Novotel Citygate Hong Kong

Breakfast was great, with a full range of western and Asian foods of good quality. Staff were professional friendly and helpful. The airport shuttle was easy to find and catch. Extremely comfortable beds and pillows.

Good location near airport, good facilities including pool and access to the shopping centee

The hotel location is convenient to and from the airport and cities. A mall is connected to the hotel, so shopping and restaurants are right there for us. The gym is great. Unfortunately the pool was closed. The room is dated, so I look forward for an update.

Comfortable room, good services, and free airport shuttles every twenty minutes.

The shuttle service was very useful. When we arrived our room was ready. It was clean and comfortable.

Free shuttle van to/from HKG Airport beginning at 06:00. Efficient and pleasant staff. Well appointed and clean room with a view. A big outlet mall shopping center is attached to the hotel with huge mixture of retail stores and restaurants. The hotel's pool feels like a quiet oasis. No negatives other than a higher cost property, but that's Hong Kong.

We had a fantastic stay at Novotel Citygate. Great location attached to the Outlet mall with easy access to the MTR. Two stops to Disneyland which made things easy. We loved the pool which was beautiful for kids - safe depth, the ‘coral reef’ mosaic was hours of fun! Strong recommend, but maybe only 3-4 days.

Excellent hotel, enjoyed the stay. Shuttle service to airport could use a bigger bus (it’s an oversized minivan), and be more punctual due to overcrowding

Stayed here for one night on a late evening arrival into Hong Kong. The hotel is perfectly comfortable and convenient for the airport, with a very prompt shuttle service.

We keep coming back to this place because it is so convenient. Shuttle bus to and from airport and proximity to train if you want to visit Downtown. Executive lounge is a winner too.

They maintain the cleanliness of the room mostly the restroom.

The room was spotless, however the safe did not work, which we complained about but it was not fixed. We could not find the bathroom light switch.

I stayed here many times due to HK fair as I think it is good hotel with great location and service. However, I felt different this time. - Check-in: the woman at front seems unhappy to service (but other still very warm welcomed) - Breakfast: I think variety is a lot less compare from last few years - Room: quite old and I can see mold & rust in room But overall still ok for me if I will visit HK fair again.

Thanks to front desk staff who provided excellent service during my stay. The property especially the bathroom need refurbishing badly. Water leaked from the shower to the toilet area in my room. Cleaners need to do a better job with the bathroom and powder area - black molds and stains covering some areas.

This is the first time I leave a message on this platform. And if photos are allowed to post, I would. It was a really really bad experience in terms of the dated room cleanliness not only goes to the stained on the desk which obviously hasn’t been wiped and gross. It’s dusty. Bedding is not fresh. Maybe it’s just me being sensitive. I have no idea. But the ac without a proper climate control adjustment with only high medium low setting and keep blowing air the whole time was a real no no for me. I should have left the last day and not staying there for the whole booking cause my body just not ok being in a highly drying environment and I regretted not leaving sooner even I booked for a three day reservation. I absolutely don’t recommend this for elderly to stay here. The worn out non plush no more carpet has a big white stain on it and I HAVE NO ONE SINGLE CLUE WHY THEY WOULD GIVE ME SUCH TERRIBLE ROOM. Only thanks to the concierge whose name is Jerry to help me w my luggage. I’m being really critical here maybe because I’ve stayed in the surrounding hotels like all of them cause I wanted to try different experience and this is a total waste of money. Two extra annoying points are—no outlet converter provided for my computer but stated that i have to buy from the hotel instead, like what a GREAT hospitality right. AND the shuttle bus was emitting fume the whole time when passengers were waiting inside the car before the departure time. Can’t stand it personally. Nov2023

Convenient location for airport with free shuttle . But room carpet was stained and shower curtain mouldy . Bed comfortable . Rooms need an upgrade I wouldn’t go back

Well to b honest the room n cleanliness is Perfect no word to explain .. ill stay again

Clean rooms and helpful staff

Hotel generally looks old. Carpet is stained.

The room is exactly in the photo which is great. The room has high ceilings so it makes the room feels great and spacious. But the condition of the room is terrible. Could be just my luck but this was my room before. There are a lot of stains and black/darken spots in the carpet. Water stains/mold on the ceiling. Water stains on the walls, the framing around the TV was falling apart. The shower area is stained in yellow and black, especially around the edges. There were big cracks on the tiles near the closet, sharp edges that nearly sliced my foot open when I didn't notice it. Honestly, I've seen room in better condition in 3 star hotels.

Good value for money. Interior decor and amenities are dated, need refurnishing

It's great size room with excellent bathroom. Some part of the room was old

Quiet on upper floors and clean

Room was ok and fairly clean. There is no water dispenser as advertised. It is definitely not soundproofed as advertised. There is only one plug outlet in the entire room, which is next to the door, so the furthest point possible. Cupboard doors were broken and inaccessible because of the attached table. Really bizarre design, fortunately only spent a few nights so was doable.

The room needs work, so old and rundown

The TV too old

The hotel needs a major renovation. Tiredness was seen everywhere. The room was cramped with nowhere to sit other than the bed. There was only 1 very uncomfortable desk chair that has absolutely no cushion. The lighting was pathetic. It was so dark especially in the corridor.

Convenient location for outlet shopping & cable car to Ngong Ping. Rooms are tad dated. No power points next to bed which makes charging of devices difficult.

