Name: Wilkes Barre Inn & Suites conference center
Address: 880 Kidder Street, Wilkes-Barre, Pennsylvania, United States of America, Wilkes-Barre, Pennsylvania, US
Price range: $53–$74 per night
Rating: 7.02

What guests think

Across the reviews for Wilkes-Barre Inn & Suites, many guests report serious cleanliness and maintenance problems, smoke smells in nonsmoking rooms, noise, and safety concerns around the property, while others mention low prices, a convenient location, and occasionally friendly staff.

Many describe dirty linens, bugs, and odors, with frequent complaints about stained towels, mold, and bathrooms needing deep cleaning. Rooms are often described as dated with broken fixtures, unreliable heating/AC, missing amenities, and persistent smoke odor; some note thin walls and late-night noise. Service feedback is mixed, ranging from helpful front desk interactions to rude or unresponsive staff and refund disputes. Expect a budget stay with significant trade-offs and variable conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feel rundown; multiple guests encountered out-of-order or renovating areas (e.g., ice and vending machines, sections closed), and breakfast availability varied. A few noted the convenience of an adjacent TGI Friday's.

Related guest reviews

8

Susan

Mar 25, 2025

·

Stayed 1 night

was quiet. had full breakfast. great location for shopping. some rooms just need updating and outdoor stairs to parking lot need railings.

2

Martha

Nov 13, 2024

·

Stayed 1 night

Dirty room, smelled like cigarette smoke, only one bedside lamp worked, lampshades were cracked and peeling, fridge needed defrosting, desk chair was missing, bottom parts of hangers were missing, grab bar in shower was missing, rubber mat in tub had huge hole, outside facility had garbage on sidewalk and grounds, overflowing trash cans, dingy and damaged cement, also, ice machine broken, and coffee maker in breakfast room broken.

8

David

Jun 27, 2023

·

Stayed 1 night

The flush was not firmly attached to floor. The safety lock on door was broken. The breakfast was not good. Cold coffee very small selection. The room was clean the parking was easy the staff was helpful and served our purpose to get rest.

4

Erika

May 12, 2025

·

Stayed 2 nights

Rooms need up keep and cleaned better. Also toilet stopped flushing and they didn't care. I like firm beds but this was hard as sleeping on the floor. Doing renovations and still let guest stay in areas where they are doing renovations some one could get hurt

6

Thomas

May 23, 2025

·

Stayed 1 night

Very basic hotel. No workout room, poor breakfast selection, overall apprearance is shabby. Plus in that it is adjacent to a TGI Friday's. Biggest plus is its low price (at least for my stay).

6

Jillian

Dec 2, 2022

·

Stayed 1 night

Convient location. Free breakfast was advertised, but they had a sign posted that no breakfast will be served. Bathroom light did not work.

2

ROY ALLAN

Jul 16, 2025

·

Stayed 1 night

We reserved at Expedia but the rooms we reserve for were not yet readyconsidering we arrived late. They offered us another room but it was filthy and so they offered another one. When we opened the sofa bed there were roaches and smelled awful. They are cheap but you get what you pay for. The lady at the breakfast area was so pleasant though.

2

Thiago

Sep 30, 2024

·

Stayed 2 nights

We stayed for two nights. First night, room next door kept blasting music so we had to sleep with our tv blasting to drown out the music. *Breakfast was slim and noticed people just taking hot food with their hands. Second night, we understood why there was noise and signs during breakfast, "no food outside breakfast area"..... Hotel is being used as HOUSING, instead of just as a hotel. *Pool area was closed, now we understand why. Stay elsewhere, this hotel is not worth a dime out of your pocket.

4

timothy

May 22, 2025

·

Stayed 1 night

The gentleman at the front desk, Patel (if that is indeed your name your name) was exceedingly rude. He was more worried about the text messages. He was getting on his phone than he was about people checking in. I don’t know if somebody wants to give me money, They have my undivided attention. My room didn’t have a safety lock, there were no towels the section I was in was under construction

10

Patricia

Aug 12, 2024

·

Stayed 1 night

Fridays restaurant attached to hotel, enjoyed meals n breakfast which provided with room

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite dirty rooms and bathrooms, stained or used linens, persistent smoke odors, mold, and sightings of bugs. A few guests mentioned clean rooms, but the pattern is largely negative.

