Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

US$558

/ night

Avg. for September

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World - Image 1

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World - Room

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World - Restaurant

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World - Bathroom

Prices for Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Select dates to see prices and availability

US$558

/ night

Avg. for September

Monthly average prices

Nightly prices at Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World average US$330 in the cheapest month (August) and US$610 in the most expensive month (October), based on the last 12 months.

Average nightly price at Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World by month, last 12 months (USD)
Month	Average price
January	US$475
February	US$357
March	US$454
April	US$519
May	US$559
June	US$557
July	US$433
August	US$330
September	US$558
October	US$610
November	US$514
December	US$461

Most expensive: October (~US$610)

Cheapest: August (~US$330)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can cat...

Amenities

Business amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Madrid? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 185 guestrooms featuring minibars and plasma televisions. Your bed comes with down comforters and premium bedding. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and bidets.

Location

With a stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World in Madrid (Salamanca), you'll be within a 15-minute walk of El Retiro Park and U.S. Embassy. This luxury hotel is 0.8 mi (1.3 km) from Gran Via and 1 mi (1.7 km) from National Prado Museum.

What's nearby

Paseo de la Castellana(0.1 Miles)
Golden Mile(0.1 Miles)
Plaza de Colon(0.1 Miles)
El Corte Inglés(0.2 Miles)
National Archaeological Museum(0.3 Miles)
ABC Serrano(0.4 Miles)
Puerta de Alcalá(0.5 Miles)
Paseo del Prado(0.6 Miles)
El Retiro Park(0.6 Miles)
Calle de Alcalá(0.6 Miles)
Plaza de Cibeles(0.6 Miles)
U.S. Embassy(0.7 Miles)
Plaza de Chueca(0.7 Miles)
Gran Via(0.8 Miles)
Círculo de Bellas Artes(0.8 Miles)
The preferred airport for Hotel Fenix Gran Meliá - The Leading Hotels of the World is Adolfo Suarez Madrid-Barajas Airport (MAD)(8.4 Miles)

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Location

Hermosilla, 2, Recoletos, Madrid, Spain

Paseo de la Castellana (0.1 Miles)

Golden Mile (0.1 Miles)

Plaza de Colon (0.1 Miles)

El Corte Inglés (0.2 Miles)

National Archaeological Museum (0.3 Miles)

ABC Serrano (0.4 Miles)

More location info

Room options

Castellana Presidential Suite Red Level (3+1)

Room details

1 Extra-Large Double Bed

Sleeps 3

2153 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Family Grand Supreme

Room details

1 Extra-Large Double Bed

Sleeps 4

538 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Deluxe Room

Room details

1 Large Double Bed

Sleeps 2

269 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Premier Room (2+1)

Room details

1 Large Double Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Master Suite Red Level

Room details

1 Extra-Large Double Bed

Sleeps 4

1076 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Two Bedroom Suite Red Level (4+1)

Room details

1 Extra-Large Double Bed

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Supreme Room Red Level

Room details

1 Extra-Large Double Bed

Sleeps 2

355 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Junior Suite Red Level

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Deluxe Junior Suite Red Level

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

322 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Castellana Presidential Suite Red Level (2+2)

Room details

1 Extra-Large Double Bed

Sleeps 2

2153 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Junior Suite (Red Level | 2+2)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Family Supreme Room

Room details

1 Extra-Large Double Bed

Sleeps 4

498 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Supreme Connecting Room

Room details

2 Single Beds

1 Extra-Large Double Bed

Sleeps 4

710 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Master Suite Red Level (2+1)

Room details

1 Extra-Large Double Bed

1 Large Double Bed

Sleeps 2

968 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Master Suite Terrace Red Level (2+1)

Room details

1 Extra-Large Double Bed

Sleeps 2

961 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Master Suite Terrace Red Level

Room details

1 Extra-Large Double Bed

2 Single Beds

Sleeps 3

961 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

One Bedroom Suite Red Level (2+2)

Room details

1 Extra-Large Double Bed

Sleeps 2

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Two Bedrooms Suite Red Level

