Dreams Sands Cancun Resort & Spa
265 US$
/nat
Gennemsnit for september
Vælg datoer for at se priser og tilgængelighed
265 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Dreams Sands Cancun Resort & Spa ligger prisen pr. nat i gennemsnit på 248 US$ i den billigste måned (oktober) og 474 US$ i den dyreste måned (januar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 474 US$ |
| februar | 458 US$ |
| marts | 406 US$ |
| april | 307 US$ |
| maj | 310 US$ |
| juni | 292 US$ |
| juli | 343 US$ |
| august | 282 US$ |
| september | 265 US$ |
| oktober | 248 US$ |
| november | 315 US$ |
| december | 428 US$ |
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sep. · 265 US$
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Dyrest: januar (ca. 474 US$)
Billigst: oktober (ca. 248 US$)
Om dette overnatningssted
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Efter en dukkert i en af de 4 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand. Andre faciliteter på d...
Faciliteter
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Efter en dukkert i en af de 4 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand. Andre faciliteter på dette overnatningssted inkluderer gratis trådløs internetadgang, concierge-tjenester og babysitning (tillægsgebyr). Det er nemt at komme omkring og besøge destinationerne i nærheden med transportservicen (tillægsgebyr).
Forretningsfaciliteter
Gæsterne har blandt andet adgang til renseri/vaskeservice, en døgnåben reception og bagageopbevaring. Gratis parkeringsservice er til rådighed på stedet.
Spisning
Spis dig mæt i internationale retter på World Cafe, som er en af dette overnatningssteds 6 restauranter, eller bliv på værelset, og nyd godt af roomservice døgnet rundt. Du kan også købe en snack på stedets kaffebar/café. Besøg strandbaren, baren ved poolen eller en af de 5 barer/lounger, hvor du kan slappe af med en forfriskende drink.
Værelser
Føl dig hjemme i et af de 414 aircondition-afkølede værelser, der indeholder gratis produkter i minibaren og LED-tv. Med gratis internetforbindelse via kabel og Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Værelset har et privat badeværelse med badekar eller bruser samt gratis toiletartikler og hårtørrer. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.
Lokation
Fra Dreams Sands Cancun Resort & Spa - All Inclusive, som ligger i Cancún (Zona Hotelera), er der kun 15 minutters gang til Cancun Convention Center og Forum By The Sea-indkøbscenteret. Dette overnatningssted med alt inklusive ligger 3,3 km fra Langosta-stranden og 4,2 km fra La Isla Butikscenter.
I nærheden
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark(0.1 mil)
Nichupté-lagunen(0.1 mil)
Playa Ancha(0.2 mil)
Plaza Caracol-indkøbscentret(0.2 mil)
Cancun Convention Center(0.4 mil)
UltraMar Færgeterminal(0.5 mil)
Caracol-stranden(0.5 mil)
Forum By The Sea-indkøbscenteret(0.6 mil)
Forum Beach(0.6 mil)
Gaviota Azul-stranden(0.7 mil)
Cancun-golfklubben ved Pok Ta Pok(0.8 mil)
Chac-mool-stranden(0.9 mil)
Tortuga-stranden(1.4 mil)
Langosta-stranden(2.1 mil)
La Isla Butikscenter(2.4 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(14.8 mil)
Tulum Intl. Lufthavn (TQO)(111.1 mil)
Parkering
Restaurant
Swimmingpool
Roomservice
Overvåget parkering
Turistservice
Lokation
Blvd. Kukulcan km. 8.5 Lote B, Zona Hotelera
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark (0.1 mil)
Nichupté-lagunen (0.1 mil)
Playa Ancha (0.2 mil)
Plaza Caracol-indkøbscentret (0.2 mil)
Cancun Convention Center (0.4 mil)
UltraMar Færgeterminal (0.5 mil)
Værelsesmuligheder
6
Preferred Club King Ocean Front
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
6
Presidential-suite (Presidential)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
1420 ft²
Separat spiseområdeKlimaanlægWi-Fi (Gratis)Separat stue
3
Deluxe Family Connecting Room
Værelsesoplysninger
1 Dobbeltseng
Sover 4
700 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Premium Preferred Club King Balcony Ocean Front
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
350 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
6
Preferred Club Master Suite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
1033 ft²
KlimaanlægWi-Fi (Gratis)Separat stue
4
Deluxe Partial Ocean View Double
Værelsesoplysninger
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
3
Deluxe Partial Ocean View King
Værelsesoplysninger
Sover 2
350 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Preferred Club Double Balcony Ocean Front
Værelsesoplysninger
1 Dobbeltseng
Sover 3
360 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
7
Preferred Club Double Ocean Front
Værelsesoplysninger
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
3
Premium Double Partial Ocean View
Værelsesoplysninger
1 Dobbeltseng
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
5
Deluxe Ocean Front King with Balcony
Værelsesoplysninger
Sover 2
350 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
4
Deluxe Partial Ocean View King with Balcony
Værelsesoplysninger
Sover 2
350 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
4
Premium Preferred Club Double Ocean Front
Værelsesoplysninger
1 Dobbeltseng
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
4
Familiesuite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 4
700 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
5
Preferred Club Corner Suite Ocean Front
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
480 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
4
Premium Double Ocean Front
Værelsesoplysninger
1 Dobbeltseng
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
4
Deluxe Ocean Front King
Værelsesoplysninger
Sover 2
350 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Premium King Balcony Ocean Front
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
350 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
9
Preferred Club Honeymoon Plunge Pool Suite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
350 ft²
KlimaanlægWi-Fi (Gratis)Separat stueTerasseSvømmebasin
4
Deluxe-værelse - 1 kingsize-seng - delvis havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
355 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
4
Deluxe Ocean Front Double
Værelsesoplysninger
Sover 3
350 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
3
Premium Preferred Club King Ocean Front
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
350 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
Gæsteanmeldelser
7.8
God
Baseret på 1.713 verificerede anmeldelser
Hvem overnatter her?
Business
0%
Par
42%
Familie
40%
Gruppe
14%
Solorejsende
1%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Dreams Sands Cancun Resort & Spa roser rejsende konsekvent den venlige service og den rolige, lavvandede strand, der er fantastisk for familier, samtidig med at de bemærker, at dele af ejendommen føles forældede, og at nogle faciliteter trænger til reparation eller bedre vedligeholdelse.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Dreams Sands Cancun Resort & Spa roser rejsende konsekvent den venlige service og den rolige, lavvandede strand, der er fantastisk for familier, samtidig med at de bemærker, at dele af ejendommen føles forældede, og at nogle faciliteter trænger til reparation eller bedre vedligeholdelse.
Feedback om maden er blandet – flere nyder hibachi og steakhouse, men udvalget i buffeten, ventetiden, lukninger og udvandede drikkevarer er tilbagevendende klager. Værelserne får modsatrettede anmeldelser: nogle suiter og havudsigter imponerer, men mange rapporterer vedligeholdelsesproblemer, tynde vægge, muggen lugt og begrænsede balkoner, samt ujævn rengøring. Almindelige frustrationer omfatter reserverede 'Preferred'-strandområder, der begrænser liggestole, og lejlighedsvis pres for at deltage i medlemspræsentationer. Forvent et mindre, livligt strandophold med en smuk beliggenhed, varierende mad og aldrende infrastruktur.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Smukt strandmiljø, daglig underholdning og et godt spa, men hovedpoolen har mange ødelagte fliser, liggestole er begrænset af “Preferred”-områder, og elevatorerne er ofte langsomme eller ude af drift.
Relaterede gæsteanmeldelser
6
Omar
15. jul. 2025
·
Overnattede 4 nætter
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
10
Salvador
17. okt. 2025
·
Overnattede 3 nætter
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
6
Michelle
22. feb. 2025
·
Overnattede 5 nætter
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
6
Teresa
20. okt. 2025
·
Overnattede 4 nætter
Friendly Staff, but the pools suck
Friendly Staff, but the pools suck
10
Amy
15. apr. 2025
·
Overnattede 5 nætter
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
8
Joel
30. sep. 2025
·
Overnattede 6 nætter
To many restricted or reserved areas & dining .
To many restricted or reserved areas & dining .
8
Darryl
27. apr. 2025
·
Overnattede 4 nætter
The spa was nice
The spa was nice
4
Nicholas
23. aug. 2025
·
Overnattede 2 nætter
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
8
Tracy
9. nov. 2025
·
Overnattede 7 nætter
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
4
Thomas
9. jan. 2025
·
Overnattede 7 nætter
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Offentlige områder og mange værelser holdes rene, men flere anmeldelser nævner muggen lugt, skimmel, lækager og ujævn rengøring.
Relaterede gæsteanmeldelser
6
Alonso
29. dec. 2024
·
Overnattede 6 nætter
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
10
Kim
15. sep. 2025
·
Overnattede 7 nætter
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
4
nicole
10. jan. 2026
·
Overnattede 1 nat
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
10
Jeremy
11. feb. 2026
·
Overnattede 3 nætter
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
4
Mirna
21. nov. 2024
·
Overnattede 7 nætter
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
2
Diju
17. aug. 2025
·
Overnattede 3 nætter
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
2
Lee
20. jan. 2026
·
Overnattede 7 nætter
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
8
Daevin
12. sep. 2025
·
Overnattede 6 nætter
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
6
Elvis
26. nov. 2024
·
Overnattede 3 nætter
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
4
Thomas
9. jan. 2025
·
Overnattede 7 nætter
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Værelser er ofte ældre med vedligeholdelsesproblemer (A/C, VVS, tynde vægge) og få balkoner, selvom nogle suiter og havudsigter skiller sig ud.
Relaterede gæsteanmeldelser
8
Qingxin
8. nov. 2025
·
Overnattede 4 nætter
The room is a little old.
The room is a little old.
6
Miguel
2. sep. 2025
·
Overnattede 3 nætter
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
10
Lisa
10. apr. 2025
·
Overnattede 5 nætter
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
8
Anais
5. aug. 2025
·
Overnattede 4 nætter
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6. jul. 2025
·
Overnattede 3 nætter
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
Jennifer
9. sep. 2025
·
Overnattede 4 nætter
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
8
Rachel
7. aug. 2025
·
Overnattede 4 nætter
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
10
Renee
16. aug. 2025
·
Overnattede 4 nætter
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
6
Carl
10. nov. 2025
·
Overnattede 7 nætter
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
8
Daevin
12. sep. 2025
·
Overnattede 6 nætter
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Udbredt rost som varmt og opmærksomt på stranden, i barerne og restauranterne. Nogle rapporterer påtrængende salg af medlemskaber og lejlighedsvis langsom eller ujævn service.
Relaterede gæsteanmeldelser
4
Diann
27. aug. 2025
·
Overnattede 3 nætter
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
10
David
11. nov. 2025
·
Overnattede 3 nætter
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
10
Adriana
24. apr. 2025
·
Overnattede 3 nætter
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
4
Jesus
15. sep. 2025
·
Overnattede 4 nætter
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
10
Anna
28. okt. 2025
·
Overnattede 7 nætter
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
8
Darcy
30. sep. 2025
·
Overnattede 6 nætter
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Brenda
14. sep. 2025
·
Overnattede 5 nætter
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
8
Daevin
12. sep. 2025
·
Overnattede 6 nætter
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
8
Suzanne Elizabeth
1. jul. 2025
·
Overnattede 4 nætter
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
10
Jamal
1. dec. 2025
·
Overnattede 3 nætter
The staff as a whole were outstanding.
The staff as a whole were outstanding.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Den rolige, lavvandede, turkisblå strand er et højdepunkt, og hotellet ligger tæt på butikker og natteliv. Flere bryder sig ikke om reserverede “Preferred”-områder, der begrænser liggestole.
Relaterede gæsteanmeldelser
10
Dolinda
31. aug. 2025
·
Overnattede 7 nætter
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
8
Carrie Lynn
25. maj 2025
·
Overnattede 6 nætter
Great beach, shopping center across the street.
Great beach, shopping center across the street.
10
Stephanie Erica
18. jan. 2025
·
Overnattede 7 nætter
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
10
John
6. sep. 2025
·
Overnattede 5 nætter
Beach was wonderful.
Beach was wonderful.
8
KATHY
2. okt. 2025
·
Overnattede 3 nætter
Beautiful beach
Beautiful beach
8
Fernando
4. okt. 2025
·
Overnattede 2 nætter
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
10
Tamra
20. feb. 2025
·
Overnattede 9 nætter
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
8
Darcy
30. sep. 2025
·
Overnattede 6 nætter
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Fredy
1. jun. 2025
·
Overnattede 4 nætter
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
8
JENNIFER
20. okt. 2025
·
Overnattede 8 nætter
Good Resort. Location had great access to local shopping, ferry, and restaurants.
Good Resort. Location had great access to local shopping, ferry, and restaurants.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Varierede muligheder med højdepunkter som hibachi og steakhouse, men den samlede kvalitet er inkonsekvent; der forekommer ventetid og lejlighedsvise lukninger, roomservice er begrænset, og mange synes, at drikkevarerne er udvandede.
Relaterede gæsteanmeldelser
8
Ryan
20. feb. 2026
·
Overnattede 5 nætter
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
8
GLEN
14. nov. 2025
·
Overnattede 3 nætter
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
8
Roy
25. sep. 2025
·
Overnattede 4 nætter
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
4
Christina
15. aug. 2025
·
Overnattede 4 nætter
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
6
Ana K
29. aug. 2025
·
Overnattede 5 nætter
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
8
Anais
5. aug. 2025
·
Overnattede 4 nætter
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6. jul. 2025
·
Overnattede 3 nætter
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
peter
16. okt. 2025
·
Overnattede 3 nætter
Food was amazing.
Food was amazing.
8
Paul
16. sep. 2025
·
Overnattede 4 nætter
Disappointed in the dining options
Disappointed in the dining options
6
Robyn Sukhpreet Kaur
10. nov. 2024
·
Overnattede 10 nætter
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
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10
Victor
for 3 uger siden
·
Overnattede 1 nat
Excelente atención del personal habitación limpia con una vista espectacular
Excelente atención del personal habitación limpia con una vista espectacular
6
Isabella
9. aug. 2026
·
Overnattede 4 nætter
A minha experiência foi boa! O buffet do restaurante poderia ser mais variado com comida mais internacional. E o atendimento do funcionários principalmente dos restaurantes é muito enrolado. Não sei se são poucos funcionários ou se são mau treinados. Mas eles são muito enrolados. Fora isso não tenho reclamações a fazer. Foi tudo bom.
A minha experiência foi boa! O buffet do restaurante poderia ser mais variado com comida mais internacional. E o atendimento do funcionários principalmente dos restaurantes é muito enrolado. Não sei se são poucos funcionários ou se são mau treinados. Mas eles são muito enrolados. Fora isso não tenho reclamações a fazer. Foi tudo bom.
10
Yadira
28. jul. 2026
·
Overnattede 3 nætter
Súper buen hotel muy recomendable
Súper buen hotel muy recomendable
4
Silvia
4. jul. 2026
·
Overnattede 6 nætter
As duas estrelas creditadas nessa avaliação à propriedade se devem ao atendimento de dois funcionários muito prestativos: Noé do restaurante Pátio e Sérgio do restaurante japonês. De um modo geral, o hotel é antigo e tem poucos atrativos comparado aos hotéis da região. Para famílias com crianças definitivamente essa não é uma opção. Repetimos o mesmo restaurante três vezes, pois a disponibilidade nos restaurantes, que são poucos, é pequena. Não é possível fazer reserva, então você pode enfrentar filas de até uma hora para comer. A mesma dificuldade de se dá no almoço. Ainda que você tenha pago a mais para ser um "cliente preferred", o que teoricamente te daria vantagens, elas não existem na prática. Uma dica que eu preciso deixar para qualquer hóspede: recuse a participação que vai ser ostensivamente oferecida a você pelos funcionários da área VIP, para que você participe de uma apresentação do "Hyatt Vacation Club". Para convencer você a participar da apresentação vão prometer a você diversos benefícios. Essa apresentação vai consumir uma manhã inteira das suas férias e ao final, vão te enrolar e não vão te dar o que prometeram. Para finalizar, tive a oportunidade de conhecer Cancún e vi que existem inúmeros hotéis com o valor parecido, que são infinitamente melhores. Pesquisem. Infelizmente eu optei por essa propriedade seguindo os filtros da Expedia para membros Vip Gold e me deu muito mal.
As duas estrelas creditadas nessa avaliação à propriedade se devem ao atendimento de dois funcionários muito prestativos: Noé do restaurante Pátio e Sérgio do restaurante japonês. De um modo geral, o hotel é antigo e tem poucos atrativos comparado aos hotéis da região. Para famílias com crianças definitivamente essa não é uma opção. Repetimos o mesmo restaurante três vezes, pois a disponibilidade nos restaurantes, que são poucos, é pequena. Não é possível fazer reserva, então você pode enfrentar filas de até uma hora para comer. A mesma dificuldade de se dá no almoço. Ainda que você tenha pago a mais para ser um "cliente preferred", o que teoricamente te daria vantagens, elas não existem na prática. Uma dica que eu preciso deixar para qualquer hóspede: recuse a participação que vai ser ostensivamente oferecida a você pelos funcionários da área VIP, para que você participe de uma apresentação do "Hyatt Vacation Club". Para convencer você a participar da apresentação vão prometer a você diversos benefícios. Essa apresentação vai consumir uma manhã inteira das suas férias e ao final, vão te enrolar e não vão te dar o que prometeram. Para finalizar, tive a oportunidade de conhecer Cancún e vi que existem inúmeros hotéis com o valor parecido, que são infinitamente melhores. Pesquisem. Infelizmente eu optei por essa propriedade seguindo os filtros da Expedia para membros Vip Gold e me deu muito mal.
10
Fabiane
2. jul. 2026
·
Overnattede 2 nætter
Ótimo, equipe muito pronta. Vista linda
Ótimo, equipe muito pronta. Vista linda
Overnatningsstedets retninglinjer
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Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
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Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-17: 218.89231307073973USD
- 2026-09-18: 218.80608575219725USD
- 2026-09-19: 217.95383125988766USD
- 2026-09-20: 218.02415477886962USD
- 2026-09-21: 218.02415477886962USD
- 2026-09-22: 218.02415477886962USD
- 2026-09-23: 217.67921047430417USD
- 2026-09-24: 225.70441135717772USD
- 2026-09-25: 226.58223803820798USD
- 2026-09-26: 226.66846535675046USD
- 2026-09-27: 218.60415303729246USD
