Name: Sanctuary Resort & TreeHouse Restaurant
Address: 250 Pacific Highway, North Boambee Valley, Coffs Harbour, New South Wales, Australia, Coffs Harbour, New South Wales, AU
Price range: $78–$322 per night
Rating: 7.83

What guests think

At Sanctuary Resort Motor Inn, travellers praise friendly, helpful staff, spacious rooms, and leafy grounds that can feel quiet despite the nearby highway, while noting dated interiors, mixed cleanliness, traffic noise for some, and occasional maintenance issues.

The pool is appreciated, and the on-site restaurant earns praise for food when open, though guests report occasional closures, long waits, and understaffing. Many find the beds firm or worn, and some room features or equipment need attention. Expect a friendly, convenient stopover rather than a polished resort stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and leafy grounds are well liked. Parking is generally available, though allocation and disabled spaces drew complaints.

Related guest reviews

8

Tomas

Feb 14, 2026

·

Stayed 1 night

Rent, trevlig personal, stor parkering

Translate

8

Trevor

Feb 24, 2026

·

Stayed 1 night

A nice big space, excellent bed. Restaurant on site. Pool is great, no traffic noise from the busy highway nearby

8

Melanie

Oct 1, 2025

·

Stayed 1 night

This is a great property to stay in for a stop over. It has a beautiful garden, but otherwise there’s not much here to entice you to stay for holiday.

8

Debra

Apr 30, 2025

·

Stayed 3 nights

Good restaurant and nice pool area

8

Natalie

Jan 5, 2024

·

Stayed 1 night

We liked the view from our room. It looked out over the tropical surrounds which made us feel like we were miles away from the highway. The property was quiet despite its location. The staff that greeted us on arrival were friendly and we discovered we had received a free upgrade upon checkin. The room was large, with lovely garden views. But the motel is showing its age, fixtures are all a little dated. It’s just out of the city centre but a short 5-10 minute drive has you at all the tourist attractions and shopping centres or the beach. The room was great for our one night in Coffs.

8

Steven

Oct 4, 2025

·

Stayed 4 nights

The room was clean and tidy. The parking was ok.

10

Abraham

Feb 14, 2026

·

Stayed 1 night

The room was clean, spacious and fully equipped; the receptionist professional, friendly and helpful, the gardens beautiful with enormous trees to shield the highway noise.

10

Dawn

Jan 25, 2025

·

Stayed 3 nights

Lovely pool with a slide. Friendly staff. Beautiful restaurant among the trees.

4

Phillip

Dec 20, 2024

·

Stayed 1 night

The shower was a trickle with no pressure and the parking was not allocated to each room so had to park miles away and no disabled parking

8

Lyndell

Mar 11, 2023

·

Stayed 2 nights

Good value considering its position on the highway, although it is well set back from the road. Lovely pool area.

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms clean or tidy, but several reported dusty surfaces, dirty bathrooms or dishes, leftover towels, or pests.

Related guest reviews

4

Devinder

Jan 9, 2025

·

Stayed 1 night

Room was dirty and Tea cups weren’t clean and no sugar and milk inside the room.

2

Georgie

May 11, 2024

·

I have stayed several times and it has always been great....Now with new management its horrible. Sheets had blood stains, stains on cushions, armchairs looked like they have never been cleaned, seat from dining table was absolutely filthy. Manager was very rude at check-in and I really wanted to say cancel my booking and i will stay somewhere else.

6

Sandra

Mar 16, 2024

·

Stayed 1 night

Feels like this place needs a visit from Alex Polizzi - The Hotel Inspector, for a makeover. There was a film of dust over most surfaces, highlighted by the fact it was dark wood which made it more obvious. We booked a king executive room. Toilet not cleaned with poop streaks in the toilet bowl. Bedside lampshade falling apart and blood stains on inside of pillow which should have been obvious when making up the bed. Whole place feels a bit unloved and probably didn't help that weather was wet and miserable during our stay. Restaurant closed as chef called in sick. Good points - lady on reception on arrival was lovely. Shower hot and powerful. Didn't get chance to speak to staff about any issues as we left quite early to be on the road.

10

Stephen

Mar 11, 2025

·

Stayed 1 night

Bed was clean, room was tidy, shower was hot. It was a comfortable overnight stay while passing through and the room was the right price.