Related guest reviews

2

Martha

Nov 13, 2024

·

Stayed 1 night

Dirty room, smelled like cigarette smoke, only one bedside lamp worked, lampshades were cracked and peeling, fridge needed defrosting, desk chair was missing, bottom parts of hangers were missing, grab bar in shower was missing, rubber mat in tub had huge hole, outside facility had garbage on sidewalk and grounds, overflowing trash cans, dingy and damaged cement, also, ice machine broken, and coffee maker in breakfast room broken.

2

Alana

Sep 29, 2025

·

Stayed 1 night

It was terrible. Feces on the toilet roll dispenser. And this was in the 2nd room they gave me because the 1st was even worse. And neither the hotel nor Hotels.com would reimburse me. I did not stay at the hotel, but immediately checked out & left.

2

Justyna

Jun 30, 2025

·

Stayed 1 night

There were cockroaches crawling on the wall. I had two rooms. One smelled like an ashtray even though it was non smoking. We came for breakfast with our four kids at 8:30, and there was NOTHING there. I lad to fight with the employee to get coffee, toast, milk, cream. He said they ran out of eggs and fruit. Worst place in my life.

2

Les

Jul 13, 2025

·

Stayed 2 nights

Room was disgusting. Dirty. Stained sheets and towels. Pubic hair all over the bathroom. Slept on top of the sheets for 3 hours and left.

2

Amanda

Nov 3, 2025

·

Stayed 1 night

We were given room 277 to stay in. When we walked in and turned on a light, bugs were crawling on the wall! The bathroom light wouldn’t turn on, and the ceiling was falling apart. If that wasn’t bad enough- there was blood on the sheets and an unknown brownish substance on the pillow. We did not end up staying and immediately left to go to another hotel. This hotel was cheap, we get that, but even a cheap room should be clean enough to not have bugs and bodily fluids on the beds! My child also broke out in hives after touching something in the room. Completely unacceptable. The hotel is refusing to give me a refund and Hotels.com is not helping either. Will not be using Hotels.com to book rooms ever again, and have already told the Health Department and BBB about the conditions at this location.

2

Stéphane

Nov 14, 2025

·

Stayed 1 night

The room was dirty, the sheets were not clean and it had a lot of cigarette holes, the toilet was leaking. We just decided to change hotel. I have contacted Hotel.com to get a refund since it was no other room available and the manager was not very helpful. He brought me other sheets and told me to contact hotel.com to get refund… very disappointed. I hope to get a refund for this 110$ wasted.

2

Victor

Aug 10, 2025

·

Stayed 1 night

The room had a not pleasant smell The electrical opening that was to control the rooms lights was missing the switch and the electrical wiring was capped but exposed One of the beds had grass on the sheets One of the two lamps was broken I saw the WiFi connection but the web settings were incorrect and I could not connect till the morning before I left

2

Stephanie

Feb 3, 2024

·

Stayed 1 night

The room was atrocious. Was not clean at all. The blankets had cigarette burns in them even though we got a NON SMOKING room. Also what looked like blood on the comforter on the bed. Thank god we brought our own blankets. The floors were filthy and disgusting hair in the bathtub toilet looked like someone was there before us and ashed their cigarette in the toilet. The ac unit was taken apart and smelled of mildew. I would not recommend anyone I know to stay at this hotel the pictures online are so very deceiving.

2

Esthersy

Mar 23, 2025

·

Stayed 1 night

Dirty and really bad cigarettes smell in the rooms

2

Dwayne

Mar 15, 2025

·

Stayed 1 night

Horrible customer service room was dirty and had roaches .

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally worn with maintenance issues such as broken fixtures, nonworking lights or locks, heating/AC problems, and missing items; smoke smell in nonsmoking rooms is common. Noise from neighboring rooms or outside is also reported.

Related guest reviews

2

Svetlana

Aug 27, 2024

·

Stayed 1 night

Dirty, noisy rooms.

