Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute drive of Última Esperanza Fjord and Costanera, approximately 1.6 km from Cueva del Milodon and 1.8 km from Mirador Cerro Dorotea.

What are the policies for guests staying with children?

Children are allowed at the property, but the minimum age for children to stay for free is not specified.

Best Western Patagonia

What guests think

Across recent reviews, Best Western Patagonia is praised for sweeping lake views and comfortable rooms, while its quiet, out‑of‑town setting, basic breakfasts, and a rough unpaved access road draw more mixed reactions.

Guests frequently enjoy the on-site restaurant for dinner and lake views, though the bar and restaurant close on Sundays in some stays. Service is often helpful and welcoming, but a few reviews report rude or unresponsive staff, plus occasional hot‑water problems. Overall, expect scenic, modern comfort outside town with some access and breakfast trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Access and parking use an unpaved gravel road or driveway that several guests found rough. Not much else about facilities is discussed.

Related guest reviews

6

HANNAH

Mar 25, 2025

·

Stayed 1 night

Property is modern and clean. Situated outside of town, 40 minute walk into town, 8 min drive to the airport. Heating is controlled centrally, personally 24c is way too hot. Breakfast is limited and basic. I wouldn’t rate the breakfast at all. Restaurant and bar are closed on Sundays which isn’t ideal with the location.

10

Anand

Dec 28, 2024

·

Stayed 1 night

Property is great. Restaurant is good. The driveway from the main road to the hotel is gravel and frankly atrocious. Cab drivers hated it.

2

Kara

Feb 19, 2024

·

Stayed 5 nights

Terrible road into hotel. Staff very rude and don't trust them. Souvenir wine glass stolen from room and front staff said it was our problem. Didn't want to even try to find. Unsafe feeling. Do not recommend this place.

8

Melissa

Feb 24, 2025

·

Stayed 1 night

A little expensive for what you get. Nice rooms with big windows with sea view. However outside of Puerto Natales town, so not much around (and hotel bar and restaurant closed on Sundays) and breakfast was very basic.

10

Elizabeth Picolli

Mar 5, 2025

·

Stayed 5 nights

Vista incrível!! Atendimento ótimo!! Boa localização!! Apenas não tem elevador para quem tem necessidade … Vale o custo/benefício.

6

Patrick

Mar 29, 2024

·

Stayed 1 night

Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple. Staff friendly and spoke English. Breakfast limited and below other hotels in area. Room clean and WiFi good.

8

Harish

Nov 28, 2023

·

Stayed 2 nights

The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.

8

Sadik

Oct 25, 2024

·

Stayed 2 nights

Nice property with excellent view to the lake and reasonable parking (unpaved road), closed to Ruta 9. Staff were very friendly. Public areas were ample and well kept. Would give 5*, but in my room there was no hot water in the shower...

2

Stuart

Nov 27, 2023

·

Stayed 1 night

I typically don't leave negative reviews, however I this one is warranted. We booked this hotel as a bit of a splurge to celebrate the end of our hike in Patagonia. One big selling point was thay they had hot tubs which would have been very welcome after spending a week on the trail. When we arrived, we were very much looking forqard to getting a shower. Unfortubstely there was no hot water. We also found that our double room had two single beds. When we address these issues with the staff they did nothing to help. I can understand that they aren't plumbers and can't fix the water on a whim, however when I inquired about getting a cold shower then jumping in the hot tubs they wanted to charge an additional $35000 CLP and said it woukd take at least an hour to get the hot tubs running. It was a frustrating experience. The good is that the facilities are new and modern and the rooms have a great view. Unfortunately the staff weren't as nice as the hotel.

8

Heleno

Jan 4, 2026

·

Stayed 2 nights

O quarto foi bom, a equipe foi boa e as instalações também foram boas. O café da manhã foi regular.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews say rooms and common areas are very clean and well maintained. A few mention maintenance issues such as no hot water.

Related guest reviews

6

HANNAH

Mar 25, 2025

·

Stayed 1 night

Property is modern and clean. Situated outside of town, 40 minute walk into town, 8 min drive to the airport. Heating is controlled centrally, personally 24c is way too hot. Breakfast is limited and basic. I wouldn’t rate the breakfast at all. Restaurant and bar are closed on Sundays which isn’t ideal with the location.

10

Katie

Apr 18, 2025

·

Stayed 3 nights

Friendly staff, very clean and perfect for commuting to Torres del Paine!

8

Pedro

Feb 10, 2026

·

Stayed 4 nights

Quarto muito limpo Equipe atenciosa

6

Patrick

Mar 29, 2024

·

Stayed 1 night

Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple. Staff friendly and spoke English. Breakfast limited and below other hotels in area. Room clean and WiFi good.

10

Daryl L

Jan 31, 2025

·

Stayed 1 night

Hotel and staff were excellent. Restaurant was very good. Only small critique was neighboring property was trashy. Best Western property was well maintained.

10

Manuel

Nov 12, 2024

·

Stayed 1 night

Excelente servicio, limpieza, personal muy amable, sin duda regresamos

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and comfortable with large windows and standout lake views; beds are often praised.