10

Dora

Nov 19, 2025

·

Stayed 1 night

Nice clean and close to everything

10

Abraham

Feb 14, 2026

·

Stayed 1 night

The room was clean, spacious and fully equipped; the receptionist professional, friendly and helpful, the gardens beautiful with enormous trees to shield the highway noise.

2

Edith

Feb 12, 2025

·

Stayed 1 night

Arrived to no towels in room told they were waiting, eventually after a few requests ( 2 towels ) nothing to stand on. The toilet had also been used and was dirty.

6

Sandra

Mar 4, 2025

·

Stayed 1 night

Lovely trees and gardens. A used bath towel was left hanging on the back of the bathroom door. The furniture and flooring are dated but functional.

8

James

Nov 23, 2023

·

Stayed 2 nights

Older property but exceptionally well run. I was surprised when my room was cleaned every day - usually the big chains dont even do this!

4

Shirilea

Dec 29, 2022

·

Stayed 19,355 nights

The beds were hard with springs sticking up there was a lot of dust in the rooms

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Rooms

Rooms are generally spacious and functional, but many are dated with occasional musty smells and maintenance issues (e.g., weak showers, rattling fans, faulty TVs). Bed comfort is a recurring concern, with several noting hard or sagging mattresses; noise varies by location.

Related guest reviews

8

Trevor

Feb 24, 2026

·

Stayed 1 night

A nice big space, excellent bed. Restaurant on site. Pool is great, no traffic noise from the busy highway nearby

6

Debbie

Apr 23, 2023

·

Stayed 1 night

I was really looking forward to staying here. The property was well presented, lovely tropical grounds, large well presented rooms but the bed let the whole experience down. Everytime I turned in bed I could feel the springs. So unfortunate the owners havent addressed this problem and updated the mattresses after looking at other people's reviews saying the same thing. It turns the establishment into 3 stars in my opinion.

6

Gerard

Aug 19, 2025

·

Stayed 2 nights

Very noise from truck and car traffic all night.

8

Craig

Nov 8, 2025

·

Stayed 1 night

Staff were excellent, friendly & helpful. The room was somewhat outdated and, although clean throughout, the electrical items were showing signs of age - the smart tv had a fuzzy lower half of the screen, and the exhaust fan in the bathroom spent most of its time rattling rather than extracting. There was a cute little balcony to the rear of the room, overlooking beautiful rainforest-style gardens.

10

Abraham

Feb 14, 2026

·

Stayed 1 night

The room was clean, spacious and fully equipped; the receptionist professional, friendly and helpful, the gardens beautiful with enormous trees to shield the highway noise.

8

Joanne

Sep 24, 2025

·

Stayed 1 night

Service and food was amazing- from Reception to restaurant, I was greeted with a smile and very friendly efficient service, and the lady in the restaurant was very happy, pleasant and managed many people with both food and drink service. The food was amazing. I was alttle surprised by the outdated room, in comparison to the images on the web, very old musty smell, however, bed was comfortable and room size was great. Overall pleasant experience.

4

Lisa

Oct 9, 2025

·

Stayed 1 night

Bathroom needs good clean shower quite dirty, beds very uncomfortable needs updating, furniture very outdated for $344 per night expected a little more.

4

Phillip

Dec 20, 2024

·

Stayed 1 night

The shower was a trickle with no pressure and the parking was not allocated to each room so had to park miles away and no disabled parking

6

Chris

Jan 6, 2023

·

Stayed 19,361 nights

Aged but nice and neat motel with nice grounds. Terrible beds. Hard sunken mattresses that should have been replaced long ago.

6

Leanne

Sep 27, 2025

·

Stayed 1 night

This was an overnight stay as part of a road trip. The room was comfortable however every time you turned the bathroom light switch on there was a lot of loud banging and a delay in the light coming on. The bathroom was fairly dark so it was easier to leave the light on.

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Service

Service is frequently praised as friendly, helpful, and accommodating. A few guests reported slow responses, rude interactions, room-readiness issues, or problems such as faulty locks.

Related guest reviews

8

Wes

Nov 17, 2025

·

Stayed 3 nights

Although parts of the motel were a little dated overall, the staff were exceedingly friendly and helpful and made our stay great. The room was clean and well-furnished and had lovely garden views.

