Leonardo Plaza Hotel Jerusalem

Staff was very nice. Amenities are amazing and the breakfast unbelievable

I rarely leave reviews but honestly after the experience I had last night with the front desk now I must. When we got to the hotel we were already thrown off because outside there is construction & the path to the hotel was muddy & gross. Mind you we paid the price of a hotel that would be a 4-5 star experience. The room was not impressive. Hotel had a weird smell. The bathroom mirror was dirty, the tiles around the toilet and shower looked dirty or maybe it was mold, who knows. The sink & shower take an hour to drain, so once you use it, another person cannot use it for a while otherwise it will overflow. The service is mediocre if not horrible. No help with luggage, we had to take it up and down ourselves. They don’t go above and beyond, gave off lazy vibes. They’re so cheap too, if you want to use the jacuzzi you need to pay… like??? Mind you the pool was closed for the winter, you’d think they’d let you use it for free then. There’s really not much good I can say about this place. Horrible location too, you need to walk so many steps and incline to get anywhere because of all the construction. The reason I got so angry to the point where I’m even writing a review - last night I asked the front desk to call us a cab. He did. The cab tried to scam us, so I went & told the front desk to please order another. He responded “no, go walk into the street & get yourself one.” Mind you - the walk to get to the street to call a cab is a good 5-10 minutes & again MUDDY. Don’t go.

Good

Awesome

The Leonardo Plaza Hotel was an extremely elegant hotel with a grand marble lobby and well appointed rooms. The dining room and breakfast was the best I experienced in all the hotels during my Israel trip with a lavish spread of various foods.