Hotel Toscana

Everything is within walking distance from this property. The directions for the washer and dryer need to be updated. We did one load of laundry and it took 5 hours to wash and dry.

Great location. Extremely over priced. No air conditioning. Very very hot. Small room. Inadequate lighting. Inconvenient plug locations. One looks like 50 watt bulb in a very small bathroom. Safe did not work. Did not clean the rooms as promised. Bugs. Never again …. It is not the star rating it portrayed… i would give it a 2 Star AT BEST and i am being liberal .

I’d say extremely overpriced for what you get even for Switzerland where nothing is cheap. Very basic room with not a lot of amenities but it did had an elevator, closer to the train station and a lot of eating options around.

Staff is very friendly and helpful. Small area for on site paid parking. Located in prime restaurant and shopping area.

All right, a bit old but good wifi and fairly clean. Room next door was very loud and hotel didn’t really try to decrease their noise.

Tight quarters throughout lobby and stairs/elevator. Made it hard with luggage and a stroller to maneuver around hotel. Welcome was rough. No water cooler.

Positive point are: very convenient location, coffee machine in the lobby and friendly staff. However, terrible mattress and bed linen. There is no A/C, during summer gets very hot. Open window and turning on fan does not offer much help. From open window lots of noise. Hotel entrance is between two Indian restaurants and is not easily visible.

For an American traveler this property was very friendly and easy to understand. It was in a convenient location for food options and shopping. Also a short walk to the nearest train stations. Wifi worked good and the bed was comfortable.

The room and bathroom were clean and the location was very good. There were practically no amenities in the room except a tea kettle.

The hotel is conveniently located, but that is all there is to this hotel. We found the room strongly scented with detergent and had to leave the hotel with the windows open. However, the floor was unclean, with other guests' long hair and dirt. This hotel does not provide breakfast. They provide you with physical keys to leave at reception every time you get out. Moreover, it seems part of the hotel is providing apartments to Airbnb, and you can smell other people's cooking. Staff are helpful and responsive. You can also pay for using a laundry machine at the property (which we did not). Overall, the hotel is clumsy and could be improved significantly. The hotel is adjacent to many Asian restaurants, but their prices do not reflect the quantity and quality of the food they offer. Walk away from the neighbourhood and eat at restrurants with over 4.8*.

there were stains on the curtains and a big stain that was left on the shower floor. the heater was leaking and did not feel safe to be left on. it felt like the room had barely been cleaned after the last guest. the hotel seemed dirty overall and the elevator felt unsafe to be in. the hotel is in a good area which is why they can charge the prices they do and provide such a mediocre experience for guests. the hotel location was convenient to the city and the staff were nice - however did not have much interaction with them.

This hotel has a great location, but is dirty. The sheets were stained, shower curtain moldy.

We were in room 101 and there was mold all over the room: on the walls, ceilings, along the baseboards of the floor, in between the bathroom tiles, etc. We had arrived to the hotel around midnight to check in, so by the time we got settled in and noticed the mold, the lobby was closed and there was no one we could tell about the issue. We had no other option of another hotel to go to for the night. In the morning I alerted a staff member when we checked out and she said that she couldn’t do anything because the manager wasn’t in the building. Extremely dissatisfying experience due to the unsanitary conditions of the room. Would not recommend staying here.

Deceiving online pictures. Bathroom very dirty and dated. Mold on shower tile. Broken tiles molded together. Shower very small. No place to hang wet towels. Linens and towels are thin and well used. Hotel smells like the Chinese & Indian food from the restaurants on the ground floor. Not worth the price we paid.

This property was run down & not clean. Our shower had mold & mildew. The shower curtain was disgusting. We were afraid to use the shower. We would have checked out but were traveling with a baby & it was inconvenient to move again to another hotel. The property is way too pricey for the product

Quanto com cheiro ruim, ralo do banheiro entupido, estrado da cama quebrado, sem serviço de quarto. Ótima localização somente.

The bedding was old and stained. My husband’s bed actually broke. The rooms smelled of the Chinese restaurant down stairs. The phone in our room didn’t work so

The hotel is conveniently located, but that is all there is to this hotel. We found the room strongly scented with detergent and had to leave the hotel with the windows open. However, the floor was unclean, with other guests' long hair and dirt. This hotel does not provide breakfast. They provide you with physical keys to leave at reception every time you get out. Moreover, it seems part of the hotel is providing apartments to Airbnb, and you can smell other people's cooking. Staff are helpful and responsive. You can also pay for using a laundry machine at the property (which we did not). Overall, the hotel is clumsy and could be improved significantly. The hotel is adjacent to many Asian restaurants, but their prices do not reflect the quantity and quality of the food they offer. Walk away from the neighbourhood and eat at restrurants with over 4.8*.

The only thing good about this hotel is its location. It is near Interlaken West station and several bus stops servicing the area between West and East. There are plenty of restaurants and shops within easy walking distance. Now the hotel. The room and especially the bathroom is definitely not like the picture. It is rundown. Although basic the bedroom is ok (it even has usb plug), the bathroom leaves alot to be desired. The toilet seat doesn’t fit or installed right and jostle when u sit. There was mold in the ceiling. The towels were pretty thin. There is no shampoo provided just soap. For the price charged it is so overpriced for this hotel that billed as 3 stars but I would say 2 at best.

