Orient by Isrotel Exclusive

We stayed 2 days, hotel was packed, breakfast was just magnificent , first morning service was terrible, I complained and second morning it was excellent. The outdoor pool area was accessible only if you go just to swim. No seats and sunbed chairs available before 5 Pm. I will definitely go back to this stunning hotel but not anymore during school holidays

Un bel hôtel. Des belles chambres spacieuses et agréables. En revanche, un petit-déjeuner assez décevant avec un service vraiment pas terrible. C’est dommage. Autre problème, le parking. A chaque sortie de votre voiture c’est 60 shekels, si vous restez une nuit et que vous sortez votre voiture du parking, se sera 180 shekels, vraiment très cher.

Great service, amazing pool at the rooftop, warm welcoming, great breakfast and amazing spa. Great room (and shower room) with all what we needed. The only downside was that the bed wasn't the most comfortable.

A very comfortable hotel with a great pool and facilities

Great place rooftop pool and indoor pool/spa/ 24hr gym and amazing breakfast tbh for its price point it destroys its competitors

Pool on roof was excellent

Excelente hotel la Alberca exageradamente llena y faltaban camastros para asolearse

My family has immensely enjoyed numerous stays at the Orient, particularly celebrating the holiday of Succot here this year and for the past four years. Located in the lovely and quiet German Colony, the Orient hotel offers a wonderful all-around experience. Its’s rooftop with a 360 degree view of Jerusalem and the walls of the Old City has an infinity pool and a fabulous meat restaurant and is reason enough to choose to stay here. However, most notable at the Orient is the first-rate culinary experience. Executive Chef Ahmad Salameh ensures that superb food and an ample array of delicacies is consistently provided at each meal, especially on Shabbat and holidays. The restaurant’s managerial staff led by Whaleed, Alian, Gazaleh, and Hirbawi warmly welcomes guests and is above and beyond expectations. Additionally, the reception and concierge staff also make a stay at the Orient exceptional. I highly recommend staying at the Orient!

Very good breakfast, room is clean, bathroom is clean, 2 pools one inside and one on the roof with a beautiful view

The property was clean and well maintained. The food was fantastic. The only aspect that was disappointing is that the pool closed at 5pm on Saturday.

Staff are amazing so helpful and polite room was very clean and breakfasts were also very good

It was fine till one night after a trip came to the room to relax but to my surprise the room was not cleaned and after waiting to be cleaned my wife went to wash up and it wasn’t cleaned They offered a free breakfast for my troubles I expected more from a supposedly luxurious hotel

Bathroom flooded after each bath . Only one chair per room . No table available at the room .

Muy limpia y elegante

Whatever I booked i didn’t receive correctly they put me in a room someone was just staying in didn’t feel clean at all

The room was not clean

Disappointed as two years ago I stayed for week and really looked forward to coming back. The sink was completely off the counter. The shower leaked all over the floor and the soaked the washroom. The fridge never worked and the light switches fell off the wall. Upon checkout the clerk informed me that the fridge is not suppose to get cold. When you are told a fridge is in the room for medication then you expect it to work. I was told by the clerk they would hold my medication. That is not an acceptable answer. Very disappointed

Modern clean and tasteful property with delightful staff. Didn’t have an opportunity to eat in the hotel.

Very good breakfast, room is clean, bathroom is clean, 2 pools one inside and one on the roof with a beautiful view

The Orient Hotel is a beautiful clean hotel run by the most competent professional staff. It’s always my first choice.. the breakfasts are just yummy! I highly recommend this hotel.

A beautiful hotel! Rooms are beautifully appointed. We stayed in the heritage building and loved the combination of antique and modern styles. Felt like an oasis. The staff were friendly, welcoming and responsive to all our requests. The food was delicious and an exquisite buffet at breakfast. The dining room got a bit hectic at times in the mornings, and it sometimes felt like they were understaffed as it took a long time to get coffee. But we could see that the staff were doing the best they could under the circumstances.

The property is excellent and priced in line with its nearby competitors. My room was spacious and spotless. I was attending a convention that included lunch. Sadly, there was not enough space in the dining room to accommodate all of our attendees at one time, so I missed lunch twice. I love the neighbourhood, and the staff were excellent.

While the lights in the room are a little funky, and we just don’t get windows from the bathroom into the bedroom, everything else about the hotel is awesome!

The orients decor and room amenities and location is everything you need for your perfect stay in Jerusalem Staff and service was great and indoor and out door pools just beautiful Breakfast was excellent Best hotel for us in Jerusalem and we have been traveling toisrael for over 15 years

Located in the beautiful and historic German Quarter. Lovely, comfortable and stylish rooms, friendly staff and excellent food.

