Is parking available at the property?

Nearby parking is available for a fee of approximately EUR 30 per day, located 656 feet away from the hotel.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 16.5 for adults and EUR 7.50 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and should be arranged in advance.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Paseo de la Castellana and within a 5-minute drive of Gran Via. It is approximately 1.6 miles from Prado Museum and 1.8 miles from Bernabéu Stadium.

Hotel Serrano - Comfortable Stay in Madrid

Average nightly price at Hotel Serrano by month, last 12 months (USD)
Month	Average price
January	US$166
February	US$175
March	US$171
April	US$214
May	US$234
June	US$211
July	US$135
August	US$136
September	US$229
October	US$233
November	US$182
December	US$177

What guests think

Hotel Serrano earns strong reviews for good value, clean and comfortable stays, and welcoming service, while some guests report dated rooms, noise between rooms, and occasional air conditioning issues or shortcomings at breakfast.

It sits in the quiet, upscale Salamanca area near designer shopping, restaurants, and metro lines, and many sights are walkable while avoiding heavy tourist crowds. Expect a comfortable, well located base in Salamanca.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

Basel

10 Jul 2025

·

Stayed 3 nights

A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .

8

Joseph

26 Feb 2025

·

Stayed 2 nights

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.

8

Razvan

13 Jul 2023

·

Stayed 1 night

I've only stayed one night, no breakfast. Well positioned on Calle Serrano, surprised to see there is no ramp, we had heavy luggage which are hard to carry on stairs. reception people were nice, room was cosy but pretty small and bath is a bit outdated. for short stays, I would say is great option

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Cleanliness

Rooms are generally very clean, with multiple guests highlighting spotless stays. A few remarks note odors or average housekeeping.

Related guest reviews

10

David

25 Mar 2024

·

Stayed 1 night

Personal recepción impecable. Hotel cómodo,funcional. Limpieza absoluta. Descanso muy correcto

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4

Gemma

20 Sept 2025

·

Stayed 2 nights

Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel

8

Carlos

6 Oct 2024

·

Stayed 2 nights

General bien, las cortinas rojas hacen que no se vea el cuarto bien decorado. La limpieza maso menos no mal pero podría estar mejor

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8

Marian

20 May 2025

·

Stayed 1 night

Great hotel. We stayed only one night, but the staff were super friendly and the room very clean

8

Antonio

5 Jan 2023

·

Stayed 19,361 nights

Excellent location, clean room and very nice staff.

10

Rodolfo

25 Nov 2025

·

Stayed 6 nights

Habitación siempre limpia.

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10

Marcia

5 Jan 2025

·

Stayed 1 night

Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.

10

Raquel

8 Apr 2024

·

Stayed 3 nights

great Location, clean, a few minuts from Puerta de Arcalá

10

Viviana

28 Sept 2025

·

Stayed 4 nights

Clean room!

10

Francisco

18 Apr 2025

·

Stayed 1 night

Estancia muy agradable. Hotel muy bien situado. Cómodo, limpio y silencioso.

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Rooms

Rooms vary: many find them comfortable and some spacious, but several mention dated decor, small size, weak soundproofing, and inconsistent air conditioning.

Related guest reviews

10

Talisa

12 Dec 2025

·

Stayed 3 nights

Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.

10

Roberto

2 Aug 2024

·

Stayed 3 nights

Exelente ubicación rodeado de todas las tiendas de ropa , joyería, zapatería, el inconveniente del hotel es el ruido de las chapas al cerrar las puertas , se escucha cada que abren y cierran una puerta en el piso

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4

Gemma

20 Sept 2025

·

Stayed 2 nights

Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel

8

Roger

23 Nov 2025

·

Stayed 1 night

Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.

6

Jaime

6 Jun 2024

·

Stayed 2 nights

Anniversary trip with my wife. First time in Spain, in general the hotel was fine, location was excellent, breakfast was very good. The biggest complaint was the air conditioner. Spain was very hot at this time of the year, although the hotel and the room had an a/c, it wasn’t doing a great job. I do want to mention that of the 3 hotels that I stayed on during this trip. Only one had a good a/c, in Spain it seems like a/c units are not common, or maybe regulated as malls, museums, and pretty much every building we visited had no a/c or the temperature was set probably around 76-78 degrees.

10

Oisín Shane

25 Aug 2025

·

Stayed 4 nights

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.

8

Ingrid

15 Aug 2025

·

Stayed 3 nights

I wait for more because of the reviews! The bathroom excelent the room nothing especial

8

Maria F

22 May 2025

·

Stayed 11 nights

Excelent location, in the heart of Salamanca, ., but the room is definitely not a room of a 4-star hotel room. No mirror , no closet, the phone does not work. Apart that noise isolation is not good.

8

isabel

21 May 2023

·

Stayed 1 night

Me gusto la localizacion , la habitacion pequeña y mal insonorizada se oia todo portazos, duchas ,conversaciones.Limpieza bien.Relacion calidad precio , muy caro

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8

Carmen

27 Oct 2025

·

Stayed 4 nights

Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…

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Service

Staff are widely described as friendly, helpful, and professional; check in and out are smooth. A few isolated complaints cite attitude or handling of room requests.

