JW Marriott Kuala Lumpur

みんな優しかったー。良い旅でした、、

Fitness gym is great

Gym and the breakfast spread are amazing.

The hotel was good, however there seemed to be a very unpleasant smell lingering around the rooms beyond reception. Considering this is a 5 star hotel, I wouldn't expect this to be an issue! On a more positive note, the gym was good and had a nice variety of equipment.

En medio De todo, excelente ubicación. Desayuno Bueno Pero si hay mucho tráfico para llegar. Y le comenté que era nuestro aniversario y no tuvieron algún detalle. Cierran la alberca a las 7 eso es muy temprano

Should have separate lifts for the higher floors. Took a long time to wait for one to arrive and when it did, it stops on every floor

Overall is ok. But the maintenance team for SPA facilities is quite bad. I had stayed during last december 2022 and already complain about the stove of Sauna was not operating properly. No Hot temperature at all. Then coming back to stay again in January 2023. The condition of Sauna stove was still the same. No hot temperature at all. The staff said, Not yet repaired and the management did not give a damn at all. Quite a lousy service,, considering it holds 5 star level of hotel rate.. Hopefully, the management will pay attention to this matter soon as I will be coming back to stay again soon..

Lovely hotel. Lifts take forever though

Excellent staff, location & facilities.

I recently stayed at the JW Marriott Kuala Lumpur, and it exceeded my expectations in many ways. The rooms are superb—spacious, elegantly decorated, and equipped with all the modern amenities you would expect from a top-tier hotel. The comfort of the bed and the quality of the in-room facilities made my stay extremely pleasant. The spa and other facilities at JW Marriott KL are also top-notch. The spa offers a serene escape from the bustling city, with a range of treatments that leave you feeling rejuvenated. The fitness center is well-equipped, and the pool area provides a great spot to relax and unwind. One of the major advantages of staying at JW Marriott KL is its location. Situated right in the heart of Bukit Bintang, it offers unparalleled convenience. Entertainment, dining, and shopping options are abundant and just steps away from the hotel. Whether you're looking to explore vibrant street food scenes or indulge in fine dining, you’ll find everything within easy reach. However, one area that could use improvement is the check-in process. During my visit, I noticed consistently long queues at the reception, and the staff appeared to be struggling to manage the flow of guests efficiently. This delay was a bit frustrating, especially after a long journey. Overall, JW Marriott Kuala Lumpur is an excellent choice for anyone looking to stay in the heart of the city. With its luxurious rooms, outstanding spa, and unbeatable location, it offers a fantastic experience, tho

Linen was excellent and service was great at all level. The only downside is the washroom has bad urine smell for all my 3 nights stay.

I appreciated the hotel’s excellent location and overall service quality. However, the room make-up service did not meet expectations — some areas could be improved. For example, the used tissue box was not replaced, the toilet floor mat was not changed, and the toilet floor was not vacuumed during room cleaning. I believe a bit more attention to these details would greatly improve the guest experience. Thanks

飯店髒到不行！有照片可以給大家看房間水質也無熱水。 五星級飯店花錢買不到舒適，入住三天都沒有熱水。（訂購三間房間都是三天，三間都是髒水） 最主要是都是髒水。 飯店無法處理和退款！ 真的是很不好的體驗。 The duty manager yesterday came to check the three rooms our family booked. All three rooms had dirty water problems. On the first day, we had no hot water in all three rooms and could not take a bath. On the second day, when I asked about hot water, the room was The tour group on the third floor (there were three to four male service staff passing by) complained about the dirty water and asked the service staff passing by whether the shower temperature could be increased. Because I had a schedule every day and left at 6:00 in the morning, I couldn't continue to react. On the third day of my stay, the first person to take a shower (room 0355) still had no hot water, the bathtub water was dirty, and the toilet water was also Dirty water. Later, because the people in the tour group on the 3rd floor happened to be Taiwanese, they asked what happened, so I went downstairs to ask the manager on duty. Finally, we waited for 30 minutes and asked the female manager on duty to check the room problem in person. (0351) There are hot water problems, door problems causing noise, dirty water problems and dirty water in the toilet. (0353) Because the hot water improved after the reaction the next day, but the bathtub was full of dirty water. The third room (0355) had dirty water problems with dirty toilet water and no hot water. Because the tour group checked out at 8:30, they refunded the

The staff was good but the bedsheets and pillow case had stains. No longer had that 'five star' feel

Everything was alright, just that the room and lighting areas are dusty and patches of dust can be seen clearly

Not the standard that you expect at JE Marriot. Bidet was leaking, only one bathrobe provided, desk chair worn out and torn. Small cockroach running around the breakfast buffet salad, and another found in our room. But the housekeeping was good.

