Hilton Cancun Mar Caribe All-Inclusive Resort
US$ 469
/ noite
Média para novembro
Preços para Hilton Cancun Mar Caribe All-Inclusive Resort
Selecione datas para ver preços e disponibilidade
US$ 469
/ noite
Média para novembro
Média de preços por mês
Em Hilton Cancun Mar Caribe All-Inclusive Resort, a diária custa em média US$ 394 no mês mais barato (setembro) e US$ 708 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 570 |
| fevereiro | US$ 601 |
| março | US$ 572 |
| abril | US$ 497 |
| maio | US$ 399 |
| junho | US$ 423 |
| julho | US$ 468 |
| agosto | US$ 410 |
| setembro | US$ 394 |
| outubro | US$ 422 |
| novembro | US$ 469 |
| dezembro | US$ 708 |
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nov. · US$ 469
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Mais caro: dezembro (aprox. US$ 708)
Mais barato: setembro (aprox. US$ 394)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 13 piscinas externas, um toboágua e uma sauna seca.
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 13 piscinas externas, um toboágua e uma sauna seca.
Comodidades
As comodidades presentes incluem balcão de recepção 24 horas, equipe multilíngue e armazenamento para bagagem. Estacionamento grátis com manobrista está disponível no local.
Jantar
Saboreie um delicioso jantar no La Luce, um charmoso restaurante especializado em pratos da culinária mediterrânea. O local também serve refeições na cafeteria e oferece serviço de quarto 24 horas. Relaxe com uma bebida refrescante em um bar na praia, um bar na água ou um dos 4 bares/lounges.
Quartos
Sinta-se em casa em um de nossos 540 quartos com ar-condicionado e smart TVs. Sua cama colchão com pillow-top apresenta edredons de pluma. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros possuem produtos de toalete de cortesia e secadores de cabelo.
Localização
Com ótima localização em Cancun (na área de Zona Hotelera), Hilton Cancun Mar Caribe All-Inclusive Resort fica a 10 minutos de carro de Praia Delfines a de Centro Comercial La Isla.
Lugares próximos
Museo Maya de Cancún(0.1 milhas)
Lagoa Nichupté(0.4 milhas)
Iberostar Cancun Golf Course(0.4 milhas)
San Miguelito(0.5 milhas)
Oasis Arena(0.6 milhas)
Aquaworld(0.9 milhas)
Praia Delfines(1.3 milhas)
Zona Arqueológica El Rey(1.4 milhas)
Praia Ballenas(1.5 milhas)
Shopping Luxury Avenue(2.2 milhas)
Shopping Kukulcan Plaza(2.2 milhas)
Praia Marlin(2.6 milhas)
Praias da Zona Hoteleira(2.6 milhas)
El Sol de Cancun(2.9 milhas)
Centro Comercial La Isla(2.9 milhas)
O aeroporto mais próximo para chegar a Hilton Cancun Mar Caribe All-Inclusive Resort fica em Aeroporto Internacional de Cancún (CUN)(10.1 milhas)
Aceita animais de estimação
Restaurante
Recepção 24 horas
Elevador
Porteiro
Funcionários multilíngues
Localização
Kukulcan Km 17, Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Museo Maya de Cancún (0.1 milhas)
Lagoa Nichupté (0.4 milhas)
Iberostar Cancun Golf Course (0.4 milhas)
San Miguelito (0.5 milhas)
Oasis Arena (0.6 milhas)
Aquaworld (0.9 milhas)
Opções de quarto
12
Suíte, várias camas, sacada, de frente para a praia (Enclave)
Detalhes do quarto
1 Cama King
e 2 Camas Retráteis
Acomoda 4
1130 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
4
Honeymoon Suite - King Bed
Detalhes do quarto
1 Cama King
Acomoda 2
1130 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
11
Suíte, 2 quartos, vista para o oceano
Detalhes do quarto
1 Cama King
, 2 Camas Queen
e 2 Camas De Solteiro
Acomoda 8
1620 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
6
Quarto, 2 camas Queen, sacada, de frente para a praia
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto, 2 camas Queen, de frente para a praia (Enclave, Ground Floor)
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
Ar condicionadoWi-Fi (gratuito)Banheira de imersão profundaPátio
8
Quarto premium, 1 cama King, vista para o oceano
Detalhes do quarto
1 Cama King
Acomoda 3
560 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
8
Quarto, 2 camas Queen, de frente para a praia
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
7
Quarto, 2 camas Queen, vista para o oceano
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
5
Quarto, 1 cama King, vista para o resort
Detalhes do quarto
1 Cama King
Acomoda 2
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
5
Suíte, várias camas, acessível, sacada
Detalhes do quarto
2 Camas Retráteis
Acomoda 4
1130 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
5
Pool and Patio View Room - 2 Queen Beds
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
Ar condicionadoWi-Fi (gratuito)Banheira de imersão profundaPátio
7
Suíte, várias camas, sacada, vista para o oceano
Detalhes do quarto
1 Cama King
e 2 Camas Retráteis
Acomoda 4
1130 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
11
Quarto, várias camas, sacada, de frente para a praia
Detalhes do quarto
1 Cama King
, 2 Camas Queen
e 2 Camas Retráteis
Acomoda 8
1620 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
10
Quarto, várias camas, sacada, de frente para a praia (Enclave)
Detalhes do quarto
1 Cama King
e 2 Camas Retráteis
Acomoda 4
1130 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioBanheira de hidromassagem privativa ao ar livre
5
Quarto, 2 camas Queen, vista para o resort
Detalhes do quarto
2 Camas Queen
Acomoda 4
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
9
Suíte, várias camas, sacada, vista para o resort (Pool)
Detalhes do quarto
1 Cama King
e 2 Camas Retráteis
Acomoda 5
1130 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)Pátio
8
Quarto premium, 2 camas Queen, vista para o oceano
Detalhes do quarto
2 Camas Queen
Acomoda 4
560 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto, 1 cama de casal, acessível, vista para o oceano (Mobility)
Detalhes do quarto
1 Cama De Casal
Acomoda 3
441 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
8
Quarto, 1 cama King, de frente para a praia
Detalhes do quarto
1 Cama King
Acomoda 3
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profunda
12
Quarto, várias camas, sacada, no piso térreo
Detalhes do quarto
1 Cama King
, 2 Camas Queen
e 2 Camas Retráteis
Acomoda 8
1620 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)PátioBanheira de hidromassagem privativa ao ar livre
9
Quarto, várias camas, sacada, de frente para a praia (Enclave, Plunge Pool)
Detalhes do quarto
1 Cama King
e 2 Camas Retráteis
Acomoda 4
1130 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira de imersão profundaPiscina privativaPátio
6
Suíte lua de mel, 1 cama King, sacada
Detalhes do quarto
1 Cama King
Acomoda 2
1130 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre Hilton Cancun Mar Caribe All-Inclusive Resort
8.5
Muito bom
Com base em 4.441 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Hilton Cancun Mar Caribe All-Inclusive Resort, viajantes elogiam consistentemente a simpatia da equipe, as piscinas e atividades adequadas para famílias e os espaços geralmente limpos e modernos. O feedback sobre a qualidade da comida, o acesso aos restaurantes e o entretenimento noturno é, no entanto, bastante variado.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Hilton Cancun Mar Caribe All-Inclusive Resort, viajantes elogiam consistentemente a simpatia da equipe, as piscinas e atividades adequadas para famílias e os espaços geralmente limpos e modernos. O feedback sobre a qualidade da comida, o acesso aos restaurantes e o entretenimento noturno é, no entanto, bastante variado.
