Tru By Hilton Merrillville

This is THE BEST place to stay in the area. SUPER clean and new. As soon as you walk into check in you feel hospitality from the free snacks and beverages offered to the ready made coffee on hand. Games and Movies in the lobby for the kids and the pool was open until 10 pm which is much needed at the end of a long day or ride. There’s a shower in the pool area to wash up before and after your swim. A large changing area and bathroom in the pool as well. 24 hr gym and office space with a printer available for those who still have work to do. The rooms smelled good and they were very clean. I’ve stayed in just about every Hotel in the area before I discovered this one and after my stay I was certain this would be the only hotel I stay in when I have to come back to the area.

Clean new and great lobby pool and workout room. Beds were very comfortable. As was the decor and air conditioning

The beds were clean and comfortable. I did find hair on one wash rag. The staff was friendly, maybe a bit too friendly. Although the breakfast lady did ASK if she could hug me. The hotel looked clean overall, but the entire first floor reeked of chlorine. Saturday, the pool was closed until 5pm. This website will tell you there is "room service", there is not. Another website says, "coffee maker in all rooms" & "microwave in all rooms." This is not true either. I had to request them. The front desk said they didn't have such things. When I mentioned the online claim, they said they would get them. Although we had just seen the neighbors get a microwave. I had to request them twice, but they were delivered. The coffee pot did not work. As we were packing out, the security lock engaged itself and were unable to open our door from the outside. The person at the front desk DID NOT have the tool to open it. My husband eventually got it open with a phone charger cable. I was glad we got in but not happy that front desk couldn't help us and now I question security. The shower handle fell off in my hand. Overall not impressed by this NEW hotel.

The Good: The check-in process was seamless, there's plenty of parking, the lobby is very aesthetically pleasing and features a few games, and there's an on-site laundry available to guests. The Bad: The room is essentially empty. There is no microwave, no coffee maker, no cups/mugs, no ice bucket, no bibles, no menus, and no complimentary tea/coffee/sugar packets that you'll see provided at pretty much any hotel, regardless of the chain. This is supposed to have something to do with "eco-friendliness" I suppose (but think it's likely just corporate frugality in green paint). We also had to listen to the guests above us constantly bumping/running all night and a fair part of the morning. And lastly, we requested a courtesy late checkout only to be told that all the "slots" we're already taken. All in all this is a servicable hotel. But it's also pretty bare minimum. Not sure I would stay again (especially if I need a late checkout).

PHENOMENAL!!! The two of us were attending a continuing education course at a nearby facility. We realize this true Hilton hotel was amongst approximately 20 within a close range. We were so blessed to have just happened on choosing this particular hotel, which was literally freshly built August 2024, we found out. Ambience was art deco and parking was free easy to access. All were welcoming. All areas were comfy, colorful, with elegant fashion. Everything was automated, accessible, and functional. The welcome by the night receptionist/concierge/helpful Laura was deeply appreciate given our tired, weary body and souls. The extra amenities, free water, accessible ice, and Eco friendly water system, and complementary breakfast, which was totally tasty and had cute amenities, such as freshly made hot pancakes on a first time seen conveyor belt was remarkable and memorable. The next morning we were greeted by Annette, who was a phenomenal hostess and the day Shift concierge/receptionist Kira, and manager Steven. Everybody was helpful and friendly, and we even got to see their interactions with other hotel customers which was equally welcoming and they were extremely kind and attentive. Although this hotel is not by any downtown Chicago like recreational activities, such as museums or plays,they do have a wonderful announcement board, which includes nearby activities, concerts, & the Southlake shopping mall which we visited. Therefore, we will be returning soon for leisure.

Exceptionally clean, friendly staff, well lighted parking lot, close shopping and dining

Front desk staff very helpful and polite. Bed was a little hard for me but room comfortable and clean. Internet access very easy to use and pool was fun for kids and clean. Great breakfast.