Related guest reviews

10

Elizabeth Marie

Nov 13, 2024

·

Stayed 4 nights

Very nice rooms with comfortable beds. The staff was very helpful and kind. The food was fine, not spectacular, but good. My only minor complaint was that our room was next to the stairs and it was very loud when people would come up/down. However, this didn't really bother our sleep. It is out of town, but it was super easy to get a cab/uber and was walkable in nice weather. But being out of town meant a quiet hotel with an amazing view.

10

Anthony

Nov 11, 2024

·

Stayed 1 night

Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.

10

ellen

Nov 12, 2025

·

Stayed 2 nights

The view was beautiful. Just like the photos. Staff was helpful. Restaurant had a very good variety. It was easy to get around from there.

10

Cory Leslie

Mar 21, 2025

·

Stayed 3 nights

Beautiful property. Rooms are simple with great views. Breakfast was very basic and hotel is just slightly outside of town but wouldn't hesitate to stay here again

10

Janice

Jan 20, 2025

·

Stayed 1 night

Room was lovely and the bed was very comfortable!

8

Melissa

Feb 24, 2025

·

Stayed 1 night

A little expensive for what you get. Nice rooms with big windows with sea view. However outside of Puerto Natales town, so not much around (and hotel bar and restaurant closed on Sundays) and breakfast was very basic.

10

Siv

Feb 10, 2026

·

Stayed 1 night

Lovely hotel, great room and amazing view from the restaurant. The food in the restaurant was also very good, we loved staying here and would love to come back

8

Harish

Nov 28, 2023

·

Stayed 2 nights

The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.

10

Katty

Mar 29, 2025

·

Stayed 5 nights

The service was great, the receptionists were super helpful and the restaurant staff as well. Amazing view from the room, I loved the hotel

8

Heleno

Jan 4, 2026

·

Stayed 2 nights

O quarto foi bom, a equipe foi boa e as instalações também foram boas. O café da manhã foi regular.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with flexible checkout and luggage storage noted. However, several guests reported poor reception service or unhelpful responses to issues.

Related guest reviews

10

Anthony

Nov 11, 2024

·

Stayed 1 night

Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.

10

ellen

Nov 12, 2025

·

Stayed 2 nights

The view was beautiful. Just like the photos. Staff was helpful. Restaurant had a very good variety. It was easy to get around from there.

2

Kara

Feb 19, 2024

·

Stayed 5 nights

Terrible road into hotel. Staff very rude and don't trust them. Souvenir wine glass stolen from room and front staff said it was our problem. Didn't want to even try to find. Unsafe feeling. Do not recommend this place.

10

Juan Andrés

Nov 17, 2025

·

Stayed 2 nights

Personal muy amable

10

Anthony

Nov 10, 2024

·

Stayed 1 night

Great hotel just outside town. The staff are very helpful, and even gave us a welcome drink!

10

Xiaohong

Mar 27, 2025

·

Stayed 2 nights

I am very happy that I chose this hotel. It's next to the water and walkable to downtown. The staff there were very nice and helpful, especially Paula. She helped us with our issues and took very good care of us. We truly appreciate her services!

10

Michael

Dec 13, 2025

·

Stayed 2 nights

Great breakfast and a great dinner experience at night. Helpful staff.

6

RICARDO

Oct 29, 2024

·

Stayed 6 nights

El personal de recepción pésimo salvo el chico nuevo...no les importa si tienes alguna necesidad o servicio contratado..si no les interesa atenderte les importa nada

10

Katty

Mar 29, 2025

·

Stayed 5 nights

The service was great, the receptionists were super helpful and the restaurant staff as well. Amazing view from the room, I loved the hotel

10

Jorge

Oct 14, 2024

·

Stayed 3 nights

The customer service is awesome, they helped me out extending the checkout and stored my luggage when I needed to lunch after checkout. You could enjoy a walk from hotel to the downtown for about 25 minutes

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Waterfront setting just outside Puerto Natales; walkable in roughly 25–40 minutes and easy by taxi or Uber. Access is via a bumpy unpaved approach road.

Related guest reviews

6

HANNAH

Mar 25, 2025

·

Stayed 1 night

Property is modern and clean. Situated outside of town, 40 minute walk into town, 8 min drive to the airport. Heating is controlled centrally, personally 24c is way too hot. Breakfast is limited and basic. I wouldn’t rate the breakfast at all. Restaurant and bar are closed on Sundays which isn’t ideal with the location.

10

Elizabeth Marie

Nov 13, 2024

·

Stayed 4 nights

Very nice rooms with comfortable beds. The staff was very helpful and kind. The food was fine, not spectacular, but good. My only minor complaint was that our room was next to the stairs and it was very loud when people would come up/down. However, this didn't really bother our sleep. It is out of town, but it was super easy to get a cab/uber and was walkable in nice weather. But being out of town meant a quiet hotel with an amazing view.

10

Anthony

Nov 11, 2024

·

Stayed 1 night

Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.

