Crystal Crown Hotel JB

Hotel is aged and some areas are run-down. My bathtub and basin had silicon like stains, drains likely choked and was a bit slow draining out. Spa is closed. Pool is not open for evening/night swims. Cable TV is really the local network. Forget about HBO, movies and international sports and news channels. Bed mattresses are not longer offering good support, and sagged in the middle. Luckily i booked twin beds instead of a king/queen bed and one of the single mattress was at least firmer.

I didn’t like is the car park very narrow and clamp and room wifi no connection.

日本人向きのホテルです。南アジアでは珍しくバスタブがあるホテルで湯舟に入りたい方は是非。 全体的には古くなってきており、綺麗さを求めるなら避けた方が良いですが長期ステイしている中でバスタブを優先したくなる時もありますので、そんな時はこのホテルを如何でしょう。

Old hotel. Desperately needs makeover or just demolish entirely to make way for new construction of newer generation hotels. No shower screen in toilet. Old WC and carpeting.

Toilet ceiling is dripping, informed staff to repair but in vain. we have to go out to use the public toilets.

Good hotel. Spacious room, bathtub, toiletries except floor mat

Car park super narrow.

Hotel need refurbished.

シャワーのお湯が出なかったのが不満でしたが、あとは良かったです

hotel need to upgrade

Hotel is aged and some areas are run-down. My bathtub and basin had silicon like stains, drains likely choked and was a bit slow draining out. Spa is closed. Pool is not open for evening/night swims. Cable TV is really the local network. Forget about HBO, movies and international sports and news channels. Bed mattresses are not longer offering good support, and sagged in the middle. Luckily i booked twin beds instead of a king/queen bed and one of the single mattress was at least firmer.

When I checked in this hotel, the receptionist assigned me 14th floor room. The room was terrible, there was strong smell in the room, aircon leaving, room was dark the light was very old. It is totally different from what i saw on the internet. I went down to complain about the leaking, and they changed my room to 7th floor. It is renovated room. A huge difference for the room, the bed is new, room is bright and the bathroom is new. I wonder why the reception did not put me to 7th floor, there were empty rooms. I paid Rm270 per night. Luckily i went to ask to change room, otherwise I would have stayed in an very old room. I won't go back to this room

I had a generally comfortable stay at this hotel. The staff were genuinely friendly and welcoming, which made the experience feel warm and personal. The room itself was clean and cozy—great for a short getaway. However, one issue stood out: the bath towels were unfortunately quite dirty. If you're planning to stay here, I’d recommend bringing your own towels just to be safe. Overall, a good value for the price, but a little extra prep will make your stay even better!

Bus stops, Food choices and malls next to hotel. Bathroom needs repair with a leaking bathtub and a choke basin. Layer dust seem on furniture in the room

The renovated rooms was well lighted and the toilet was decently cleaned. The pillows were stained and the beddings were clean but overly used. The towels and pillows required replacing.

The court hangers were had fungai. The staff woke me up early in the asking to change room. The room had no windows. The toilet pipe was weird as hell, there were no trigger on the pipe.

Room is clean. Had asked for a quiet room, but could still hear some traffic noise which is ok for us. Hotel is about 6 minutes’ walk to KSL via a small slightly uphill road lined with houses from the back of the hotel. Staff is courteous.

Newly renovated and clean hotel room. Breakfast menu average.

Booked last minute and arrived late from SG. Booked 2 rooms for 6 adults but upon checking in we were asked to pay for more if we want extra bedding. Staff was not helpful initially until we called Expedian customer service team to dispute. Non smoking rooms smelled like smoke and bathroom sink was clogged. Breakfast was okay.

Clean room

Hotel is aged and some areas are run-down. My bathtub and basin had silicon like stains, drains likely choked and was a bit slow draining out. Spa is closed. Pool is not open for evening/night swims. Cable TV is really the local network. Forget about HBO, movies and international sports and news channels. Bed mattresses are not longer offering good support, and sagged in the middle. Luckily i booked twin beds instead of a king/queen bed and one of the single mattress was at least firmer.

Generally comfortable and spacious, room is dated, walking distance to ksl and food.

I didn’t like is the car park very narrow and clamp and room wifi no connection.

When I checked in this hotel, the receptionist assigned me 14th floor room. The room was terrible, there was strong smell in the room, aircon leaving, room was dark the light was very old. It is totally different from what i saw on the internet. I went down to complain about the leaking, and they changed my room to 7th floor. It is renovated room. A huge difference for the room, the bed is new, room is bright and the bathroom is new. I wonder why the reception did not put me to 7th floor, there were empty rooms. I paid Rm270 per night. Luckily i went to ask to change room, otherwise I would have stayed in an very old room. I won't go back to this room

Property could do with uplift and embracing more digitisation. It’s very old and requires some major renovation. Staff are very nice and polite. For example, security deposit could be charged to a credit card instead of cash. The wifi is also very slow and unstable. To be very frank, I would rather book elsewhere with a smaller room, but with better wifi.

Bed not comfy

Room is clean. Had asked for a quiet room, but could still hear some traffic noise which is ok for us. Hotel is about 6 minutes’ walk to KSL via a small slightly uphill road lined with houses from the back of the hotel. Staff is courteous.

Dont like: 1. it doesn't not come with free breakfast with the price paid. 2. Room facing the main road, very noisy with motorcycle passby almost the whole night, unable to have good rest.

