Name: Meliá Madrid Princesa
Address: Princesa, 27, Moncloa - Arguelles, Madrid, Spain, Madrid, Province Of Madrid, ES
Price range: US$241–US$25,181 per night
Rating: 8.6

What guests think

At Melia Madrid Princesa, travelers consistently praise friendly staff, clean comfortable rooms, and a convenient location near the metro and key sights; many also value The Level lounge perks and the generous breakfast selection.

Several reviews note ongoing exterior works and scaffolding that make the entrance harder to find and may add daytime noise. Facilities feedback is mixed: the small indoor pool and spa require advance bookings (and caps) with limited availability or hours. Rooms range from modern and spacious to dated or noisy, with occasional layout quirks; a practical city stay if lounge perks matter more than leisure facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The Level lounge is widely appreciated for included snacks and drinks. By contrast, the indoor pool and spa are small and require advance reservations (and caps), with limited availability or hours.

Related guest reviews

10

barry

8 Aug 2024

·

Stayed 3 nights

Excellent facilities- ‘the level’ definitely worth the extra in my opinion - would definitely rebook when next in Madrid

10

Noa

1 Aug 2025

·

Stayed 3 nights

The room was great, very clean. The beds were very comfortable. Great location, very close to a metro station, 6-7 minutes walk from Plaza Espana, next to many restaurants. The poll is small, not like in the picture, and you have to make a reservation in order to get in, the order is for only 45 minutes.

8

Caroline

2 Sept 2024

·

Stayed 3 nights

We recommend booking a level room - it was an excellent facility and the staff there were wonderful. The tapas was excellent, as was the drinks. The room was nice with a beautiful view of the city and the air con was great. The pool set up was a bit weird with the reservations and mandatory caps (even if a man has no hair!) and was a bit of a let down for all that fuss - confusion over lockers, very little ambience, not amazing spa-like facilities. It’s really handy for public transport. everything else about our experience here was great - it’s very close to lovely squares for an evening drink in Malasaña.

2

Randy

7 May 2024

·

Stayed 2 nights

This is NOT a 5 star hotel. More like a 3 star for lobby and 1.5 star for the rooms, pool and gym. All I do is stay in 5 Star hotels and this place is junk. The room is super old. The shower is terrible. Functions like a shower from the 50’s. The facility pictures are a scam. The pool is in the basement. Super small and makes you feel trapped. And on top of all that you need to call to make an appointment to use it!! You can’t even pay me to use it. The gym is worse than a prison gym. Super small in the basement. Hot and humid. No windows. It’s a death chamber. I can’t believe they think this is a 5 star. They don’t even deserve a 3 star. Oh yeah and the internet is 1MB download and upload useless. Can hardly check email let alone have business zoom calls. PLUS the hallways and rooms smell like MOLD! This hotel is a SCAM and should be ashamed of themselves! UPDATE: They called trying to upgrade me to another room that was just as bad but bigger. Mold scent everywhere. My throat hurts. My clothes smell like mold. I haven’t slept. Completely trash!

8

Auzair

2 Mar 2024

·

Stayed 2 nights

Very nice hotel, only room for improvement is have more availability for the spa, has we were there for the weekend and it was fully booked

2

Annika

13 Feb 2024

·

Stayed 2 nights

Booked this hotel as it had an indoor pool. Upon check-in (Level) we were introduced to all the facilities, including the pool. We went to the pool in the early evening just to learn that you need to pre-book a slot. Unfortunately there was no availability during our stay as they could only accommodate 8 persons and they preferred non guests that pay for the entrance. . There was no information on this during booking or check-in. A big disappointment!

8

Karen

11 Aug 2025

·

Stayed 2 nights

The hotel itself was lovely. The breakfast and snacks as per of the Level package were really good. There was a power and water cut int he night on the second day which no one was informed of. We were on the 12th floor with no lift so highly dangerous. The next morning at breakfast there was a horrific driving from the works outside on the hotel, the whole way through breakfast which was poor. If I had known there were works going on, I may not have booked. Nothing was said in the communications with the hotel before. I found out on arrival after I had gotten lost finding the hotel as it’s under scaffolding at the entrance!

10

Christophe

22 May 2024

·

Stayed 2 nights

Magnifique séjour mais prévoir une petite enveloppe supplémentaire car parking payant à 37 euros la journée

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10

Freychel

5 Aug 2024

·

Stayed 4 nights

Excellent location. Staff was very friendly and helpful level area was always clean and tasty tapas options.

