Grand Oasis Viva
265 US$
/ noche
Promedio para septiembre
Precios para Grand Oasis Viva
Selecciona fechas para ver precios y disponibilidad
265 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Grand Oasis Viva, los precios por noche son de 248 US$ de media en el mes más barato (octubre) y de 474 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 474 US$ |
| febrero | 458 US$ |
| marzo | 406 US$ |
| abril | 307 US$ |
| mayo | 310 US$ |
| junio | 292 US$ |
| julio | 343 US$ |
| agosto | 282 US$ |
| septiembre | 265 US$ |
| octubre | 248 US$ |
| noviembre | 315 US$ |
| diciembre | 428 US$ |
E
F
M
A
M
J
J
A
sept · 265 US$
S
O
N
D
Más caro: enero (aprox. 474 US$)
Más barato: octubre (aprox. 248 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 4 piscinas al aire libre nada como la playa privada para descansar. Encontrarás además con...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 4 piscinas al aire libre nada como la playa privada para descansar. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago). Recorre rápida y cómodamente las principales atracciones de la zona gracias al servicio de transporte (de pago).
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Degusta algo de cocina internacional en World Cafe, uno de los 6 restaurantes de este alojamiento. El alojamiento también te ofrece servicio de habitaciones las 24 horas y una cafetería. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 5 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 414 habitaciones con aire acondicionado, artículos del minibar gratis y televisión LED. Para los momentos de ocio, tendrás un televisor con canales por cable y conexión a Internet por cable y wifi gratis. El baño privado con bañera o ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Dreams Sands Cancun Resort & Spa - All Inclusive se encuentra en Zona Hotelera (Cancún), a apenas 15 minutos a pie de Centro de Convenciones de Cancún y Centro comercial Forum By The Sea. Además, este alojamiento con todo incluido se encuentra a 3,3 km de Playa Langosta y a 4,2 km de Plaza la Isla.
Qué hay cerca
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 millas)
Laguna Nichupté(0.1 millas)
Playa Ancha(0.2 millas)
Centro comercial Plaza Caracol(0.2 millas)
Centro de Convenciones de Cancún(0.4 millas)
Terminal de ferry Ultramar(0.5 millas)
Playa Caracol(0.5 millas)
Centro comercial Forum By The Sea(0.6 millas)
Playa Fórum(0.6 millas)
Playa Gaviota Azul(0.7 millas)
Club de golf Pok Ta Pok(0.8 millas)
Playa Chac Mool(0.9 millas)
Playa Tortugas(1.4 millas)
Playa Langosta(2.1 millas)
Plaza la Isla(2.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(14.8 millas)
Aeropuerto Internacional de Tulum (TQO)(111.1 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Ubicación
Blvd. Kukulcan km. 8.5 Lote B, Zona Hotelera
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 millas)
Laguna Nichupté (0.1 millas)
Playa Ancha (0.2 millas)
Centro comercial Plaza Caracol (0.2 millas)
Centro de Convenciones de Cancún (0.4 millas)
Terminal de ferry Ultramar (0.5 millas)
Opciones de habitación
6
Preferred Club King Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Suite presidencial (Presidential)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1420 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
3
Deluxe Family Connecting Room
Detalles de la oferta
1 Cama Doble
Capacidad: 4
700 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Premium Preferred Club King Balcony Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
350 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Preferred Club Master Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1033 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
4
Deluxe Partial Ocean View Double
Detalles de la oferta
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
3
Deluxe Partial Ocean View King
Detalles de la oferta
Capacidad: 2
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Preferred Club Double Balcony Ocean Front
Detalles de la oferta
1 Cama Doble
Capacidad: 3
360 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Preferred Club Double Ocean Front
Detalles de la oferta
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
3
Premium Double Partial Ocean View
Detalles de la oferta
1 Cama Doble
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Deluxe Ocean Front King with Balcony
Detalles de la oferta
Capacidad: 2
350 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Deluxe Partial Ocean View King with Balcony
Detalles de la oferta
Capacidad: 2
350 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Premium Preferred Club Double Ocean Front
Detalles de la oferta
1 Cama Doble