6

Marion

Apr 9, 2025

·

Stayed 1 night

The non-smoking room smelt of smoke. Then we noticed a plastic bag had been wrapped around the smoke alarm. The bathroom floor tiles were chipped in places.

2

Henry L

Sep 22, 2024

·

Stayed 1 night

Room was dirty, broken blanket, dirty sheet, bathroom was dirty. Smell a lot as cigarette. Too much noise.

4

Sandra

Oct 1, 2025

·

Stayed 1 night

Not quiet. Walls thins, heard people all night long, tv, talking/ fighting, dropping things. Room floors dirty, our feet were black.Needed new linen on the pull out couch… dirt, crumbs, sand. High level of suspicion that they are housing homeless people/families, but feel that needs to be disclosed

2

Michael

Jun 12, 2023

·

Stayed 2 nights

We stayed here for a total of five minutes before finding a better place to stay. The room was dirty, the lock was broken, and the curtains did not fully cover the window. The smoke detector was chirping, probably needed new batteries. It had been advertised as having a sofa bed. While the sofa was in the room, it was positioned in a way that prevented it from being opened up. Regardless, even if unfolding it was possible, there were no linens provided to make the bed. I would not recommend staying here.

2

Victor

Aug 10, 2025

·

Stayed 1 night

The room had a not pleasant smell The electrical opening that was to control the rooms lights was missing the switch and the electrical wiring was capped but exposed One of the beds had grass on the sheets One of the two lamps was broken I saw the WiFi connection but the web settings were incorrect and I could not connect till the morning before I left

8

Jason

Aug 30, 2024

·

Stayed 2 nights

The bedside lamp was broken, there were crickets appearing in the bathroom, the light fixture in the bathroom was cracked open, the smell of the room was off a musty smell, the face of the A.C. Unit was falling off, and there were a lack of outlets.

4

Nancy

Jul 5, 2023

·

Stayed 3 nights

Flood in room, no other room available on 1st floor no elevator. Housekeeping never came stayed 3 nights. Couldn't call front desk

6

Angel

Aug 1, 2025

·

Stayed 1 night

It was ok for the price but just not clean no tv remote appliances are old

6

Stacey

Jan 8, 2025

·

Stayed 2 nights

Microwave door would not stay closed. Refrigerator freezer door was missing. Cigarette burns were on the bedspread.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff feedback is mixed: several guests found front-desk and breakfast staff friendly and accommodating, while others reported rude interactions, slow responses, and difficulties with room changes or refunds.

Related guest reviews

8

David

Jun 27, 2023

·

Stayed 1 night

The flush was not firmly attached to floor. The safety lock on door was broken. The breakfast was not good. Cold coffee very small selection. The room was clean the parking was easy the staff was helpful and served our purpose to get rest.

10

Jimmy

Jul 5, 2025

·

Stayed 1 night

No issues. Nice rooms great breakfast and Tara the night time supervisor I'm guessing was a huge helped directing me where to go for good food and entertainment

4

Patrick

Jun 24, 2025

·

Stayed 1 night

The night attendant tried to make things better ( no towels, no soap, tv didn’t work) and made up for what a manager should oversee

2

Rachel

Jul 19, 2025

·

Stayed 1 night

Save your money and find somewhere else to stay. This hotel is sketchy from the moment you arrive all staff outside smoking and don’t care about you at all. We arrived to our non smoking room to find it smelling awful like cigarette smoke and have cigarette burns on the comforter. We are now fighting for a refund and had to find a new hotel at 1am in the morning. Very unfun

10

Cynthia

Aug 7, 2025

·

Stayed 1 night

This was a quick overnight business trip. The location to the airport and shuttle service was fantastic! Lobby staff above and beyond with service. Very comfortable bed and accommodations. Quiet room, very clean. Shuttle was prompt and courteous. Definitely recommend

2

Josue

Aug 17, 2025

·

I had a very disappointing experience at this hotel on August 16, 2025. The person at the front desk during the daytime check-in shift was extremely rude, unfriendly, and disrespectful — it really felt like he was taking out a bad day on the guests. I don’t know his name, and I’m not sure if he is the same person who also works the night shift, but the one attending today during the day was terrible. I had even called before arriving and he answered the phone with a very bad attitude, then hung up on me while I was still talking. We specifically requested a non-smoking room, but when we entered the room it smelled strongly of cigarettes, so clearly it was not being respected as non-smoking. On top of that, the room and facilities were not clean — we found hair from previous guests and the place overall felt poorly maintained. I understand this hotel is on the cheaper side, but regardless of price, guests deserve basic cleanliness and respectful treatment. Sadly, this was not the case here, and I cannot recommend staying at this property.