2

ashley

Sep 10, 2023

·

Stayed 1 night

Pathetic staff would not recommend to anybody very aggressive owner told me he would throw me off the balcony due to a mistake I made. They also told me they will not accept any customers from the area of 2450 and 2452 which I find very rude as we are locals. Do not ever stay at this motel as other customers also told me the management is unacceptable and very rude and pathetic everything was clean and acceptable but the staff do not treat you as a human being and do not like the locals of our town. Easy a 0/10

10

Honori

Apr 22, 2025

·

Stayed 1 night

Reception is really good and kind. Thank you so much

8

Gene

Apr 14, 2025

·

Stayed 1 night

This is an older style accomodation. However the room and bathroom was very spacious. The facilities were more than adequate. The owners/managers were very helpful

6

Anita

Dec 12, 2023

·

Stayed 1 night

The bathroom was not clean and this was apparently an upgrade! No hand towels supplied. They did change our room which we were greatfull for, but seam confused that the room was dirty as there cleaners are so reliable. Apparently not!

10

Abraham

Feb 14, 2026

·

Stayed 1 night

The room was clean, spacious and fully equipped; the receptionist professional, friendly and helpful, the gardens beautiful with enormous trees to shield the highway noise.

10

Jamie

Jan 31, 2024

·

Stayed 1 night

A big thanks to David and the team in Reservations for being flexible with my daughters arrival and accommodating our requests despite not being obligated to do so. We will stop there every time we travel through Coffs, no doubt about it. A great resort and great staff !

4

Tay

Jul 10, 2025

·

Stayed 2 nights

Our room #9 door lock is hard to lock from outside and hard to open. Unsafe to stay. Noisy from AC unit.

10

Graham

Oct 14, 2025

·

Stayed 1 night

Comfortable. Mattress was a bit hard and unit was up stairs. Otherwise everything was good. Spacious room and good facilities. Continental breakfast was good. Very friendly staff. Happy to stay here again.

2

Edith

Feb 12, 2025

·

Stayed 1 night

Arrived to no towels in room told they were waiting, eventually after a few requests ( 2 towels ) nothing to stand on. The toilet had also been used and was dirty.

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Location

Convenient highway access and a short drive to Coffs Harbour attractions, with some rooms buffered by gardens. Several reviews note truck traffic noise at night.

Related guest reviews

8

Bernie

Nov 4, 2023

·

Stayed 1 night

The only negative feedback was the fact that the property is extremely vulnerable to truck traffic noise at night.

8

John

Dec 8, 2025

·

Stayed 1 night

Good room and easy access. Quiet, considering it is close to the busy highway. Plenty of space!

8

Trevor

Feb 24, 2026

·

Stayed 1 night

A nice big space, excellent bed. Restaurant on site. Pool is great, no traffic noise from the busy highway nearby

8

Bill

Dec 21, 2024

·

Stayed 1 night

Nice setting with easy access from the highway. But a bit of road noise as a consequence. Helpful staff. Didn’t try the restaurant, so can’t comment.

8

Natalie

Jan 5, 2024

·

Stayed 1 night

We liked the view from our room. It looked out over the tropical surrounds which made us feel like we were miles away from the highway. The property was quiet despite its location. The staff that greeted us on arrival were friendly and we discovered we had received a free upgrade upon checkin. The room was large, with lovely garden views. But the motel is showing its age, fixtures are all a little dated. It’s just out of the city centre but a short 5-10 minute drive has you at all the tourist attractions and shopping centres or the beach. The room was great for our one night in Coffs.

8

Thierry

Jun 20, 2025

·

Stayed 1 night

Convenient to everything.

6

Gerard

Aug 19, 2025

·

Stayed 2 nights

Very noise from truck and car traffic all night.

10

Dora

Nov 19, 2025

·

Stayed 1 night

Nice clean and close to everything

10

alan

Jun 8, 2024

·

Stayed 1 night

The room we had faced the main road but the distance from the road and the vegetation to the road was sufficient that we suffered no noise disturbance. The Hotel is a short easy drive to all of the city facilities and I would recommend a walk along the pier and breakwater up onto the hill.

8

Ashleigh

Oct 13, 2024

·

Stayed 1 night

Very clean but dated accomodation, a few tweaks tkk on rooms could address that. Good position and surprisingly quiet. Folders with info in room need updating, it says restaurant closed Sunday, plus you have to order night before, so after we had arranged to go elsewhere for Brekky got told that was not the case, which was a little annoying BUT I’d stay again.

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Dining

Food at the on-site restaurant and continental breakfast receives praise when available, but operations are inconsistent with closures, limited hours, pre-ordering, long waits, and understaffing reported.

