Montigo Resorts, Somerset
156 $US
/nuit
Moyenne pour octobre
Prix pour Montigo Resorts, Somerset
Sélectionnez les dates pour voir les prix et les disponibilités
156 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Montigo Resorts, Somerset, les prix par nuit s'élèvent en moyenne à 133 $US pendant le mois le moins cher (mars) et à 192 $US pendant le mois le plus cher (juillet), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 137 $US |
| février | 137 $US |
| mars | 133 $US |
| avril | 140 $US |
| mai | 172 $US |
| juin | 162 $US |
| juillet | 192 $US |
| août | 174 $US |
| septembre | 189 $US |
| octobre | 156 $US |
| novembre | 152 $US |
| décembre | 148 $US |
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oct. · 156 $US
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Le plus cher : juillet (env. 192 $US)
Le moins cher : mars (env. 133 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergeme...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment un centre de remise en forme, un bain à remous et un sauna. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service d'organisation de mariages et une salle de réception.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, des journaux gratuits dans le hall et une réception ouverte 24 h/24. Les espaces événements de cet hôtel comprennent un centre de conférence et des salles de réunion. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (disponible sur demande) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hôtel, ne manquez pas de faire halte au restaurant qui abrite un bar / salon plein de charme. Ce lieu chaleureux propose aussi un service d'étage 24 h/24. Un petit déjeuner continental est servi en semaine de 07 h 00 à 09 h 30 et le week-end de 08 h 00 à 10 h 30 (en supplément).
Chambres
Avec une décoration personnalisée, les 28 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et un lecteur de DVD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par une télévision connectée. Une salle de bain privée avec une baignoire ou une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un bureau. Le service d'entretien est assuré tous les jours.
Emplacement
Pratique pour explorer Shepton Mallet, Montigo Resorts, Somerset vous fait profiter dans le quartier historique et se trouve à moins de 5 minutes en voiture de Kilver Court et Royal Bath and West Showground. Cet hôtel avec spa se trouve à 23,5 km de Longleat Safari and Adventure Park et à 26,3 km de Center Parcs Longleat Forest.
À proximité
Kilver Court(0.7 miles)
Royal Bath and West Showground(2.5 miles)
Glastonbury Festival Site(5.2 miles)
Wells Cathedral (cathédrale de Wells)(6.2 miles)
Musée d'histoire locale Wells and Mendip Museum(6.2 miles)
Downside Abbey (Basilica of St. Gregory the Great)(6.4 miles)
Collines de Mendip(6.4 miles)
Rue historique Vicar's Close(6.5 miles)
Gorge d'Ebbor(6.6 miles)
Vignoble Avalon Vineyard(6.6 miles)
Wells Bishop's Palace (palais)(6.7 miles)
The Market Place(6.8 miles)
Wells Leisure Centre(7.3 miles)
Church of St. Mary(7.3 miles)
Nunney Castle(7.5 miles)
L'aéroport principal le plus proche est : Aéroport international de Bristol (BRS)(21.4 miles)
Parking
Restaurant
Chambres non-fumeurs
Service en chambre
Salle de banquet
Coffre-fort
Emplacement
Shepton Mallet Nr Glastonbury, Shepton Mallet, Angleterre, Royaume-Uni
Kilver Court (0.7 miles)
Royal Bath and West Showground (2.5 miles)
Glastonbury Festival Site (5.2 miles)
Wells Cathedral (cathédrale de Wells) (6.2 miles)
Musée d'histoire locale Wells and Mendip Museum (6.2 miles)
Downside Abbey (Basilica of St. Gregory the Great) (6.4 miles)
Options de chambre
5
Chambre Double Supérieure
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
4
Somerset Suite
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
4
Modern Suite
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Chambre Classique avec lits jumeaux
1 Lit Double
2 Lits Simples
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Suite Junior
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
7
Chambre Standard
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Chambre Double Deluxe
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Two Bedroom Suite
1 Lit Double
et 2 Lits Simples
Couchages 4
ChauffageWi-Fi (gratuit)Réfrigérateur
6
Chambre Deluxe
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Chambre Double Deluxe
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
4
Chambre Double Classique
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
6
Chambre Deluxe
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
8
Chambre Signature
1 Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Chambre Deluxe, vue jardin
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
6
Country Cottage Private Garden & Outdoor Heated tub
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
5
Garden Lodge with Private Terrace
1 Très Grand Lit Double
Couchages 2
ChauffageWi-Fi (gratuit)Réfrigérateur
Avis des voyageurs sur Montigo Resorts, Somerset
7.8
Bien
Basé sur 365 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les avis concernant Montigo Resorts, Somerset, décrivent un établissement magnifique et plein de caractère, avec un spa relaxant et un personnel nombreux et accueillant. Cependant, les clients notent également des politiques de service incohérentes, des frais imprévus pour l'accès au spa, ainsi que quelques problèmes d'entretien ou de propreté dans certaines chambres.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les avis concernant Montigo Resorts, Somerset, décrivent un établissement magnifique et plein de caractère, avec un spa relaxant et un personnel nombreux et accueillant. Cependant, les clients notent également des politiques de service incohérentes, des frais imprévus pour l'accès au spa, ainsi que quelques problèmes d'entretien ou de propreté dans certaines chambres.
