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Crowne Plaza Hamburg-City Alster by IHG - Image 1

Crowne Plaza Hamburg-City Alster by IHG - Room

Crowne Plaza Hamburg-City Alster by IHG - Room

Crowne Plaza Hamburg-City Alster by IHG - View from room

Crowne Plaza Hamburg-City Alster by IHG - Reception

Crowne Plaza Hamburg-City Alster by IHG

"Loved the bar"

"Lovely beds"

"Well located"

"Welcoming staff"

Amenities

Parking
Restaurant
Non-Smoking Rooms
Room Service
Tour Desk
Dry Cleaning

Property description

Take advantage of recreation opportunities such as a 24-hour health club, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a banquet hall, a vending machi...

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From

$115

/ night

Guest reviews

8.7

Fabulous

Based on 4,799 verified reviews

Who stays here?

Business

41%

Couple

34%

Family

10%

Group

9%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Crowne Plaza Hamburg-City Alster by IHG, travelers consistently praise very clean, modern rooms and a convenient, quiet location near the Alster with easy access to public transport and walkable links to central sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

At Crowne Plaza Hamburg-City Alster by IHG, travelers consistently praise very clean, modern rooms and a convenient, quiet location near the Alster with easy access to public transport and walkable links to central sights.

Breakfast is widely applauded for variety and quality, though multiple reviews note queues and crowded seating at busy times. Rooms offer quiet comfort and some Alster views, though several note smaller layouts and occasional temperature, lighting, or noise quirks. Service is generally welcoming and efficient, but a few guests experienced slow check-in/out or inconsistent responsiveness. Expect a clean, comfortable base in a calm area with straightforward transport links.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a fitness room and sauna (well kept but popular), a pleasant bar, and an on-site parking garage; several guests found parking pricey and occasionally faced elevator waits.

Related guest reviews

6

Steffen Franklin

Dec 15, 2024

·

Stayed 2 nights

Hotellet er stort og fint, dog er det ikke er spa hotel men et “wellness” de har i alt fald en sauna. Men ingen pool eller spa område. Ingen mulighed for at lade i p-kælderen hvilket der ellers står man kan. Ret dyrt at parkere i deres p-kælder. Ekstremt meget kø og ventetid ved morgenmaden. Ellers fine værelser og ret centralt beliggende.

Hotellet er stort og fint, dog er det ikke er spa hotel men et “wellness” de har i alt fald en sauna. Men ingen pool eller spa område. Ingen mulighed for at lade i p-kælderen hvilket der ellers står man kan. Ret dyrt at parkere i deres p-kælder. Ekstremt meget kø og ventetid ved morgenmaden. Ellers fine værelser og ret centralt beliggende.

8

Morten Kirkebæk

Dec 19, 2025

·

Stayed 3 nights

Dyrt at parkere i hotel p kælder

Dyrt at parkere i hotel p kælder

10

Tonya

Sep 3, 2025

·

Stayed 1 night

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.

6

Lars Bo

Feb 16, 2024

·

Stayed 2 nights

Til rette vedkommende Vi bookede værelset over hotels.com med den forventning om, at der var en pool til rådighed på hotellet. Dette var hovedårsagen til, at det netop var jer vi valgte fremfor andre hoteller, da vi havde set frem til at spille trøjtel. Morgenmad kaotisk - udvalget begrænset. Manglede skyr, svesker. Grønt. Ingen lounge. Ingen minibar. Langt til kiosker. Generelt kedeligt område. Dårlig kaffe på værelset. Skuffende Gym. Dog god elevator & p mulighed. Venligt personale Tager Le Meridien næste gang.

Til rette vedkommende Vi bookede værelset over hotels.com med den forventning om, at der var en pool til rådighed på hotellet. Dette var hovedårsagen til, at det netop var jer vi valgte fremfor andre hoteller, da vi havde set frem til at spille trøjtel. Morgenmad kaotisk - udvalget begrænset. Manglede skyr, svesker. Grønt. Ingen lounge. Ingen minibar. Langt til kiosker. Generelt kedeligt område. Dårlig kaffe på værelset. Skuffende Gym. Dog god elevator & p mulighed. Venligt personale Tager Le Meridien næste gang.

