Hilton Garden Inn Birmingham Brindley Place

arrived at hotel at 12.30, my room wasn’t available, so left my case with the hotel as i needed to attend a work event. Returned by to the hotel at 9pm to be advised they had no rooms for me, taking i paid upfront £183 10 days before. They had advised they had over booked ans it was first come first served. The shift manager was just rude and should not work on front of staff! i was advised they were looking for another hotel… which they did 10-15mins taxi ride away and i was asked to move my car out of the hotel car park into a public car park … which wasn’t achievable as i had been drinking. It took over 1 hour to get me another hotel. i was advised that in the morning a taxi would be arranged to bring me back to this hotel. The new hotel had no record of this and had to try and arrange … this took a further 45 mins to get the taxi. I was not offered any compensation, eventho they knew this was a concern they hadn’t even worked out how to compensate to ease the disruption. i was told to email my complaint … what a joke this hotel is !

Brilliant location for the arena. Everything walkable and it all felt very safe on the area. Plenty of places to eat nearby too and have a quick drink before the show.

Great location for the arena and surrounding restaurants and bars

The hotel was spotless. All the staff were polite and very helpful

Ideal location for Utilitia Arena. Great hotel, lovely room with massive bed! Lovely buffet breakfast & good bar area