Santo Domingo Marriott Hotel Piantini

Si

Customer service was excellent, and the grounds were clean, modern, and aesthetically pleasing—the scent throughout the property was especially memorable. My only concern was the pool ambiance. It was completely silent at first. I was sitting by the bar and noticed three separate guests—who were not together—come up at different times to request music. Only then did staff put on low-volume American music. Even after that, the atmosphere remained flat—guests still commented that it was boring. This felt like a missed opportunity. Too often, hotels default to generic, Western music in an effort to appeal to tourists, but in doing so, they lose the identity of the country they’re in. This Marriott felt like it could have been anywhere in the world—why be so generic? In the Dominican Republic, music is a central part of the culture and daily life. Incorporating Dominican music at the pool would create a more authentic, vibrant atmosphere and enhance the overall guest experience.

Great place and accommodation. Staff is nice and resolutive. Breakfast is great. Restaurants in the first floor are good.

Made a separate reservation to extend because we didn’t want to move our luggage and booked through Expedia because the hotel wanted to charge us more on top of the website going rate. And soon after we go back to our room. We get a call asking why we were just staying “only one night” as a warm introduction. Additionally, the entire day (13th) we were BOMBARDED with phone calls and staff/management constantly inquiring about our previous & current experience. I swear, probably had the same conversation with 5 different staff members within less than 3 hours of each other. Separately, they sent maintenance to our room on 4 separate occasions within 2 hours to check the either the TV, mirror and or smoke alarm, despite already being inspected by the previous group. So, I basically paid to be bothered/overwhelmed by staff and not be able to try and enjoy our stay. And their idea of compensation for the experience was to decorate our room with 2 towel swans, a cheap bottle of wine and subpar chocolate we already had from their complimentary dinner, that we already weren’t impressed with.

Clean, new, great breakfast and location