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Suite familiar
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 4
700 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Preferred Club Corner Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
480 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Premium Double Ocean Front
Detalles de la oferta
1 Cama Doble
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Deluxe Ocean Front King
Detalles de la oferta
Capacidad: 2
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Premium King Balcony Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
350 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Preferred Club Honeymoon Plunge Pool Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independientePatioPiscina de inmersión
4
Deluxe Partial Ocean View King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
355 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
4
Deluxe Ocean Front Double
Detalles de la oferta
Capacidad: 3
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
3
Premium Preferred Club King Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
350 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
Reseñas de los huéspedes sobre Grand Oasis Viva
7.8
Bueno
Basado en 1713 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
42%
Familia
40%
Grupo
14%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Dreams Sands Cancun Resort & Spa, los viajeros elogian constantemente el servicio amable y la playa tranquila y poco profunda, ideal para familias, al tiempo que señalan que algunas partes de la propiedad se ven anticuadas y algunas instalaciones necesitan reparación o un mejor mantenimiento.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Dreams Sands Cancun Resort & Spa, los viajeros elogian constantemente el servicio amable y la playa tranquila y poco profunda, ideal para familias, al tiempo que señalan que algunas partes de la propiedad se ven anticuadas y algunas instalaciones necesitan reparación o un mejor mantenimiento.
Las opiniones sobre la comida son variadas: a varios les gusta el restaurante hibachi y la parrilla, pero la variedad del buffet, las esperas, los cierres y las bebidas diluidas son quejas recurrentes. Las habitaciones suscitan opiniones contrastadas: algunas suites y vistas al océano impresionan, pero muchos informan sobre problemas de mantenimiento, paredes delgadas, olores a humedad y balcones limitados, además de un servicio de limpieza inconsistente. Las frustraciones comunes incluyen las áreas de playa reservadas para los clientes 'Preferred' que limitan las tumbonas y la ocasional presión para asistir a presentaciones de membresía. Espere una estancia frente a la playa más pequeña y animada con un entorno precioso, comida variable y una infraestructura envejecida.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Bonita configuración de la playa, entretenimiento diario y un spa que gusta, pero la piscina principal tiene muchas baldosas rotas, las tumbonas están restringidas por las secciones “Preferred” y los ascensores suelen ser lentos o estar fuera de servicio.
Reseñas de huéspedes relacionadas
6
Omar
15 jul 2025
·
Se alojó 4 noches
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
Overall a good stay. THE GOOD: Service and employees are all amazing. Especially Maria at the EL PATIO restaurant and Elmer at the BARRACUDA main bar, they definitely went out of their way to make sure we had a great time. Carlo at El Patio was also great. Food, drink selection is very good as well all around. They even have a coffee and pastry shop open all the time, which is also included. Location is great as well, walking distance to the main strip and the beach is one of the best. THE BAD: The main pool is in DESPERATE need of repairs. There are literally hundreds of small tiles missing on the pool floor, my 6 year old kid even got a small cut on his toe from stepping on one of them. There are 2 other pools next to the main one which are nicer and in much better shape, steer away from the main one. Also, they advice you to make reservations on their app for the HIMITSU teppanyaki tables every day at 3:15pm as they release them BUT we tried every single day of our stay at 3:15pm and they never had a table available, ended up eating at Gaucho Grill and El Patio instead, so plan on not getting into that restaurant ( even though it looked slow ). Rooms could use a little updating as well, they show the hotel’s age. Overall worth the money but could be better.
10
Salvador
17 oct 2025
·
Se alojó 3 noches
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
La alberca excelente de limpia pero si estaba fría pudieran considerar poner calefacción.