A localização na praia é linda, mas algas marinhas podem aparecer e o acesso envolve várias escadarias. Alguns hóspedes relatam serviço lento ou inconsistente, dificuldades no check-in, problemas de manutenção e preocupações ocasionais com cobranças ou segurança, enquanto outros descrevem excelente atenção em todos os aspectos. Espere uma estadia limpa, voltada para famílias, com atividades animadas durante o dia e noites mais tranquilas.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Várias piscinas aquecidas, uma área de recreação infantil/clube, atividades diárias, um spa com hidroterapia e uma academia se destacam. Bares e piscinas fecham cedo em muitas noites, e as áreas Enclave/VIP oferecem espaços adicionais cujo valor é considerado misto por alguns.
Avaliações dos hóspedes relacionadas
10
Cara
16 de jan. de 2026
·
Hospedou-se por 6 noites
Family stay. Very clean. Food was great and plenty of options. Pools were heated and warm. Your desk helped arranged some great day trips.
Family stay. Very clean. Food was great and plenty of options. Pools were heated and warm. Your desk helped arranged some great day trips.
10
Chelsea
12 de nov. de 2025
·
Hospedou-se por 5 noites
Spa and entertainment was my favorite!
Spa and entertainment was my favorite!
10
Danique
10 de nov. de 2025
·
Hospedou-se por 4 noites
Great food, even better entertainment. Staff are so friendly! Didn't want to leave
Great food, even better entertainment. Staff are so friendly! Didn't want to leave
10
James
25 de ago. de 2025
·
Hospedou-se por 7 noites
The staff’s service and attention are top notch, great dining options, everything looks great, I just wished they kept the pool open until a later time, I feel more people would enjoy it after the sun is burning you during the day.
The staff’s service and attention are top notch, great dining options, everything looks great, I just wished they kept the pool open until a later time, I feel more people would enjoy it after the sun is burning you during the day.
10
Matthew Corey
28 de jul. de 2025
·
Hospedou-se por 5 noites
Wonderful. Staff was great. Food options good. pool's great for kids and adults. Entertainment at pool and night was great! Will come back!
Wonderful. Staff was great. Food options good. pool's great for kids and adults. Entertainment at pool and night was great! Will come back!
10
Shalon Victoriano
26 de nov. de 2025
·
Hospedou-se por 4 noites
Altho this is a family friendly resort, I would recommend still kids should not be allowed at the pool bar. We have been to some all inclusive for family and they do not allow kid at the bar. To clarify myself, they can be at the pool but just not at the bar.
Altho this is a family friendly resort, I would recommend still kids should not be allowed at the pool bar. We have been to some all inclusive for family and they do not allow kid at the bar. To clarify myself, they can be at the pool but just not at the bar.
8
Anand
11 de jul. de 2025
·
Hospedou-se por 3 noites
It’s nice however it’s not worth the price. The food was below average. Chairs in the main dining restaurant Vela are stained and so unclean. One loses one’s appetite looking at them. There are 4 restaurants that all require reservations and are open only for dinner. We tried the steak house which served really bad food. The steaks arrived cold and were chewy. Room service skirt steaks were much better. The buffet is sub par and the only one open for lunch and dinner. The only plus is the outstanding view and the whirlpool area. I wouldn’t recommend this place and would not return.
It’s nice however it’s not worth the price. The food was below average. Chairs in the main dining restaurant Vela are stained and so unclean. One loses one’s appetite looking at them. There are 4 restaurants that all require reservations and are open only for dinner. We tried the steak house which served really bad food. The steaks arrived cold and were chewy. Room service skirt steaks were much better. The buffet is sub par and the only one open for lunch and dinner. The only plus is the outstanding view and the whirlpool area. I wouldn’t recommend this place and would not return.
10
Dong
28 de set. de 2025
·
Hospedou-se por 7 noites
Excellent for family and kids，kids center staffs are extremely friendly and professional. Has full schedule for kids activities. Shout out to Sam，Andy and all other staffs(sorry I couldn't remember all of your names). Luna&Mia
Excellent for family and kids，kids center staffs are extremely friendly and professional. Has full schedule for kids activities. Shout out to Sam，Andy and all other staffs(sorry I couldn't remember all of your names). Luna&Mia
8
Erlene
8 de jul. de 2025
·
Hospedou-se por 4 noites
Great Hilton property. Clean, great drinks and great staff. Beach was barely any sargamon. Because I was with all adults, the hotel should offer more activities for adults in the evening and later hours for the bar. Compared to other all inclusive in Cancun, 10pm is an early cut off time.