The room is clean but only one charger outlet near the tv and on top of the fridge. Not enough for two people to charge their devices

Frequent and easy to use hotel airport shuttle. Connected to a major shopping mall with dining options. Staff at front desk professional and efficient. Rooms are maybe from the 1990s with much needed update to meet needs of contemporary travelers. Hardly any outlets for charging devices. None at bed side. Black mold spots at sink and a shower box that can break your neck if you slip and fall.

Staff were wonderful and the breakfast was delicious! Even my kids were impressed.

Staff is not so warm welcome, breakfast is the poorest in Hong Kong 4-5 star hotel range. The hose and service is not professional.

Everyone at the front desk was very pleasant and helpful. I was allowed to check in a bit earlier, allowing me to rest after a long flight.

The airport shuttle bus driver was very friendly and helpful!

During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay. One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts. The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.

Staff are helpful. Tthe checkin counter needs some organization, not sure where to stand in line to wait when everyone in the front desk is busy.

Service excellence from concierge ,front desk to house keeping , what a good team. Thumbs up

Lobby staff were unwelcoming.

Friendly staff

A message from the hotel promised, if I check-in on line with an estimated time of arrival, that I would have an enhanced check-in experience and room keys ready on arrival. I checked in on line, but I did not get my room keys on arrival (more like 20 minutes later) and I had a terrible check-in experience. Would not be going to a Novotel anytime soon, even though the Sofitel brand, from the same Accor Hotels, is one of my favorite hotel brands. That said, the hotel was very clean, the bed was comfortable, and it was pretty quiet once I was inside the room. If not for the ngative check-in experience, this may be an acceptable airport hotel.

Courteous staff , clean room, shuttle service to/from airport is a great help, excellent location being connected to a huge mall, just minutes to the subway.

Clean room and the shopping mall is just below the hotel. Good breakfast options. The free shuttle to and from the airport is also very much appreciated. The hotel is far from the city of Hong Kong though. If you want to stroll around the city, it would take you awhile to get there. Also, I feel like the hotel is kinda on the expensive side.

The hotel is well placed for Hong Kong Airport and connects well with the large Citygate shopping mall and the MTR. It provides a useful courtesy bus to the airport. Bus connections to Lantau Island are good and also to the big buddha cable car nearby. We had a room with a great view. The chap on reception on check in was very helpful and welcomed us back as we have stayed at the hotel before.

Very convenient hotel. Close to airport, shopping and transit.

Nearby airport; inside the shopping mall with MRT; convenience traveling to central and main parts of HK; free shuttle from and to airport is impressive; need to improve carpet cleaning

Great location, right next to a subway station, just a short 10min free shuttle from the airport. Connected to an outlet shopping mall, lots of food places.

Close to airport with shuttle bus, many dining options nearby from humble eats to extravagant dining.

Novotel Citygate is linked to the Tung Chung MTR station which provide good connectivity via public transport. Quiet location. Staff provides good quality service.

Excellent location

Great hotel near airport and Disneyland. There is a mall connected to the hotel which was awesome. Lots of food options, just have to look for them. Metro is also conveniently located near.

Great place to stay. Since we had a 5 day stay and wanted to avoid a long drive to main island, I preferred to stay at Novotel. Obviously a little expensive side, but you have a free shuttle from airport which directly takes you to the hotel. Then NgongPing 360, is connected through an excellent mall near by, so that you can finish the Big Buddha, Tai-o-village all in one day from here and then move ahead to other islands. View is great, buffet is good, can be improved with more continental varieties too. Overall loved the stay!!

Staff were wonderful and the breakfast was delicious! Even my kids were impressed.

Staff is not so warm welcome, breakfast is the poorest in Hong Kong 4-5 star hotel range. The hose and service is not professional.

The rooms was small but sufficient. The buffet wasn’t as good as it used to be a year ago in 2024.

Breakfast was great, with a full range of western and Asian foods of good quality. Staff were professional friendly and helpful. The airport shuttle was easy to find and catch. Extremely comfortable beds and pillows.

Sadly, the breakfast buffet was not up to the standard we had expected. We'd particularly like to note that the people at reception were excellent.

チェックイン時のスタッフの対応が事務的で気遣いが感じられなかったのが残念です。 チェックアウト時にスーツケースを預けた際のスタッフは丁寧な対応をしていただき、旅の最後を気持ちよく終えることができました。 部屋のロケーションは眺望もよく、広めの部屋で、毎日タオルの交換、掃除が行き届いていて大変良かったです。 朝食のブュッフェも種類が多く、オムレツも注文して作ってくれるので美味しかったです。

20分おきに空港⇄ホテル間を繋ぐ無料のシャトルバスが出ている。 ホテルから東涌駅までは駅直結のアウトレットを通って徒歩5分くらいで交通の便がいい。 (香港ディズニーまでは2駅) 朝食のビュッフェはお粥や麺類の中華料理、パンなどの洋食がありおいしかった。 香港ディズニーに行く人におすすめ。

Perfect hotel for an overnight on Lantau island, perfect for visiting Tian Tan Buddha and Disneyland with the subway station and the cable car just 5 min from the hotel. Very friendly staff.

Generally very pleased with the experience at this hotel. The only grumble is that some of the breakfast foods weren't hot enough.