6
Michelle
22 feb 2025
·
Se alojó 5 noches
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
Things were falling apart and not fixed, for example pool was missing a lot of tiles. Food was actually very good in each restaurant. The only issue with the food was the limited time to eat. I would assume that I could eat when I wanted to. The alcohol selection was poor. I am trying to do low carbs and basically only drink beer. I was looking for a beer that tastes good like Busch light or Ultra and low in carbs but they had none. The staff for the most part was absolutely amazing. Always cleaning and taking care of the guests. The events were fun, some much better than others, but understandable when trying to please so many different types of people. The worst part was that when we arrived we were told that we qualified for a free upgrade. We did not need this but we said sure and thanks, however when we checked out we were charged an additional $500. Total scam and I have told everyone not to go to this resort due to this scam.
6
Teresa
20 oct 2025
·
Se alojó 4 noches
Friendly Staff, but the pools suck
Friendly Staff, but the pools suck
10
Amy
15 abr 2025
·
Se alojó 5 noches
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
Smaller resort but it had everything we needed. Overall wonderful experience for spring break. We had a larger group (16)
8
Joel
30 sept 2025
·
Se alojó 6 noches
To many restricted or reserved areas & dining .
To many restricted or reserved areas & dining .
8
Darryl
27 abr 2025
·
Se alojó 4 noches
The spa was nice
The spa was nice
4
Nicholas
23 ago 2025
·
Se alojó 2 noches
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
8
Tracy
9 nov 2025
·
Se alojó 7 noches
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
Best beach that’s calm, beautiful and safe for all ages. The staff are amazing. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic. The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself. It’s very difficult to get room service on the app. Very few rooms have balconies and if you want one it’s an upgrade. Food is average and buffet is small and limited. The bed in our preheated club room was like sleeping on a pullout couch for a week. The property location, beach and staff make up for what is lacking but I hope the hotel will get around to improving the other things because Dreams Sands has a lot of potential.
4
Thomas
9 ene 2025
·
Se alojó 7 noches
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las áreas comunes y muchas habitaciones se mantienen limpias, pero varias reseñas citan olores a humedad, moho, fugas y un servicio de limpieza inconsistente.
Reseñas de huéspedes relacionadas
6
Alonso
29 dic 2024
·
Se alojó 6 noches
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
Staff is great, grounds are great, room was disappointing bed is stiff pillows are hard and to thick, toilet wouldn’t flush, shower tub clog, it rained one of the nights and water was dripping from the ceiling in the buffet area.
10
Kim
15 sept 2025
·
Se alojó 7 noches
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
The property was beautiful, one small complaint with the 2nd floor, very musty in room and the hallway. Other than that it was perfect
4
nicole
10 ene 2026
·
Se alojó 1 noche
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
We were good we were given an upgrade but were moved to a room on a higher floor without w balcony. I booked balcony rooms because we love to sit outside in the morning. Additionally our room fridge didn’t work, the bathroom had a mold in the shower. Over all a very disappointing stay
10
Jeremy
11 feb 2026
·
Se alojó 3 noches
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
I had an amazing time here! The guest service, in every area of this resort, was 10/10! You can tell that whoever runs this place believes 100% in perfect customer service! I enjoyed the hospitality all the way around as well as the food, also the cleanliness. I loved my room and the resort itself is BEAUTIFUL! The photos and videos I saw online didn’t do it any justice at all! I would definitely go back! There’s also events going on that are super cool too.
4
Mirna
21 nov 2024
·
Se alojó 7 noches
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
The hotel had a horrible smell like sewage, the room was not like pictured. room would be cleaned and they would not leave clean towels you had to call to get them or see if you seen someone from housekeeping to clean ones.