New and very clean, elevator spring makes some noise but otherwise environment was very clean

Shoutout to ‘Annette.’ She greeted us for breakfast, with the most pleasant morning energy one could ask for after a long trip from the night before. She was truly inspiring the way she radiated a smiley sunshine, upbeat warmth. My young daughters and I had a trying night and she was the perfect reset for a brand new day. Attentive and caring- silly and funny. . she felt like the family you wish you had sometimes. Breakfast was delicious. Room was clean and updated. Check in was a breeze. Pool was great. Lemon scented soaps were special too!

Great location, very friendly staff, lobby area well kept, gym is very nice along with the pool, very hot clean showers, and plenty of parking Noise level in the room was not great, floors needed cleaned, and our room door was so hard to open and close. Overall would stay again if I had a fan to cancel out the noise.

Trae was amazing, he changed out our room after we found someone's dirty underwear hanging in the bathroom. He apologized and made it right. After that horrible mishap, it made me notice how the housekeeping was below average and needed work. I cleaned the new room to my standards and hand a great rest of my stay. The breakfast was okay and the staff was friendly for both breakfast and checking out.

Friendly staff, spotless conditions, and common area is a total vibe! Expectations met…would definitely stay in the future.

This property was the cleanest hotel I have ever stayed. The bathroom was pristine. The staff that I encountered were very nice. When in the Merrillville, In. area I will definitely will stay there.

it’s dirty won’t be back

Very Clean Property. Staff were very helpful and friendly.

Room was not cleaned fully. Dirty floor and hair on towels. Yuck. No soundproofing between floors. Sounded like person above us was going to come through the ceiling.

My room was not cleaned properly. There was dirty used towels hanging on the shower curtain rod and hair on the tub as well as the shower wall. I didn't have enough towels to accommodate the number of people that were staying in the room, and when I requested more I never received them until I walked down to the front desk and waited for them.

I was clean

I like the hotel easy, convenient only thing was we found a fake fingernail in our room

If you plan to stay at a hotel where it’s quiet & service is good , this is not the one. Had dirty sheets & the lady upfront wouldn’t change my room. Seemed like she didn’t want to help at all & just stay on her phone. Room next door had loud music till 1:30AM . Nothing was done about it even after 2 complaints. Lobby is treated like some club with loud music & people taking their drinks & shouting. Overall terrible experience.

Clean and also friendly staff. Our body wash was empty upon check in snd we had to use shampoo! Disappointed there was no coffee maker or microwave but there was a small fridge...odd.

The staff was very good, the room was clean, but, I do like my coffee in the morning and having a microwave available for use in the room. Those were the only two downsides to me.

Nice new hotel! Clean, smelled great. The bed was a bit too hard for me, but okay. Smaller room than normal with just an office chair to sit on. Otherwise you had to always be on the bed to watch tv. I recommend it for the price.

The stay was great! The property itself was very nice and felt updated. Annette was the nicest human on the entire planet and a great way to start your morning! If you don't like hugs you will after meeting her. All the staff was very nice but she took the cake! Only negative is you can hear your neighbors. I'm sure it's because of the hardwood floors. But overall amazing experience

The hotel was new, pretty & clean. The staff was very friendly. The room was small with no seating except an office chair & the bed. The website stated that the room had microwave &coffeemaker but had neither. The breakfast was average, not the special extras as the signage suggested. At check-in we found our tv not working. We called the desk & were immediately given another room. We will be going back to our usual hotel on our bext trip (we travel to the area frequently). Not a bad place but definitely less for what you get for the same price right across the street.

The walls are a little thin, and without carpet to muffle sounds, you can hear every step in shoes upstairs.

Room was not cleaned fully. Dirty floor and hair on towels. Yuck. No soundproofing between floors. Sounded like person above us was going to come through the ceiling.

The hotel was nice and the staff was very friendly. The room was very clean and I was impressed with the complimentary breakfast. The only downside was the noise above me. There must be poor noise insulation on the flooring because I could hear the person above me walking at 6am, even through the noise machine I travel with.

We didnt realize all the rooms are conjoined, so we had some loud neighbors going in and out until quite late in the night and couldnt move rooms. The rooms were clean and comfortable though.

