MacArthur Chambers

No area to pull up to check in, lift access from carpark not available and not communicated at time of check in. Room was moderately clean, but found hair in shower and nail clippings on the rug in the lounge area.

The hotel was conveniently located in the Brisbane City just near the Apple Store across the road from the end of the mall. Shops and restaurants were nearby. The entrance was extremely difficult to locate. The two bedroom apartment was very large. The furniture comprised older and newer items. The dishwasher was partially broken. The tiny patio had a broken clothes dryer, one chair that was filthy, a broken hose pipe, dirty bamboo style privacy screen and an old door thing. It was very dark in the apartment, you needed to keep the lights on. We were extremely disappointed about the pool. The pictures looked lovely, however the pool was what looked like, in a state is disrepair. It was empty with green mould / scum all down the sides. It stated it was under repair, albeit with the way it was looking, it must have been like this for a very long time. I doubt I would stay there again. Quite disappointing. Staff were very pleasant and professional.

This was a very spacious property, making it feel more like a home. Very comfortable. I was able to entertain family with plenty of space. Only negative was not being able to get the shower to work. This was offset by the spa bath! The pool and barbecue areas were closed, which was a pity. Overall, I would definitely stay here again because of the space on offer.

Perfect location right near Queen St Mall. Apartment was clean and tidy and had everything you could need right in the heart of the city making walking to everything very easy. Just call ahead for parking directions as the carpark entrance is located in a different street to the apartments.

Pool and gym not available “indefinitely” Only 1 lift working. Dated property that needs work. Staff were politely, friendly and helpful. Location is great

Room was spacious with high ceilings and great aircon but at the time the pool and gym were closed under construction which was clear when booking but would have been nice

Great central location if the city is where you want to be. Plenty of close options for dining out. Carparking is really handy but make sure it is organised before you arrive so you know what to do.

This apartment was a great find in the CBD, close to options for eating out and groceries to cook for ourselves during a week long stay. Onsite parking at a reasonable rate was a bonus. Shame the pool was out of action and that we weren't told before we got there but other than that, it was the perfect stay.

We had a lovely time nice and spacious apartment close to everything we wanted to do. Definitely stay again. Parking was a bit of a mission when checking in if you don’t have a second person with you to check in grab keys to access your parking down in the basement but overall great stay

Accommadation was great. We all enjoyed our stay. Loved our room, & it's facilities. Great location. Restaurants, public transport, all within a few minutes walk of Queen St mall. Parking was absolutely shocking. Not impressed at all. Got away late. Not to mention having to park across the street & carry all you're luggage to the hotel entrance upon check-in. Lucky we weren't catching a flight or needed our car in an emergency situation. Hotel underground parking access was via shopping center elevator, which of coarse was all locked out at this time. Trying to depart @ 0500. Could not access the underground carpark prior to 0500. Our access card would not work via hotel basement due to some kind of maintenance upgrade ? Street roller door access would not activate. There was a queue of vehicles trying to access the street roller door. Finally it opened & I was able to walk through down to our car. Not good enough. Very bad instructions overall & a safety issue especially for visitors who are not familar with access.

No area to pull up to check in, lift access from carpark not available and not communicated at time of check in. Room was moderately clean, but found hair in shower and nail clippings on the rug in the lounge area.

Carpet could be professionally cleaned. Shower needed a major deep clean. The white grout was BROWN & the water didn't drain. I felt unsafe as the balcony door would not latch locked. Also, beware the reception is closed Sat/Sun. This is not something you check when renting a hotel so out of courtesy please state this more obviously! I had NO view, just the offices across from my balcony that I could almost touch. It was in a great spot, however, and it was a really good size.

Excellent location. Spacious room. Very quiet. Nice staff. We'll set out inside apartment. Disappointed in cleanliness of apartment. A lot of hair in bathroom and on carpets/mats. Bed covering not clean.

I sent an email to management the day after I checked out and have given them a month to reply but have heard nothing. I would have accepted an apology, but since I haven’t, here you go: I checked in late and had instructions on how to get my room key- that was all fine, I’ve been through this procedure at other hotels before. But when I went to drive into the underground carpark, the roller door was shut and my swipe card wouldn’t open it. It was midnight and I went around the block after reversing out and re-read the instructions to find I was supposedly doing everything correctly. Twenty minutes later someone who had a swipe card that worked, was able to open it and I drove in. I finally got in my room I got to my room and it went from bad to worse. A big stain on the bed, half-smoked yellowing cigarettes on the balcony, and the bathroom bench hadn’t been wiped down after the previous occupation and had leftover, dried toothpaste on it. The following morning, the blind in my room wouldn’t open and the shower flooded the bathroom due to a loose shower head leaving me to mop before leaving at 10am. A total of 9 hours spent in my room and I’m doing housework. There was no natural light in this room making it super depressing. So I left and came back only when I was ready to sleep.