L’hôtel est magnifique de l’extérieur et de l’intérieur. La chambre côté Temple, est simple mais efficace. Attention: Au prix de la chambre, le minimum est de faire attention à la poussière et aux traces de doigts ou mains sur les murs ou les portes. De plus, veillez à ne pas avoir les chambres côté rue car très bruyant. Sinon, le petit déjeuner est simplement délicieux et variés. Tout est fait maison et succulent!! La vue depuis le rooftop exceptionnelle mais le restaurant cher (on paye certainement la vue). L’accueil n’est pas leur spécialité (froid donc non chaleureux).

This hotel's "Family rooms" turned out to be in a semi-basement, conveniently omitted from the booking details. Not worth it. Also, expect fluctuating water temperatures, no iron, or coffee amenities in this supposed 4-star hotel. We booked last minute and regret it. Had positive experiences with the chain before, but strongly advise avoiding this location.

Keep looking! It’s so loud from the nightclubs around blasting music, you’d think you were in a nightclub. The design was so poor and that the shower would breed mold and smell like mold daily despite chlorine cleanings. The design allowed for no ventilation in the shower, breeding a lot of mold. Additionally, you would have to be in complete darkness in the bathroom on the Sabbath, because there is a big window, showing the interior of the bathroom to the bedroom. So if left the light on, that means light would be on in your bedroom all night, which is a strange design for Israel, knowing that a lot of people do not use turn on or off lights on the Sabbath. It’s very frustrating that if you want to order food to the room or need anything and you dial the operator, you don’t get anybody onsite and they tell you that room service will call you back. Many times I had a call upwards of five times over a span of maybe 40 minutes in order for room service to even call me in order to order food. the manager was very nice and trying extra hard to be helpful but the entire system is flawed. The food tasted delicious except for in the lobby bar. I ordered the ravioli dish, and it was soaked with may be the equivalent of 10 tablespoons of butter, was just too much fat for my stomach to handle, and was up all night nauseous. I do not recommend anybody stay here. In addition to the mentioned problems, while the spa and the rest of the hotel looks very nice, the old masseuse was awful.

The staff were wonderful. The property is beautiful. The room was unique and just lovely. The pool is amazing

Chambre tres spacieuse . Personnel tres agreable. En ce qui concerne la piscine interieure ,quelques degres supplementaires ne seraient pas de trop . Par ailleurs tout etait pafait.

The Orient is conveniently situated in the Week Rifaim area of Jerusalem. It's a 20 minute walk to the old city. Property looks good rooms are nicely set up, cleaning service good. My only negative is that they don't have enough front desk help.

Great atmosphere. Close to shops and restaurants. Friendly staff eager to help. Buffet breakfast amazing.

Staff are amazing so helpful and polite room was very clean and breakfasts were also very good

Excellent service! Dina from the front desk went above and Beyond to make us happy. Fadi the assistant manager is also amazing he Was so accommodating. It’s service like this that Keeps is coming back!

Everything about the hotel, the room, and the food was excellent. What was disappointing was the service related to the room. We waiting 30 minutes before receiving our luggage. We were promised an extra luggage rack and a refridgerator (or activated wine cooler) and no one returned.There seems to be a shortage of staff because this is not indicative of a 5 star hotel.

Always amazing to stay at the Orient, although noticed front desk reception is totally understaffed. Waited for a long time to check in at 2pm and also waited for close to 5 mins when checking out at 6.30am. Need more staff. Unacceptable for the quality of the hotel.

The service was TERRIBLE - certainly not befitting a supposedly 5 star hotel. Arrogant attitude, non responsive - still waiting for the manager to be in touch with me from 3 weeks ago !! Embarrassing incident in the lobby bar in front of my guests. Awful screw up with dinner on the roof top. Definitely would not recommend if youre expecting any level of appropriate service

This is the second time we stay at the Orient and both times we had serious cleanliness and service issues. This time when we checked into our room, it stank of urine. We quickly spotted 3 urine puddles, 2 on the sofa, and a massive yellow one on the rug. We called guest services, and they sent someone who replaced the sofa and removed the rug. It took an hour and during that time we were forced to bend over on all four and smell urine from the floor. The crazy thing was that as far as the hotel was concerned, by replacing the sofa the issue was resolved. Nobody ever followed up with us, nobody offered a resolution, nobody really cared. We didn't even get an apology until we went out of our way to demand one. We complained and eventually got £50 back. We said it wasn't enough but nothing more was offered. Also, the service at the rooftop bar is ABYSMAL. Literally. Nobody there is interested in offering any service to hotel guests, and if you ask for something you get a response that verges on loathing. Really unpleasant woman worked at the bar and the lifeguards are generally rude. It's representative of the issues you'd expect to find at the Orient. It is a beautiful property in a great location, but is so badly managed it actually feels un-managed at times.

The service here is superlative. Plan to come back.