Great Hilton property. Clean, great drinks and great staff. Beach was barely any sargamon. Because I was with all adults, the hotel should offer more activities for adults in the evening and later hours for the bar. Compared to other all inclusive in Cancun, 10pm is an early cut off time.
10
Sonia
23 de nov. de 2025
·
Hospedou-se por 5 noites
The hydrotherapy was wonderful and relaxing.
The hydrotherapy was wonderful and relaxing.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Amplamente descrito como muito limpo em todos os quartos e áreas comuns. No entanto, várias avaliações citam mofo ou odores no banheiro, cadeiras manchadas no buffet/lobby, poeira, pragas (incluindo baratas/percevejos) e limpeza negligenciada ou atrasada.
Avaliações dos hóspedes relacionadas
10
Yadira Elizabeth Rodriguez
29 de nov. de 2025
·
Hospedou-se por 4 noites
Everything about this resort stood out!! our stay was great! All of the staff was very courteous always asking us if we needed anything, the food was awesome, we will definitely be back God Willing! Everything was super clean!!
Everything about this resort stood out!! our stay was great! All of the staff was very courteous always asking us if we needed anything, the food was awesome, we will definitely be back God Willing! Everything was super clean!!
2
Bonnie
5 de set. de 2025
·
Hospedou-se por 7 noites
Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave) Me and my husband stayed at this hotel for seven nights and were shocked to find cockroaches in our room every day for five days. For such an expensive hotel, this is completely unacceptable, and the issue was never properly addressed. The 24-hour room service is a joke, we placed an order and waited over three hours for our food. The soundproofing is terrible; it’s noisy late at night and again early in the morning, making it very hard to sleep. We tried the steakhouse, Noriku, Noriku Teppanyaki, and Chala Sky Bar. The food quality wasn’t very good. The Vela Rodizio was the only restaurant that was okay. After trying these, we didn’t want to try any of the others. All the alcoholic drinks were watered down and tasted very bland. Overall, this hotel fails on hygiene, service, food, and comfort. We cannot recommend it. Definitely not worth the price.
Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave) Me and my husband stayed at this hotel for seven nights and were shocked to find cockroaches in our room every day for five days. For such an expensive hotel, this is completely unacceptable, and the issue was never properly addressed. The 24-hour room service is a joke, we placed an order and waited over three hours for our food. The soundproofing is terrible; it’s noisy late at night and again early in the morning, making it very hard to sleep. We tried the steakhouse, Noriku, Noriku Teppanyaki, and Chala Sky Bar. The food quality wasn’t very good. The Vela Rodizio was the only restaurant that was okay. After trying these, we didn’t want to try any of the others. All the alcoholic drinks were watered down and tasted very bland. Overall, this hotel fails on hygiene, service, food, and comfort. We cannot recommend it. Definitely not worth the price.
6
Saba
23 de nov. de 2025
·
Hospedou-se por 4 noites
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
6
Emil
3 de out. de 2025
·
Hospedou-se por 3 noites
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
10
Karen Jean
11 de jun. de 2025
·
Hospedou-se por 4 noites
Everyone was super nice. Our room and the property was very clean.
Everyone was super nice. Our room and the property was very clean.
10
Zeehan
14 de dez. de 2025
·
Hospedou-se por 7 noites
Very good service and very clean.
Very good service and very clean.
8
Marlene
2 de out. de 2025
·
Hospedou-se por 4 noites
Our room came with 2 sinks inside the bathroom only 1 worked, I notified the front desk but nothing was done. The knob on the balcony door was loose and keep falling off. Not enough trash bags and the floor needed to be swept, but other then that it was a nice hotel.
Our room came with 2 sinks inside the bathroom only 1 worked, I notified the front desk but nothing was done. The knob on the balcony door was loose and keep falling off. Not enough trash bags and the floor needed to be swept, but other then that it was a nice hotel.
10
Meredith
11 de jun. de 2025
·
Hospedou-se por 3 noites
Really great stay! Super clean!
Really great stay! Super clean!
6
Jonathan
20 de set. de 2025
·
Hospedou-se por 6 noites
The bed sheets needed to be cleaned, and even the beds themselves, as we experienced bed bug bites. The floor was never properly cleaned walking barefoot felt unpleasant because there was always debris, even after the room was serviced. I had to wear sandals at all times while walking around the room. At the restaurants, the best food options were always considered add-ons (not included)It often felt like the waiters were pushing us to purchase these additional items or to buy wine that wasn’t included as well During our stay, we only encountered two truly great waiters and one excellent bartender during our stay We got an all inclusive spot to try and save money on going out to eat everyday but we ended up going out to eat elsewhere as the food options were better with more quality more portions and better prices other than that most staff was pretty nice at least. Hotel room view wasn’t horrible I don’t think I’d come here again next time if I head over to Cancun as a place to stay.
The bed sheets needed to be cleaned, and even the beds themselves, as we experienced bed bug bites. The floor was never properly cleaned walking barefoot felt unpleasant because there was always debris, even after the room was serviced. I had to wear sandals at all times while walking around the room. At the restaurants, the best food options were always considered add-ons (not included)It often felt like the waiters were pushing us to purchase these additional items or to buy wine that wasn’t included as well During our stay, we only encountered two truly great waiters and one excellent bartender during our stay We got an all inclusive spot to try and save money on going out to eat everyday but we ended up going out to eat elsewhere as the food options were better with more quality more portions and better prices other than that most staff was pretty nice at least. Hotel room view wasn’t horrible I don’t think I’d come here again next time if I head over to Cancun as a place to stay.
10
Sergio
25 de nov. de 2025
·
Hospedou-se por 4 noites
Room was spotless and the staff was very kind with us.
