Jennifer

Sep 26, 2024

·

Stayed 2 nights

Convenient location. Within walking distance of not only a gas station but several fast food restaurants. Also other restaurants and stores within a short driving distance. Room was good sized and clean. Bed was comfortable. Bathroom had roomy walk-in shower. Front desk staff was amazing. Was a younger gentleman I only wish I would have gotten his name. He was very friendly and recommend food places in the area. My one and only complaint was the lighting was extremely poor in the parking lot. While I didn’t feel unsafe, it was so poorly lit many had difficulty parking in between the painted lines and anyone who doesn’t see well in the dark may have had some difficulty carrying their luggage to and from the entrance. They did have hot and cold options for breakfast. I wasn’t a fan of the sausage patties that were offered but they did have a decent selection including waffles and eggs.

8

judith

Dec 15, 2025

·

Stayed 2 nights

Beds were comfortable. Shower was nice. Staff was nice.

10

Terri

Dec 19, 2024

·

Stayed 2 nights

This is a great hotel at a reasonable price. Spacious room, comfortable bed, nice breakfast with hot and cold choices.

10

Terri

Sep 21, 2025

·

Stayed 2 nights

The staff are always so nice. Nice rooms that are spacious. Breakfast has hot and cold items. Reasonable price.

8

Jon

Dec 27, 2025

·

Stayed 3 nights

Clean and comfortable. Decent breakfast. Friendly staff. Thin walls and noisy children were the only down side.

10

Terry

Jun 23, 2024

·

Stayed 7 nights

Very nice place. Room was spacious and clean. Bathroom had a walk in shower and plenty of counter space. The bed was comfortable the room I had was facing a grassy lot on the back side of the property and was very quiet. There was a Kurig, mini fridge and microwave in the room. Breakfast was ok. Pre made cheese omelets and sausage patties requisite waffles etc. Several fast food places within walking distance, including a Starbucks (if you’re into that) there is a gas station adjacent to the property and the interstate is very convenient. The only complaint I have is that they don’t make up the room everyday unless you request it. There is no service on Tuesdays or Fridays. We stayed 6 days and we were not informed of this policy until I went to the counter to find out why the room had not been made up after our 3rd day there. (There is a small sign on the mirror in the room that explains the policy but I didn’t see it at first). Definitely would stay here again

10

Mark

Oct 28, 2025

·

Stayed 4 nights

Shower door wouldn't stay closed while showering. I let the front desk know.

4

Robert

Jun 19, 2023

·

Stayed 2 nights

The AC was broke, window only opened 2-3” . It was 78-79 degrees in the room both nights. Slept TERRIBLY! Hotel was full so we couldn’t change rooms.

8

Roger

Mar 19, 2025

·

Stayed 3 nights

Room was okay but it required some fixes

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Service

Service is frequently praised as friendly, helpful, and efficient at check in. A few guests experienced curt or unhelpful responses and inconsistent communication about policies or issues.

Related guest reviews

2

Jeanine

Feb 2, 2025

·

Stayed 1 night

I wanted to write about this disappointing experience. My son had a photoshoot at Kohl's so I wanted just something simple for a quick overnight stay. Check-in was just fine. Issue number one was the room and hotel itself. It looked NOTHING like the pictures. Our room had an unpleasant smell, everything was extremely aged outside of what was shown in the pictures. I was sitting on the bed and the mattress cover popped open and the mattress looked really bad. On top of that, that night at about midnight, the toilet stopped working and you couldn't flush. I have two small toddlers and did not want to wake them by asking someone to come. The options for the continental breakfast were very limited. Upon checkout we assumed a microwave was available to warm our food before our road trip. I asked the representative and he said no. I asked if I could quickly go back to our room, nastily. A woman that also worked there offered to let us use the staff. He said no and went back upstairs. He was very rude, unpleasant and not accommodating. How could you be that malicious to a mom wanting to feed her children as a PAYING customer. From the service to the false advertisement of the rooms and hotels pictured I will NOT be staying here again. And if you were thinking about it, I suggest you rethink a better option.