Room details

1 Extra-Large Double Bed

Sleeps 5

968 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Two Bedroom Penthouse Presidential Suite Red Level (4+4)

Room details

1 Extra-Large Double Bed

and

1 Large Double Bed

Sleeps 4

2960 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

Castellana Presidential Suite Red Level

Room details

1 Extra-Large Double Bed

Sleeps 4

2152 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Premier Room

Room details

1 Large Double Bed

Sleeps 2

323 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Castellana Presidential Suite Red Level (2+1)

Room details

1 Extra-Large Double Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

Suite, 2 Bedrooms (Red Level Master | 4+2)

Room details

2 Extra-Large Double Beds

Sleeps 4

1324 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

One Bedroom Suite Red Level

Room details

1 Extra-Large Double Bed

2 Single Beds

Sleeps 4

645 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Fenix Penthouse Suite Red Level (2+2)

Room details

1 Extra-Large Double Bed

Sleeps 2

861 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Supreme Red Level Connecting Room

Room details

2 Single Beds

1 Extra-Large Double Bed

Sleeps 4

710 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Fenix Penthouse Suite Red Level

Room details

1 Extra-Large Double Bed

Sleeps 4

861 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Fenix Penthouse Suite Red Level (3+1)

Room details

1 Extra-Large Double Bed

Sleeps 3

854 ft²

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

One Bedroom Suite Red Level (2+1)

Room details

1 Extra-Large Double Bed

Sleeps 2

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Supreme

Room details

1 Extra-Large Double Bed

Sleeps 2

355 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Fenix Penthouse Suite Red Level (2+1)

Room details

1 Extra-Large Double Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Grand Supreme Room with Jacuzzi Red Level

Room details

1 Extra-Large Double Bed

Sleeps 2

570 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Indoor Private Spa Tub

Private Spa Tub

Premier Room (3Ad)

Room details

1 Large Double Bed

Sleeps 3

Air Conditioning

Wi-Fi (Free)

Private Bathroom

One Bedroom Suite Red Level (3+1)

Room details

1 Extra-Large Double Bed

Sleeps 3

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Suite, 2 Bedrooms (Red Level Master)

Room details

2 Extra-Large Double Beds

Sleeps 6

1324 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

Junior Suite (Red Level Deluxe | 2+2)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Two Bedroom Penthouse Presidential Suite Red Level

Room details

1 Extra-Large Double Bed

and

1 Large Double Bed

Sleeps 8

2960 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

Royal Suite Red Level

Room details

1 Extra-Large Double Bed

and

1 Large Double Bed

3767 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

Supreme Room Red Level (2+1)

Room details

1 Extra-Large Double Bed

Sleeps 2

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Royal Suite Red Level (6+6)

Room details

1 Extra-Large Double Bed

and

1 Large Double Bed

3767 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Outdoor Private Spa Tub

Private Spa Tub

Guest reviews of Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

9.1

Superb

Based on 1,002 verified reviews

Who stays here?

Business

19%

Couple

48%

Family

18%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Hotel Fenix Gran Meliá - The Leading Hotels of the World is praised for its upscale Salamanca location, attentive staff, and classic ambience, while feedback often notes smaller rooms and occasional air conditioning problems.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Many guests highlight excellent breakfasts, a pleasant bar, and the value of the Red Level lounge. Some travelers mention slow or small elevators, street noise when windows are open, dated elements, and inconsistent experiences with concierge or billing. Set expectations around room size and features, and you’ll likely enjoy a polished stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Classic common areas, a well-regarded Red Level lounge, and a popular bar are highlights. Some reviews note small or slow elevators, occasional AC issues, dated elements, and extras like hotel car or valet mentioned by a few.

Related guest reviews

Zourik

14 Jul 2025

Stayed 4 nights

One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.

Marcelo A

12 Apr 2025

Stayed 3 nights

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

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Raja

18 Aug 2022

Stayed 3 nights

I was very disappointed. AC wasn’t working and no cofee or star in room

Lawrence

5 Apr 2025

Stayed 4 nights

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

Maria

3 Aug 2025

Stayed 1 night

Excelente hotel, clásico y super bien ubicado! Muy elegante y con un magnífico bar!