2
Diju
17 ago 2025
·
Se alojó 3 noches
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience
2
Lee
20 ene 2026
·
Se alojó 7 noches
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
This hotel is quite worn down and needs renovation. There were brown spots on the bed covers and hairs and dirty glasses in the room when I checked in. The rooms were smelly (moist). The food was good in some restaurants, and not so good in a few. Most of the staff were nice and service minded, but some were quite rude. One waitress even made my friend cry. Very Americanised tip culture where the staff expect tip for anything they serve or help you with, even if it’s an all inclusive resort (not what we’re used to in Europe, where we tip when the service has exceeded expectations and a good level of service is standard). Extremely loud party music outside and in the hotel lobby area most nights until late so I had to sleep with earplugs. Half the beach and pool chairs (and one of the pools) are in a “preferred” area which you have to pay 70 USD extra per night to use. We asked about this as some in our party had booked this option not knowing what it was, and some had not seen this on the booking sites used. We were told “all guests are treated the same, but some have paid for the preferred facilities”. All guests were NOT treated the same! Two days they used part of the beach for a private event, so we had to move midday and squeeze in with the other hotel guests. Despite the beach access being smaller we still weren’t allowed to use the “preferred” side of the beach.
8
Daevin
12 sept 2025
·
Se alojó 6 noches
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
6
Elvis
26 nov 2024
·
Se alojó 3 noches
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
The resort was clean but is very outdated and has number of issues going all around. Our toilet was not flushing, someone came to look at it and it was somewhat working after that but still a problem. Showers are very outdated and barely any water flow going. The foset water had weird smell, like a soure, you could smell it on the hallways as well. One of the elevators was broken the entire time we were there and everyone was using other side elevator and it took a long time to make it to the 9th floor. One working elevator couldn’t fit lot of people and there was always a big line to go up. Breakfast/buffe room the floor had several licking spots that was dripping on the floors. The staff had buckets and towels laid on the floors to prevent from falling. Wouldn’t never go back to this resort. Sorry. *(Give credit to all staff members at this resort, specially to our server Ricardo, he was amazing, would recommend him to everyone).
4
Thomas
9 ene 2025
·
Se alojó 7 noches
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
Beautiful beach and great service . Terrible condition of the pool , my kids got their toes cut several times because the pool needs to replace their tiles since they are all broken ! The Buffett ceiling is leaking on you , on the food , everywhere and has mold !
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser anticuadas y presentan problemas de mantenimiento (aire acondicionado, fontanería, paredes delgadas) y pocos balcones, aunque algunas suites y vistas al océano destacan.
Reseñas de huéspedes relacionadas
8
Qingxin
8 nov 2025
·
Se alojó 4 noches
The room is a little old.
The room is a little old.
6
Miguel
2 sept 2025
·
Se alojó 3 noches
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
10
Lisa
10 abr 2025
·
Se alojó 5 noches
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
Room was a little outdated, shower head leaked and walls were very thin. But all in all it was a good vacation.
8
Anais
5 ago 2025
·
Se alojó 4 noches
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6 jul 2025
·
Se alojó 3 noches
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
Jennifer
9 sept 2025
·
Se alojó 4 noches
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
The beaches are beautiful. We stayed in the honeymoon suite with a private pool, it was an amazing room.
8
Rachel
7 ago 2025
·
Se alojó 4 noches
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
When I reserved this hotel it was rated an 8.8, I feel this rating is completely over-rated. The food is subpar (5.0) the entertainment was lacking (7.5), there was construction everywhere (3.0) and the rooms need major renovations (6.0). I would rate it a 7.0 at best.
10
Renee
16 ago 2025
·
Se alojó 4 noches
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.
6
Carl
10 nov 2025
·
Se alojó 7 noches
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
When I arrived I was checked in by Concierge and upgraded to a balcany room with seaview, I did not anticipate the room to have an adjoining room with gaps around that door as well as gaps around the main door and balcony door. The room was NOT quiet at all, I did raise this with the team but the only solution was to move and after a long flight, unpacking and trying to settle for a holiday I didnt really want to pack and unpack again to move rooms. Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese. All the staff were very warm and welcoming. The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck. I did find myself sunchasing with not a lot of success when I was around the hotel. I gave it 3 out of 5 but that is mainly due to the noise in the room and how the "privilage club" got much better preference for sunbathing even though the number of people over there was minimal.