Room was spotless and the staff was very kind with us.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são modernos e confortáveis, muitos com ótima vista para o mar e ar condicionado eficiente; suítes e quartos com piscina privativa estão disponíveis. Alguns hóspedes relataram varandas pequenas ou julietas em algumas categorias, barulho, Wi-Fi instável e problemas de manutenção, como chuveiros com vazamento ou acessórios soltos.
Avaliações dos hóspedes relacionadas
6
Maria Saira
17 de nov. de 2025
·
Hospedou-se por 4 noites
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
6
Dawn
8 de ago. de 2025
·
Hospedou-se por 5 noites
Fabiola checked us in. I felt like I was a burden to her by asking questions about our room and balcony. The room we stayed in with a “balcony” and “ocean view” versus what I thought I paid for was very misleading on the website. I didn’t understand the “ocean view” up charge when every room had an “ocean view” technically, and the “balcony”charge when I could barely stand on it. There were rooms with true ocean views and a real balcony, which is what I thought I paid for per their website when I chose the room. Oh and don’t let me forget her bad attitude when I told her the next day that my email address was wrong, that’s why I hadn’t received the email to book the restaurants. Fabiola says, “well I asked you was it your last name and you confirmed it”, with a matter of fact attitude. I said yes you are correct, it is my last name. But, you first have to spell my last name correctly as it is on my reservation. She was missing a letter. Once she corrected it, she then turned back to me and says, “You can leave now if there’s nothing else”, with a funky attitude. First impressions are everything. My first impression of the property we were staying at for the next week was not very good. The room also smelled like mildew. The smell was the strongest in the bathroom. I had to call down multiple times to get a dental kit and washcloths. It took 3,5 hours to get the dental kit and 2 hours for washcloths. Our massages and their staff were top tier.
Fabiola checked us in. I felt like I was a burden to her by asking questions about our room and balcony. The room we stayed in with a “balcony” and “ocean view” versus what I thought I paid for was very misleading on the website. I didn’t understand the “ocean view” up charge when every room had an “ocean view” technically, and the “balcony”charge when I could barely stand on it. There were rooms with true ocean views and a real balcony, which is what I thought I paid for per their website when I chose the room. Oh and don’t let me forget her bad attitude when I told her the next day that my email address was wrong, that’s why I hadn’t received the email to book the restaurants. Fabiola says, “well I asked you was it your last name and you confirmed it”, with a matter of fact attitude. I said yes you are correct, it is my last name. But, you first have to spell my last name correctly as it is on my reservation. She was missing a letter. Once she corrected it, she then turned back to me and says, “You can leave now if there’s nothing else”, with a funky attitude. First impressions are everything. My first impression of the property we were staying at for the next week was not very good. The room also smelled like mildew. The smell was the strongest in the bathroom. I had to call down multiple times to get a dental kit and washcloths. It took 3,5 hours to get the dental kit and 2 hours for washcloths. Our massages and their staff were top tier.
10
Alessandra
27 de nov. de 2025
·
Hospedou-se por 4 noites
Quarto muito bom , banheiro excelente
Quarto muito bom , banheiro excelente
6
KHALIL
19 de nov. de 2025
·
Hospedou-se por 5 noites
In my room very poor WiFi coming and going I told them no body make anything I spoke with reception they told me to speak with telephone number zero I spoke with them nobody do anything and the shower water come down slowly
In my room very poor WiFi coming and going I told them no body make anything I spoke with reception they told me to speak with telephone number zero I spoke with them nobody do anything and the shower water come down slowly
6
Emil
3 de out. de 2025
·
Hospedou-se por 3 noites
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
10
Riyaz
27 de nov. de 2025
·
Hospedou-se por 4 noites
stayed 4 night with my kids, will definitely coming back its a wonderful resort and breathtaking ocean view. also at the reception the gentleman Ricardo He is an incredible person he helped me with what I wanted, and I got it. This Hilton Mar caribe more then 5 stars hotel
stayed 4 night with my kids, will definitely coming back its a wonderful resort and breathtaking ocean view. also at the reception the gentleman Ricardo He is an incredible person he helped me with what I wanted, and I got it. This Hilton Mar caribe more then 5 stars hotel
10
Viky
4 de out. de 2025
·
Hospedou-se por 4 noites
Beautiful, comfortable and clean room!
Beautiful, comfortable and clean room!
10
Marjuri Liliana Ochoa
28 de out. de 2025
·
Hospedou-se por 3 noites
AC kept the room cool which was excellent , the weather was beautiful and view to the beach was amazing . I loved my stay and will be coming back here!
AC kept the room cool which was excellent , the weather was beautiful and view to the beach was amazing . I loved my stay and will be coming back here!
10
LUCIA JEANNETTE
27 de mai. de 2025
·
Hospedou-se por 3 noites
I ended up with a room on 9th floor. Beautiful, clean, smelled amazing and most of all AC working perfect. The room had a balcony. Sunrise is on the ocean so the balcony came in handy. The sunset is on the lagoon and all I had to do was go outside my door. Sunsets in Cancun are like no other.
I ended up with a room on 9th floor. Beautiful, clean, smelled amazing and most of all AC working perfect. The room had a balcony. Sunrise is on the ocean so the balcony came in handy. The sunset is on the lagoon and all I had to do was go outside my door. Sunsets in Cancun are like no other.
4
CHARLES LUGO
8 de ago. de 2025
·
Hospedou-se por 6 noites
We had something wrong with the shower in the room. Water would leak out and flood the entire bathroom and parts of the room. Literally had to use all the towels to dry the floor every time we used the shower. It was reported to the hotel concierge 3 or 4 times. They even came and took pictures. Stayed for a week and hotel did not fix the problem.
