Name: Hotel Enjoy Pucón
Address: Clemente Holzapfel 190, Pucón, Chile, Pucón, Cautín Province, Chile
Rating: 7.28

Guest reviews

7.3

Good

Based on 1,938 verified reviews

Who stays here?

Business

7%

Couple

37%

Family

44%

Group

9%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Enjoy Pucón, travelers highlight a prime lakefront, in‑town location with striking views of Villarrica volcano and the lake, alongside a classic, partly renovated building where some public areas feel dated and ongoing works are still visible.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Robert

Dec 17, 2025

·

Stayed 3 nights

Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.

10

Diemary

Dec 4, 2025

·

Stayed 1 night

Excellent. In the middle of the downtown. Love it

10

Jonathan

Nov 22, 2025

·

Stayed 1 night

This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area

10

Felipe

Aug 3, 2025

·

Stayed 1 night

I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind

4

Gabriel

Apr 7, 2025

·

Stayed 2 nights

I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.

Clemente Holzapfel 190, Pucón, Chile

Location

When you stay at Enjoy Pucon in Pucón, you'll be on the beach, within a 5-minute walk of Enjoy Pucon Casino and Pucon Beach. This beach hotel is 0.2 mi (0.3 km) from Pucón Peninsula and 0.3 mi (0.5 km) from La Poza.

Enjoy Pucon Casino(0.1 miles)

Pucon Beach(0.2 miles)

Pucón Peninsula(0.2 miles)

Lake Villarrica(0.3 miles)

La Poza(0.3 miles)

Museo Mapuche Pucon(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 04:00

Before 12:00

Security deposit

CLP 80000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site. There is limited parking, and valet parking services are also offered. Free parking is provided for guests.

Yes, a breakfast buffet is available. The serving hours are not specified, and additional costs may apply.

Yes, pets are allowed, with a maximum of two pets per room. A pet fee of CLP 30,000 per pet, per day is applicable, and a pet deposit of CLP 142,800 is required. Service animals are exempt from fees.

Check-in time is from 5:00 PM, and check-out time is until 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Yes, airport shuttle services are available for CLP 16,000 per person one way. Guests must contact the property with their arrival details to arrange the transfer.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility are not provided.

The hotel is located at Clemente Holzapfel 190, Pucon, Chile. It is approximately 0.1 km from Enjoy Pucon Casino, 0.2 km from Pucon Beach, and 0.5 km from Lake Villarrica. Public transport options are available nearby.

Yes, the hotel features both indoor and outdoor swimming pools, including a seasonal outdoor heated pool. The outdoor pool is open from December 15 to March 15, and pool access is available from 9:00 AM to 8:00 PM.

Hotel Enjoy Pucón

Amenities

Property description

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Guest reviews