We stayed at Crystal Crown Hotel Johor Bahru from 29/3 to 1/4 during the Raya holiday for a short Singapore trip. Chose this hotel because of its location near CIQ and reviews mentioning spacious rooms. Unfortunately, it was a disappointing experience. The hotel and room were old and outdated. Shower water pressure was inconsistent — it stopped and started while using, which was very annoying. TV was small, fridge wasn’t turned on, and basic amenities were lacking. The worst part — my son's soft toy (a SGD18 dragon from Universal Studios) went missing from our room on 31/3 while we were out. He was very attached to it and slept with it every night. The only people who entered the room were housekeeping. We reported the incident to the front desk, but they couldn’t give any answer. At check-out, they asked us to write an incident report and wait for their investigation. After two days, Azhar from the hotel replied saying they are not responsible for lost items and asked us to make a police report. Seriously? They expect guests to travel back to JB just to report a missing soft toy? This response was frustrating and disappointing. No accountability, no empathy. We will never stay here again. The staff can’t be trusted and the hotel clearly does not care about guest experiences. Not safe, not worth it. Avoid this place.

最上階に宿泊しましたが、WiFiが弱すぎ

Friendly staff

Property could do with uplift and embracing more digitisation. It’s very old and requires some major renovation. Staff are very nice and polite. For example, security deposit could be charged to a credit card instead of cash. The wifi is also very slow and unstable. To be very frank, I would rather book elsewhere with a smaller room, but with better wifi.

Room is clean. Had asked for a quiet room, but could still hear some traffic noise which is ok for us. Hotel is about 6 minutes’ walk to KSL via a small slightly uphill road lined with houses from the back of the hotel. Staff is courteous.

We returned hotel at about 11 pm, there was not a single security personnel at the hotel lobby. At the counter, we saw a single person playing with mobile phone, without noticing us going into the hotel lift. The lift could be accessed by anybody to any levels.

Booked last minute and arrived late from SG. Booked 2 rooms for 6 adults but upon checking in we were asked to pay for more if we want extra bedding. Staff was not helpful initially until we called Expedian customer service team to dispute. Non smoking rooms smelled like smoke and bathroom sink was clogged. Breakfast was okay.

My deluxe room was big,clean and comfortable but when i check in,i was told to pay a $10 rm for tourist fee per room,and when i checking out,the counter staff ask me pay $10 rm again,say that they got no record for my payment, luckily i kept the receipt to prove.. pls take note..

The property is very tired and desperately need an immediately renovation. Aircond works on and off intermittency, housekeeping staff not well trained in understand in-house apps. Still using handwriting receipt which is amazing

Staff is helpful & attentive

We stayed at Crystal Crown Hotel Johor Bahru from 29/3 to 1/4 during the Raya holiday for a short Singapore trip. Chose this hotel because of its location near CIQ and reviews mentioning spacious rooms. Unfortunately, it was a disappointing experience. The hotel and room were old and outdated. Shower water pressure was inconsistent — it stopped and started while using, which was very annoying. TV was small, fridge wasn’t turned on, and basic amenities were lacking. The worst part — my son's soft toy (a SGD18 dragon from Universal Studios) went missing from our room on 31/3 while we were out. He was very attached to it and slept with it every night. The only people who entered the room were housekeeping. We reported the incident to the front desk, but they couldn’t give any answer. At check-out, they asked us to write an incident report and wait for their investigation. After two days, Azhar from the hotel replied saying they are not responsible for lost items and asked us to make a police report. Seriously? They expect guests to travel back to JB just to report a missing soft toy? This response was frustrating and disappointing. No accountability, no empathy. We will never stay here again. The staff can’t be trusted and the hotel clearly does not care about guest experiences. Not safe, not worth it. Avoid this place.

Fast Check in and very good location for good food all around. Rooms need renovations.

Generally comfortable and spacious, room is dated, walking distance to ksl and food.

Bus stops, Food choices and malls next to hotel. Bathroom needs repair with a leaking bathtub and a choke basin. Layer dust seem on furniture in the room

Spacious, clean and very close to KSL. Large open air food centre next to the hotel.

Room is clean. Had asked for a quiet room, but could still hear some traffic noise which is ok for us. Hotel is about 6 minutes’ walk to KSL via a small slightly uphill road lined with houses from the back of the hotel. Staff is courteous.

Tempat strategik utk ziarah kluarga area JB

Nice food serounding the hotel . Easy to access to other shopping mall

It is located in a convenient place, surrounded by many shops and restaurants.

Always stay here shen in JB

Hotel is old but renovated rooms are available. Its clean and big. Location is good for dining, massages and hair salons. Decent breakfast with accommodating staff. Room were value for money paid. The only issue i faced was toilet bowl in my room had water ponding. After flushing the water does not goes back to the neck of the toilet bowl.

Fast Check in and very good location for good food all around. Rooms need renovations.

The room, front counter service is good. But the morning breakfast buffet for Sunday is below my expectation especially the Loti Canai and Egg Counter by a Fat Malay guy. The person (guy) is not able to manage and unable to cook any egg except for Canai. When the lady cook is there, even when busy she is still able to serve fried eggs. For the guy, he directs all customers to get scrambled eggs.

Breakfast is very good.

The room i stay it still haven't renovations and the breakfast same daily ..i hope different menu daily Thanks

Newly renovated and clean hotel room. Breakfast menu average.

Booked last minute and arrived late from SG. Booked 2 rooms for 6 adults but upon checking in we were asked to pay for more if we want extra bedding. Staff was not helpful initially until we called Expedian customer service team to dispute. Non smoking rooms smelled like smoke and bathroom sink was clogged. Breakfast was okay.

Hotel is old but renovated rooms are available. Its clean and big. Location is good for dining, massages and hair salons. Decent breakfast with accommodating staff. Room were value for money paid. The only issue i faced was toilet bowl in my room had water ponding. After flushing the water does not goes back to the neck of the toilet bowl.