6

Mette

Nov 23, 2025

·

Stayed 1 night

Fint hotel. Værelse størrelse ok. Gode parkeringsmuligheder. Ca 30 time i gå afstand til Hamborg centrum

Fint hotel. Værelse størrelse ok. Gode parkeringsmuligheder. Ca 30 time i gå afstand til Hamborg centrum

10

Courtney

Aug 28, 2024

·

Stayed 2 nights

Very clean hotel. Room was great and sauna area was very nice! Good location.

Very clean hotel. Room was great and sauna area was very nice! Good location.

10

Sandra

Apr 7, 2023

·

Stayed 3 nights

Alles tipptopp, nur Warten auf den Fahrstuhl nervt - Alternative Treppenhaus mit Ausschilderung wäre schön gewesen

Alles tipptopp, nur Warten auf den Fahrstuhl nervt - Alternative Treppenhaus mit Ausschilderung wäre schön gewesen

10

Neill

Mar 13, 2025

·

Stayed 3 nights

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.

10

Ulrich

Oct 21, 2025

·

Stayed 2 nights

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

10

John

Jan 27, 2023

·

Stayed 2 nights

Dejligt hotel med god beliggenhed. Med bus er du i centrum på 10 min. Hvad der ikke var så godt var prisen som hotellet charger for parkering i deres p-hus. EUR 22 pr nat! Det er simpelt hen overpris og lægger betragteligt til hotelværelsets pris. God morgenmads buffet.

Dejligt hotel med god beliggenhed. Med bus er du i centrum på 10 min. Hvad der ikke var så godt var prisen som hotellet charger for parkering i deres p-hus. EUR 22 pr nat! Det er simpelt hen overpris og lægger betragteligt til hotelværelsets pris. God morgenmads buffet.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests highlight very clean rooms and well-kept spaces. A few reported delayed or missed housekeeping or imperfect first-day cleanliness.

Related guest reviews

10

Tobias

Dec 22, 2024

·

Stayed 2 nights

Sehr schönes sauberes Gebäude. Das Zimmer war top und das reinigungspersonal freundlich und sehr sauber in der Arbeit

Sehr schönes sauberes Gebäude. Das Zimmer war top und das reinigungspersonal freundlich und sehr sauber in der Arbeit

10

Freddy

Feb 7, 2025

·

Stayed 2 nights

Service er god - venlig. Rengøringen kan vel nærmest ikke fås bedre. Sengene (King Size) var superbe. Badeværelse/bad var super.. Der er i øvrigt pinligt rent alle steder. Morgenmaden er fin og med et godt udvalg. Aftenbaren/loungen er ren og pæn og med en udstrakt venlig service. Kaffemaskinerne ved morgenmaden lidt vanskelige at gennemskue, hvis man bare vil have normal sort kaffe. Men ellers et stærkt anbefalelsesværdigt hotel at besøge

Service er god - venlig. Rengøringen kan vel nærmest ikke fås bedre. Sengene (King Size) var superbe. Badeværelse/bad var super.. Der er i øvrigt pinligt rent alle steder. Morgenmaden er fin og med et godt udvalg. Aftenbaren/loungen er ren og pæn og med en udstrakt venlig service. Kaffemaskinerne ved morgenmaden lidt vanskelige at gennemskue, hvis man bare vil have normal sort kaffe. Men ellers et stærkt anbefalelsesværdigt hotel at besøge

8

SADIK

Jun 30, 2025

·

Stayed 3 nights

staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.

staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.

8

Ilona

Jul 31, 2025

·

Stayed 4 nights

Sehr modernes Hotel mit tollem Frühstücksbuffet, Personal freundlich und hilfsbereit; Metro in 10-20 Gehminuten (Uhlandstraße oder Bahnhof) erreichbar. Zimmerreinigung teilweise sehr spät - insgesamt aber OK;

Sehr modernes Hotel mit tollem Frühstücksbuffet, Personal freundlich und hilfsbereit; Metro in 10-20 Gehminuten (Uhlandstraße oder Bahnhof) erreichbar. Zimmerreinigung teilweise sehr spät - insgesamt aber OK;

10

sevde

Feb 1, 2026

·

Stayed 2 nights

Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.

Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.

10

Bradley

Sep 27, 2024

·

Stayed 4 nights

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

10

Adrian

Sep 20, 2025

·

Stayed 5 nights

We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket

We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket

10

Michèle

Aug 12, 2025

·

Stayed 1 night

Nous avons séjourné plusieurs fois dans cet hôtel. Il est bien situé et dans un quartier calme. Le personnel de l'accueil est aimable et disponible. La chambre et la salle de bains étaient spacieuses et propres. Une bouilloire et du café sont à disposition. Le petit déjeuner est grandiose, un véritable festin. C'est avec plaisir que nous reviendrons

Nous avons séjourné plusieurs fois dans cet hôtel. Il est bien situé et dans un quartier calme. Le personnel de l'accueil est aimable et disponible. La chambre et la salle de bains étaient spacieuses et propres. Une bouilloire et du café sont à disposition. Le petit déjeuner est grandiose, un véritable festin. C'est avec plaisir que nous reviendrons

10

Sarah

Aug 6, 2025

·

Stayed 1 night

Comfortable, clean, quiet, and friendly staff

Comfortable, clean, quiet, and friendly staff

8

Uwe

Jan 5, 2025

·

Stayed 2 nights

Bereits zum dritten Mal ging es ins CP in Hamburg. Auch beim nächsten Mal gehört es sicherlich in den engeren Kreis der Auswahl. Leider war dieses Mal keine Zimmerreinigung (Betten, Mülleimer, Badezimmer, WC) durchgeführt worden. Eigentlich kein Problem, wenn zumindest das WC-Papier aufgefüllt wird. Handtücher nutzen wir bei einem Wochenende durchgehend, brauchten wir auch nicht neu. Dass die Betten nicht gemacht wurden, ist auch mal zu verschmerzen, aber wenn man dann extra zumindest Toilettenpapier nachordert und dies auch bestätigt wird, ist es weniger cool, wenn dies bis Mitternacht nicht passiert. Es reichte glücklicherweise noch für die eine Nacht. Beim Auschecken wollte ich es zumindest dann erwähnen, wenn ich, wie immer, gefragt wurde, wie denn der Aufenthalt gefallen hat. Diese Frage wurde aber leider gar nicht erst gestellt.

Bereits zum dritten Mal ging es ins CP in Hamburg. Auch beim nächsten Mal gehört es sicherlich in den engeren Kreis der Auswahl. Leider war dieses Mal keine Zimmerreinigung (Betten, Mülleimer, Badezimmer, WC) durchgeführt worden. Eigentlich kein Problem, wenn zumindest das WC-Papier aufgefüllt wird. Handtücher nutzen wir bei einem Wochenende durchgehend, brauchten wir auch nicht neu. Dass die Betten nicht gemacht wurden, ist auch mal zu verschmerzen, aber wenn man dann extra zumindest Toilettenpapier nachordert und dies auch bestätigt wird, ist es weniger cool, wenn dies bis Mitternacht nicht passiert. Es reichte glücklicherweise noch für die eine Nacht. Beim Auschecken wollte ich es zumindest dann erwähnen, wenn ich, wie immer, gefragt wurde, wie denn der Aufenthalt gefallen hat. Diese Frage wurde aber leider gar nicht erst gestellt.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, quiet and comfortable, with some offering Alster views; several note smaller layouts. Guests mention firm beds and occasional temperature, lighting or window-opening quirks, plus sporadic wind noise; Wi‑Fi worked reliably for those who mentioned it.

Related guest reviews

10

Kaspar

Dec 28, 2025

·

Stayed 3 nights

Alster View, hundefreundlich, sehr nette Angestellte an der Rezeption

Alster View, hundefreundlich, sehr nette Angestellte an der Rezeption

8

Ronny

Nov 22, 2025

·

Stayed 1 night

Das Zimmer war makellos, modern und gemütlich eingerichtet.

Das Zimmer war makellos, modern und gemütlich eingerichtet.