4

Jessica

Jul 5, 2025

·

Stayed 2 nights

The original room we had was sprayed with so much cleaning/air freshening solution that the bedding was still damp. When we asked to move, the next room didn’t smell like cleaner, but smelled wet and had a loud and broken box spring. The next room had more perfume smell than the first, and when we went back to the front desk, he was completely apathetic, saying he didn’t smell anything, that smells “clean”. We tried one more room then and the last one just smelled wet. At that point we just took the room. The second night we discover our floor lamp cord was stripped and bare against the carpet presenting a fire hazard. We spent more to get a facility with a pool, but will never return to this facility, they use a lot of chemicals to hide the moist/mildew smell that I would expect from a 1* property.

10

Paula

Aug 7, 2023

·

Stayed 3 nights

We had a really great stay. From the time we checked in until the day we checked everything was great. Even had nice conversations with the front desk clerks and other guests. Great place to stay & will definitely stay again if we're in the area.

10

Lisa

Apr 15, 2025

·

Stayed 3 nights

Very friendly staff and helpful. Wish we would have known how nice of a place when we stayed in the area before.

10

Cindy

Aug 21, 2025

·

Stayed 2 nights

Super pleased with this hotel. Staff is wonderful and breakfast was wonderful. Lots of restaurants in walking distance. Cannot stress enough about the great staff.

10

brian

Jan 6, 2025

·

Stayed 1 night

The desk clerk was very friendly and helpful with finding places to go in the area!

6

katherine

Dec 30, 2024

·

Stayed 1 night

No shampoo or conditioner in shower. Reception at check in was not good. Very curt and not warm.

10

Ryan

Jul 27, 2025

·

Stayed 1 night

Staff was courteous and nice. Checkin was all of 5min maybe with our reservation. Checkout was just as simple. Breakfast was great, many options for every taste. And the breakfast hours are really accommodating to guests.

10

Pam

Oct 1, 2025

·

Stayed 3 nights

Helpful competent staff, clean rooms and very good breakfasts, thank you

10

Cacey

Sep 30, 2024

·

Stayed 1 night

Came to area for Milwaukee Brewers game. Check in was so accommodating. Don was great to work with, gave us recommendations that made our trip easy. We will be back. Thank you Staff!

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Location

Convenient to the freeway with many restaurants and stores within walking or short driving distance; generally quiet, safe feeling area. Some mention nearby construction and dim parking lot lighting.

Related guest reviews

10

Jose

May 10, 2025

·

Stayed 6 nights

It was perfect for many reasons. You have everything you need with in walking distance and the place is great. Clean most of all.

8

Jennifer

Sep 26, 2024

·

Stayed 2 nights

Convenient location. Within walking distance of not only a gas station but several fast food restaurants. Also other restaurants and stores within a short driving distance. Room was good sized and clean. Bed was comfortable. Bathroom had roomy walk-in shower. Front desk staff was amazing. Was a younger gentleman I only wish I would have gotten his name. He was very friendly and recommend food places in the area. My one and only complaint was the lighting was extremely poor in the parking lot. While I didn’t feel unsafe, it was so poorly lit many had difficulty parking in between the painted lines and anyone who doesn’t see well in the dark may have had some difficulty carrying their luggage to and from the entrance. They did have hot and cold options for breakfast. I wasn’t a fan of the sausage patties that were offered but they did have a decent selection including waffles and eggs.

10

Matthias Fritz

Jul 4, 2025

·

Stayed 1 night

Close to the places I had planned to go to . Hotel inside and outside in very good. Conditions

10

Terri

Aug 2, 2023

·

Stayed 2 nights

Nice hotel in convenient area. There is construction in the area. The room was very nice, comfortable bed, nice amenities. Breakfast was good with hot and cold choices. Ice water available in the lobby. What I liked best, was the clock in the room. So many hotels have done away with them!

8

Terri

Sep 25, 2024

·

Stayed 2 nights

This is a great hotel for a lower price. Nice rooms. Breakfast has hot and cold choices. Convenient area near freeway.

10

Miracle

Apr 7, 2025

·

Stayed 2 nights

Wonderful stay,nice neighborhood and great breakfast!

10

Diane

Jun 22, 2023

·

Stayed 2 nights

Modern very clean room. The suite was quite spacious with two tvs. The queen size bed mattresses were very comfortable as were the pillows. Very nice, and hotel close but not on the freeway so it was quiet. Plenty of restaurants around and stores. Nice area to explore by walking too, and clise to Milwaukee activities. Price very reasonable.