2

Blazej Tomasz

3 Nov 2025

·

Stayed 2 nights

The spa was really disappointing, the opening times really are poor for customer availability, 11am on Saturday and 12 on Sundays, making them nearly unusable during a short stay in a city like Madrid which is a tourist hotspot for sightseeing. Spas are always available between 6-9am, a great way to start the day before tackling the city. Unfortunately this wasn’t an option. The middle elevator had a concerning noise of loose chains whenever it moved up and down, and felt scary to use (we avoided it). It felt the overall hotel needed more touching up as many areas where paints was marked and chipped, and stains on carpets. However the room was the biggest problem. At a 5 star hotel, in one of the largest brands in Spain, it left little to be desired. The standards felt far below the rating advertised and what a premium 5 star hotel room should be. The room had plenty of marks and dirty areas which can been seen in the pictures below, as well as broken and damaged furniture. The iron water jug had a hole, wood painted, dirty windows, screws on the window seal, unfinished cladding, damaged posts, dirt and stains on walls and floor, and utter lack of attention to details. We had water glasses the first day, which were removed after the first day and not replaced leaving us without glasses to use. There were no bathroom vanity things such as cotton buds, nail files etc, and a number of damages to the bath and towel holders.

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Cleanliness

Housekeeping earns frequent praise and rooms are generally described as clean. Some guests reported issues such as dust from renovations, moldy or musty odors, stained carpets, or isolated maintenance grime.

Related guest reviews

10

Noa

1 Aug 2025

·

Stayed 3 nights

The room was great, very clean. The beds were very comfortable. Great location, very close to a metro station, 6-7 minutes walk from Plaza Espana, next to many restaurants. The poll is small, not like in the picture, and you have to make a reservation in order to get in, the order is for only 45 minutes.

8

jose

19 May 2025

·

Stayed 3 nights

The property is under construction and is very dusty. Rooms really small, beds are miniature

10

Natalia

14 Nov 2025

·

Stayed 3 nights

Me encantó este hotel, staff muy amable, el cuarto estaba impecable, el buffet con variedad de alimentos y muy fresco todos, te preparan huevos al momento y Ana la chef súper amable y encantadora, 1000% recomendable

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2

Randy

7 May 2024

·

Stayed 2 nights

This is NOT a 5 star hotel. More like a 3 star for lobby and 1.5 star for the rooms, pool and gym. All I do is stay in 5 Star hotels and this place is junk. The room is super old. The shower is terrible. Functions like a shower from the 50’s. The facility pictures are a scam. The pool is in the basement. Super small and makes you feel trapped. And on top of all that you need to call to make an appointment to use it!! You can’t even pay me to use it. The gym is worse than a prison gym. Super small in the basement. Hot and humid. No windows. It’s a death chamber. I can’t believe they think this is a 5 star. They don’t even deserve a 3 star. Oh yeah and the internet is 1MB download and upload useless. Can hardly check email let alone have business zoom calls. PLUS the hallways and rooms smell like MOLD! This hotel is a SCAM and should be ashamed of themselves! UPDATE: They called trying to upgrade me to another room that was just as bad but bigger. Mold scent everywhere. My throat hurts. My clothes smell like mold. I haven’t slept. Completely trash!

10

matthew

23 Jul 2025

·

Stayed 5 nights

The staff were incredible. They were thoughtful and helpful . While the property has exterior construction, the rooms were quiet, clean and comfortable. The breakfast spread was incredible. It was a great location able to amble right into the excitement of central Madrid.

10

Joyce

9 Jul 2025

·

Stayed 1 night

Very professional and friendly staff, the hotel was super clean, quiet and very convenient for our stay. There were some construction and repairs on the surrounding but we were able to enjoy the place. I will love staying in the future.

6

Cristian

6 Mar 2025

·

Stayed 2 nights

I stayed in room 604 and there was mould on the wall close to the window, there’s no essential (like a mini self-care in the toilet) I had to purchase a big toothpaste) I was in need of a charger and at the reception they told me where I could go buy one but they didn’t have one, as a customer everywhere I go I like to feel like at home, or at least as if I’m staying at a family members, the text that I wasn’t even offered the pool ( when I check in nobody mention anything about the pool) just the breaksfast and if I wanted to upgrade my room, the WiFi didn’t work, the first time I’ve asked they told me to keep trying and second (the receptionist had to lock in with her own details)

10

Clare

9 Feb 2026

·

Stayed 4 nights

This hotel was lovely. The staff were extremely kind. Rooms were clean and quiet. Located in a great neighborhood near many of the sights without being right on the Gran Via.