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Kerry

7 Sept 2025

Stayed 2 nights

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

Ana

28 Aug 2023

Stayed 3 nights

Hotel is great - rooms are ample, bathrooms a little strange but functional, great location in Madrid. We had a 2 bedroom suite (red level) which suited our family of four perfectly. Red level lounge is really nice, however it lacks in environment (but plenty of drinks and food). Personnel at red level lounge is super sweet. The breakfast however is very lacking for a 5 star hotel, very simple offerings. They could do much better comparing to other hotels we stayed in our vacation in Spain. Lots of courtesy food sent to our room daily, it was a very appreciated, sweet gesture that shows how hospitable this hotel is.

Mary

21 Aug 2024

Stayed 1 night

We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!

javier

31 Aug 2022

Stayed 1 night

Location was perfect, Conditions perfect But it was late August and the temperature was in the low 90. There is no air conditioning!!! So you need to sleep with the windows open. The noise from the street stops at 5:45am. Then it starts at 8:30am. If you are a youngster book it you don’t need to rest!!! If you need 5-7 hours of sleep every night don’t book it. We booked it for three nights. The first night we couldn’t sleep because of the noise on the streets. Second night we slept better because we went to bed at 5:00am. Third night we gave up and went to bed 10:00pm. It was a rough noisy night. The place is perfect if you do not need your night sleep!! I guess in the colder season you can close the windows and there would be no street noise. It would be the perfect place if the windows are closed!!

Jennifer

4 Mar 2023

Stayed 1 night

Very attentive staff. Valet parking! Friendly check in. Beautiful property. Nice bar area. Close walking to many things. No coffee in room. Only option for breakfast was buffet.

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AI-generated summary based on recent guest reviews

Cleanliness

Frequently described as very clean and well kept. A few comments point to dated areas or maintenance needs in some rooms.

Related guest reviews

Cesar

26 Jul 2023

Stayed 4 nights

The rooms are very comfortable. Enjoyed the old look, yet clean and neat. Completely recommend it.

Perla

16 Mar 2025

Stayed 1 night

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

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RICARDO

31 Jul 2023

Stayed 1 night

Excellent , friendly and very helpful staff in a very beautiful , elegant and clean hotel ..

Marcelo A

12 Apr 2025

Stayed 3 nights

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

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Moises

28 Feb 2024

Stayed 2 nights

Clean and nice

daniele

28 Aug 2025

Stayed 3 nights

Hotel maravilhoso! Tudo impecavel!

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Valeria

26 Oct 2025

Stayed 2 nights

My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.

18 Oct 2024

Stayed 3 nights

beautifully kept, very well located, will definitely stay again. Breakfast really good.

Farouk

20 Oct 2024

Stayed 1 night

The room was very small, the conditions of the room and the hotel needed total renovation.

Alonso

13 Oct 2025

Stayed 1 night

El desayuno excelente el personal, muy atento de la limpieza, excelente y los servicios también

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AI-generated summary based on recent guest reviews

Rooms

Rooms feature classic decor and comfortable beds, but many are small with compact bathrooms; some upgraded categories and suites offer more space. Several guests mention dated features or layout quirks, occasional street noise with windows open, and limited walk‑in showers.

Related guest reviews

Branavan

17 Sept 2024

Stayed 1 night

Beautiful property spacious

David

21 Oct 2025

Stayed 1 night

El piso del cuarto rechina cada que pisa alguien, es muy viejo el edificio, el cuarto está pequeño y la cama es matrimonial

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Beatriz Eugenia

24 Apr 2023

Stayed 4 nights

Muy cómodo con ventanas dobles lo cual te aísla del sonido del exterior. El desayuno muy completo. La gente amable y servicio Excelente. Aparte la ubicación inmejorable Los chocolates que te ponen en la noche buenisisimos. Lo único k le faltaría para la perfección es el tamaño de la regadera que me parecio un poco angosta y por ser tina pues incómodo

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ibrahim

8 May 2023

Stayed 3 nights

I paid for a 322sq ft premium room but was given a closet sized tiny tiny room. The second day when I complained I was moved to a larger room which should have been allocated at check-in. There was no apology and the change was arranged after a lenghty argument.