8

Wolfgang

Oct 8, 2025

·

Stayed 3 nights

Hotel mit idealer Lage Nähe Alster. Graumannsweg ruhig und wenig befahren. Zimmer sehr geräumig und sauber. Leider ließ sich das Fenster nur kippen. (4. Stock). U-Bahn (U3) „Uhlandstrass“ oder Bushaltestelle „Mundsburger Brücke“ fussläufig schnell erreichbar. Frühstücksbuffet lässt (für mich) keine Wünsche offen. Von Müslis bis Omlett, von Fisch, Wurst, Marmelade, Käse, alles in guter Auswahl immer frisch und über die gesamte Frühstückszeit verfügbar. Verschiedene Kaffee, Tee, Säfte, Wasser mit Zitrone etc. zur Selbstbedienung. Service sehr freundlich und zuvorkommend.

Hotel mit idealer Lage Nähe Alster. Graumannsweg ruhig und wenig befahren. Zimmer sehr geräumig und sauber. Leider ließ sich das Fenster nur kippen. (4. Stock). U-Bahn (U3) „Uhlandstrass“ oder Bushaltestelle „Mundsburger Brücke“ fussläufig schnell erreichbar. Frühstücksbuffet lässt (für mich) keine Wünsche offen. Von Müslis bis Omlett, von Fisch, Wurst, Marmelade, Käse, alles in guter Auswahl immer frisch und über die gesamte Frühstückszeit verfügbar. Verschiedene Kaffee, Tee, Säfte, Wasser mit Zitrone etc. zur Selbstbedienung. Service sehr freundlich und zuvorkommend.

10

sevde

Feb 1, 2026

·

Stayed 2 nights

Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.

Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.

8

Brian

Dec 7, 2025

·

Stayed 2 nights

Clean and standard room - nothing special. Good and comfy beds. Average breakfast.

Clean and standard room - nothing special. Good and comfy beds. Average breakfast.

10

Kristin

Oct 24, 2025

·

Stayed 2 nights

God frukost, sköna sängar, ca 15-20 minuters promenad till tågstationen.

God frukost, sköna sängar, ca 15-20 minuters promenad till tågstationen.

10

Vanessa

Jan 8, 2024

·

Stayed 3 nights

Das Hotel liegt in einer ruhigen Gegend und auch die Zimmer selbst waren sehr ruhig. Zimmer zwar recht klein, aber toll renoviert und modern eingerichtet. Lediglich mehr Wandhaken für (nasse) Jacken/Mäntel wären wünschenswert. Modernes Bad mit Regendusche und heißem Wasser. Wlan funktionierte gut. Alle MitarbeiterInnen waren sehr freundlich und hilfsbereit. Zum Frühstück war viel los, da könnte noch ein Mitarbeiter mehr abgestellt werden und grundsätzlich mehr die Sitzmöglichkeiten der Bar genutzt werden. Begeistert war ich vom Wasserspender in Lobby und Fitnessraum (geeignet für max. 0,75l-Flaschen). Die Bushaltestelle ist 3 Minuten entfernt, mit der Linie 17 und 6 ist man in ca. 15 Minuten an den touristischen Highlights. Wir waren begeistert und kommen wieder!

Das Hotel liegt in einer ruhigen Gegend und auch die Zimmer selbst waren sehr ruhig. Zimmer zwar recht klein, aber toll renoviert und modern eingerichtet. Lediglich mehr Wandhaken für (nasse) Jacken/Mäntel wären wünschenswert. Modernes Bad mit Regendusche und heißem Wasser. Wlan funktionierte gut. Alle MitarbeiterInnen waren sehr freundlich und hilfsbereit. Zum Frühstück war viel los, da könnte noch ein Mitarbeiter mehr abgestellt werden und grundsätzlich mehr die Sitzmöglichkeiten der Bar genutzt werden. Begeistert war ich vom Wasserspender in Lobby und Fitnessraum (geeignet für max. 0,75l-Flaschen). Die Bushaltestelle ist 3 Minuten entfernt, mit der Linie 17 und 6 ist man in ca. 15 Minuten an den touristischen Highlights. Wir waren begeistert und kommen wieder!

