Hilton Garden Inn Grapevine at Silverlake Crossing

Vilken trevlig personal! De tog sig verkligen tid och hjälpte mig med ALLT. Hotellet ligger bra, med möjlighet att promenera till Grapevine. Funkade superbra med flygtransfer. Gymmet är välutrustat och poolområdet fint.

Great place.. has a lake and walking trail across the street. Beautiful area! Transportation to the near by areas are amazing.

Room wasn't ready at posted check-in time. Had to wait around in lobby 45 minutes. Bedside reading lights were inoperable. Everything else was as expected. Staff were friendly. Room was clean.

Muy amplia y limpia la habitación

I recently returned for a second stay at this hotel, specifically because they had a very nice handicap accessible room for my mother with two queen beds and a roll-in shower. So that is what I booked again; however, upon arrival this time, I was told they didn't have that room available and that they could not help me rectify the issue because I booked through Hotels.com. The property manager claimed that Hotels.com did not book that specific room for me, but Hotels.com said they did. When Hotels.com tried to talk to him, I watched him become very argumentative and hang up on the Hotels.com representative while I was standing by the front desk on hold with them myself. His complete unwillingness to assist with fixing the "he said/she said" issue or help find suitable alternate lodging means I will never stay there again.