The place is brand new and is nice. However, the deadbolt on my door didn’t match its slot, so I couldn’t use it. I was also give an accessible room for some reason. I don’t care for accessible rooms. Lastly, you can hear people stomping around and banging their luggage at 5-6 AM when they’re getting ready and leaving. This might bother people who prefer to sleep until a normal time.

Requested early check in upon booking. Called a week ahead to confirm early check in. Upon arriving the lady at the front desk was very rude. Said there were no rooms available, did not check her computer and the parking lot was empty. We ended up not staying the night after my best friends wedding and returning home that night.

Due to weather and conditions out of my control, my flight was canceled from NJ. I attempted to notify the hotel of my situation and it took two days for them to respond and they would not refund me even though I never checked in. I understand they have a "cancelation policy" but they should also have a policy in place for instances such as this. I travel for business often and will not be staying at this property nor will I stay at any other TRU properties if this is how they handle these situations.

There was an issue with my room and management quickly took care of it.

Lady attending the breakfast bar gives the best hugs. Fun way to start the morning. Super friendly.

Very Clean Property. Staff were very helpful and friendly.

Kira at the front desk was absolutely amazing! Beautiful property! If I ever come back to Indiana I will be staying here! Keep up the great work! It shows they have an amazing team!

Staff were all amazing. Checked in at about 11 PM, the lady was very nice. She explained where everything was, and details on breakfast. The lady serving breakfast was very nice to me and my family and made sure we got enough to eat or drink for the day. If im ever back in the area I will definitely stay here again.

If you plan to stay at a hotel where it’s quiet & service is good , this is not the one. Had dirty sheets & the lady upfront wouldn’t change my room. Seemed like she didn’t want to help at all & just stay on her phone. Room next door had loud music till 1:30AM . Nothing was done about it even after 2 complaints. Lobby is treated like some club with loud music & people taking their drinks & shouting. Overall terrible experience.

The staff was amazing. I've stayed all over the country. This will be my stop when I return to Merrillville. The lady who prepared the breakfast was warm and inviting. It was exactly what I needed after getting off the road. The front desk staff was great.

Always a good stay at Tru!! Fantastic staff!

This was a convenient place to stay for us as our daughter lives in Valparaiso and I loved the shopping g around us.

Brand new property, 1st weekend it was open. New, fresh, very nice. Good breakfast, friendly staff, convenient location.

We were travelling and decided on an early evening and rest. It was just what we needed. Clean, quiet, great beds, and so relaxing. Nice restaurants and many things to do nearby, if you were so inclined. Great breakfast was provided in the hotel.

Liked the stay. Didnt have issues in the area ..

Exceptionally clean, friendly staff, well lighted parking lot, close shopping and dining

Great location, well appointed, clean comfortable, and great staff!

Clean and safe

Easy, new and nice. Simple to get to. Stayed for a concert in Chicago.

Stayed here as an alternative to actually staying in Chicago for the Chicago marathon. The front desk staff was very friendly and also friendly to the other guests as they came by. The room was simple but nice & clean and really liked the large walk-in shower. Would stay here again during a very busy Chicago weekend!

Yes very convenient location

Wish there were more choices on the breakfast buffet.

Good breakfast

The staff was phenomenal here and the breakfast attendant truly made our morning!

Everything was clean, I am mostly upset about the price we paid to wake up the next morning to hardly any breakfast options. There weren't pancakes because of the maker being down & there were no kid friendly cereals, so we went to breakfast elsewhere.

Lady attending the breakfast bar gives the best hugs. Fun way to start the morning. Super friendly.

The bed was comfortable, the room was pretty quiet. The bathroom was spacious and there was plenty of hot water. The breakfast was OK.

There was not anything unique about the property. But the staff was very polite. And, the cleanliness of the property was immaculate. Now the breakfast was lackluster I was very surprised that I didn't see any yogurt to go with the granola. And I prefer waffles over the pancake maker.

Very nice property. Our first stay at Tru. Breakfast was most enjoyable thanks to their upbeat, positive employee!

Clean comfy rooms and amazing breakfast!!

Great property. Very safe and clean. One star removed because for 2 days there was no cream for the coffee. Once the very nice lady was working, she took care of it, but 2 days having to go elsewhere for coffee is ridiculous