8

Bettina

Nov 30, 2025

·

Stayed 2 nights

Kun 1 negativ ting. Hårde senge 😃

Kun 1 negativ ting. Hårde senge 😃

6

Hyojung

Oct 28, 2025

·

Stayed 2 nights

방이 너무 추웠습니다. 10월 마지막주였는데 자는 동안 코가 시려웠습니다. 아침에 일어나 이불 밖을 나오니 몸이 덜덜 떨렸습니다. 사진과 같이 히터를 풀가동했는데 오히려 찬바람이 나와서 끄고 잤습니다. 그래도 춥습니다.

방이 너무 추웠습니다. 10월 마지막주였는데 자는 동안 코가 시려웠습니다. 아침에 일어나 이불 밖을 나오니 몸이 덜덜 떨렸습니다. 사진과 같이 히터를 풀가동했는데 오히려 찬바람이 나와서 끄고 잤습니다. 그래도 춥습니다.

8

Thomas Peter

Jan 6, 2023

·

Stayed 19,358 nights

Sehr gepflegtes Hotel, Zimmer sehr schön aber eher klein, Windgeräusche an Fenstern im siebten Stock bei starkem Wind, reichhaltiges Frühstück bei beengten Räumlichkeiten mit langen Warteschlangen bei hoher Auslastung, große Parkgarage mit angemessenen Preisen, gute Lage mit kurzen Weg zur Außenalster

Sehr gepflegtes Hotel, Zimmer sehr schön aber eher klein, Windgeräusche an Fenstern im siebten Stock bei starkem Wind, reichhaltiges Frühstück bei beengten Räumlichkeiten mit langen Warteschlangen bei hoher Auslastung, große Parkgarage mit angemessenen Preisen, gute Lage mit kurzen Weg zur Außenalster

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful across front desk, breakfast and bar. However, multiple reviews mention long queues or slow check‑in/out and occasional lapses in responsiveness.

Related guest reviews

8

Per

Feb 7, 2026

·

Stayed 2 nights

Dejligt ophold, god morgenmad. Men indtjekning og især udtjek tog alt for lang tid. Udtjek tog 15-20 min. Helt håbløst.

Dejligt ophold, god morgenmad. Men indtjekning og især udtjek tog alt for lang tid. Udtjek tog 15-20 min. Helt håbløst.

6

Christian

Sep 13, 2025

·

Stayed 2 nights

Ganz okay, abgesehen davon dass man bei Buchung via Expedia keine Rechnung erhält vom Hotel und auch nicht von Expedia. Für Geschäftsreisen daher ungeeignet. Hotel wird viel von großen Gruppen frequentiert - Airline Crews, Reisegruppen. Manchmal ist es daher an der Rezeption sehr sehr voll. Zimmer sind okay aber nicht einfach heizbar, Kissen und Decken sehr einfach

Ganz okay, abgesehen davon dass man bei Buchung via Expedia keine Rechnung erhält vom Hotel und auch nicht von Expedia. Für Geschäftsreisen daher ungeeignet. Hotel wird viel von großen Gruppen frequentiert - Airline Crews, Reisegruppen. Manchmal ist es daher an der Rezeption sehr sehr voll. Zimmer sind okay aber nicht einfach heizbar, Kissen und Decken sehr einfach

8

Søren

Dec 19, 2022

·

Stayed 2 nights

Very nice stay. Walking distance to the town center. Great breakfast. Understaffed reception.

Very nice stay. Walking distance to the town center. Great breakfast. Understaffed reception.

10

Tonya

Sep 3, 2025

·

Stayed 1 night

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.

10

Bradley

Sep 27, 2024

·

Stayed 4 nights

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

2

avihu

Sep 21, 2024

·

Stayed 2 nights

The service at the reception was bad and the hotel staff just want your money

The service at the reception was bad and the hotel staff just want your money

10

Nanna

Dec 21, 2025

·

Stayed 2 nights

Meget pænt og rent værelse, god service med smilende personale. Lækker morgenmads brunch, der hele tiden blev fyldt op.

Meget pænt og rent værelse, god service med smilende personale. Lækker morgenmads brunch, der hele tiden blev fyldt op.