Clara

21 Aug 2024

Stayed 1 night

Servicio excelente, hotel reformado pero la habitación superior la encontré pequeña para dos personas. El baño minúsculo no cabían dos personas , la cama en esta categoría de hotel y habitación podría haber sido extra grande. El desayuno excelente. En general salvando el tamaño de la habitación , el hotel está muy bien.

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virginia

25 Jan 2026

Stayed 5 nights

Room was small ,

Leanna

3 May 2024

Stayed 3 nights

Convenient, friendly staff, rooms are nice size

Bjørn

18 Sept 2024

Stayed 3 nights

Meget høy standard på service og restauranter. Vi hadde et rom med terasse meget egen jacuzzi. Rommet var meget lite og trangt. Har tidligere bodd der på jr. Suite og foretrekker nok det selv uten egen jakuzzi.

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Gianni

4 Oct 2023

Stayed 1 night

A very nice old hotel with a lot of charm, but missing some of the modern conveniences. (stand alone shower, USB ports, etc.) Perfect location for shopping and dining in one of Madrid nicest neighborhood. Generous size and elegant room, but with a small bathroom.

Shayne

7 Oct 2025

Stayed 4 nights

Rooms a little cramped

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive, and proactive across departments, with many standouts at the concierge and Red Level. A few guests reported issues such as unhelpful early check‑in responses, booking surcharges, or inconsistent concierge recommendations.

Related guest reviews

paola

26 May 2025

Stayed 2 nights

It’s certainly a favorite, from all the toiletry options to the buffet breakfast, but the best part are its people! Friendly and willing to go the xtra mile.

Omar

18 Nov 2025

Stayed 5 nights

I love this hotel. Have stayed here several times. The service and staff are amazing.

FIKRA

24 Apr 2023

Stayed 3 nights

Wonderful stay and wonderful staff! Malena was the best from the team,Thank you!

Tonantzin

9 Jun 2023

Stayed 8 nights

Amazing hotel! We had a family trip and reunion with extended family and not only it is very family friendly but the attention to detail was superb. We were spoiled by the staff on a daily basis. Cannot say enough good things about this hotel, would certainly be back!

Stuart

7 Nov 2024

Stayed 3 nights

Perfect place to stay in Salamamca. Concierge was excellent

james

18 Jun 2025

Stayed 7 nights

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.

Avi

26 Mar 2025

Stayed 5 nights

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

Odalys

3 Jan 2023

Stayed 19,359 nights

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!

Armando Mora

17 Nov 2025

Stayed 4 nights

I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back

Manuel

7 Jul 2025

Stayed 1 night

Great location Service was excellent Staff very accommodating

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AI-generated summary based on recent guest reviews

Location

Consistently praised for a central, upscale Salamanca setting near shops, museums, and the metro, yet generally quiet. Easy to walk to key sights.

Related guest reviews

Sivaramakrishnan

30 Nov 2024

Stayed 3 nights

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here

paola

15 Feb 2025

Stayed 3 nights

A great option if you want to be right smack in the middle of everything

JAYME

23 Feb 2026

Stayed 3 nights

Ótima localização e pessoal prestativo

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Valeria

12 Sept 2025

Stayed 4 nights

Excelente ubicación

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Pablo

27 Oct 2025

Stayed 3 nights

Great location

Carlos

20 Dec 2024

Stayed 1 night

Great location.

Maritza

18 Nov 2024

Staff is very friendly. Location is excellent.

Ryun

31 Jul 2024

Stayed 2 nights

Great property. Great location in Madrid. Old world hospitality, modern amenities. I would recommend for a few days in Madrid.