10

Aarti

Jan 2, 2026

·

Stayed 2 nights

Although the hotel is about 1.6 miles from the town center, the view more than makes up for it. Getting into town was easy with readily available Ubers and taxis, and tours and transfers conveniently included the hotel on their routes. A good breakfast was included; however, unlike some hotels, they do not offer a packed breakfast for early departures, so a bit of planning is needed. Overall, it was a great stay and I would happily return.

10

Cory Leslie

Mar 21, 2025

·

Stayed 3 nights

Beautiful property. Rooms are simple with great views. Breakfast was very basic and hotel is just slightly outside of town but wouldn't hesitate to stay here again

8

Melissa

Feb 24, 2025

·

Stayed 1 night

A little expensive for what you get. Nice rooms with big windows with sea view. However outside of Puerto Natales town, so not much around (and hotel bar and restaurant closed on Sundays) and breakfast was very basic.

10

Anthony

Nov 10, 2024

·

Stayed 1 night

Great hotel just outside town. The staff are very helpful, and even gave us a welcome drink!

10

Xiaohong

Mar 27, 2025

·

Stayed 2 nights

I am very happy that I chose this hotel. It's next to the water and walkable to downtown. The staff there were very nice and helpful, especially Paula. She helped us with our issues and took very good care of us. We truly appreciate her services!

6

Patrick

Mar 29, 2024

·

Stayed 1 night

Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple. Staff friendly and spoke English. Breakfast limited and below other hotels in area. Room clean and WiFi good.

8

Harish

Nov 28, 2023

·

Stayed 2 nights

The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The restaurant and dinners earn positive feedback, but breakfast is repeatedly described as basic or limited. The bar and restaurant may be closed on Sundays.

Related guest reviews

6

HANNAH

Mar 25, 2025

·

Stayed 1 night

Property is modern and clean. Situated outside of town, 40 minute walk into town, 8 min drive to the airport. Heating is controlled centrally, personally 24c is way too hot. Breakfast is limited and basic. I wouldn’t rate the breakfast at all. Restaurant and bar are closed on Sundays which isn’t ideal with the location.

10

Elizabeth Marie

Nov 13, 2024

·

Stayed 4 nights

Very nice rooms with comfortable beds. The staff was very helpful and kind. The food was fine, not spectacular, but good. My only minor complaint was that our room was next to the stairs and it was very loud when people would come up/down. However, this didn't really bother our sleep. It is out of town, but it was super easy to get a cab/uber and was walkable in nice weather. But being out of town meant a quiet hotel with an amazing view.

10

ellen

Nov 12, 2025

·

Stayed 2 nights

The view was beautiful. Just like the photos. Staff was helpful. Restaurant had a very good variety. It was easy to get around from there.

10

Aarti

Jan 2, 2026

·

Stayed 2 nights

Although the hotel is about 1.6 miles from the town center, the view more than makes up for it. Getting into town was easy with readily available Ubers and taxis, and tours and transfers conveniently included the hotel on their routes. A good breakfast was included; however, unlike some hotels, they do not offer a packed breakfast for early departures, so a bit of planning is needed. Overall, it was a great stay and I would happily return.

10

Cory Leslie

Mar 21, 2025

·

Stayed 3 nights

Beautiful property. Rooms are simple with great views. Breakfast was very basic and hotel is just slightly outside of town but wouldn't hesitate to stay here again

8

Melissa

Feb 24, 2025

·

Stayed 1 night

A little expensive for what you get. Nice rooms with big windows with sea view. However outside of Puerto Natales town, so not much around (and hotel bar and restaurant closed on Sundays) and breakfast was very basic.

10

Siv

Feb 10, 2026

·

Stayed 1 night

Lovely hotel, great room and amazing view from the restaurant. The food in the restaurant was also very good, we loved staying here and would love to come back

10

Michael

Dec 13, 2025

·

Stayed 2 nights

Great breakfast and a great dinner experience at night. Helpful staff.

10

Daryl L

Jan 31, 2025

·

Stayed 1 night

Hotel and staff were excellent. Restaurant was very good. Only small critique was neighboring property was trashy. Best Western property was well maintained.

8

Heleno

Jan 4, 2026

·

Stayed 2 nights

O quarto foi bom, a equipe foi boa e as instalações também foram boas. O café da manhã foi regular.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $150	20 $146	21 $149	22 $148	23 $146	24 $165
25 $162	26 $177	27 $182	28 $169	29 $177	30 $182	31 $176

Su	Mo	Tu	We	Th	Fr	Sa
1 $197	2 $204	3 $204	4 $205	5	6 $205	7
8 $215	9 $205	10 $201	11 $215	12 $215	13 $205	14 $215
15	16	17 $201	18 $205	19 $282	20 $218	21
22 $208	23	24	25	26 $208	27 $204	28
29 $217	30 $208

Best Western Patagonia

About this property

Location

Room options

Standard Room, 1 Queen Bed, Ocean View

Standard Room, 2 Twin Beds, Ocean View

Standard Room, 3 Twin Beds, Ocean View

Standard Room, 1 Double Bed, Ocean View

Guest reviews of Best Western Patagonia

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Patagonia

Prices for upcoming dates