10

Deborah

Sep 15, 2023

·

Stayed 1 night

Beautiful area. Convenient location. Friendly staff.

10

Susan

Jun 26, 2023

·

Stayed 2 nights

The room was clean, had fridge and microwave. The front desk manager, George went out of his way to be accommodating to us. Thanks again George! The free breakfast included eggs and either sausage or bacon, along with cereal, yogurt, waffles, breads and muffins etc. There are plenty of fast food restaurants and Cracker Barrel all within walking distance. It is a 20-22 minute drive to downtown Milwaukee.

8

Karson

Jul 10, 2023

·

This was a lovely, clean place to stay. It’s a bit of a drive from the city but it’s in a nice suburban area. The pool and breakfast were nothing special but we had absolutely no complaints. A clean, simple place to stay with helpful staff and lots of food options nearby.

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Dining

Breakfast is commonly described as decent with hot and cold items. Several reviews cite limited variety or quality issues (e.g., missing meats on some days or expired items).

Related guest reviews

8

Dan

Sep 11, 2025

·

Stayed 5 nights

They do not provide any meat with breakfast on the weekends. We noticed ants on the last day of our spray and got some ant spray to handle it. We mentioned it to the front desk. Other than that the stay was good!

8

Jennifer

Dec 15, 2025

·

Stayed 3 nights

Clean rooms, comfortable beds, and nice staff. Watch the dates on the drinks on the breakfast buffet. Milk was expired. No meat on the buffet on biscuits and gravy. And different type of eggs everyday. Rooms are nice but the breakfast is subpar.

10

Paul

Sep 18, 2025

·

Stayed 1 night

Just spent night after brewers game, convent on/off, simple but good continental breakfast.(eggs, waffle, yogurt, fruit, cereal, multiple drinks)

10

Silvia

Oct 22, 2024

·

Stayed 3 nights

Great stay, convenient location, staff was excellent and breakfast was surprisingly delicious!

6

John

Apr 12, 2025

·

Stayed 1 night

We were impressed when we arrived and actually very satisfied until breakfast. Typical lower quality hotel breakfast with biscuits and gravity, waffles, etc. no sausage or bacon or donuts/sweet rolls, no scrambled eggs, and so on. Expected better for the price we paid. Consequently just an ok rating.

8

Terri

Jun 18, 2025

·

Stayed 2 nights

This is a great hotel at a reasonable price. They have a breakfast of hot and cold items.

10

myra

Mar 30, 2025

·

Stayed 2 nights

everything was great except breakfast was like every other free breakfast. Not very good.

10

susan

Nov 22, 2025

·

Stayed 1 night

Very clean room. Bed was very comfortable. The free breakfast was good. Cheese omelets, waffles, biscuits and gravy just to name the hot items. Staff very professional and friendly. Would stay there again.

10

Jacqueline

Aug 6, 2024

·

Stayed 4 nights

The lady making breakfast was extremely nice & apologized to me for not having omelets without cheese. I told her it was no big deal. Ive been lactose intolerant all my life. They had lots of other breakfast options for me. The young male night clerk thats going to college, was very informative and did a great job.

8

Michael

Sep 25, 2025

·

Stayed 1 night

Breakfast was the standard fare that you get from a hotel like this. Serves a purpose but not very enticing

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$80
March	$82
April	$91
May	$97
June	$118
July	$122
August	$118
September	$95
October	$95
November	$85
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $149	16 $87	17 $83	18 $135	19 $151
20 $82	21 $90	22 $89	23 $90	24 $90	25 $132	26 $132
27 $86	28 $90	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $120	3 $120
4 $79	5 $86	6 $86	7 $86	8 $86	9 $128	10 $120
11 $79	12 $86	13 $86	14 $86	15 $86	16 $120	17 $120
18 $79	19 $86	20 $86	21 $86	22 $86	23 $113	24 $113
25 $79	26 $86	27 $86	28 $86	29 $86	30 $109	31 $109

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, Multiple Beds

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites NW Milwaukee

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Prices for upcoming dates