The hotel carpet is very dirty and contains dangerous nails.

The stay and location were great, the only thing was when you used the sink in the bathroom, there was a sewer smell.

Clean room

The room facilities were in a state of disrepair. Both the safe and the coffee machine were malfunctioning, despite attempts by the staff to replace them. Regrettably, the replacements also failed after just one night. To make matters worse, there were cockroaches found in the bathroom! While the hotel boasts a prime location and hospitable staff, the room itself was inadequately maintained, making it the most disappointing stay I've experienced at a JW Marriott property.

Very clean, room in good condition, spacious room and toilet, twin beds can sleep 2 persons, good that it has a dressing table in the washroom, breakfast was good. Location very good. But the WiFi was a bit slow and broken at times, told the staff but still slow.

Room was spacious and clean, location is great tok.

スーペリアツインルームの写真を参考に予約したが、窓の無い部屋だった。隣の話し声 やクシャミなどが聞こえて寝れなかった。チェックインも長く並び、スタッフの対応も部屋も５つ星レベルではなかった。

Generally a very nice stay with a friendly staff and prompt service. One issue we had with our room was with the air conditioning not working properly. Since we were out most of the time we didn’t realize it as much but on the last day it was noticeably warm. It was too late to report the issue because we were in the middle of packing and getting ready to leave. I did report it at the time of checkout.

All the staff were amazing. The room was a bit dated. After turning off all the lights, we could still see light coming in from the hallway, which affected our sleep quality. We had to use a towel to block the light — not something you’d expect to do at a five-star hotel.

2nd time staying. Pro - Service and Location is great. The play pen provided still can fit my 4 year old kid. Con - Network is terrible. You almost do not get any connection without connecting to their wifi. Their casting service on the TV does not work. The cabinet cannot close fully. The bath area will smell of sewage. The rubber stopper on the side of the bath door is dropping off. Overall it is a great experience

While the hotel is nice and easily walkable to many shopping malls, the sound proofing of the rooms are not great. We can hear every one from the doorway as well as when they slam their door room close. We are place on level 3 directly above the mall level, which they have been doing some reno works. We can hear knocking sound as early as 9am. There is also function on one of the night till almost 11pm, the whole of level 3 can hear the blasting music from the function room. It is kind of weird, the hotel place us in 3 separated rooms on the same levels while all their rooms has connecting doors. Breakfast were basic and lack variety, we been there for 4 days 3 night and for the 3 days they are all the same food. House keeping call is almost impossible to call through. I will expect much better experience from Marriott group of hotels.

Room is big and staff are helpful

立地が良くてとても快適に過ごせました。 唯一お部屋に窓がないことが残念でした。 きっとチェックインのときに英語が聞き取れたら変更も出来たのかな？早口な方だったし荷物もお部屋には運んでもらえませんでした。 それ以外は大満足でした！またクアラルンプールに行く際は宿泊したいです。

The soundproofing is non-existent. I can hear conversations from the connecting room next door, even the sound of a zipper opening on a bag. Also, I can hear the water running in the bathroom of the next room. The breakfast is like a total mess, like a street market. The quality does not match the hotel’s name at all.

Loved the hotel, nice rooms amazing staff, so friendly and helpful, and a fabulous location Only downside is the time it takes to get served at reception, had a couple of long waits

Arrived early at the hotel around 11:30am, but wasn’t able to check in as the official check in time is 3pm. So, I was told by the front office staff that they will call me when the room is ready but till 4:30pm no calls came from the front office. I have re-queue again to get my keys to room. Wasted a lot of time.

Well located and very friendly staff. Comfortable room.

Staff were friendly and helpful. Great value for money.

Deposit money,800 ringgit has not been yet refunded to me yet. I do hope to return it tome quickly. Thank you in advance.