10

Annett

Feb 2, 2025

·

Stayed 3 nights

Freundliches Personal beim einchecken, beim Frühstück und auch an der Bar.

Freundliches Personal beim einchecken, beim Frühstück und auch an der Bar.

10

Carol

Dec 4, 2025

·

Stayed 4 nights

Very efficient and helpful staff, excellent room, handy location.

Very efficient and helpful staff, excellent room, handy location.

2

THIAGO

Apr 24, 2024

·

Stayed 3 nights

I left my room and returned I found that my personal belongings that were supposed to be inside the lock were on the table. I tried to open the lock but the PIN that I had set up was not working. I asked the hotel reception for assistance and they came to the room and opened the lock. I noticed that my money was missing and my things were messed up. I immediately called the police who requested the hotel to provide a list of access to my room. To my surprise, it was noted that someone from the hotel staff, other than the housekeeper, had opened the room during the afternoon without any reason. The hotel manager arrived the next day but did not provide any explanation for the intrusion. After a brief conversation, he simply said "we finish" and left me alone.

I left my room and returned I found that my personal belongings that were supposed to be inside the lock were on the table. I tried to open the lock but the PIN that I had set up was not working. I asked the hotel reception for assistance and they came to the room and opened the lock. I noticed that my money was missing and my things were messed up. I immediately called the police who requested the hotel to provide a list of access to my room. To my surprise, it was noted that someone from the hotel staff, other than the housekeeper, had opened the room during the afternoon without any reason. The hotel manager arrived the next day but did not provide any explanation for the intrusion. After a brief conversation, he simply said "we finish" and left me alone.

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AI-generated summary based on recent guest reviews

Location

Quiet, residential setting by the Alster with easy access to U‑Bahn and buses; many sights are a 15–25 minute walk. Several note roadworks in the area and that the center can feel a bit far for some plans.

Related guest reviews

8

Dennis

Nov 16, 2025

·

Stayed 2 nights

Rigtig god placering i forhold til transportmuligheder. Gennemsnitlig morgenmad for denne klasse hotel.

Rigtig god placering i forhold til transportmuligheder. Gennemsnitlig morgenmad for denne klasse hotel.

10

Elke

Jul 5, 2025

·

Stayed 4 nights

Sehr gute Lage. Wir hatten ein Zimmer in der 6. Etage mit Blick auf die Außenalster. Der Stadtteil St. Georg hat einen besonderen Flair. Optimale Anbindung an den öffentlichen Nahverkehr. Viele Sehenswürdigkeiten der Stadt sind gut zu erreichen.

Sehr gute Lage. Wir hatten ein Zimmer in der 6. Etage mit Blick auf die Außenalster. Der Stadtteil St. Georg hat einen besonderen Flair. Optimale Anbindung an den öffentlichen Nahverkehr. Viele Sehenswürdigkeiten der Stadt sind gut zu erreichen.

6

Fleur

Apr 17, 2025

·

Stayed 4 nights

De gemiddelde wachttijd om te mogen ontbijten is 20 minuten, het is ook nog eens heel druk. Wij werden met andere mensen aan een ontbijttafel gezet zonder met ons te overleggen. Dit hebben wij als onprettig ervaren. Ook is het hotel best wel ver van het centrum.

De gemiddelde wachttijd om te mogen ontbijten is 20 minuten, het is ook nog eens heel druk. Wij werden met andere mensen aan een ontbijttafel gezet zonder met ons te overleggen. Dit hebben wij als onprettig ervaren. Ook is het hotel best wel ver van het centrum.

10

Bradley

Sep 27, 2024

·

Stayed 4 nights

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

Staff and hotel were excellent. Food was great. The rooms are very clean. Only downside was there is a lot of construction going on in the area surrounding the hotel making getting to the city harder

10

Simone

Jul 13, 2025

·

Stayed 3 nights

Sehr gute Lage direkt an der Alster

Sehr gute Lage direkt an der Alster

10

Adrian

Sep 20, 2025

·

Stayed 5 nights

We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket

We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket

10

Ulrich

Oct 21, 2025

·

Stayed 2 nights

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

10

Henrik Lykke

Aug 21, 2025

·

Stayed 3 nights

Dejligt ophold - 4 dage på et godt beliggende hotel med et fantastisk personale. Hotellet fremstår meget velholdt med en fremragende morgen buffet. 500 meter til U-Bahn eller 20 minutters gang til Mönckebergstrasse/Hovedbanegården.

