Name: Hotel Serrano
Address: Madrid, Community of Madrid, Madrid, Province Of Madrid, Spain
Rating: 8.75

Guest reviews

8.8

Fabulous

Based on 1,143 verified reviews

Who stays here?

Business

30%

Couple

31%

Family

13%

Group

13%

Solo

11%

What guests think

AI-generated summary based on recent guest reviews

Hotel Serrano earns strong reviews for good value, clean and comfortable stays, and welcoming service, while some guests report dated rooms, noise between rooms, and occasional air conditioning issues or shortcomings at breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Guido

2 weeks ago

·

Stayed 3 nights

All was excellent, bar was not used

6

Erez

26 Apr 2026

·

Stayed 1 night

Hotel Is dated and rooms as well. Made the reservation 12 month before arrival and asked Specifically for double bed - got a twin room which I didn’t like. Area is Ok but a bit far from Madrid gran via or Chueca viblly areas

10

Mara

8 Apr 2026

·

Stayed 1 night

Would book this hotel again without hesitation! The neighborhood is absolutely wonderful, walking distance to incredible shopping and dining. The streets are peaceful and picturesque - like something you’d see in a movie. Our room was more than comfortable and spacious for my husband and I. Staff was very friendly, would have loved to stay even longer!

10

Brandon

23 Jan 2026

·

Stayed 3 nights

Great location to do shopping

10

Tomas David

19 Jan 2026

·

Stayed 3 nights

Staff provided exceptional costumer service.

Madrid, Community of Madrid

Location

With a stay at Hotel Serrano, you'll be centrally located in Madrid, steps from Paseo de la Castellana and a short 3-minute drive from Gran Via. This hotel is 1.6 mi (2.5 km) from National Prado Museum and 1.8 mi (2.8 km) from Bernabéu Stadium.

Paseo de la Castellana(0.1 Miles)

Golden Mile(0.1 Miles)

ABC Serrano(0.1 Miles)

El Corte Inglés(0.3 Miles)

U.S. Embassy(0.3 Miles)

Nepalese Embassy(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Nearby parking is available for a fee of approximately EUR 30 per day, located 656 feet away from the hotel.

A buffet breakfast is available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 16.5 for adults and EUR 7.50 for children.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and should be arranged in advance.

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

The hotel is centrally located in Madrid, just steps from Paseo de la Castellana and within a 5-minute drive of Gran Via. It is approximately 1.6 miles from Prado Museum and 1.8 miles from Bernabéu Stadium.

Hotel Serrano

Amenities

Property description