2

Blazej Tomasz

3 Nov 2025

·

Stayed 2 nights

The spa was really disappointing, the opening times really are poor for customer availability, 11am on Saturday and 12 on Sundays, making them nearly unusable during a short stay in a city like Madrid which is a tourist hotspot for sightseeing. Spas are always available between 6-9am, a great way to start the day before tackling the city. Unfortunately this wasn’t an option. The middle elevator had a concerning noise of loose chains whenever it moved up and down, and felt scary to use (we avoided it). It felt the overall hotel needed more touching up as many areas where paints was marked and chipped, and stains on carpets. However the room was the biggest problem. At a 5 star hotel, in one of the largest brands in Spain, it left little to be desired. The standards felt far below the rating advertised and what a premium 5 star hotel room should be. The room had plenty of marks and dirty areas which can been seen in the pictures below, as well as broken and damaged furniture. The iron water jug had a hole, wood painted, dirty windows, screws on the window seal, unfinished cladding, damaged posts, dirt and stains on walls and floor, and utter lack of attention to details. We had water glasses the first day, which were removed after the first day and not replaced leaving us without glasses to use. There were no bathroom vanity things such as cotton buds, nail files etc, and a number of damages to the bath and towel holders.

10

Robert

22 Nov 2025

·

Stayed 4 nights

The housekeeping staff were very good and all employees were helpful and nice. The room was spacious and newly updated.

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Rooms

Many rooms are spacious, comfortable and modern (especially in The Level). Others feel dated or noisy, and some layouts or amenities are impractical (e.g., a support pillar in family rooms, limited in-room coffee or USB, or AC that doesn’t cool enough).

Related guest reviews

6

Isidro

14 Nov 2025

·

Stayed 1 night

Noisy, in remodelacion.

8

Ching Hsiu

4 Aug 2025

·

Stayed 3 nights

We have a room that has a large supporting beam in the middle of the room, obstructing We were not informed of this before and it didn’t show on any of the pictures. We were told that this is the case for all family rooms.

10

Ayesha

28 Jul 2024

·

Stayed 2 nights

The AC needs to be colder It was very hot in the room

10

fernanda

26 Dec 2024

·

Stayed 2 nights

The hotel is fantastic! It’s located just a block away from metro station, the bed it’s very comfortable with many pillows options, rooms are not huge but good size and very elegant and super clean, the staff is super attentive, knowledgeable and friendly I would definitely stay here again

8

Patricia

7 Jan 2025

·

Stayed 6 nights

This is a nice hotel but if you are used to 5 stars, lower your expectations Our room - which we paid through the roof - did not have a coffee maker - pretty standard nowadays. They said only in better rooms we could get it, in the meantime they had “Nescafé” for us to make with a kettle. When we insisted, the provided with a Nespresso type of machine, with absolutely terrible undrinkable coffee … cups remained dirty in the room throughout our stay. We asked for recommendations for NYE dinner, the worst dinner we had in Madrid in a very “casual” full of greasy smoke place. Tells me they don’t really know their guests. When checking out, at 7.30 am we wanted to grab a decent coffee to take with us. We couldn’t because bar was closed, breakfast was only buffet so you needed to pay in full and apparently too complicated to grab a coffee for your guests from the area that belongs to business class sort of rooms, which was located next to reception….. 0 Overall nice staff and pretty place. Very well located but apart from the price definitely not a 5 stars

8

Samantha

15 Aug 2025

·

Stayed 4 nights

Las habitaciones bien, el personal suuuper amable. Solo que están remodelando o construyendo algo afuera y la vista es muy fea, nos costó entrar al hotel por lo mismo. No pasa nada, pero me hubiera gustado saber antes.

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6

Paola

19 Nov 2024

·

Stayed 4 nights

Estábamos en el piso 12 y el ruido de la ciudad era increíble

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8

marie

30 Nov 2024

·

Stayed 1 night

Buen hotel, personal muy atento. La habitación que daba a la calle un poco ruidosa. Se escucha el ruido de los coches que pasan.

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10

Jean

27 Jul 2024

·

Stayed 1 night

Rooms are nicer than the RIU but do NOT have USB ports. Security is not as good as the RIU because someone can go to any floor with the room cards in the Melia and this cannot be done in the RIU. Breakfast is 25 times better in the RIU with much more choice and many buffets available

10

Robert

22 Nov 2025

·

Stayed 4 nights

The housekeeping staff were very good and all employees were helpful and nice. The room was spacious and newly updated.

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Service

Service is widely described as friendly, professional and helpful, with multiple compliments for The Level team and assistance like early check-in. A minority cite slow or unhelpful responses and communication gaps, including pool rules or billing issues.

Related guest reviews

10

Laurie

7 Jul 2024

·

Stayed 2 nights

The level staff was exceptional!