Hot water from shower is not available when I arrived at 8 PM in the first night. I have opened the tap for more than 10 mins and still only cold water. Nightmare after a long day. Left the message to the host on the platform. Hot water becomes available second day. But still no one comes back to me what has happened . When I checked out, the reception girl told me “ they will look into it” . Now 10 hours has passed, no one contacts me. Also there is blood mark on the duvet…not good

Carpets were worn/stained and or dirty

Very dirty unit, smelly, dusty and main bedroom flooded 8.30pm had to move mattress and sleep in dining room on the floor. No assistance on after hours number. Asked for compensation several times but nothing forthcoming.

Unit is a little tired and needs a very thorough clean.

You walk in and it’s stunning. The issue is the hallway between the elevator and the rooms. On the 4th floor the carpet smells like urine and is so pungent that you have to hold your breath and try and walk quickly. The room we had was a relief to walk into.

The room was filthy and smell like mould. Item’s left in cupboards, bathroom and bedroom linen was dirty and stained, kitchen was oily on surfaces and dirty. Bath tub had pubic hairs in it. Mould on the furniture and walls, fridge not clean and a lot of mould on it. Just disgusting all-round.

Well located and well appointed apartment style accommodation in Brisbane city centre. Clean, spacious, quiet, and well priced in comparison to others. Beautiful building - art deco style.

Hotel under renovation which I found out after booking. However that is no excuse for not maintaining rooms. Toilet seat broken, shower head stuffed, door fell off kitchen cabinet. Couldn't control AC. Dryer out of order. Very disappointed.

Very spacious apartments, excellent for a group of friends to share. Easy walking distance to shopping, restaurants, bars, QPAC for shows.

Absolutely stellar property in a stellar location. So why 3 stars? Because wifi is totally unusable, and if you're a business traveler requiring internet for work, this a total waste, which is a shame for otherwise a 5 star place.

Check in was not well organised. Parking is tricky if you are on your own. Rooms are spacious and clean, our main bedroom had no curtains/blinds so lights of the city kept us awake and early morning light woke us early. Other than that we felt safe and great location to shopping/restaurants.

Airconditioning did not cool the room, panel said 29 after 24hrs when it was set to 20 & the feels like temp was 32. Took the stairs up to get some exercise & found there's no floor numbers from the stair well into the lift foyer on each level had to try each one with the key to find my floor.. pls purchase some adhesive numbers & stick them on the doors of each level a few $ to fix that one. The HVAC??

Centrally located accommodation right in the heart of the Brisbane CBD. The retrofitted hotel apartments offer large rooms with lounge and kitchen - suitable for family stay, etc. The close proximity to CBD also means that significant noise can be expected, particularly on weekend nights.

Tariff was obviously based on location. No double lock on front door, mismatched furniture. Bathroom not clean, toilet seat would not stay up. No curtain on window in bedroom. Pillows were cheap and very uncomfortable. Wifi would not work. Very disappointing. Never stay again

The apartment was fantastic. It’s very spacious clean and had great amenities. We did not receive an email with check-in instructions until we had already pulled up to the apartment. We were driving into the parking garage for the building and we were able to call and get a hold of the attendant. However, we already had to go in to the parking area and we had to pay for parking while we went up and got our keys and the key card. You have to have the key card to use at the parking garage or you have to pay to park there. Once we got the key for the apartment the parking was fine. Wilde the apartment is spacious and very nice, the Wi-Fi does not work. There were three different options for Wi-Fi and we tried all three. None of them give you any service in the apartment. Had I known this beforehand I would have gone to a different place to stay because I was on an international phone plan and ended up using all of my data. Even cell service was spotty in the apartment. Be aware, the Wi-Fi does not work in the apartment.

Very basic amenities, but location is good. Apartment was very spacious with kitchen, TV, dining area, bathroom and balcony. WIFI is very poor quality, drops out and is complicated to connect. Balcony and living area looks directly into an office building. Bathroom could use a proper wipe down and mop. I believe the pool is out of service. Think of this more as a bed at motel quality - don't have high expectations but it does the job!