Le petit-déjeuner est souvent salué, tandis que le dîner et le service en chambre suscitent des avis mitigés, certains soulignant des prix élevés. Les chambres varient de confortables et calmes à vieillottes, petites ou froides, et quelques critiques font état d'humidité ou de moisissures. Attendez-vous à un séjour pittoresque et plein de caractère avec un excellent petit-déjeuner, mais assurez-vous de confirmer ce qui est inclus et l'état de la chambre à l'avance.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le spa est souvent décrit comme relaxant et agréable, mais plusieurs clients signalent des frais imprévus ou un accès restreint (par exemple, des frais pour le bain à remous ou en cas de réservation non directe). Quelques problèmes d'installations ont été notés, notamment une douche thermale trop chaude et une odeur de bar.
Avis de voyageur à ce sujet
4
Andy
10 août 2023
·
A séjourné 1 nuit
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
10
Elaine
16 oct. 2023
·
A séjourné 1 nuit
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
6
Stephen
27 févr. 2023
·
A séjourné 2 nuits
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
8
Kieran
22 mars 2024
·
A séjourné 2 nuits
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
2
Jason
6 déc. 2025
·
A séjourné 1 nuit
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
10
Philip
5 nov. 2025
·
A séjourné 2 nuits
All facilities so accessable. Clean and warm.
All facilities so accessable. Clean and warm.
6
Samantha
6 oct. 2025
·
A séjourné 1 nuit
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
10
Oluwatosin
25 nov. 2025
·
A séjourné 2 nuits
Spa facilities and staff were excellent. Comfortable accommodation
Spa facilities and staff were excellent. Comfortable accommodation
10
Piotr
4 janv. 2025
·
A séjourné 1 nuit
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
6
Aimee
19 déc. 2025
·
A séjourné 1 nuit
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont mitigés : certains décrivent l'hôtel comme propre, tandis que d'autres signalent de la moisissure ou de l'humidité, des moquettes tachées, des odeurs étranges, ainsi que de la saleté ou de l'usure dans les salles de bains et les équipements.
Avis de voyageur à ce sujet
2
Rachel
30 sept. 2025
·
A séjourné 2 nuits
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
2
mark
14 nov. 2023
·
A séjourné 1 nuit
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
2
Jason
6 déc. 2025
·
A séjourné 1 nuit
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
10
Philip
5 nov. 2025
·
A séjourné 2 nuits
All facilities so accessable. Clean and warm.
All facilities so accessable. Clean and warm.
10
Roger
14 mars 2025
·
A séjourné 2 nuits
A nice clean hotel with very pleasant staff and good food
A nice clean hotel with very pleasant staff and good food
4
Richard
29 déc. 2023
·
A séjourné 1 nuit
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
4
Aleksandra
1 janv. 2024
·
A séjourné 1 nuit
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
2
Toni
10 mai 2024
·
A séjourné 1 nuit
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les expériences varient des chambres agréables, confortables et calmes aux espaces qui semblent petits, datés ou mal chauffés, avec des accessoires cassés et des dispositions de douche peu pratiques ; certains clients ont bénéficié d'un surclassement ou ont fait l'éloge des lits.
Avis de voyageur à ce sujet
6
Jon
14 oct. 2023
·
A séjourné 1 nuit
The room had no heating in there And the room was very dated
The room had no heating in there And the room was very dated
4
Andy
10 août 2023
·
A séjourné 1 nuit
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
10
Elaine
16 oct. 2023
·
A séjourné 1 nuit
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
10
sharon
3 juin 2025
·
A séjourné 3 nuits
Super stay lovely room and so quiet
Super stay lovely room and so quiet
8
Wendy
24 mars 2023
·
A séjourné 2 nuits
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
8
Tina
12 avr. 2023
·
A séjourné 1 nuit
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
10
Stewart
26 avr. 2025
·
A séjourné 1 nuit
Fantatastic bed and bathroom...
Fantatastic bed and bathroom...
6
Aimee
19 déc. 2025
·
A séjourné 1 nuit
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
2
Adam
21 mars 2024
·
A séjourné 1 nuit
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
8
Christopher
17 nov. 2023
·
A séjourné 1 nuit
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients louent le personnel serviable et accueillant, ainsi que des employés particulièrement attentionnés, mais d'autres décrivent un service incohérent et des politiques rigides (règles d'accès au spa, créneaux horaires de restauration imposés), un manque de courtoisie occasionnel, ainsi que des difficultés avec les remboursements ou la facturation.
Avis de voyageur à ce sujet
10
Eloise
2 juin 2025
·
A séjourné 1 nuit
For a last minute replacement very nice, staff very frendly and easy to talk to.
For a last minute replacement very nice, staff very frendly and easy to talk to.
8
Sharon
1 août 2025
·
A séjourné 1 nuit
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
4
Andy
10 août 2023
·
A séjourné 1 nuit
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
4
ashley
18 août 2023
·
A séjourné 1 nuit
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
8
Kieran
22 mars 2024
·
A séjourné 2 nuits
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
10
David
30 nov. 2023
·
A séjourné 2 nuits
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
4
Caitlin
3 juin 2024
·
A séjourné 1 nuit
There is an extra charge for everything, service was poor and didn’t feel like a guest.
There is an extra charge for everything, service was poor and didn’t feel like a guest.
10
Charles
22 déc. 2025
·
A séjourné 3 nuits
Staff very helpful
Staff very helpful
10
Lenroy
28 avr. 2025
·
A séjourné 1 nuit
Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
6
Aimee
19 déc. 2025
·
A séjourné 1 nuit
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Plusieurs critiques mentionnent un cadre magnifique et paisible, bien que le stationnement et l'accès puissent être difficiles.
Avis de voyageur à ce sujet
10
sharon
3 juin 2025
·
A séjourné 3 nuits
Super stay lovely room and so quiet
Super stay lovely room and so quiet
4
ashley
18 août 2023
·
A séjourné 1 nuit
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
2
Jason
6 déc. 2025
·
A séjourné 1 nuit
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
8
Tina
12 avr. 2023
·
A séjourné 1 nuit
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
6
Aimee
19 déc. 2025
·
A séjourné 1 nuit
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est largement salué pour sa qualité et son choix, mais le dîner et le service en chambre sont mitigés, avec des signalements de vin tiède, des menus limités, des frais supplémentaires (par exemple, pour le café) et des prix plus élevés.
Avis de voyageur à ce sujet
4
Andy
10 août 2023
·
A séjourné 1 nuit
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
2
Rachel
30 sept. 2025
·
A séjourné 2 nuits
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
4
ashley
18 août 2023
·
A séjourné 1 nuit
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
6
Stephen
27 févr. 2023
·
A séjourné 2 nuits
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
8
Kieran
22 mars 2024
·
A séjourné 2 nuits
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
10
Roger
14 mars 2025
·
A séjourné 2 nuits
A nice clean hotel with very pleasant staff and good food
A nice clean hotel with very pleasant staff and good food
10
David
9 mars 2024
·
A séjourné 1 nuit
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
10
christopher
3 nov. 2023
·
A séjourné 2 nuits
Great visit , restaurant menu needs frequent change.
Great visit , restaurant menu needs frequent change.
6
Aimee
19 déc. 2025
·
A séjourné 1 nuit
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
8
Christopher
17 nov. 2023
·
A séjourné 1 nuit
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Martyn
il y a 4 semaines
·
A séjourné 2 nuits
Very good hotel Clean
Very good hotel Clean
8
Andrea
31 juil. 2026
·
A séjourné 1 nuit
The hotel is lovely, very attractive main entrance and lobby. Staff were all very helpful and friendly and overall it was very clean in the room and public areas. The spa facilities were really good, we loves the courtyard with the large hot tub. Only small grumbles about the room were the lack of curtains and no decaf coffee, the bed was super comfy and the bathroom was modern and clean. The bistro food and hot drinks are very overpriced for what they are, a salad with a very small amount of topping were £15 and a small cup of coffee was £5. Overall we had a fantastic stay and would go back.
The hotel is lovely, very attractive main entrance and lobby. Staff were all very helpful and friendly and overall it was very clean in the room and public areas. The spa facilities were really good, we loves the courtyard with the large hot tub. Only small grumbles about the room were the lack of curtains and no decaf coffee, the bed was super comfy and the bathroom was modern and clean. The bistro food and hot drinks are very overpriced for what they are, a salad with a very small amount of topping were £15 and a small cup of coffee was £5. Overall we had a fantastic stay and would go back.
6
Peter
23 juin 2026
·
A séjourné 1 nuit
Property was looking tires and needs investment
Property was looking tires and needs investment
10
Anna
16 mai 2026
·
A séjourné 2 nuits
Beautiful hotel. Lovely rooms. Food is delicious . Best of all was the lady hotel manager who sorted an early breakfast for us and upgraded our room.
Beautiful hotel. Lovely rooms. Food is delicious . Best of all was the lady hotel manager who sorted an early breakfast for us and upgraded our room.
8
Anna
8 mai 2026
·
A séjourné 2 nuits
It’s a really beautiful place in a beautiful location. The rooms were old worlde and the food was delicious but we need an early breakfast ( it was included in our option) and not offering breakfast before 8 am at weekends is no good as we’re early risers so we were disappointed
It’s a really beautiful place in a beautiful location. The rooms were old worlde and the food was delicious but we need an early breakfast ( it was included in our option) and not offering breakfast before 8 am at weekends is no good as we’re early risers so we were disappointed
Politiques de l’établissement
Instructions d’arrivée
Tout ce que vous devez savoir pour une arrivée en douceur.
Arrivée
Départ
De 15:00 à 22:00
Avant 11:00
Bon à savoir
Politiques et informations supplémentaires sur cet établissement.
Suppléments facultatifs
Services supplémentaires payants que vous pouvez demander.
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-20: 161.36628105926513USD
- 2026-10-21: 186.79217369418336USD
- 2026-10-22: 187.06455610549926USD
- 2026-10-23: 194.8609930471802USD
- 2026-10-24: 210.71802751080324USD
- 2026-10-25: 186.9446030161743USD
- 2026-10-26: NO DATA
- 2026-10-27: 195.08705914355468USD
- 2026-10-28: 195.46070710736086USD
- 2026-10-29: 202.61186734176636USD
- 2026-10-30: 221.46599902822877USD
- 2026-10-31: 227.51687272174073USD
- 2026-11-01: 179.5753415842285USD
- 2026-11-02: 192.75195635113525USD
- 2026-11-03: 194.9373704319153USD
- 2026-11-04: 195.46070710736086USD
- 2026-11-05: 203.03366440368654USD
- 2026-11-06: 211.14076665753174USD
- 2026-11-07: 226.7364325376892USD
- 2026-11-08: 204.30482800000001USD
- 2026-11-09: 194.9373704319153USD
- 2026-11-10: 194.9373704319153USD
- 2026-11-11: 194.75104318563842USD
- 2026-11-12: 203.03366440368654USD
- 2026-11-13: 219.24785178256226USD
- 2026-11-14: 218.9100030414734USD
- 2026-11-15: 194.9373704319153USD
- 2026-11-16: 196.8660920956421USD
- 2026-11-17: 193.66153066918946USD
- 2026-11-18: 203.586993633667USD
- 2026-11-19: 213.27494845355227USD
- 2026-11-20: 213.27494845355227USD
- 2026-11-21: 221.46599902822877USD
- 2026-11-22: 198.97471770013428USD
- 2026-11-23: 205.0571597991333USD
- 2026-11-24: 213.27494845355227USD
- 2026-11-25: 219.24785178256226USD
- 2026-11-26: 219.07992088327026USD
- 2026-11-27: 211.6805127374573USD
- 2026-11-28: 218.2103252187195USD
- 2026-11-29: 196.8660920956421USD
- 2026-11-30: 203.29991469934083USD
- 2026-12-01: 213.27494845355227USD
- 2026-12-02: 219.24785178256226USD
- 2026-12-03: 217.36380206756593USD
- 2026-12-04: 221.46599902822877USD
- 2026-12-05: 243.74186838269043USD
- 2026-12-06: 213.27494845355227USD
- 2026-12-07: 221.46599902822877USD
- 2026-12-08: 246.07928356509402USD
- 2026-12-09: 254.28371174404907USD
- 2026-12-10: 221.46599902822877USD
- 2026-12-11: 211.14076665753174USD
- 2026-12-12: 229.67042720718385USD
- 2026-12-13: 194.9373704319153USD
- 2026-12-14: 196.8660920956421USD
- 2026-12-15: 205.0571597991333USD
- 2026-12-16: 200.96830618511964USD
- 2026-12-17: 205.0571597991333USD
- 2026-12-18: 219.24785178256226USD
- 2026-12-19: 227.51687272174073USD
- 2026-12-20: 195.37996187487795USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité, une trousse de secours et des barrières de fenêtre
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner continental coûte environ 16 GBP par personne
- Animaux de compagnie : 50 GBP par hébergement et par séjour
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Lit d'appoint : 30.0 GBP par jour
- Frais de spa : 20 GBP
- Les frais d'utilisation de 20.00 GBP par personne et par nuit incluent également l'utilisation des éléments suivants : sauna ; bain à remous ; salles de fitness
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Chambres non-fumeurs
Service en chambre
Salle de banquet
Coffre-fort
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Aire de pique nique/Tables
Petit-déjeuner en chambre
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Wheelchair Accessible (Limited)
Connexion Internet
Wi-fi gratuit
Parking
Parking
Parking gratuit
Station de recharge pour véhicule électrique
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Services
Salle de banquet
Coffre-fort
Consigne à bagage
Zone fumeurs
24-Hour Front Desk
Lockers Available
Activités
Jardin
Mobilier d'extérieur
Terrasse
Fitness Center (nearby)