We had something wrong with the shower in the room. Water would leak out and flood the entire bathroom and parts of the room. Literally had to use all the towels to dry the floor every time we used the shower. It was reported to the hotel concierge 3 or 4 times. They even came and took pictures. Stayed for a week and hotel did not fix the problem.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada por ser calorosa, atenciosa e trabalhadora em restaurantes, piscinas e entretenimento. No entanto, o serviço pode ser inconsistente, com relatos de respostas lentas, problemas na recepção, dificuldades para conseguir reservas, disputas com vendas adicionais/cobranças e algumas preocupações graves com roubo e acompanhamento.
Avaliações dos hóspedes relacionadas
6
Maria Saira
17 de nov. de 2025
·
Hospedou-se por 4 noites
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
10
Vu
7 de nov. de 2025
·
Hospedou-se por 7 noites
We love this resort .. from the cleanliness of the room to the friendly & attentive services. The foods were good. We didn’t have any trouble making dinner reservations. This is our 3rd time to this resort. Checking was a bit of a hassle due to room paid & requested was not available until we had to tell them of our reservation request & the room we paid.
We love this resort .. from the cleanliness of the room to the friendly & attentive services. The foods were good. We didn’t have any trouble making dinner reservations. This is our 3rd time to this resort. Checking was a bit of a hassle due to room paid & requested was not available until we had to tell them of our reservation request & the room we paid.
2
Eva
3 de jul. de 2025
·
Hospedou-se por 6 noites
We wanted to love this place, but it was ruined when someone stole $500 cash out of our safe. Came back from an all day excursion and tried to open our safe. It wouldn’t open. Called security to have it opened. After having it opened we found we were missing cash. We immediately reported it. They searched our room including going through all our bags to ensure we didn’t just misplace it. They asked us to count our remaining cash in front of them. We did. They said it would take 48-72 hours to investigate. 3 days later and repeatedly asking for updates they said the cleaning lady found our safe open and security closed it and put a random code in. When we asked why we weren’t notified that this happened after we called to have it opened he said he didn’t know. They said there was nothing they could do because the two people that entered our room said they didn’t steal it. We requested a copy of the security report. They said okay come get it in the am. In the am they told us we would not be getting a copy of the report or anything in writing documenting what they said happened. Said we needed to file a police report to get it an hour before our departure so clearly we couldn’t do that. We were nothing but nice and tipped all the staff even after this, but I have never been so disappointed in a Hilton/managment for the way they handled this. I will never return here and don’t recommend anyone else chances staying here if they want their room to be safe and secure.
We wanted to love this place, but it was ruined when someone stole $500 cash out of our safe. Came back from an all day excursion and tried to open our safe. It wouldn’t open. Called security to have it opened. After having it opened we found we were missing cash. We immediately reported it. They searched our room including going through all our bags to ensure we didn’t just misplace it. They asked us to count our remaining cash in front of them. We did. They said it would take 48-72 hours to investigate. 3 days later and repeatedly asking for updates they said the cleaning lady found our safe open and security closed it and put a random code in. When we asked why we weren’t notified that this happened after we called to have it opened he said he didn’t know. They said there was nothing they could do because the two people that entered our room said they didn’t steal it. We requested a copy of the security report. They said okay come get it in the am. In the am they told us we would not be getting a copy of the report or anything in writing documenting what they said happened. Said we needed to file a police report to get it an hour before our departure so clearly we couldn’t do that. We were nothing but nice and tipped all the staff even after this, but I have never been so disappointed in a Hilton/managment for the way they handled this. I will never return here and don’t recommend anyone else chances staying here if they want their room to be safe and secure.
10
Lan
14 de ago. de 2025
·
Hospedou-se por 4 noites
I'd like to give 4.5☆. Some services was ok and others were great. I upgraded my room to Enclave Ocean front which was amazing views. However, there were lots of dust under sink and heading board in the room. My guess is maybe the room was empty for awhile. Foods were good so far except for Italian restaurant that took too long. Also, most of dining restaurants have a small serving. So, if you have big stomach you should order double:))
I'd like to give 4.5☆. Some services was ok and others were great. I upgraded my room to Enclave Ocean front which was amazing views. However, there were lots of dust under sink and heading board in the room. My guess is maybe the room was empty for awhile. Foods were good so far except for Italian restaurant that took too long. Also, most of dining restaurants have a small serving. So, if you have big stomach you should order double:))
10
Claudia Roxana
21 de out. de 2025
·
Hospedou-se por 7 noites
People at the reception desk no help at all, specially Fernanda, and Roberto I think they gave us the last room at the hotel until Ricardo moved us to a better located room
People at the reception desk no help at all, specially Fernanda, and Roberto I think they gave us the last room at the hotel until Ricardo moved us to a better located room
2
Cesar
11 de nov. de 2025
·
Hospedou-se por 6 noites
IVE BEEN TO CANCUN TOO MANY TIMES AND THIS IS THE FIRST TIME A HOTEL CHARGE ME DOUBLE AND CALLING TOO MANY TIMES AND SENDING EMAILS AND THEY DIDNT DO ANYTHING. FRONT DESK SUCKS , EVERYBODY ELSE SUPER NICE .
IVE BEEN TO CANCUN TOO MANY TIMES AND THIS IS THE FIRST TIME A HOTEL CHARGE ME DOUBLE AND CALLING TOO MANY TIMES AND SENDING EMAILS AND THEY DIDNT DO ANYTHING. FRONT DESK SUCKS , EVERYBODY ELSE SUPER NICE .
10
Ayushi
10 de out. de 2025
·
Hospedou-se por 6 noites
The property is great and staff is amazing. This is our second time visiting this property. Elifelet at the front desk was very helpful. Santos and his crew are so much fun. They keep you entertained for the evenings really well. Servers are great and so hardworking.
The property is great and staff is amazing. This is our second time visiting this property. Elifelet at the front desk was very helpful. Santos and his crew are so much fun. They keep you entertained for the evenings really well. Servers are great and so hardworking.
