On arrival room felt cold was told they would increase the heat, no difference, half radiator was cold so suggested it needed bleeding. We had to sit woth coats on. They couldnt locate key and was advised they would look for this and deal with it. No update provided. On checkout nobody about to speak to. Radiator still cold room cold. Dined in restaurant. I chose venison casserole however was then told they didnt have the vegetables as advertised and it would come with peas. I had also ordered a side order of roasted brocolli with garlic. When the 'casserole" arrived. It consisted of portion of mash, half a plate of peas and 3 minute pieces of venison. I wouldnt call that a casserole... the brocolli arrived cold and very raw. I had to ask for it to be heated up. The only hot thing served was the mash the other things very tepid. I ordered eggs benedict for breakfast the sauce was not the required temperature. My husband was given toast on his full english but no butter provided. Nobody came back to ask if everything was okay so couldnt mention about lack of butter or the issue with the hollondaise. Having been hingry grom the previous evening poor meal I ate some of the breakfast however did not enjoy it. On leaving nobody around except ceaner so asked who to complain to. She stated she would pass on my concerns???
On arrival room felt cold was told they would increase the heat, no difference, half radiator was cold so suggested it needed bleeding. We had to sit woth coats on. They couldnt locate key and was advised they would look for this and deal with it. No update provided. On checkout nobody about to speak to. Radiator still cold room cold. Dined in restaurant. I chose venison casserole however was then told they didnt have the vegetables as advertised and it would come with peas. I had also ordered a side order of roasted brocolli with garlic. When the 'casserole" arrived. It consisted of portion of mash, half a plate of peas and 3 minute pieces of venison. I wouldnt call that a casserole... the brocolli arrived cold and very raw. I had to ask for it to be heated up. The only hot thing served was the mash the other things very tepid. I ordered eggs benedict for breakfast the sauce was not the required temperature. My husband was given toast on his full english but no butter provided. Nobody came back to ask if everything was okay so couldnt mention about lack of butter or the issue with the hollondaise. Having been hingry grom the previous evening poor meal I ate some of the breakfast however did not enjoy it. On leaving nobody around except ceaner so asked who to complain to. She stated she would pass on my concerns???