Dejligt ophold - 4 dage på et godt beliggende hotel med et fantastisk personale. Hotellet fremstår meget velholdt med en fremragende morgen buffet. 500 meter til U-Bahn eller 20 minutters gang til Mönckebergstrasse/Hovedbanegården.

10

Norbert

Aug 5, 2024

·

Stayed 4 nights

A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.

A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.

8

Friedrich

Nov 19, 2024

·

Stayed 1 night

Sehr schlechte Erreichbarkeit wegen weiträumiger Straßenbauarbeiten in der ganzen Umgebung

Sehr schlechte Erreichbarkeit wegen weiträumiger Straßenbauarbeiten in der ganzen Umgebung

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for its wide variety and good quality, with omelette/egg options noted. Downsides include peak‑time queues, crowded or overflow seating, and a few mentions of average items or high price.

Related guest reviews

8

Wolfgang

Jul 17, 2025

·

Stayed 2 nights

Gute Lage für alle Ziele in Hamburg Exzellentes Frühstück. Gute Infos an der Rezeption

Gute Lage für alle Ziele in Hamburg Exzellentes Frühstück. Gute Infos an der Rezeption

6

Angelika

Aug 6, 2024

·

Stayed 6 nights

Das Frühstück war eine Katastrophe Kaffee grausam, nicht trinkbar Rührei kalt und geschmacklos (Tetrapack-Eier) Speck ebenfalls kalt Zimmer sind vollkommen ok

Das Frühstück war eine Katastrophe Kaffee grausam, nicht trinkbar Rührei kalt und geschmacklos (Tetrapack-Eier) Speck ebenfalls kalt Zimmer sind vollkommen ok

10

Laura

Nov 8, 2025

·

Stayed 4 nights

Sehr schöne und ruhige Zimmer. Sehr leckeres Frühstück

Sehr schöne und ruhige Zimmer. Sehr leckeres Frühstück

10

Ralf

Nov 9, 2025

·

Stayed 2 nights

Ein überragendes Frühstück. Ich würde das Crown Plaza immer wieder buchen. Direkt an der Alster. Alles sehr sehr gut

Ein überragendes Frühstück. Ich würde das Crown Plaza immer wieder buchen. Direkt an der Alster. Alles sehr sehr gut

10

Steffen

Sep 16, 2024

·

Stayed 2 nights

Alles war wirklich super, vor allem das Frühstücksbuffet war wirklich klasse.

Alles war wirklich super, vor allem das Frühstücksbuffet war wirklich klasse.

10

Ralf

Jul 9, 2025

·

Stayed 2 nights

Toller Service, sehr nette Mitarbeiter Das Frühstück ist unschlagbar!

Toller Service, sehr nette Mitarbeiter Das Frühstück ist unschlagbar!

10

Henrik

Oct 18, 2025

·

Stayed 4 nights

Godt hotel med en god service - stor morgenmadsbuffet med servicemindede personale

Godt hotel med en god service - stor morgenmadsbuffet med servicemindede personale

8

Brian

Dec 7, 2025

·

Stayed 2 nights

Clean and standard room - nothing special. Good and comfy beds. Average breakfast.

Clean and standard room - nothing special. Good and comfy beds. Average breakfast.

8

Anne

Apr 18, 2025

·

Stayed 4 nights

Dejligt hotel i hyggelige omgivelser. Men grundet ferie var der mange gæster, hvilket udløste en flaskehals til morgenmaden. Vi stod i en lang kø indeni vi fik henvist bord og flere gange blev vi henvist til et konferencelokale , som var et meget ucharmerende sted at indtage en ellers lækker morgenmad. Der blev lidt langt til buffeten og vi oplevede flere gange ventetid , da der løbende var ting man “ løb tør“ for , eksempelvis boller , røræg , bacon - og det på trods af at personalet løb rundt. Men god seng, pænt og rent og som sagt hyggelige omgivelser. Busstoppestedet tættest på hotellet var desværre lige nu nedlagt , men små 500m derfra lå et andet stoppested hvor man kunne tage flere busser med centrum og 2 stoppesteder væk ligger Lange Reihe hvor der er et utal af hyggelige restauranter .