4
Akbar
6 de jul. de 2025
·
Hospedou-se por 6 noites
Enclave is a joke they make you wait a hour for check in , the manager is very rude ,need to get educated on Guest service, if it wasn’t for the other employees like waiters and cooks this place would be a 0
Enclave is a joke they make you wait a hour for check in , the manager is very rude ,need to get educated on Guest service, if it wasn’t for the other employees like waiters and cooks this place would be a 0
2
Lisa
12 de out. de 2025
·
Hospedou-se por 6 noites
Cleaning staff stole things from our room. We paid for spa services during check in but spa charged the room again and the hotel wouldn’t refund the additional charge. The only dining reservations were usually very late around 8:30 - 9:00 pm so we were not able to try all the restaurants. Three people out of our group got sick off something eaten there.
Cleaning staff stole things from our room. We paid for spa services during check in but spa charged the room again and the hotel wouldn’t refund the additional charge. The only dining reservations were usually very late around 8:30 - 9:00 pm so we were not able to try all the restaurants. Three people out of our group got sick off something eaten there.
10
Tonia
19 de dez. de 2025
·
Hospedou-se por 3 noites
Everything was perfect. The food, the room, the service and the staff..
Everything was perfect. The food, the room, the service and the staff..
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado à beira-mar, com vistas cênicas, embora algas marinhas sejam comuns e as ondas possam ser fortes; chegar à praia requer várias escadarias e a área da piscina não fica de frente para a praia. Área tranquila da zona hoteleira, com atrações e conveniências limitadas a uma curta distância a pé.
Avaliações dos hóspedes relacionadas
8
Seena
17 de jul. de 2025
·
Hospedou-se por 4 noites
We stayed at this hotel for four days with our family, including two toddlers, and had a wonderful experience. The staff were very friendly and welcoming, especially those working at the buffet—they were always attentive and accommodating. The buffet offered a wide variety of cuisines, which we really appreciated. I would give a full 5 stars for cleanliness; the hotel was spotless throughout our stay. The only downside was the beach, which had quite a bit of seaweed. However, aside from that, everything else was great and we thoroughly enjoyed our stay.
We stayed at this hotel for four days with our family, including two toddlers, and had a wonderful experience. The staff were very friendly and welcoming, especially those working at the buffet—they were always attentive and accommodating. The buffet offered a wide variety of cuisines, which we really appreciated. I would give a full 5 stars for cleanliness; the hotel was spotless throughout our stay. The only downside was the beach, which had quite a bit of seaweed. However, aside from that, everything else was great and we thoroughly enjoyed our stay.
10
Seli
18 de ago. de 2025
·
Hospedou-se por 3 noites
I love absolutely everything about this resort. Pictures and reviews do not do this place justice. The place is kept super clean. Nothing to complain about. Cleaners come in everyday to clean even without request. The food is great. Great views from every room on the resort. I personally had the ocean front view but there are absolutely no bad views in the resort. You are either looking at the ocean or looking at the gorgeous view of the pool. All rooms have a balcony/ terrace as well. the location is also 15 mins away from the airport.
I love absolutely everything about this resort. Pictures and reviews do not do this place justice. The place is kept super clean. Nothing to complain about. Cleaners come in everyday to clean even without request. The food is great. Great views from every room on the resort. I personally had the ocean front view but there are absolutely no bad views in the resort. You are either looking at the ocean or looking at the gorgeous view of the pool. All rooms have a balcony/ terrace as well. the location is also 15 mins away from the airport.
6
Amanda Katherine
31 de ago. de 2025
·
Hospedou-se por 4 noites
Beach was sadly horrid due to the seaweed. Would have expected it to be cleaned in front of hotel at least.
Beach was sadly horrid due to the seaweed. Would have expected it to be cleaned in front of hotel at least.
10
Jose
2 de ago. de 2025
·
Hospedou-se por 4 noites
Great service, great staff , not a good beach
Great service, great staff , not a good beach
10
Carlos
14 de ago. de 2025
·
Hospedou-se por 4 noites
La playa tiene mucho sargazo
La playa tiene mucho sargazo
8
Jorge
16 de out. de 2025
·
Hospedou-se por 6 noites
Nice hotel and clean. Be prepared to walk four flights of stairs to get to the beach. You cannot see the beach from the pool. Best views and amenities are only for enclave/hilton rewards members. Reservations fir dining are hard to get so ne prepared to eat repetitive meals. They did nothing to make my stay feel special. I would stay again knowing that its just a clean hotel, knowing that its not a destination resort vacation.
Nice hotel and clean. Be prepared to walk four flights of stairs to get to the beach. You cannot see the beach from the pool. Best views and amenities are only for enclave/hilton rewards members. Reservations fir dining are hard to get so ne prepared to eat repetitive meals. They did nothing to make my stay feel special. I would stay again knowing that its just a clean hotel, knowing that its not a destination resort vacation.
10
kowaka
3 de set. de 2025
·
Hospedou-se por 2 noites
ホテルは満点でも歩いて行けるところが無い
ホテルは満点でも歩いて行けるところが無い
6
Bryant Anthony
26 de mai. de 2025
·
Hospedou-se por 3 noites
**A Beautiful Resort with Room for Improvement** I recently stayed at the **Hilton Cancun Mar Caribe All-Inclusive Resort**, and while the location and amenities were impressive, there are areas that could use some refinement. The resort itself is stunning, with breathtaking ocean views and well-appointed rooms. Upgrading to the **Enclave** experience was meant to add an extra layer of luxury, but I found that some of the promised perks were lacking. For instance, I was surprised that they couldn’t provide something as simple as **coconut water**, which should be a staple at a tropical resort. Service was generally friendly, but at times, responses to requests felt slow or inconsistent. The **food selection** was diverse, but I believe there’s room for improvement in terms of variety and quality. Some dishes were excellent, while others felt uninspired for an all-inclusive experience. One of the biggest concerns was **cleanliness**, particularly regarding the **sargassum** on the beach. While I understand that seaweed is a natural occurrence, regular maintenance would make the beachfront more enjoyable. Overall, the Hilton Cancun Mar Caribe has a lot to offer, but with better attention to service, food quality, and beach maintenance, it could truly be a five-star experience. Would I return? Possibly—but I’d hope to see some improvements first. --- Bryant Harinarain.