Great location. Hotel is getting a bit on the worn side but its a great place. Gave it 3 stars because our room was not ready upon check in at 3pm. Then we had to follow up on getting our bags delivered to our room. With kids, it was not ideal to be waiting around. We had to wait one hour and all we received was an apology.

Breakfast is good with variety of foods. Staff is very friendly.

Paid in advance via Hotels.com On arrival I was sold an upgrade…better room and executive lounge access. I paid up front, including the “security deposit”. In the event the better Room was good but the lounge less so…no windows and limited food selection On leaving I was presented with a bill and asked to pay even more….I refused and took time out to check what I had paid… I returned to the desk and pointed out clearly that the invoice was wrong…10 minutes and lots of discussion later I was given another invoice…. This was wrong too…. After anther 15 minutes of me showing payments made via Hotels.com and my bank the point was accepted and I was promised that the security deposit would be returned to my credit card Ok but by now I had been at reception for 35 minutes. I asked to see the manager…a charming lady reassured me that the repayment would be made. I explained clearly that I was complaining about the terrible check out experience.. After some judicious prompting from me, the manager agree to provide a taxi to the airport for my wife and me. This duly happened. Many thanks for that but why the silly accounting errors …. I’m still waiting for the return of the security deposit!

Friendly staff

Being a 5 star hotel, check in service was bad. Arrived at hotel around 2:30 pm, room not ready. Told us to wait and called my mobile when ready. At 3:30pm, we received no call and went to check in counter to enquire room status. The one who handled our request took our message and then disappeared, He pretended to work on other things. The other guy then handled us still saying room not available. Asked to change room as we needed to get change and go out. We were told to have one with connecting door (still just a king sze bed room). When we entered the room, it was smaller than expected. Our booking is 40sq m or 430 sq ft room with king sized bed. Our estimation based on the tiles was around 300 sq ft. Hotel said all these rooms were 40sq m. Obviously it is cheating. Lift service was also slow. Far below our expectation for JE Marriott.

Ideal location for getting around the city via the metro. Hotel was clean and very well equipped. Friendly and helpful staff made the whole stay great fun. Check out the Gibson Guitar shop accessible via the lobby.

Beautiful hotel with great pool and dining/bar options. Superb location, really convenient for getting around KL. Staff were professional, courteous and accommodating.

Location was good. Close to pavilion shopping mall and also walkable to TRX.

The hotel is superbly located in the heart of KL. The room is clean, spacious and the shower is big with good water pressure. The buffet breakfast has a good selection, Western and Oriental.

Excellent location to Bukit Bintang market and high end shopping

Property location was excellent plenty of options for dining within the hotel and around the area, especially right across the street at the pavilion

Location location location. Shopping and food options readily available. Service staff were nice and friendly.

This is a great location. Near shopping, restaurants and transportation.

Excellent hôtel, tout était parfait et l'emplacement ne pouvait pas être meilleur ! il y a beaucoup de trafic à Kuala Lumpur, alors être au centre et pouvoir ce déplacer à pied c'est l'idéal

日本で言うところの渋谷のど真ん中にあるホテルで利便性含めて最高でした。

Great location. Exceptional service. We only ate breakfast at the hotel but the spread and the service was outstanding. Clean, nice size rooms. Can't go wrong

Breakfast options are great, tasty and fresh. Staff at breakfast are superb and very professional. Hotel location is great for a short walk to Pavilion mall, however traffic is a nightmare especially in the evenings if you’re booking a Grab/taxi. Rooms are extremely spacious and cleaned well.

Too congested in the restaurant for breakfast. Food quality not meeting 5 stars hotel’s standard. No all day dinning restaurant service for meeting my guests in the hotel.

The hotel is superbly located in the heart of KL. The room is clean, spacious and the shower is big with good water pressure. The buffet breakfast has a good selection, Western and Oriental.

Breakfast is good with variety of foods. Staff is very friendly.

Breakfast needs to be improved, need more healthy options, staff are friendly but more staff are required to help speed up the services. Bathroom is small.

Central location across the road from The Pavillon Mall. Breakfast includes many many many dishes from many different cuisines. The cleaning staff were absolutely amazing. Could not fault the hotel.

Excellent location, comfy beds, affordable price , breakfast is the only drawback as no variety

Room size were good location good and breakfast was excellent

Hotel great, just dont order room service the food is terrible