Dejligt hotel i hyggelige omgivelser. Men grundet ferie var der mange gæster, hvilket udløste en flaskehals til morgenmaden. Vi stod i en lang kø indeni vi fik henvist bord og flere gange blev vi henvist til et konferencelokale , som var et meget ucharmerende sted at indtage en ellers lækker morgenmad. Der blev lidt langt til buffeten og vi oplevede flere gange ventetid , da der løbende var ting man “ løb tør“ for , eksempelvis boller , røræg , bacon - og det på trods af at personalet løb rundt. Men god seng, pænt og rent og som sagt hyggelige omgivelser. Busstoppestedet tættest på hotellet var desværre lige nu nedlagt , men små 500m derfra lå et andet stoppested hvor man kunne tage flere busser med centrum og 2 stoppesteder væk ligger Lange Reihe hvor der er et utal af hyggelige restauranter .

10

Ulrich

Oct 21, 2025

·

Stayed 2 nights

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.

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AI-generated summary based on recent guest reviews

10

Andrea

6 days ago

·

Stayed 2 nights

This hotel was great, nice neighborhood friendly staff and good food at the restaurant. The rooms were roomy and comfortable and very clean.

This hotel was great, nice neighborhood friendly staff and good food at the restaurant. The rooms were roomy and comfortable and very clean.

10

Toni

2 weeks ago

·

Stayed 1 night

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10

Zahra

2 weeks ago

·

Stayed 2 nights

We had a fantastic panoramic view to the Altster lake from 5th floor. Spacious room of 28 sqm. Breakfast was good with good variety. Dedicated parking garage for hotel.

We had a fantastic panoramic view to the Altster lake from 5th floor. Spacious room of 28 sqm. Breakfast was good with good variety. Dedicated parking garage for hotel.

10

Håkan

2 weeks ago

·

Stayed 3 nights

good location, super nice hotel, recommended

good location, super nice hotel, recommended

10

Lisa

3 weeks ago

·

Stayed 3 nights

Very nice modern hotel. The only downside was that the rooms were only cleaned every other day which seems to be becoming the new norm.

Very nice modern hotel. The only downside was that the rooms were only cleaned every other day which seems to be becoming the new norm.

Graumannsweg 10, Hohenfelde, Hamburg, Germany

Location

With a stay at Crowne Plaza Hamburg - City Alster by IHG, you'll be centrally located in Hamburg, within a 5-minute drive of Hamburg Messe and Congress and Miniatur Wunderland. This hotel is 2.9 mi (4.7 km) from Reeperbahn and 6.4 mi (10.3 km) from Volksparkstadion.

Alster Lakes(0.3 miles)

Mundsburg Center(0.7 miles)

Schauspielhaus(0.9 miles)

Hamburger Kunsthalle(0.9 miles)

Inner Alster Lake(1 miles)

Moenckebergstrasse(1.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Crowne Plaza Hamburg-City Alster by IHG

Parking is available on-site and is covered. The fee for parking is EUR 29 per night. Reservations are not required.

A buffet breakfast is offered for a fee of approximately EUR 28.50 per person. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Pets are allowed at the property with a maximum of 2 pets per room. There is a fee of EUR 15 per pet, per night, and service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

The property is centrally located in Hamburg, within a 5-minute drive of Hamburg City Hall and Miniatur Wunderland. It is approximately 2.4 miles from Hamburg Cruise Center and Elbe Philharmonic Hall. Public transport options are available nearby.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Have a question?

Instant AI responses are based on hotel information

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for buffet breakfast: approximately EUR 28.50 per person
Covered self parking fee: EUR 29 per night
Nearby parking fee: EUR 29 per night
Pet fee: EUR 15 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.