8
Daevin
12 sept 2025
·
Se alojó 6 noches
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Ampliamente elogiado como cálido y atento en la playa, bares y restaurantes. Algunos informan sobre ventas de membresía insistentes y un servicio ocasionalmente lento o irregular.
Reseñas de huéspedes relacionadas
4
Diann
27 ago 2025
·
Se alojó 3 noches
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
10
David
11 nov 2025
·
Se alojó 3 noches
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
Entire staff is friendly and helpful. The resort is a ⭐️⭐️⭐️⭐️⭐️.
10
Adriana
24 abr 2025
·
Se alojó 3 noches
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
The service and staff are amazing!! Misael is our favorite person on the beach! He never lets our drinks run out!! Sandra over at the spa gives amazing massages! Pastor over at the restaurants was always so attentive making us delicious food!! Made me my favorite drink, agua de Chaya . They truly make us feel like family. We’ve been here like 6 times and will continue returning!
4
Jesus
15 sept 2025
·
Se alojó 4 noches
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
Room was good, property was ok but definitely needs updates. Service was horrible from the lobby all the way to the restaurants, most employees seem like they hate their job and are definitely not friendly.
10
Anna
28 oct 2025
·
Se alojó 7 noches
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
Staff was amazing!! Shout out to Leilani, Carlos, Bryan, Melissa and Sandra from the Spa. Your Entertainment Team is First Class. They are truly devoted to their job and genuinely are having fun with you. Loved every minute!!
8
Darcy
30 sept 2025
·
Se alojó 6 noches
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Brenda
14 sept 2025
·
Se alojó 5 noches
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
The customer service throughout our entire stay was excellent. Specifically our beach waiter Abraham. He was pleasant, very attentive, had great suggestions for different drink and food options, and seemed like genuinely kind person. We also had great service and attentiveness in the pool area from Sergio, Magaly and Gustavo who made sure to accommodate us and our belongings in the sitting area of the pool when asked. La pasamos increíble gracias a ustedes! Muchísimas gracias Abraham, Gustavo, Sergio y Magaly! Especialmente Abraham que nos apoyó con los nombres de sus compañeros para asegurarse de que ellos también fueran mencionados en nuestro review!
8
Daevin
12 sept 2025
·
Se alojó 6 noches
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
Amazing food! The staff were always cleaning something, it was spotless! They were attentive to our every need, and went out of their way to help with any request! The rooms were the only downside as the beds were uncomfortable, the walls weren’t soundproof, and the shower was not a consistent temperature. Overall a really great experience though! Would recommend if you’re wanting a smaller resort with less crowds and great staff!
8
Suzanne Elizabeth
1 jul 2025
·
Se alojó 4 noches
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
I went to this resort with a college friend for a long weekend getaway. Upon arrival, we were told our rooms were not available, and the front desk staff handed us off to additional staff who tried to upsell us on spa packages, dinners on the beach, and a two-hour presentation at the property next-door similar to a timeshare presentation. We were hot and tired from traveling and did not want to be forced into activities before we even saw the property. The food was decent, but by day three, we noticed a lot of similarities on the buffet. The evening entertainment options were very limited and pretty basic. Several of the staff members were very kind and helpful and always said hello and offered help.
10
Jamal
1 dic 2025
·
Se alojó 3 noches
The staff as a whole were outstanding.
The staff as a whole were outstanding.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
La playa tranquila, poco profunda y turquesa es lo más destacado y el hotel se encuentra cerca de tiendas y vida nocturna. A varios no les gustan las secciones reservadas para los clientes 'Preferred' que limitan las tumbonas.
Reseñas de huéspedes relacionadas
10
Dolinda
31 ago 2025
·
Se alojó 7 noches
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
8
Carrie Lynn
25 may 2025
·
Se alojó 6 noches
Great beach, shopping center across the street.