Hotel was quiet and spacious. But wifi was terrible and room needs to be refurbished. But main concern was with check-in: it would have saved a great deal of stress and confusion if we’d been told the check-in procedures before beginning our trip - at least a day in advance. As it was, we arrived at the hotel with reception closed, no wifi, no phone linked to a local network. We were lucky to even get into the lobby. It was only through some creativity we were able to find out how to access our room key, and after a stressful period of uncertainty. This was not a good start to our stay.

Excellent location right next to a lot of the shops that I needed away from the much high end shops on queen street. Check in was terrible. Check in date was on a weekend and it is unstaffed thus I was left outside with no communication and instructions on how to check in. The after hours line did not answer my calls had to get Expedia to intervene. Apartment is fantastic. However the bed is single which is not an ideal size for me personally.

Staff member at reception was really helpful and explained the car parking process clearly. Very secure hotel. Located at the bottom of Queen St Mall. Very quiet location. Large suite with big kitchen.

Reception desk is friendly. Comms wise - they are a step behind at every level (send an after hours entry procedure too late, dont have clear instructions for looking up wifi connections, etc.). Rooms are nice, in need of a refresher and could do a lot better job at cleaning.

Excellent position, clean, quiet, beautiful historic building. Booked 2 bed apartment for 3 adults, with 2 singles and 1 double bed. Got a fold out bed which is ok but NO SHEETS, no towels, after chasing housekeeping who were lovely they arrived. Only ONE keycard for 3 adults was poor, and the fact the INCORRECT keycard was given to us and we could not enter our room, had to chase house keeping 20 minutes later. I think they should have reception OPEN on WEEKENDS.

Staff were very accommodating. Water pressure in baths / shores was outstanding!

수건을 갖다주신다고 했는데 주지 않으셨습니다 9시 이후로는 직원이 없어서 불편 합니다

Check in was a shambles. I had emailed prior to the trip to say I would be arriving early, to store our bags, with a reply stating that was ok. When we arrived, there was no one at reception and all indications that no one would be there all day. On calling the ‘help’ number we were advised to walk to their sister apartments, which we did dragging our bags, only to walk back again shortly after as a staff member had turned up to work! He was polite and helpful. The apartment was large, but all I can say is the photos make it look nice. Cupboard doors were falling off, holes in the wall, toilet seat not secured, toilet flush buttons broken and missing, the ensuite shower was unusable due to no curtain or splash glass and the beds are on wheels so they roll with every movement. It is central and convenient, but the maintenance is very poor.

Accommadation was great. We all enjoyed our stay. Loved our room, & it's facilities. Great location. Restaurants, public transport, all within a few minutes walk of Queen St mall. Parking was absolutely shocking. Not impressed at all. Got away late. Not to mention having to park across the street & carry all you're luggage to the hotel entrance upon check-in. Lucky we weren't catching a flight or needed our car in an emergency situation. Hotel underground parking access was via shopping center elevator, which of coarse was all locked out at this time. Trying to depart @ 0500. Could not access the underground carpark prior to 0500. Our access card would not work via hotel basement due to some kind of maintenance upgrade ? Street roller door access would not activate. There was a queue of vehicles trying to access the street roller door. Finally it opened & I was able to walk through down to our car. Not good enough. Very bad instructions overall & a safety issue especially for visitors who are not familar with access.

Communication around access to accommodation outside reception hours could have been shared much earlier. It caused a lot of stress.

Great central location! Easy 5min walk from the central station and is so close to shops and restaurants.

Well located and well appointed apartment style accommodation in Brisbane city centre. Clean, spacious, quiet, and well priced in comparison to others. Beautiful building - art deco style.

Staff member at reception was really helpful and explained the car parking process clearly. Very secure hotel. Located at the bottom of Queen St Mall. Very quiet location. Large suite with big kitchen.

Centrally located accommodation right in the heart of the Brisbane CBD. The retrofitted hotel apartments offer large rooms with lounge and kitchen - suitable for family stay, etc. The close proximity to CBD also means that significant noise can be expected, particularly on weekend nights.

Great for the price,big and roomy and great location

Excellent location

Great location, just off the end of the Queenstreet mall . Woolworths and a BWS bottle shop down below. Walking distance to Central Railway station, and the mall for food and shopping

So conveniently located.

Very handy to transport and shopping.

Great heritage building, excellent location, shower was too small for the size of the apartment we stayed in