Related guest reviews

10

Alan

Jul 20, 2024

·

Stayed 1 night

Clean and tidy. Excellent breakfast. Great service

8

Stephen

Jan 19, 2026

·

Stayed 3 nights

The room was very clean, however there were a few ants roaming around the room the first night but no others showed up after. The games room was very inadequate but still functional. The restaurant was probably our worst experience because there was only one server and she forgot what we ordered for drinks and we sat there with nothing served for 30 minutes and our food came out so we had to remind her to bring our drinks to us that we had ordered.

8

Sharon

Jan 8, 2024

·

Stayed 1 night

Would have preferred the dining in that was advertised

2

Olivia

Jan 16, 2023

·

Stayed 1 night

For a Sanctuary Resort I would have expected a lot better! Over priced, very old run down building which was dirty and I have photo's to prove this! I did tell the reception on 2 occasions of my disapproval but all she said was I'll let the manager know. Lacking in facilities advertised! Sauna under maintenance, bar filled with boxes/junk not open like a bar! No breakfast on Sunday's! No mentioned room service available! Basically no restaurant as it was pre order and only basic food served between 6-7.30pm! Don't chance your safety or waste your money staying there! No appliances in our room (room 44) were test and taged. 1/2 used milk from previous guest left in the fridge. Glasses that were meant to be clean put in paper bag were dirty! Chipped coffee mug. Bug's/dust on bathroom floor. Massive cracks in the bathroom basin. Random dirt/stains on the curtains. Not to mention ashtrays on most outdoor tables in ad it states non smoking property but room sment like smoke. I booked a room with queen and twin bed and got a queen and single bed when I questioned reception again all I got was no we do have twin bed's in any of the rooms and they would let manager know! And there's more complaints.....! Very disappointed!

8

Joanne

Sep 24, 2025

·

Stayed 1 night

Service and food was amazing- from Reception to restaurant, I was greeted with a smile and very friendly efficient service, and the lady in the restaurant was very happy, pleasant and managed many people with both food and drink service. The food was amazing. I was alttle surprised by the outdated room, in comparison to the images on the web, very old musty smell, however, bed was comfortable and room size was great. Overall pleasant experience.

10

Jennifer

Dec 3, 2022

·

Stayed 1 night

Great visit as always breakfast lovely

8

Akram

Dec 30, 2024

·

Stayed 2 nights

Had to wait for the food for 1 hour after we ordered. The food was very nice. They need to get more staff

10

william

Aug 22, 2025

·

Stayed 1 night

Rooms are nice, cosy and modern, had dinner in there bistro, was very enjoyable.

6

Sheree

Jan 15, 2025

·

Stayed 1 night

We had a pleasant single night stay over. Our room was quite musty and showed it age but was reasonably clean. The staff were all friendly. The restaurant is handy and the food was good.

6

Michael

Jan 3, 2024

·

Stayed 1 night

Restaurant wasn't open.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$87
March	$98
April	$82
May	$72
June	$73
July	$89
August	$81
September	$93
October	$101
November	$96
December	$116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $130	3 $128
4 $127	5 $128	6 $131	7 $129	8 $130	9 $128	10 $132
11 $110	12 $117	13 $128	14 $114	15 $124	16	17
18 $127	19 $112	20 $120	21 $110	22 $108	23 $108	24 $108
25 $115	26 $115	27 $108	28 $114	29 $322	30	31

Sanctuary Resort & TreeHouse Restaurant

Prices for Sanctuary Resort & TreeHouse Restaurant

Monthly average prices

About this property

Location

Room options

Superior King Room with Spa Bath

Self Contained Apartment with Separated Bedroom 5 Pax Top View

Superior Twin Room with Garden View

Deluxe Queen Room

Self Contained Apartment with Separated Bedroom 7 Pax

Superior Family Room

Self Contained- Family Room 4 Pax Ground Floor

Superior Queen Room

Executive King Room

Large Twin Room

Queen Room with Two Queen Beds

Family with Separate Bedroom with Garden View

Superior Family Room with Kitchen

Twin Room with Balcony

Guest reviews of Sanctuary Resort & TreeHouse Restaurant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Sanctuary Resort & TreeHouse Restaurant

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $78	22 $83	23 $84	24 $80	25 $85	26 $96
27 $147	28 $151	29 $148	30 $148