Great beach, shopping center across the street.
10
Stephanie Erica
18 ene 2025
·
Se alojó 7 noches
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
Great location close to downtown nightclubs and shops. Staff were amazing and polite. Enjoyed every moment of our stay. Will be back.
10
John
6 sept 2025
·
Se alojó 5 noches
Beach was wonderful.
Beach was wonderful.
8
KATHY
2 oct 2025
·
Se alojó 3 noches
Beautiful beach
Beautiful beach
8
Fernando
4 oct 2025
·
Se alojó 2 noches
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
Zimmer mit Meerblick, schöner Strand, Essen und drinks sind ok und der Preis mit AI ist fair.
10
Tamra
20 feb 2025
·
Se alojó 9 noches
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
Absolutely Beautiful Beach! The water was warm! Great location with a mall across the street if you want to shop. I would highly recommend if you are looking for a beautiful beach and ocean to swim in!!
8
Darcy
30 sept 2025
·
Se alojó 6 noches
Great location. Staff very helpful and professional.
Great location. Staff very helpful and professional.
10
Fredy
1 jun 2025
·
Se alojó 4 noches
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
2nd time here I love the beach. I been many times to Cancun nothing beats dream sands beach.. The water is so clear and beautiful. Shopping, restaurants and bars are close the hotel.
8
JENNIFER
20 oct 2025
·
Se alojó 8 noches
Good Resort. Location had great access to local shopping, ferry, and restaurants.
Good Resort. Location had great access to local shopping, ferry, and restaurants.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Opciones variadas con aspectos destacados como el restaurante hibachi y la parrilla, pero la calidad general es inconsistente; se producen esperas y cierres ocasionales, el servicio de habitaciones es limitado y muchos encuentran las bebidas aguadas.
Reseñas de huéspedes relacionadas
8
Ryan
20 feb 2026
·
Se alojó 5 noches
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
Staff was very friendly and engaging. Bartenders were awesome. Food was decent for all inclusive. Asian place was our favorite. They do need some maintenance on the elevators. One would stop at every floor for no reason, and we often waited several minutes for one to arrive or gave up and took the stairs. Everything else was incredible.
8
GLEN
14 nov 2025
·
Se alojó 3 noches
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time
8
Roy
25 sept 2025
·
Se alojó 4 noches
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
The beach was beautiful, perfect white sand. Staff cleaned seaweed every morning to ensure you had pic perfect water, food was good not amazing but multiple options for all.
4
Christina
15 ago 2025
·
Se alojó 4 noches
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.
6
Ana K
29 ago 2025
·
Se alojó 5 noches
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
8
Anais
5 ago 2025
·
Se alojó 4 noches
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
Rooms are a little outdated but the view from our room was amazing. The hotel has access to a large portion of the beach and there were plenty of pools around without it being overly crowded. Plenty of bar areas with good drinks that are not too sugary. I don’t recommend room service as I noticed the food quality was lower than what you would get in the restaurants. There are also plenty of restaurants in the hotel with good service, drinks, and the food was better than I had expected. Is this the best hotel in the world? No, but with the price it was definitely worth the quality I received and this is a hotel I would come back to again.
6
Evan
6 jul 2025
·
Se alojó 3 noches
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
Check-in was smooth. The lobby is open, spacious, and beautiful—definitely a strong first impression. We arrived around 3 PM and visited the Preferred Lounge, but the food was just leftover brunch items and not very fresh. If you book through Expedia, note that they place a hold and you pay in full at arrival. Our room on the 10th floor (Preferred King Premium) felt outdated. Rusted faucet knobs, poor shower pressure, dim lighting, an old TV, and broken outlets next to the bed made the stay less comfortable. The beach was the highlight—absolutely perfect. The pools, however, had an overwhelming chlorine smell that made them uninviting. Food was the biggest disappointment. Portofino served cold, rubbery calamari and a steak that felt mass-produced. At the Pan-Asian spot, the sushi was lukewarm, the fried rice was bland, and the miso soup was overly salty. The Mexican restaurant was a bit better with decent steak and molcajete, but even the guacamole missed the mark. The World Cafe buffet was fine, and the omelet station stood out. Once you leave the lobby, the restaurant decor lacks effort and style. Elevators were slow and inconvenient. We probably lost about 15 minutes total just waiting for them. The staff was consistently friendly and welcoming. Everyone greeted us, which helped maintain a positive vibe throughout the stay.