I don't look for anything fancy in a hotel, just a clean and comfortable place to sleep. This was neither of those. The beds appeared clean, but were not comfortable; seemed to be a single thick slab of foam, and the pillows provided no support and pillow cases were rough and scratchy textured fabric. Luckily our bathroom was newly remodeled, but there were clusters of mold on the ceiling. When entering the room the first time, it was so stuffy and smelled like a combination of fried food and cleaning products trying to cover up the smells. The only way to ventilate was to open the balcony door and turn on some fans; it's not possible to safely leave a window open while away as someone can enter through the balcony, so we had to seal the room shut again when leaving for the day (resulting in a smelly and stuffy room when we returned). These conditions would have warranted a 2-star rating, but I give it 1-star due the hotel itself being falsely advertised in the photos. There are no flowers decorating the balcony as shown in the main photo, and it does not have a European charm feeling with an Italian trattoria downstairs--there is an Indian and Chinese restaurant instead, which I'm sure are delicious, but the noise and smells wafted up through the open balcony door and into our room. The hotel lobby and hallways are grimy and outdated, they key system for the room is clunky, and the staff attitude is mediocre. I do not recommend staying here if all this would bother you.

This hotel would be great for a group of teens looking for a place to drop their bags and go skiing. Our first room was on the ground floor near the maintenance closet. The tiles were freezing, and one of the heaters was broken. There were no lightbulbs in the bedside lights. The containers of soap and shampoo were empty and the room looked out onto an alley. The staff did accommodate us with a room upgrade after complaining. The upgraded room was better but still no frills (eg no mini fridge, water, instant coffee, bathrobe etc). The towels were small and there weren’t any towel racks to hang our face towels or to dry bath towels. Our room wasn’t cleaned the first day Only when I put a bag full of garbage outside our room door did it get cleaned later that day. Overall disappointed for the money.

It was roomy, all details including bed lamps and and shower necessities were handled well. It was quiet and clean. The building was a bit old, doors a bit dilapidated, and a bit expensive.

very old property. old dirty linens and shower curtains. shower area was hardly 2 ft x 2 ft . cannot move in the shower without touching either walls or the shower head. does not have air conditioner. gave old fans to ventilate.

All right, a bit old but good wifi and fairly clean. Room next door was very loud and hotel didn’t really try to decrease their noise.

Otel merkezde diye tercih ettik fakat merkezi konumu harici çok kötü Klimasız oda,eski,koridorda yemek kokuları,kalanlar kalabalık olarak odada yemek yapıyorlar Fiyt aşırı pahalı

Deceiving online pictures. Bathroom very dirty and dated. Mold on shower tile. Broken tiles molded together. Shower very small. No place to hang wet towels. Linens and towels are thin and well used. Hotel smells like the Chinese & Indian food from the restaurants on the ground floor. Not worth the price we paid.

Location was great… could walk out and watch the parasailing. Front desk was not very helpful on local sights to see. Language barrier also. We ended up going to Information at the train station to make plans. No breakfast available. The hotel sits behind/attached(?) an Indian and Chinese restaurant so with the window open, many aromas entered the room, which wasn’t a bad thing. A fan was provided which we needed. Our room window opened unto the restaurant ally so many employee noises. I probably would not stay here again.

A few complaints. First I booked a stay on the wrong date and they refused to accommodate my mistake. Said they were full and couldn’t - which was a lie. I rebooked on the correct date and lost my money. Fine. Their photographer is amazing - I will leave it at that. The lower level of the hotel is a restaurant and there are strong curry and cooking odors everywhere. I will say it appeared clean but not worth the price by any standard. It said A/C but not sure it turned on. We had no interest in staying so called an audible and went to Zermat to a favorite place. Worth the lost fees

I had an awful stay at this hotel. The building is extremely old and clearly not maintained. The bedding was absolutely unacceptable – with holes and stains that made me question the cleanliness and hygiene standards of the place. The heat in the room was unbearable, and there was no air conditioning. Opening the window only made things worse because of the loud noise from the street, making it impossible to sleep. The pillows were terrible, extremely uncomfortable, one too hard other too soft. And to make matters worse, this place was way too expensive for what it offers. For the price, I expected at least basic comfort, but this was a complete disappointment. Definitely not worth it. I would never stay here again and strongly advise others to look elsewhere.

Tired rundown hotel. Lights not working. No remote for tv even after asking staff. Very substandard for what was paid. Go somewhere else

Das Zimmer war schön, grosszügig und sauber. Die Dusche hingegen war verkalkt. Das Personal an der Reception sprach beim Check-in kein Deutsch. Hat trotzdem geklappt ;-)

When I went to check-in there was only one lady at the counter. I told her I was here to check in and she walked away without saying a word. No one appeared for several minutes. There was another man talking to someone about business (I believe) after waiting about five minutes, I yelled at him, and he cut short his conversation ans asked me why I was there. He was helpful at that point.

