Wilkes-Barre Inn & Suites

Never will stay here again this was the worse place ever

Room smelt like cigarettes We felt very unsafe Police activity 2x during the one night stay The staff was really nice to me

Very hard ti find especially at night. Breakfast I'll rate a 2 out of 10. Vooffe bad. No decaf or hotvtea. No juice. Remote didn't work well.

Check-in staff gave me no information. I had to ask everything. He was smacking gum the whole time which was very annoying. When I got to my room there was no ice bucket so I had to walk back to the office to ask for one. The guy didn’t even try to find me a bucket. He just said they were low on ice buckets and handed me a little bag to put ice in. The breakfast was nonexistent. I got there for breakfast at 7:30am and everything was gone. There was dry cereal but there was no milk. No coffee, no juice. There was one slice of bread and there were three apples that were all rotten! The serving area was very dirty with crumbs, etc…If breakfast hours are 6-8am then there should be a staff member who refills coffee and other foods that run out during that time, as well as keep the area tidy and wiped off. The hotel grounds were unkept with high weeds all over the courtyard. This seemed to be a run-down, poorly run hotel.

Clean room was poor, breakfast there wasn’t Staff no connection with the customer