10
peter
16 oct 2025
·
Se alojó 3 noches
Food was amazing.
Food was amazing.
8
Paul
16 sept 2025
·
Se alojó 4 noches
Disappointed in the dining options
Disappointed in the dining options
6
Robyn Sukhpreet Kaur
10 nov 2024
·
Se alojó 10 noches
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Victor
hace 4 semanas
·
Se alojó 1 noche
Excelente atención del personal habitación limpia con una vista espectacular
Excelente atención del personal habitación limpia con una vista espectacular
10
Yadira
28 jul 2026
·
Se alojó 3 noches
Súper buen hotel muy recomendable
Súper buen hotel muy recomendable
4
Yesenia melisa
13 jun 2026
·
Se alojó 3 noches
No me vuelvo a quedar ahí las fotos nada que ver con el lugar, mala comida como en todos los all inclusive, mucho sargazo
No me vuelvo a quedar ahí las fotos nada que ver con el lugar, mala comida como en todos los all inclusive, mucho sargazo
10
Fernando
9 jun 2026
·
Se alojó 4 noches
Buen trato del personal, instalaciones limpias , ubicacion excelente.
Buen trato del personal, instalaciones limpias , ubicacion excelente.
10
Fabiola
7 jun 2026
·
Se alojó 3 noches
El hotel es muy bonito y el personal muy amable, lo único malo fue el sargazo
El hotel es muy bonito y el personal muy amable, lo único malo fue el sargazo
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Cancún?
¿Cómo suelen ser los precios de las habitaciones en Dreams Sands Cancun Resort & Spa en Cancún?
En los próximos 60–90 días, las tarifas de las habitaciones en Dreams Sands Cancun Resort & Spa en Cancún suelen rondar los 295 US$ por noche para dos personas, con un rango de 240 US$ a 327 US$ en las fechas disponibles.
¿Cuál es el mejor momento para visitar Dreams Sands Cancun Resort & Spa y evitar multitudes?
El período más tranquilo en Dreams Sands Cancun Resort & Spa en Cancún es agosto, mientras que la demanda alcanza su punto máximo en diciembre. Planifique para menos multitudes y mejor disponibilidad a finales del verano; espere el período más ocupado alrededor de las vacaciones de invierno.
¿Cómo es el vecindario alrededor de Dreams Sands Cancun Resort & Spa en Cancún?
Dreams Sands Cancun Resort & Spa está situado en Quintana Roo cerca de playas como Playa Ancha y Chac Mool Beach, y está a poca distancia del centro comercial La Isla y la terminal de ferris UltraMar. El hotel atiende bien a parejas y familias y se centra en temas de playa, ciudad y spa/relajación.
¿Qué mes ofrece las tarifas más económicas en Dreams Sands Cancun Resort & Spa en Cancún?
Octubre es el mes más económico para alojarse en Dreams Sands Cancun Resort & Spa en Cancún, con un promedio de 272 US$ por noche; enero es el mes más caro, con un promedio de 534 US$. Las tarifas más bajas de octubre se producen a pesar de que agosto es el mes más tranquilo en cuanto a multitudes.
¿Cómo se comparan los precios de Dreams Sands Cancun Resort & Spa con otros hoteles cercanos?
Dreams Sands Cancun Resort & Spa es más barato que 11 de 19 hoteles comparables en Cancún, con una mediana típica de 328 US$ por noche frente a aproximadamente 335 US$ para hoteles similares.