A recepção foi ótima. Iana falava português e nos ajudou muito 🙏♥️ Ótima localização e vista. A limpeza que deixou um pouco a desejar, troca de toalhas, tapete, papel..

The staff (her name is Cici) is very nice. She is very informative and friendly.

The location is amazing but service could be better. We stayed for 3 nights and not once room service came in to clean the room or check on washroom supplies. I had to go to the reception and inquire about it and they said their room service included only taking out the garbage. I had to request for toilet paper…. For the amount charged per night, they can definitely do better on the service part.

There was a lady at the desk that had a very very rude customer service. Really terrible customer service experience from her.

Friendly staff.

Diana at Hotel Toscana was incredibly helpful to us!!!!

It’s a step up from a hostel. Felt like we were back in dorms. Shower curtain had mold growing on it. Staff was rude - we asked for late checkout and was told yes and then was texted, emailed, and yelled at by a housekeeper for having our bags in the room at 11:30a although a different staff member approved a 12p checkout. When I told the front desk we had late checkout they said “well no one told me.” Also, everything smells like takeout food from the Asian restaurant below. Location was amazing which is the only reason for the star I gave.

The staff was not friendly at all

Our room was about 20ft from a 26 ton crane and construction site. They started at 7am and banged until 7pm. The indian restaurant below's cooking smells, which smelled great, none tge less were every breath. You could close the window but then the room got warm. The construction noise was the real problem though.

This property is in prime location. Close to all amenities.

Location location location

Hotel is outdated but functional. Centrally located to train and bus stations. Would go back and use this hotel again in the future.

I’d say extremely overpriced for what you get even for Switzerland where nothing is cheap. Very basic room with not a lot of amenities but it did had an elevator, closer to the train station and a lot of eating options around.

Stayed in the hotel for 5 days. Yeah, it's pretty pricey. Not just the hotel, but the whole town is expensive. The hotel's in a great spot. Getting around is easy. It's like, less than a 10-minute walk from Interlaken West station, and both Coops are close too, like a 5-10 minute walk. Make sure you check the bus and train times earlier. Most of the available for every 30mins or 1 hours. Check the weather one or 2 day before and alternate the plan accordingly.

Great location. Could walk to all needed places.

Great location and spacious room.

Staff were nice and helpful. room had big windows with a view and was relatively quiet for a large town. very convenient to dining and shopping, train station.

Not a nice place to stay and absolutely not worth the money. This is why they ask you to pay in full in advance. Also a construction site right out side that will wake you up at 7am just from the trucks and equipment moving around. 8am drilling and very loud noises start.

The India restaurant next door is authentic Good location.

The Breakfast is the main issue here. People leave to tourist places early morning and there isn’t any restaurant open around so the best option is that hotel should provide breakfast.

Hotel is between an Indian restaurant and a Chinese restaurant. Very odd location but rooms were very spacious

Easy check in. The room was comfortable but wished it had more electrical outlets & convenient light switches. Location was excellent as there were a lot of restaurant options & close to the Interlaken West train station. Nice overlooking the park where the paragliders land. Staff were great & helpful.

I’d say extremely overpriced for what you get even for Switzerland where nothing is cheap. Very basic room with not a lot of amenities but it did had an elevator, closer to the train station and a lot of eating options around.

Deceiving online pictures. Bathroom very dirty and dated. Mold on shower tile. Broken tiles molded together. Shower very small. No place to hang wet towels. Linens and towels are thin and well used. Hotel smells like the Chinese & Indian food from the restaurants on the ground floor. Not worth the price we paid.

Location was great… could walk out and watch the parasailing. Front desk was not very helpful on local sights to see. Language barrier also. We ended up going to Information at the train station to make plans. No breakfast available. The hotel sits behind/attached(?) an Indian and Chinese restaurant so with the window open, many aromas entered the room, which wasn’t a bad thing. A fan was provided which we needed. Our room window opened unto the restaurant ally so many employee noises. I probably would not stay here again.

A few complaints. First I booked a stay on the wrong date and they refused to accommodate my mistake. Said they were full and couldn’t - which was a lie. I rebooked on the correct date and lost my money. Fine. Their photographer is amazing - I will leave it at that. The lower level of the hotel is a restaurant and there are strong curry and cooking odors everywhere. I will say it appeared clean but not worth the price by any standard. It said A/C but not sure it turned on. We had no interest in staying so called an audible and went to Zermat to a favorite place. Worth the lost fees

Slightly disappointed but it was clean and convenient to some good eatery’s

The hotel is conveniently located, but that is all there is to this hotel. We found the room strongly scented with detergent and had to leave the hotel with the windows open. However, the floor was unclean, with other guests' long hair and dirt. This hotel does not provide breakfast. They provide you with physical keys to leave at reception every time you get out. Moreover, it seems part of the hotel is providing apartments to Airbnb, and you can smell other people's cooking. Staff are helpful and responsive. You can also pay for using a laundry machine at the property (which we did not). Overall, the hotel is clumsy and could be improved significantly. The hotel is adjacent to many Asian restaurants, but their prices do not reflect the quantity and quality of the food they offer. Walk away from the neighbourhood and eat at restrurants with over 4.8*.