**A Beautiful Resort with Room for Improvement** I recently stayed at the **Hilton Cancun Mar Caribe All-Inclusive Resort**, and while the location and amenities were impressive, there are areas that could use some refinement. The resort itself is stunning, with breathtaking ocean views and well-appointed rooms. Upgrading to the **Enclave** experience was meant to add an extra layer of luxury, but I found that some of the promised perks were lacking. For instance, I was surprised that they couldn’t provide something as simple as **coconut water**, which should be a staple at a tropical resort. Service was generally friendly, but at times, responses to requests felt slow or inconsistent. The **food selection** was diverse, but I believe there’s room for improvement in terms of variety and quality. Some dishes were excellent, while others felt uninspired for an all-inclusive experience. One of the biggest concerns was **cleanliness**, particularly regarding the **sargassum** on the beach. While I understand that seaweed is a natural occurrence, regular maintenance would make the beachfront more enjoyable. Overall, the Hilton Cancun Mar Caribe has a lot to offer, but with better attention to service, food quality, and beach maintenance, it could truly be a five-star experience. Would I return? Possibly—but I’d hope to see some improvements first. --- Bryant Harinarain.
6
Angie
17 de set. de 2025
·
Hospedou-se por 7 noites
The staff is very good, the only thing I wasn’t like was the food and the music in the pool, the just put some English music nothing special when you travel to another country you wanna eat tropical music no the same you have at home. The cleaning people taking so long for cleaning your bedroom maybe bc the hotel is so big. The hotel it’s to far from the shopping areas or the marina, the hotel don’t have a disco and the part of the beach it’s not look like good, the beach it’s dirty
The staff is very good, the only thing I wasn’t like was the food and the music in the pool, the just put some English music nothing special when you travel to another country you wanna eat tropical music no the same you have at home. The cleaning people taking so long for cleaning your bedroom maybe bc the hotel is so big. The hotel it’s to far from the shopping areas or the marina, the hotel don’t have a disco and the part of the beach it’s not look like good, the beach it’s dirty
6
Basilio Alcaraz
7 de ago. de 2025
·
Hospedou-se por 5 noites
The food and rooms were excellent top-notch quality and service. However, there were a few letdowns. The outside bar closes surprisingly early at 6 PM, which really limits evening enjoyment. The pools also shut down by 8 PM, which felt too early for a resort setting. Worst of all, the ocean water was unpleasant and unswimmable during our stay, which was a major disappointment.
The food and rooms were excellent top-notch quality and service. However, there were a few letdowns. The outside bar closes surprisingly early at 6 PM, which really limits evening enjoyment. The pools also shut down by 8 PM, which felt too early for a resort setting. Worst of all, the ocean water was unpleasant and unswimmable during our stay, which was a major disappointment.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O feedback sobre a comida é misto: alguns apreciam a variedade e certos locais, enquanto outros acham os itens do buffet repetitivos ou frios e as opções de almoço limitadas. Garantir reservas para o jantar em horários razoáveis pode ser difícil, e as bebidas às vezes são descritas como aguadas.
Avaliações dos hóspedes relacionadas
6
robert anthony
8 de out. de 2025
·
Hospedou-se por 3 noites
The food was ok but most other all inclusive resorts around have much much better eating options.
The food was ok but most other all inclusive resorts around have much much better eating options.
4
Christine
22 de jul. de 2025
·
Hospedou-se por 7 noites
Food was just ok. Dining reservations only available after 9:00 PM, limited to just a handful of restaurants. We had to dine at the Buffett most of the time. Worst all inclusive resort we’ve ever stayed at when it comes to restaurants, food choices and taste.
Food was just ok. Dining reservations only available after 9:00 PM, limited to just a handful of restaurants. We had to dine at the Buffett most of the time. Worst all inclusive resort we’ve ever stayed at when it comes to restaurants, food choices and taste.
10
Alice
22 de jul. de 2025
·
Hospedou-se por 6 noites
Very nice - staff was excellent ! Booking the specialty restaurants was the only drawback to our stay
Very nice - staff was excellent ! Booking the specialty restaurants was the only drawback to our stay
6
Saba
23 de nov. de 2025
·
Hospedou-se por 4 noites
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
10
Ryma
26 de nov. de 2025
·
Hospedou-se por 4 noites
Was a great place. Only thing was the restaurant Vela is a Buffett and everything was cold. It was not my favorite at all. Good thing they had just opened the Italian restaurant there for breakfast and that was Great.
Was a great place. Only thing was the restaurant Vela is a Buffett and everything was cold. It was not my favorite at all. Good thing they had just opened the Italian restaurant there for breakfast and that was Great.
8
Karwan
9 de ago. de 2025
·
Hospedou-se por 5 noites
Restaurant reservations were hard and confusing. Just let people use the app.
Restaurant reservations were hard and confusing. Just let people use the app.
8
SHARAN CHOWDARY
21 de set. de 2025
·
Hospedou-se por 4 noites
No complaints. Would have preferred some dine in options for lunch as well.
No complaints. Would have preferred some dine in options for lunch as well.
8
Hong
21 de jul. de 2025
·
Hospedou-se por 7 noites
The property is nice but not enough restaurant choices, inconvenience to make dinner reservations, there are only three restaurants for this big resort.
The property is nice but not enough restaurant choices, inconvenience to make dinner reservations, there are only three restaurants for this big resort.
10
Blanca
23 de out. de 2025
·
Hospedou-se por 6 noites
The resort had the best staff and entertainment group. The restaurants were great and the buffet had endless food options. Overall it was a great family resort.
The resort had the best staff and entertainment group. The restaurants were great and the buffet had endless food options. Overall it was a great family resort.