¿Cómo ha variado el precio por noche en Grand Oasis Viva en Cancún en comparación con el de las últimas semanas?
El precio actual en Grand Oasis Viva en Cancún es de 218 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 20 % por debajo de su media de 272 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 238 US$ y 720 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: 218.9013386642456USD
- 2026-09-20: 217.83761846466064USD
- 2026-09-21: 217.83761846466064USD
- 2026-09-22: 217.12326370391844USD
- 2026-09-23: 217.12326370391844USD
- 2026-09-24: 226.66726680603026USD
- 2026-09-25: 226.54774059753416USD
- 2026-09-26: 225.797006010437USD
- 2026-09-27: 217.12326370391844USD
- 2026-09-28: 218.9013386642456USD
- 2026-09-29: 221.4094272994995USD
- 2026-09-30: 218.9013386642456USD
- 2026-10-01: 199.26420201416013USD
- 2026-10-02: 199.26420201416013USD
- 2026-10-03: 199.26420201416013USD
- 2026-10-04: 197.8354749771118USD
- 2026-10-05: 197.8354749771118USD
- 2026-10-06: 220.6950725387573USD
- 2026-10-07: 226.67502620086668USD
- 2026-10-08: 226.67502620086668USD
- 2026-10-09: 226.67502620086668USD
- 2026-10-10: 226.4099631713867USD
- 2026-10-11: 224.26688137359616USD
- 2026-10-12: 222.12379957580566USD
- 2026-10-13: 222.12379957580566USD
- 2026-10-14: 222.12379957580566USD
- 2026-10-15: 222.12379957580566USD
- 2026-10-16: 222.12379957580566USD
- 2026-10-17: 222.12379957580566USD
- 2026-10-18: 222.12379957580566USD
- 2026-10-19: 219.98070026245117USD
- 2026-10-20: 219.98070026245117USD
- 2026-10-21: 219.98070026245117USD
- 2026-10-22: 219.98070026245117USD
- 2026-10-23: 219.98070026245117USD
- 2026-10-24: 219.98070026245117USD
- 2026-10-25: 198.54984725341797USD
- 2026-10-26: 198.54984725341797USD
- 2026-10-27: 198.54984725341797USD
- 2026-10-28: 198.54984725341797USD
- 2026-10-29: 198.54984725341797USD
- 2026-10-30: 198.54984725341797USD
- 2026-10-31: 198.54984725341797USD
- 2026-11-01: 237.83976195220944USD
- 2026-11-02: 237.83976195220944USD
- 2026-11-03: 237.83976195220944USD
- 2026-11-04: 258.55626020050045USD
- 2026-11-05: 292.1312842666626USD
- 2026-11-06: 292.1312842666626USD
- 2026-11-07: 292.1312842666626USD
- 2026-11-08: 264.27116834869383USD
- 2026-11-09: 258.55626020050045USD
- 2026-11-10: 258.55626020050045USD
- 2026-11-11: 258.55626020050045USD
- 2026-11-12: 310.0148677459717USD
- 2026-11-13: 310.0148677459717USD
- 2026-11-14: 310.0148677459717USD
- 2026-11-15: 310.0148677459717USD
- 2026-11-16: 258.55626020050045USD
- 2026-11-17: 258.55626020050045USD
- 2026-11-18: 272.95999155578613USD
- 2026-11-19: 258.55626020050045USD
El registro de entrada no se realiza en el alojamiento. Esta es la ubicación: (Check-in Personalizado). El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- La cena de gala de Año Nuevo tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 1 de enero.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- Mascotas: 65 USD por mascota, por noche
- No se cobran tasas por los animales de servicio
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Cambio de divisas
Caja fuerte
Cajero automático
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
Actividades
Piscina
Playa privada
Campo de golf (cercano)
Playa (cercana)
Buceo
Zona de juegos
Canoas
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito