Name: AC Hotel Palacio Universal by Marriott
Address: Canovas del Castillo, 28, Vigo, Galicia, Spain, Vigo, Pontevedra Province, ES
Price range: $133–$244 per night
Rating: 8.58

What guests think

Travellers describe AC Hotel Palacio Universal by Marriott as excellently located by the harbor and city center, with consistently friendly, helpful staff, generally clean, comfortable, often spacious rooms—some with lovely bay views—creating an easy base for exploring Vigo.

Recurring drawbacks include off-site paid parking and occasional noise from the street or near elevators. Several reviews also mention room quirks such as low shower pressure, darker interior rooms that feel small, and centrally controlled air conditioning not available in some seasons. Breakfast is often praised, but on-site dining and room service can be limited on weekends. A solid urban base for business or leisure.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

There is no on-site parking; guests use paid garages across the street or nearby, and some found the walk or cost inconvenient. Other facilities receive few consistent mentions in reviews.

Related guest reviews

8

Gilberto

Jul 4, 2024

·

Stayed 1 night

Nice place, friendly staff. Right in front of the port. No cafeteria or restaurant service weekends, only breakfast and room minibar. Hart to find a nice restaurant close to Hotel, something rare in Galicia

10

R

Aug 20, 2022

·

Stayed 2 nights

Nice place and good location. Parking is extra and several blocks away. No issues, would stay here again.

8

Sylvain

Sep 11, 2025

·

Stayed 1 night

T’es bien situé et parking couvert juste en face. Par contre bruyant à cause de lamp’ace en face et des bourrés qui hurlent pendant des heures et en semaine je n’ose imaginer le week-end. Centre accessible à pied restaurants et bars à proximité.

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8

Gary

Dec 13, 2024

·

Stayed 3 nights

Lovely hotel in the centre of Vigo. Unfortunately the door to the balcony leaked due to the torrential rain we experienced one night. The bar was not open during our 3 night stay. Vigo is very, very hilly.

10

Sabine

Nov 26, 2023

·

Stayed 1 night

Beautiful hotel and great price/quality ratio. The only problem we had was parking. The hotel does not offer parking or a valet to attend to the car. The hotel recommended a parking lot but it was too far walking for us (seniors) and we had to park across the street where the price was high (30 euros just overnight). Other than that, everything was very nice. Room, staff, food, drinks, etc

8

Vikki

May 25, 2022

·

Stayed 1 night

Beautiful hotel, friendly staff, very clean, and comfortable bed. Off- site, paid parking isn't ideal, but that's the norm.

8

MARIO EDMUNDO

Oct 31, 2023

·

Stayed 4 nights

Muy bien las instalaciones, la limpieza y la atención del personal. Pobre el room service (poca variedad, es servicio de restaurante en la habitación no funciona durante el fin de semana) y el servicio 24 horas tenía una selección escasa).

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10

Robert

Feb 10, 2022

·

Stayed 1 night

Excellent hotel great location and facilities

8

Roberto

Apr 29, 2024

·

Stayed 1 night

Perfecta ubicación. Atención muy buena , pero el gimnasio no vale para mucho

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6

Felipe

Nov 26, 2023

·

Stayed 2 nights

No quarto havia apenas um roupão (tive que pedir outro para a recepção). Ou seja, nitidamente o quarto não estava preparado para receber duas pessoas. A cama era duas camas de solteiro que, ao se juntar, se torna uma cama de casal. Isto é péssimo porque a cama de abre durante a noite. Ou seja, se você se mexe durante a noite, você cai no chão. O minibar não funcionava. Não deixou nenhuma bebida fresca. Reclamei na recepção mas não recebi nenhum técnico em meu quarto. O ar-condicionado não funcionava e ao questionar a recepção, disseram que durante esta época do ano ele fica desligado pela central do hotel. Ou seja, eu tive que dormir com a janela aberta porque o hotel se recusou a ligar o ar condicionado. A TV é pequena e o controle remoto não funcionava corretamente. O hotel não possui estacionamento mas poderiam ter me avisado que há um estacionamento pago em frente.

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Cleanliness

Cleanliness is frequently praised across stays. A few guests noted maintenance or dust issues in some rooms.

Related guest reviews

10

Esteban

Jan 9, 2025

·

Stayed 10 nights

Nos hemos quedado varias veces y nos gusta mucho la atención del personal y el hotel en general. Recomendaríamos un poco de más limpieza, ya que esta vez hubo una gotera y el techo, junto con el tapiz se veían muy descuidados; al igual que el mobiliario con mucho polvo la mayoría de los días (estuvimos 10).

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10

Silvia

Dec 11, 2023

·

Stayed 1 night

Hotel centrico y limpio. Los desayunos buenos y abundantes. Lo recomiendo

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8

ricardo

Dec 9, 2025

·

Stayed 2 nights

Room was flawless, great cleaning, good space, great beds.

10

Susan

Jul 5, 2025

·

Stayed 1 night

Heavenly AC! Clean, quiet & comfortable

10

David

Jun 19, 2022

·

Stayed 1 night

Our stay was great… Better than expected. Beautiful hotel. Super clean. Fantastically well located.

8

Vikki

May 25, 2022

·

Stayed 1 night

Beautiful hotel, friendly staff, very clean, and comfortable bed. Off- site, paid parking isn't ideal, but that's the norm.

6

Dolores

Aug 29, 2022

·

Stayed 1 night

El edificio precioso. Las habitaciones con mobiliario muy usado y con accesorios obsoletos. La televisión no funcionaba y, una vez vino el técnico, nos dijo que no tenía solución y ahí se quedó todo. Ni disculpas a la hora de hacer el checkout ni nada. Para un 4 estrellas me parece un poco miserable.

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10

MARIA

Oct 20, 2025

·

Stayed 2 nights

Very good place! 5 stars customer service, very clean.

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Rooms

Many rooms are comfortable and spacious, with some offering attractive water views. However, guests reported some drawbacks: dark interior rooms, low shower pressure, occasional noise near elevators or outside, and seasonal limits on in-room air conditioning.

Related guest reviews

10

Alessandra

May 2, 2025

·

Stayed 1 night

AC hotel in Vigo is in its usual standard. Spacious rooms, extremely well equipped, excellent service

8

ricardo

Dec 9, 2025

·

Stayed 2 nights

Room was flawless, great cleaning, good space, great beds.

6

Sandra

Jul 30, 2025

·

Stayed 2 nights

The hotel is set in a beautiful building and enjoys a fantastic location — just a short walk to the city centre and the boats, which was especially convenient for our island-hopping plans. That said, I would strongly recommend requesting an exterior room. Ours was an interior room, and it felt very dark and confined, with a tiny window facing a shadowy inner courtyard. The room itself was also quite small, which added to the feeling of claustrophobia.

10

Susan

Jul 5, 2025

·

Stayed 1 night

Heavenly AC! Clean, quiet & comfortable

10

Flavia

Jul 27, 2025

·

Stayed 1 night

Hotel naravilhoso. Quarto amplo, cama confortavel, tv grande. Otima casa de banho. O cafe da manha tb é bom.

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6

sara

Dec 11, 2023

·

Stayed 1 night

Ficamos num quarto na cobertura, que ao entrar e sair da cama, batíamos com a cabeça. Não é um quarto para os valores que pagamos.

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6

John

May 27, 2024

·

Stayed 1 night

Got a room with the word shower experience I ever had, even comparing with stays in multiple locations in Africa etc. telling staff about it, message was just - “nothing we can do, water pressure is as it is” without them actually knowing anything. After taking a shower you did not feel like you had a shower, you struggled to have water all over you! Took 2 days for them to acknowledge it and moved me to different room. Not even a small compensation or anything. This is not at all what you would expect from a hotel of this standard, or expected standard! Very disappointing.

10

mary

Sep 10, 2025

·

Stayed 6 nights

Excellent location with beautiful views of the bay and many restaurants nearby. Great staff and overall service. Spacious rooms and bathrooms.

10

Arthur

Jun 11, 2025

·

Stayed 2 nights

Really nice staff. Hotel in fab location. Issue with noisy room was resolved quickly with no fuss. Well done reception and housekeeping team at AC Vigo

6

Montse

Dec 11, 2023

·

Stayed 3 nights

En la planta 5 se oye mucho el ascensor. Ha llegado a ser insoportable cuando era horario de mayor tráfico. Ducha con poca presión Servicio muy amable

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Service

Service is consistently friendly and helpful, and staff often resolve issues and assist with logistics. A few guests experienced slow responses to maintenance problems.

Related guest reviews

10

Lori

Jun 21, 2025

·

Stayed 1 night

The location was excellent! The staff was so helpful and the room was lovely!

10

OSCAR

Jul 23, 2024

·

Stayed 1 night

Excellent service and staff. Great location.

10

Anthony

Sep 14, 2025

·

Stayed 2 nights

Excellent staff

10

Sara

Nov 7, 2024

·

Stayed 1 night

Excelente servicio del personal.

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10

Eduardo

Sep 25, 2024

·

Stayed 1 night

Front desk staff, specifically Isabel, was out of this world friendly and helpful. Beautiful design. Loved the room layout and bathroom.

6

John

May 27, 2024

·

Stayed 1 night

Got a room with the word shower experience I ever had, even comparing with stays in multiple locations in Africa etc. telling staff about it, message was just - “nothing we can do, water pressure is as it is” without them actually knowing anything. After taking a shower you did not feel like you had a shower, you struggled to have water all over you! Took 2 days for them to acknowledge it and moved me to different room. Not even a small compensation or anything. This is not at all what you would expect from a hotel of this standard, or expected standard! Very disappointing.

10

Thomas

Feb 20, 2024

·

Stayed 7 nights

I stayed here while traveling on business from the US. They were very friendly and accommodating to me.

10

MARIA

Oct 20, 2025

·

Stayed 2 nights

Very good place! 5 stars customer service, very clean.

10

Arthur

Jun 11, 2025

·

Stayed 2 nights

Really nice staff. Hotel in fab location. Issue with noisy room was resolved quickly with no fuss. Well done reception and housekeeping team at AC Vigo

8

Eduardo

Dec 11, 2023

·

Stayed 4 nights

Nos ha gustado mucho,el personal muy amable

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Location

Excellent central, waterfront location near the port, ferries, and restaurants, with easy access to the city center. Some reviews noted street-life noise in certain rooms.

Related guest reviews

10

Alessandra

Nov 20, 2023

·

Stayed 1 night

Muito Boa Localização, Com uma vista linda do meu quarto, 3 sacadas e muito conforto! Adorei!

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10

Joaquin

Nov 28, 2025

·

Stayed 4 nights

Personal muy amable, buena habitación y muy buena localización

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10

christophe

Nov 23, 2023

·

Stayed 2 nights

hôtel proche du port avec une vue sympa.

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8

Sylvain

Sep 11, 2025

·

Stayed 1 night

T’es bien situé et parking couvert juste en face. Par contre bruyant à cause de lamp’ace en face et des bourrés qui hurlent pendant des heures et en semaine je n’ose imaginer le week-end. Centre accessible à pied restaurants et bars à proximité.

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10

GIANCARLO

May 26, 2024

·

Stayed 1 night

Great Hotel at the very Harbor of Vigo

10

Alfredo

Jun 5, 2025

·

Stayed 2 nights

Just in front of pier to Cangas and Islas Cies

10

Jose Nilton

Feb 24, 2026

·

Stayed 3 nights

Localização excelente

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10

Aylin

May 3, 2024

·

Stayed 1 night

Location was perfect

10

PEDRO

Aug 22, 2024

·

Stayed 7 nights

muy buena situación entre el Puerto y la ciudad de VIGO

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10

mary

Sep 10, 2025

·

Stayed 6 nights

Excellent location with beautiful views of the bay and many restaurants nearby. Great staff and overall service. Spacious rooms and bathrooms.

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Dining

Breakfast receives good feedback. However, on-site dining and room service are limited on weekends, and one guest felt breakfast was overpriced.

Related guest reviews

8

Gilberto

Jul 4, 2024

·

Stayed 1 night

Nice place, friendly staff. Right in front of the port. No cafeteria or restaurant service weekends, only breakfast and room minibar. Hart to find a nice restaurant close to Hotel, something rare in Galicia

8

Miren Karmele

Dec 12, 2022

·

Stayed 1 night

Esta muy bien, los peros por poner alguno, el precio del desayuno,creo que es excesivo y algún detallito como sólo un enchufe en cabecero, un albornoz,luz más potente en espejo de baño y espejo de aumento. Hemos estado muy agusto y el personal súper amable y servicial. El detalle de la bolsita para tener un sueño reparador,dejarnos el parking una hora y media más gratis y cambiarnos de hab. pues nos habían asignado ático y mi marido mide casi 2 metros..fue estupendo.

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10

MAXIMO

Nov 20, 2024

·

Stayed 3 nights

Excellent location. Great staff can call a Cab at any hour. Good breakfast option on site.

10

Silvia

Dec 11, 2023

·

Stayed 1 night

Hotel centrico y limpio. Los desayunos buenos y abundantes. Lo recomiendo

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10

Flavia

Jul 27, 2025

·

Stayed 1 night

Hotel naravilhoso. Quarto amplo, cama confortavel, tv grande. Otima casa de banho. O cafe da manha tb é bom.

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8

gail

Sep 26, 2024

·

Stayed 2 nights

Good location great view of water from room nice breakfast staff friendly and helpful only problem not enough outlets in the room

10

Sabine

Nov 26, 2023

·

Stayed 1 night

Beautiful hotel and great price/quality ratio. The only problem we had was parking. The hotel does not offer parking or a valet to attend to the car. The hotel recommended a parking lot but it was too far walking for us (seniors) and we had to park across the street where the price was high (30 euros just overnight). Other than that, everything was very nice. Room, staff, food, drinks, etc

8

MARIO EDMUNDO

Oct 31, 2023

·

Stayed 4 nights

Muy bien las instalaciones, la limpieza y la atención del personal. Pobre el room service (poca variedad, es servicio de restaurante en la habitación no funciona durante el fin de semana) y el servicio 24 horas tenía una selección escasa).

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Month	Average price
January	$102
February	$108
March	$109
April	$123
May	$145
June	$147
July	$170
August	$187
September	$159
October	$148
November	$166
December	$156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $195	2 $178	3 $156
4 $178	5	6	7	8 $185	9 $182	10
11 $168	12 $161	13 $161	14	15	16 $199	17 $143
18 $150	19 $149	20 $176	21 $161	22 $176	23 $155	24 $163
25 $150	26 $149	27 $160	28 $160	29 $149	30 $133	31 $144

AC Hotel Palacio Universal by Marriott

Prices for AC Hotel Palacio Universal by Marriott

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed, Ocean View

Room, 1 Queen Bed

Standard Room, 2 Twin Beds, Ocean View

Standard Room, 2 Twin Beds

Standard Room, 1 King Bed

Guest reviews of AC Hotel Palacio Universal by Marriott

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel Palacio Universal by Marriott

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $235	24 $244	25 $188	26 $187
27 $162	28 $167	29	30 $167