Amazing hotel, stunning property, kind, professional, helpful staff, excellent service!! Best breakfast I’ve ever seen!!! Everything was perfect!!

The Orient is on the edge of the German Colony making it convenient to access the center of Jerusalem. It is by the old Train Station. The staff is attentive. The morning breakfast is very good. We have been there several times and have always found it a nice place to stay,

Great atmosphere. Close to shops and restaurants. Friendly staff eager to help. Buffet breakfast amazing.

Good location near many restaurants cafes and walkable

New hotel that was very clean. Large breakfast buffet. Very nice bathroom with large tub and separate fancy shower. Two pools- one indoor and one on the roof. Relatively close to the Jaffa gate but we took a taxi and it was hard to get a taxi back. My only complaint is that I drink a lot of coffee in the morning and they refused to bring a pot to the table. They make people order cup by cup so each morning I had to order five cups, one at a time.

Located in the beautiful and historic German Quarter. Lovely, comfortable and stylish rooms, friendly staff and excellent food.

Clean, modern, good service. Great location - many options for lunch or dinner. 20 minute drive from the Kotel, 15 minutes from Machane Yehuda. Stay here

Hotel is beautiful and in great location.

The hotel is fine. All of the work occurring around the hotelmade our stay not as pleasant as usual. Until the work is completed by the City the hotel I cannot see staying there.

My family has immensely enjoyed numerous stays at the Orient, particularly celebrating the holiday of Succot here this year and for the past four years. Located in the lovely and quiet German Colony, the Orient hotel offers a wonderful all-around experience. Its’s rooftop with a 360 degree view of Jerusalem and the walls of the Old City has an infinity pool and a fabulous meat restaurant and is reason enough to choose to stay here. However, most notable at the Orient is the first-rate culinary experience. Executive Chef Ahmad Salameh ensures that superb food and an ample array of delicacies is consistently provided at each meal, especially on Shabbat and holidays. The restaurant’s managerial staff led by Whaleed, Alian, Gazaleh, and Hirbawi warmly welcomes guests and is above and beyond expectations. Additionally, the reception and concierge staff also make a stay at the Orient exceptional. I highly recommend staying at the Orient!

Great view. There is construction in the area

A beautiful hotel! Rooms are beautifully appointed. We stayed in the heritage building and loved the combination of antique and modern styles. Felt like an oasis. The staff were friendly, welcoming and responsive to all our requests. The food was delicious and an exquisite buffet at breakfast. The dining room got a bit hectic at times in the mornings, and it sometimes felt like they were understaffed as it took a long time to get coffee. But we could see that the staff were doing the best they could under the circumstances.

In addition to the beautiful decor and friendly service, the rooftop pool is spectacular and the food in all venues is delicious. Many thanks to Waheed, Hamza, Ibrahim and Gazale who all were exceptionally accommodating and ensured most enjoyable dining experiences for us!

Great atmosphere. Close to shops and restaurants. Friendly staff eager to help. Buffet breakfast amazing.

Overpriced, bad room, bad breakfast

Great location and friendly staff. Best breakfast in Jerusalem!

Great place rooftop pool and indoor pool/spa/ 24hr gym and amazing breakfast tbh for its price point it destroys its competitors

Amazing hotel, stunning property, kind, professional, helpful staff, excellent service!! Best breakfast I’ve ever seen!!! Everything was perfect!!

The Orient is beautiful, in a lovely part of Jerusalem, with amazing views from the pool. The only downside is the very poor, chaotic service at breakfast. Items, including gluten free and dairy products aren’t labelled properly, getting service is very difficult, tables are cleared slowly.

Beautiful hotel with a great breakfast! It was a bit overcrowded when we stayed, a 15 minute wait in line for breakfast. We were also unpleasently surprised to learn there’s an 18 ILS charge for room service (aside from the actual price of dishes). If you’re staying here, I highly recommend having dinner at HaSadna which is a 10 minutes walk from the hotel.

My family has immensely enjoyed numerous stays at the Orient, particularly celebrating the holiday of Succot here this year and for the past four years. Located in the lovely and quiet German Colony, the Orient hotel offers a wonderful all-around experience. Its’s rooftop with a 360 degree view of Jerusalem and the walls of the Old City has an infinity pool and a fabulous meat restaurant and is reason enough to choose to stay here. However, most notable at the Orient is the first-rate culinary experience. Executive Chef Ahmad Salameh ensures that superb food and an ample array of delicacies is consistently provided at each meal, especially on Shabbat and holidays. The restaurant’s managerial staff led by Whaleed, Alian, Gazaleh, and Hirbawi warmly welcomes guests and is above and beyond expectations. Additionally, the reception and concierge staff also make a stay at the Orient exceptional. I highly recommend staying at the Orient!