10
Noorulamin
4 de nov. de 2025
·
Hospedou-se por 5 noites
Every thing was great but the quality of food was below average.
Every thing was great but the quality of food was below average.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
christian
8 de mar. de 2026
·
Hospedou-se por 3 noites
Quartos são muito confortáveis, porém minha varanda era minúscula. A qualidade da comida podia ser melhor no buffet, e as atrações noturnas poderiam ser melhores. Classifico o hotel como um 4 estrelas, e não um 5 estrelas.
Quartos são muito confortáveis, porém minha varanda era minúscula. A qualidade da comida podia ser melhor no buffet, e as atrações noturnas poderiam ser melhores. Classifico o hotel como um 4 estrelas, e não um 5 estrelas.
10
Marcos
30 de jan. de 2026
·
Hospedou-se por 4 noites
Tudo simplesmente perfeito! Quarto, comidas, equipe super simpática e solicita!
Tudo simplesmente perfeito! Quarto, comidas, equipe super simpática e solicita!
10
Fabio
11 de jan. de 2026
·
Hospedou-se por 10 noites
Quarto muito bom, piscinas boas, funcionários sempre dedicados
Quarto muito bom, piscinas boas, funcionários sempre dedicados
10
LARA
17 de dez. de 2025
·
Hospedou-se por 7 noites
Hotel excelente em todos os aspectos. Muito completo e com muitas opções de gastronomia a lá carte dentre do all inclusive
Hotel excelente em todos os aspectos. Muito completo e com muitas opções de gastronomia a lá carte dentre do all inclusive
10
Alessandra
27 de nov. de 2025
·
Hospedou-se por 4 noites
Quarto muito bom , banheiro excelente
Quarto muito bom , banheiro excelente
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-05: 552.0630849560547USD
- 2026-11-06: 562.0533407348634USD
- 2026-11-07: 561.9834155566407USD
- 2026-11-08: 559.6469005004883USD
- 2026-11-09: 489.57967926513675USD
- 2026-11-10: 493.38893985595706USD
- 2026-11-11: 495.04850655517583USD
- 2026-11-12: 517.4407344262696USD
- 2026-11-13: 559.6469005004883USD
- 2026-11-14: 536.0400438476563USD
- 2026-11-15: 491.74999782958986USD
- 2026-11-16: 486.05727978027346USD
- 2026-11-17: 531.0325308764649USD
- 2026-11-18: 486.05727978027346USD
- 2026-11-19: 486.05727978027346USD
- 2026-11-20: 674.8736244775391USD
- 2026-11-21: 684.119370678711USD
- 2026-11-22: 616.9300107714844USD
- 2026-11-23: 665.8823634423828USD
- 2026-11-24: 674.8196988378907USD
- 2026-11-25: 674.8196988378907USD
- 2026-11-26: 632.613532763672USD
- 2026-11-27: 684.119370678711USD
- 2026-11-28: 626.920232290039USD
- 2026-11-29: 580.9649666308594USD
- 2026-11-30: 608.1937145458985USD
- 2026-12-01: 580.9649666308594USD
- 2026-12-02: 543.9090074853516USD
- 2026-12-03: 588.2613043847657USD
- 2026-12-04: 588.2613043847657USD
- 2026-12-05: 588.2613043847657USD
- 2026-12-06: 580.9649666308594USD
- 2026-12-07: 588.2613043847657USD
- 2026-12-08: 588.2613043847657USD
- 2026-12-09: 588.2613043847657USD
- 2026-12-10: 588.2613043847657USD
- 2026-12-11: 588.2613043847657USD
- 2026-12-12: 588.2613043847657USD
- 2026-12-13: 580.9649666308594USD
- 2026-12-14: 588.2613043847657USD
- 2026-12-15: 588.2613043847657USD
- 2026-12-16: 606.7702695166016USD
- 2026-12-17: 588.2613043847657USD
- 2026-12-18: 588.2613043847657USD
- 2026-12-19: 588.2613043847657USD
- 2026-12-20: 580.9649666308594USD
- 2026-12-21: 617.5910281103517USD
- 2026-12-22: 617.5910281103517USD
- 2026-12-23: 617.5910281103517USD
- 2026-12-24: 638.1346412011719USD
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 1848.731950341797USD
- 2026-12-28: 1930.9904088476565USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 1130.430576176758USD
- 2027-01-02: 1145.5260551708984USD
- 2027-01-03: 662.6586105908203USD
- 2027-01-04: 693.8551755517578USD
- 2027-01-05: 631.9153773095703USD
Esta propriedade não realiza check-in após o horário comercial. A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
Você será obrigado a pagar o seguinte depósito totalmente reembolsável.
A damage deposit of USD 300 will be collected before check-in.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Um documento de identificação oficial com foto e um cartão de crédito podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e detector de fumaça
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Uma criança de até 17 anos de idade tem estadia gratuita quando ocupa o quarto dos pais ou guardiães, usando as camas existentes.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Os hóspedes podem entrar em contato com a propriedade diretamente para organizar a acomodação de animais de estimação usando as informações de contato presentes na confirmação da reserva (sobretaxas detalhadas na seção de Taxas).
Dados da empresa
Número de registro da propriedade 005-007-002593/2025
- Taxa para animais de estimação: USD 80 por animal, por estadia
- Animais de serviço são isentos de taxas
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Aceita animais de estimação
Restaurante
Recepção 24 horas
Elevador
Porteiro
Funcionários multilíngues
Serviços
Porteiro
Elevador
Recepção 24 horas
Funcionários multilíngues
Banca de jornais
Caixa eletrônico
Lojas
Compras - outlet
Armazenamento de bagagem
Check-in/check-out expresso
Estacionamento
Estacionamento gratuito
Internet
Wi-fi grátis
Geral
Restaurante
Aceita animais de estimação
Sauna
Salão de estar
Sauna a vapor
Bar junto à piscina
Sala de fumantes
Atividades
Praia privada
Espaço para exercício físico
Piscina para crianças
Jogos disponíveis