4

Yehudit

29 Apr 2025

·

Stayed 4 nights

First the hotel is very close to the hospital so we didn’t sleep all night because of the sirens of the ambulances. The service was very slow and not nice

10

matthew

23 Jul 2025

·

Stayed 5 nights

The staff were incredible. They were thoughtful and helpful . While the property has exterior construction, the rooms were quiet, clean and comfortable. The breakfast spread was incredible. It was a great location able to amble right into the excitement of central Madrid.

10

CLAY

23 Dec 2024

·

Stayed 5 nights

The staff was great! Paloma, who greeted the guests for breakfast was specifically wonderful. She was always patient, friendly and pleasant. The bar and restaurant were also great. The room was as advertised on Orbitz. Walking distance to the metro, bus, train and good restaurants. I recommend Meliá Madrid Princesa.

10

Joyce

9 Jul 2025

·

Stayed 1 night

Very professional and friendly staff, the hotel was super clean, quiet and very convenient for our stay. There were some construction and repairs on the surrounding but we were able to enjoy the place. I will love staying in the future.

6

Cristian

6 Mar 2025

·

Stayed 2 nights

I stayed in room 604 and there was mould on the wall close to the window, there’s no essential (like a mini self-care in the toilet) I had to purchase a big toothpaste) I was in need of a charger and at the reception they told me where I could go buy one but they didn’t have one, as a customer everywhere I go I like to feel like at home, or at least as if I’m staying at a family members, the text that I wasn’t even offered the pool ( when I check in nobody mention anything about the pool) just the breaksfast and if I wanted to upgrade my room, the WiFi didn’t work, the first time I’ve asked they told me to keep trying and second (the receptionist had to lock in with her own details)

10

Nejla

30 Aug 2023

·

Stayed 2 nights

We traveled from United States and our plane arrived in the morning. Even though the check in time was at 3 pm, Raul checked us in in the morning and we could go to our room and had a rest before we started touring the city. Raul at the reception was very helpful, friendly and welcoming. He patiently answered and found solutions to our questions. I highly recommend this hotel. It js conveniently located close to many touristic attractions

6

Katharine

30 May 2023

·

The location was great and the lobby with bar was very nice however my room on the second floor faced princess a street and was quite loud. The room service menu was overpriced and the food was mediocre. My burger was so undercooked as to be inedible. The pool is in a windowless room and halfway through my stay staff told me using the pool required reservations. Later on when my parents checked in to the hotel and asked about making reservations for the pool they were told reservations were not required. In general the staff were rude and unprofessional except for the bartender in the lobby. All other staff acted as if guests were a major inconvenience.

10

EVELYN

20 Oct 2025

·

Stayed 2 nights

This was our second visit to this hotel. We stay in one of The Level rooms and find this well worth the slightly extra cost. There are food/snacks and drinks, including beer and wine, available in The Level lounge free of charge from 1pm daily. The staff are friendly and very helpful.

10

Clare

9 Feb 2026

·

Stayed 4 nights

This hotel was lovely. The staff were extremely kind. Rooms were clean and quiet. Located in a great neighborhood near many of the sights without being right on the Gran Via.

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Location

Highly convenient for sightseeing and public transport, with easy walks to Gran Vía and Plaza de España. Exterior construction and nearby street or ambulance noise affect some stays, and scaffolding can make the entrance less obvious.

Related guest reviews

10

Robert

6 Mar 2025

·

Stayed 2 nights

Great Hotel for a reasonable price. A little dated but the price reflects that. Service from front desk , the bar to the very pleasant maids was exemplary. Stayed many times in Madrid easily my favorite hotel now here . Walking distance to everything , metros and bus right outside and the Casa De Liria (Duquesa Del Albas spectacular villa )right in front.

10

fernanda

26 Dec 2024

·

Stayed 2 nights

The hotel is fantastic! It’s located just a block away from metro station, the bed it’s very comfortable with many pillows options, rooms are not huge but good size and very elegant and super clean, the staff is super attentive, knowledgeable and friendly I would definitely stay here again

4

Yehudit

29 Apr 2025

·

Stayed 4 nights

First the hotel is very close to the hospital so we didn’t sleep all night because of the sirens of the ambulances. The service was very slow and not nice

10

DANIEL

23 Jul 2024

·

Stayed 1 night

Great experience. Elegant, clean and walking distance to metro and Madrid center.

10

Shashank

6 Apr 2025

·

Stayed 1 night

Recommended. Kids friendly. Walking distance to Gran Via.