Mary

21 Aug 2024

Stayed 1 night

Simon Farid

22 Oct 2025

Stayed 6 nights

Close to the Prado and other museums. Close to metro. Upscale area, quiet

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and selection, and the bar, cocktails, and Zuma are noted positively. Some guests felt breakfast was basic or pricey, and one noted a lounge closure.

Related guest reviews

gisele

10 Jan 2026

Stayed 1 night

Achei a acomodação ruim, e café da manhã bem fraco para o nível do hotel

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AYSAR

22 Jun 2024

Stayed 2 nights

The hotel is nicely situated in the Salamanca district, , shopping is just around the corner, there are nice restaurants close by,very elegant area to walk around,well recommended to stay in this hotel. Breakfast is not excepitional and pricy for what they serve.

Lawrence

5 Apr 2025

Stayed 4 nights

Diego

24 Nov 2025

Stayed 1 night

Excelente desayuno!

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Valeria

26 Oct 2025

Stayed 2 nights

Odalys

3 Jan 2023

Stayed 19,359 nights

Kerry

7 Sept 2025

Stayed 2 nights

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

Valeria

4 Jun 2024

Stayed 1 night

Já fiquei nesse hotel a uns 8 anos atrás. Tinha gostado, mas não amado. Mas dessa vez tive uma ótima surpresa. Estava remodelado e o café da manhã, está espetacular. O que antes era o hard rock café agora é o Zuma, ótimo restaurante oriental! A localização é perfeita!!! O atendimento impecável!! Parabéns, é um prazer um hotel assim

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Ana

28 Aug 2023

Stayed 3 nights

katrina bowling

13 Sept 2023

Stayed 5 nights

My trip was with my Mother and our accommodations were perfect for our vacation. The concierge was a tremendous help in purchasing tickets and cabs for our excursions. Breakfast was buffet style with scrambled eggs, fried eggs and boiled. A good selection of cheese , meats , fruits , cereals, yogurt and breads. Wonderful cappuccino and black coffee. Juices and champagne! I would choose this location for a future trip due to closeness to metro, bus and cabs. Excellent shopping all around the area .

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AI-generated summary based on recent guest reviews

William

29 Jul 2026

Stayed 2 nights

I really enjoyed my stay there. If I ever go back I will stay here. Great location as well.

Maria

15 Jul 2026

Stayed 3 nights

Everything was fantastic. Highly recommend for location, comfort and service!

FELIX

16 Jun 2026

Stayed 2 nights

The service and team was really excellent , but the suite wasn’t really new on the air condition and TV.

LUISA

10 Jun 2026

Stayed 2 nights

Great location , great hotel , overall exelent

Paula Michelle

7 Jun 2026

Stayed 2 nights

Old grande hotel. Great location. Super friendly staff good stay in Madrid

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Is parking available at the property?

Self-parking is available on-site for a fee of EUR 45.00 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately EUR 45 per person.

Does the property allow pets?

Pets are allowed with a fee of EUR 80 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a fee of EUR 105 per vehicle (one way) and operates 24 hours. Guests can arrange the transfer by contacting the property prior to arrival.

What accessibility features does the property offer?

The property includes step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The hotel is located in the Salamanca district of Madrid, within a 15-minute walk of the U.S. Embassy and Gran Via. It is approximately 1.2 miles from the National Prado Museum and 2 miles from El Retiro Park.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

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Prices for upcoming dates

September 2026

October 2026

Cheaper

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability). This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for buffet breakfast: approximately EUR 45 per person
Airport shuttle fee: EUR 105 per vehicle (one way)
Self parking fee: EUR 45.00 per day
Pet fee: EUR 80 per pet, per stay
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $971	2 $885	3 $911
4 $701	5 $824	6 $978	7 $891	8 $955	9 $731	10 $760
11 $671	12 $572	13 $625	14 $682	15 $633	16 $648	17 $552
18 $524	19 $495	20 $726	21 $787	22 $960	23 $1,055	24 $1,055
25 $995	26 $857	27 $629	28 $651	29 $625	30 $520	31 $519

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $1,174	24 $744	25 $777	26 $747
27 $632	28 $698	29 $839	30 $712