Charlie Itaim Bueno Brandão

The outdoor lock was lacking a keypad and the facial recognition wasn’t working… their customer service is the worse! I was there 8 night and going in the property was a nightmare EVERY time. There is no one physically there and it took me about 20 min to enter the property EVERY time for the 8 days… a nightmare

Got locked outside twice. Charlie’s customer service took minimum 45 minutes to return. Apartment got flooded during a storm, due to water over flowing out of pipes. Had to clean the water by myself, because Charlie customer service has no one available until next day to do the service. Woke up in the morning and found the door open, and no one from Charlie hold responsible for all the inconveniences. AC unit was not working properly. Horrible experience!!!! Perfect example, of poor automated customer service!!! I’ll definitely choose only Hotels with regular human presence customer service!

pia do banheiro cheia de pasta de dente e cabelo, assim como box. limpeza precária

Gostei muito de tudo só acho que poderia ter mais utensílios na cozinha. Não tinha uma faca pra cortar um pão!!!! Nem todos os hóspedes gostam de pedir IFood. Nem todo hóspede vai a trabalho! Pano de pia para a limpeza deixaram um descartável. Podiam ter deixado mais. Claro que não fui pra lá só pra ficar no apartamento mas acho que são pequenas coisas que fazem a diferença pq alcança um pouco mais de cada tipo de hóspede.

Sensacional, espaço aconchegante! Check extremamente fácil e prático