2

timothy

May 22, 2025

·

Stayed 1 night

The man at the front desk, Patel, was extremely rude,at one point calling me a liar when he couldn't find the reservation. He seemed more interested in his cellphone than in the customers.

2

Samantha

Nov 1, 2024

·

Stayed 1 night

It was shocking to see how dirty our room was, it was so filthy we wouldn’t sit on the beds or use the restroom so I just checked out. Awful experience and to top it off I didn’t get a refund or anything

8

J

Jun 22, 2025

·

Stayed 1 night

Staff are friendly, helpful, & understanding — especially Ruthl

4

timothy

May 22, 2025

·

Stayed 1 night

The gentleman at the front desk, Patel (if that is indeed your name your name) was exceedingly rude. He was more worried about the text messages. He was getting on his phone than he was about people checking in. I don’t know if somebody wants to give me money, They have my undivided attention. My room didn’t have a safety lock, there were no towels the section I was in was under construction

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for nearby shopping, dining, and the arena. However, multiple reviews mention feeling unsafe due to loitering and late-night disturbances.

Related guest reviews

8

Susan

Mar 25, 2025

·

Stayed 1 night

was quiet. had full breakfast. great location for shopping. some rooms just need updating and outdoor stairs to parking lot need railings.

2

Kimberly

Aug 1, 2023

·

Stayed 1 night

Picture on website is very misleading. The place is run down. People living there full time, cars with flat tires in parking lot, smelled of weed. Was worried our bike was not going to be there in the morning. Should have known when expedia wouldn't allow payment at hotel.

10

Karene

May 21, 2025

·

Stayed 1 night

Great room for the price. Free breakfast. Close to the Mohegan Sun Arena. The staff was fast and very attentive.

2

James

Aug 2, 2025

·

Stayed 1 night

I did not stay longer than 10 minutes. Filthy conditions. Sticky floor. I wouldn't let a dog sleep there. Obvious drug use and people loitering in the parking lot. I cannot feel safe there. Then when I went into the room, that did it. Awful. Just awful. You should never suggest anyone to stay there ever again. It was a waste of money and time.

4

Alexandra

Aug 21, 2023

·

Stayed 1 night

Building is not clearly marked (no visible building number or name, aside for name in small letters on the door as you entered the building) extremely hard to locate at night. It’s advertised as no smoking & the room reeked of cigarette smoke.

2

Jennifer

Sep 14, 2024

·

Stayed 1 night

It’s not the employees nor the older hotel, it’s the scumbag people who are choosing to live in the hotel, hang out outside, drugs, fights, ladies of the night. NOT a safe place to stay. Outdoor entrances to rooms. Otherwise the people working there are nice and trying but the gross disrespectful clientele have taken over

10

Diana

Sep 6, 2024

·

Stayed 1 night

I love the staff here I love how it's quiet I love how it's convenient to the mall and other shopping places and also has a lot of restaurants around in the area

6

Thomas

May 23, 2025

·

Stayed 1 night

Very basic hotel. No workout room, poor breakfast selection, overall apprearance is shabby. Plus in that it is adjacent to a TGI Friday's. Biggest plus is its low price (at least for my stay).

2

MARC

Jul 14, 2025

·

Stayed 1 night

Of all the nights I have traveled, I never felt I had to leave a place due to cleanliness or safety concerns, and this place had both. I left the room because I did not feel safe and the room smelled of urine. I went down the road and stayed at another hotel for the same price that was quiet and clean.

6

Brendy J

Apr 11, 2023

·

Stayed 1 night

It was ok as far as convenience. Was attending a concert there and the hotel was only 5 min away from the venue where the concert was being held. There was restaurants and gas stations close by as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast quality and availability are inconsistent—some guests found it decent with eggs or waffles, while many reported limited hours, items running out, stale food, or no breakfast at all. An attached TGI Friday's offered a dining option for some.