- 2026-09-28: 218.89231307073973USD
- 2026-09-29: 218.80608575219725USD
- 2026-09-30: 218.80608575219725USD
- 2026-10-01: 203.23591567846677USD
- 2026-10-02: 203.23591567846677USD
- 2026-10-03: 203.23591567846677USD
- 2026-10-04: 203.23591567846677USD
- 2026-10-05: 203.23591567846677USD
- 2026-10-06: 226.58223803820798USD
- 2026-10-07: 226.69198826733395USD
- 2026-10-08: 226.7076643693237USD
- 2026-10-09: 226.69198826733395USD
- 2026-10-10: 226.69198826733395USD
- 2026-10-11: 226.69198826733395USD
- 2026-10-12: 226.58223803820798USD
- 2026-10-13: 226.66846535675046USD
- 2026-10-14: 226.7076643693237USD
- 2026-10-15: 226.58223803820798USD
- 2026-10-16: 226.63038731683346USD
- 2026-10-17: 226.69198826733395USD
- 2026-10-18: 226.58223803820798USD
- 2026-10-19: 226.69198826733395USD
- 2026-10-20: 226.58223803820798USD
- 2026-10-21: 226.66846535675046USD
- 2026-10-22: 226.58223803820798USD
- 2026-10-23: 226.58223803820798USD
- 2026-10-24: 226.58223803820798USD
- 2026-10-25: 207.43735622448727USD
- 2026-10-26: 207.43735622448727USD
- 2026-10-27: 207.43735622448727USD
- 2026-10-28: 207.43735622448727USD
- 2026-10-29: 207.43735622448727USD
- 2026-10-30: 207.43735622448727USD
- 2026-10-31: 207.43735622448727USD
- 2026-11-01: 255.41386493933103USD
- 2026-11-02: 255.41386493933103USD
- 2026-11-03: 255.41386493933103USD
- 2026-11-04: 283.2232698691406USD
- 2026-11-05: 310.0504225089111USD
- 2026-11-06: 310.0504225089111USD
- 2026-11-07: 309.8779678718262USD
- 2026-11-08: 284.34883150720214USD
- 2026-11-09: 283.2232698691406USD
- 2026-11-10: 277.7280342106323USD
- 2026-11-11: 283.2232698691406USD
- 2026-11-12: 309.8779678718262USD
- 2026-11-13: 309.8779678718262USD
- 2026-11-14: 309.8779678718262USD
- 2026-11-15: 310.0504225089111USD
- 2026-11-16: 257.235392960144USD
- 2026-11-17: 257.235392960144USD
Indtjekningen foregår ikke på selve overnatningsstedet. For at tjekke ind skal du gå til [Check-in Personalizado].Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort og debetkort. Kontanter accepteres ikke
- Lydisolerede gæsteværelser kan ikke garanteres
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Den samlede pris for ophold den 1. januar inkluderer et gebyr for en obligatorisk gallamiddag nytårsdag
- Kun registrerede gæster kan opholde sig på værelserne.
- Hotellet tillader kun kæledyr på specifikke værelser, og der gælder desuden andre begrænsninger for kæledyr (der pålægges et tillægsgebyr, som kan findes i afsnittet om gebyrer). Gæster skal henvende sig direkte til hotellet via kontaktoplysningerne i reservationsbekræftelsen for at medbringe kæledyr.
- Dette overnatningssted tager mod gæster af alle seksuelle orienteringer og kønsidentiteter (LGBTQ+-venligt).
- Tillægsgebyr for kæledyr: USD 65 pr. kæledyr pr. nat
- Der opkræves ikke gebyrer for servicedyr
- Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Restaurant
Swimmingpool
Roomservice
Overvåget parkering
Turistservice
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Damprum
Massage
Spa og wellnesscenter
Børneklub
Bar ved poolen
Morgenmad på værelset
Familierum
Beach Sun Loungers
Snack Bar/Deli
Serviceydelser
Turistservice
Børnepasning
Rengøring
Valutaveksling
Sikkerhedsboks
Hæveautomat
Vaskeri
24-Hour Front Desk
Bingo
Concierge Services
Aktiviteter
Swimmingpool
Privat strand
Golfbane (i nærheden)
Strand - i nærheden
Dykning
Legeplads
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Udendørs pool
Livemusik
Evening Entertainment
Pool (Infinity)
Udendørs møbler
Pool (Seasonal Outdoor)
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Terrasse
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Parkering
Parkering
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Parking Onsite
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