Jerusalem Gate Hotel

When we checked in (4 elderly travelers) arriving at 6a.m. after a 24 hour journey, we asked for a luggage cart, and were told to go and get it ourselves. One of the electronic keys (we had 2 rooms) did not work and in one of the rooms there were no lights working. When I went back down to the front desk they told me they would fix the lights after 7 a.m. When I complained that this was unacceptable, as we could not see anything in the dark, they told me I was disrespectful. They did fix the key and grudgingly turned the power on. The noise from traffic, even honking, could be heard all night. The following day the workers were more helpful and friendly. We asked for a wake-up call on the last morning of our stay, but it never came. The rooms were small but acceptably clean.

Clean room, and perfect position near all transport and shops, so convenient

The room was clean The way to the hotel was ok not more.

I stayed at this hotel for 5 days and would not recommend it to anyone. The biggest issue was the cleanliness. The room was filthy when I arrived. The towels, bed sheets, floor, and other surfaces were covered with hair. The sheets appeared to be unwashed, and the entire bed was in a shocking condition. There were crumbs and debris underneath the mattress protector, and both the mattress protector and bedding were stained with substances I could not identify. The overall level of hygiene was honestly disgusting. I took photos of the towels, sheets, stains, and room conditions because I could hardly believe what I was seeing. When I asked to have the room cleaned or to be moved to another room, I was told that all the rooms were the same. Despite repeatedly requesting cleaning during my stay, it never happened. I eventually had to obtain clean sheets myself. The hotel is also extremely noisy. While it is located in the center of Jerusalem, there is constant traffic noise and beeping from the street. The windows provide very poor sound insulation, making it difficult to rest or sleep. The staff seemed to be doing the bare minimum. Even during the week, when the hotel did not appear particularly busy, basic requests were ignored. Another concern is safety. The room doors do not have an internal security latch or chain. The door can be opened with a key, but there is no additional lock from the inside that guests can use for their own peace of mind. Overall, this was a very

Underground shopping was a pleasant surprise. I didn't have to leave the hotel. A great Shabbat experience in an enormous dining room with a printed schedule of events.