Related guest reviews

10

SUYIN

25 Sept 2025

·

Stayed 3 nights

Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10

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10

Ernesto

25 Jul 2025

·

Stayed 2 nights

Excelente lugar y lo mejor es la atención

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10

Talisa

12 Dec 2025

·

Stayed 3 nights

Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.

10

Alex

9 Dec 2025

·

Stayed 5 nights

Freundlichkeit, Kompetenz, schönes Zimmer, super Lage.

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10

Maria del Pilar

25 May 2025

·

Stayed 1 night

Very nice experience! Location great!!! The staff very kind

10

María del Carmen

30 Jul 2025

·

Stayed 1 night

Lo mejor la recepcionista, Marta una gran profesional , desayuno muy bueno y completo. Sin duda volvería.

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8

Marian

20 May 2025

·

Stayed 1 night

Great hotel. We stayed only one night, but the staff were super friendly and the room very clean

10

Jorge

22 Jul 2025

·

Stayed 1 night

Excelente hotel, excelente opción muy amable el personal, especialmente Javier y Álvaro fueron fundamentales en nuestra estancia. Les recomiendo mucho este hotel, descansamos muchísimo lo recomiendo ampliamente.

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10

Robson

25 Aug 2025

·

Stayed 2 nights

Muito conforto qualidade e atendimento espetacular do Pedro na recepção! Café da manhã de alta qualidade me senti em casa.

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10

Jose

12 Sept 2025

·

Stayed 2 nights

Great location and friendly staff

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Location

Location is consistently praised in the upscale, quiet Salamanca area, close to designer shops, restaurants, and metro lines. Many attractions are walkable while avoiding heavy tourist crowds.

Related guest reviews

10

Talisa

12 Dec 2025

·

Stayed 3 nights

Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.

8

Stella

17 May 2025

·

Stayed 2 nights

the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions

10

Antonella

7 Jun 2025

·

Stayed 2 nights

Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.

8

Marie de Lourdes

4 Nov 2024

·

Stayed 8 nights

The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.

10

Emelyn

10 Jun 2025

·

Stayed 4 nights

Love the hotel, excellent location.

10

Luis

26 Nov 2023

·

Stayed 1 night

Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.

10

Linda

18 May 2025

·

Stayed 3 nights

Great location to shopping street, very clean. Easy check in process.

10

Olga

29 Aug 2025

·

Stayed 1 night

Very good location and friendly staff. Two subway stations (different lines) are nearby. Breakfast was super, you can find anything to suit your taste - scrambled eggs, bacon, sausages, fresh vegetables, fruits, a variety of breads, cold cuts, cheeses, jams, cereals. You also have mineral water, juices, coffee, cocoa, and tea. I recommend this accommodation.

10

DEBORAH

15 Jan 2026

·

Stayed 3 nights

Very nice hotel.!! Great location!

10

WILLIAM

10 Sept 2025

·

Stayed 2 nights

Easy access to transportation and several restaurants in the area.

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Dining

Breakfast is frequently praised for quality and variety. Some guests mention limited fruit options or slow replenishment.

Related guest reviews

10

Basel

10 Jul 2025

·

Stayed 3 nights

A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .

10

Ninoska

19 Jul 2025

·

Stayed 3 nights

Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.

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10

IZADORA KARINA

3 May 2025

·

Stayed 1 night

Me encantó y el desayuno delicioso

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10

Bruce

25 Jun 2024

·

Stayed 7 nights

Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.

10

Dag

6 Apr 2025

·

Stayed 2 nights

Good breakfast

6

Marlei

25 Dec 2025

·

Stayed 8 nights

Nao tinha muitas opcoes de frutas…banana por exemplo nao tinha que acho que e basico ter…

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10

julio

12 Oct 2025

·

Stayed 2 nights

Não reabastecem no café da manhã

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10

Olga

29 Aug 2025

·

Stayed 1 night

Very good location and friendly staff. Two subway stations (different lines) are nearby. Breakfast was super, you can find anything to suit your taste - scrambled eggs, bacon, sausages, fresh vegetables, fruits, a variety of breads, cold cuts, cheeses, jams, cereals. You also have mineral water, juices, coffee, cocoa, and tea. I recommend this accommodation.

10

Robson

25 Aug 2025

·

Stayed 2 nights

Muito conforto qualidade e atendimento espetacular do Pedro na recepção! Café da manhã de alta qualidade me senti em casa.

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8

Carmen

27 Oct 2025

·

Stayed 4 nights

Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $345	2	3 $475
4 $220	5	6	7	8 $295	9 $298	10
11 $265	12 $262	13 $292	14	15 $385	16 $280	17 $299
18 $169	19 $287	20 $244	21 $295	22	23	24
25 $561	26	27 $266	28 $266	29 $224	30 $297	31 $297

Hotel Serrano

Prices for Hotel Serrano

Monthly average prices

About this property

Location

Room options

Double Room Single Use

Superior Room

Single Room

Double Room

Guest reviews of Hotel Serrano

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Serrano

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $266	28 $350	29 $359	30 $434