Related guest reviews

6

Justin

Jul 13, 2025

·

Stayed 1 night

Bed linen is not as pictured. We got a room that had no towels in it. Managed to get some finally after the 2nd request. The bathroom looks old and is kinda dirty. Writing on the walls. The breakfast staff is very nice and friendly and accommodating! Other than the bathroom and bed linens the room is decent! Just don’t go based off pictures cuz that’s not what you’re getting.

2

marilyn

Jun 29, 2025

·

Stayed 1 night

The non-smoking room smelled like smoke, coffee nook was filthy, couldn't even make coffee. The bedding seemed clean except for one stained pillow case .dirty floor. Breakfast had stale cereal and a waffle machine that worked off and on. The poor receptionist was at front desk and caring for breakfast, cooking eggs etc.very poor for the Marriot name

4

Steven

Jul 16, 2025

·

Stayed 3 nights

The entire hotel needs to be updated. The stairs and balconies were very rusty with age. Our room had not been swept and had quite a bit of dirt on the floor. It was supposed to be a non-smoking room, but reeked of cigarettes. There were only 2 small bath towels and a hand towel. They were from last century, I believe, they were so worn out. I had to ask for some wash cloths and they were just as worn. Breakfast was just fair. Eggs, sausage and waffles, but only on the last day (we stayed 3 nights) was there any fruit and the one time I had cereal, it was stale. We would not stay there again.

2

Justyna

Jun 30, 2025

·

Stayed 1 night

There were cockroaches crawling on the wall. I had two rooms. One smelled like an ashtray even though it was non smoking. We came for breakfast with our four kids at 8:30, and there was NOTHING there. I lad to fight with the employee to get coffee, toast, milk, cream. He said they ran out of eggs and fruit. Worst place in my life.

10

Anthony

May 19, 2025

·

Stayed 2 nights

Daily breakfast and professional staff. Thanks for the hospitality

2

Melissa

Aug 22, 2025

·

Stayed 1 night

Absolutely disgusting. Smelled horrible. Breakfast is only for two hours (6-8) and wasn’t good. And to top it all off cops, ems, and fire trucks were at the hotel at 130 am.

2

laurent

Feb 24, 2024

·

Stayed 1 night

Bed, water and heat; that’s it forget the rest, breakfast empty no toast, no fruit no thing , ugly coffee and cheap cereal. Never see that before, do not recommend at all

6

Thomas

May 23, 2025

·

Stayed 1 night

Very basic hotel. No workout room, poor breakfast selection, overall apprearance is shabby. Plus in that it is adjacent to a TGI Friday's. Biggest plus is its low price (at least for my stay).

6

Leslie

May 3, 2025

·

Stayed 1 night

It was fine. Breakfast was good. Burn holes in the comforter and sheets is my only complaint but i slept in them. lol

10

Patricia

Aug 12, 2024

·

Stayed 1 night

Fridays restaurant attached to hotel, enjoyed meals n breakfast which provided with room

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$52
February	$56
March	$59
April	$60
May	$59
June	$65
July	$64
August	$59
September	$56
October	$55
November	$55
December	$52

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $74	18 $67	19 $66
20 $57	21 $57	22 $57	23 $57	24 $57	25 $64	26 $65
27 $57	28 $57	29 $58	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $53	5 $54	6 $54	7 $53	8 $54	9 $61	10 $61
11 $54	12 $54	13 $54	14 $53	15 $53	16 $62	17 $63
18 $56	19 $55	20 $55	21 $56	22 $55	23 $63	24 $63
25 $55	26 $55	27 $55	28 $55	29 $55	30 $63	31 $64

Wilkes Barre Inn & Suites conference center

Prices for Wilkes Barre Inn & Suites conference center

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Smoking

Standard Room, 1 King Bed

Guest reviews of Wilkes Barre Inn & Suites conference center

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Wilkes Barre Inn & Suites conference center

Considering this hotel for your Wilkes-Barre trip?

Prices for upcoming dates