8

Karen

11 Aug 2025

·

Stayed 2 nights

The hotel itself was lovely. The breakfast and snacks as per of the Level package were really good. There was a power and water cut int he night on the second day which no one was informed of. We were on the 12th floor with no lift so highly dangerous. The next morning at breakfast there was a horrific driving from the works outside on the hotel, the whole way through breakfast which was poor. If I had known there were works going on, I may not have booked. Nothing was said in the communications with the hotel before. I found out on arrival after I had gotten lost finding the hotel as it’s under scaffolding at the entrance!

10

Diego Fernando Cristancho

30 Mar 2024

·

Stayed 6 nights

Very centric, walking distance to everything and a metro station closed by! Will stay here again

8

Manuel

21 Aug 2025

·

Stayed 1 night

Estancia perfecta pero el hotel está en reformas en el lobby y localizar la entrada es un incordio.

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10

Clare

9 Feb 2026

·

Stayed 4 nights

This hotel was lovely. The staff were extremely kind. Rooms were clean and quiet. Located in a great neighborhood near many of the sights without being right on the Gran Via.

10

Theophilus

26 Jul 2025

·

Stayed 4 nights

Place was gorgeous only problem is that its entrance was a bit hidden

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Dining

Breakfast is often praised for quality and variety. The Level provides well-liked tapas, snacks and drinks, though a few guests mention limited day-to-day variety or underwhelming items.

Related guest reviews

10

Vanessa

5 May 2025

·

Stayed 1 night

The Level Access rooms are the way to go here. Great concierge service and available food/drink options at breakfast and 5pm tapas. Walkable to several sightseeing destinations. Highly recommend and would return in a heartbeat!

10

Renzo

9 Aug 2025

·

Stayed 2 nights

The hotel is nice, breakfast is one of the best Ive seen in Spain, service is also great.

10

Juan Vazquez

31 May 2025

·

Stayed 2 nights

Excelente estancia en el hotel. Lo recomiendo ampliamente. El desayuno buenísimo.

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8

Luana

30 Jul 2025

·

Stayed 3 nights

O hotel é ótimo, bem localizado, dá para fazer tudo a pé. Quarto muito bom, e algumas cortesias. Ótimo café da manhã, com apenas duas ressalvas: quase não variam ao longo dos dias, e o café americano e o leite precisam de uma térmica, pois ficam frios! Para uma brasileira, isso é triste.

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10

Natalia

14 Nov 2025

·

Stayed 3 nights

Me encantó este hotel, staff muy amable, el cuarto estaba impecable, el buffet con variedad de alimentos y muy fresco todos, te preparan huevos al momento y Ana la chef súper amable y encantadora, 1000% recomendable

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10

CLAY

23 Dec 2024

·

Stayed 5 nights

The staff was great! Paloma, who greeted the guests for breakfast was specifically wonderful. She was always patient, friendly and pleasant. The bar and restaurant were also great. The room was as advertised on Orbitz. Walking distance to the metro, bus, train and good restaurants. I recommend Meliá Madrid Princesa.

6

Lise

19 Oct 2025

·

Stayed 4 nights

Kedelig og ulækker morgenmad. Hotellet er slidt og værelset ikke rent nok. Meget larm fra gaden.

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10

LEIDY

10 Jun 2025

·

Stayed 3 nights

Una gran estadía. El desayuno es excelente y las facilidades muy buenas. Localizado en un area central y la calle concurrida pero en el hotel todo es muy tranquilo

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10

Rodrigo

15 Jul 2023

·

Stayed 2 nights

Great breakfast! Clean and comfortable rooms. Flawless service.

10

Freychel

5 Aug 2024

·

Stayed 4 nights

Excellent location. Staff was very friendly and helpful level area was always clean and tasty tapas options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$5,165
February	US$4,101
March	US$6,220
April	US$7,972
May	US$4,970
June	US$1,376
July	US$621
August	US$216
September	US$889
October	US$711
November	US$2,497
December	US$2,449

Su	Mo	Tu	We	Th	Fr	Sa
				1 $295	2 $417	3 $404
4 $314	5 $25.2k	6 $669	7 $25.2k	8 $360	9 $421	10
11 $241	12 $263	13 $358	14 $380	15 $381	16 $399	17 $25.2k
18 $292	19 $320	20 $279	21 $413	22	23	24
25	26	27 $416	28 $349	29	30 $315	31 $326

Meliá Madrid Princesa

Prices for Meliá Madrid Princesa

Monthly average prices

About this property

Location

Room options

Melia Room

the Level Room City View

Grand Suite (The Level Grand Suite)

Deluxe Room

the Level Room City View (2+1)

the Level, Junior Suite

Presidential Suite (The Level Presidential Suite)

Premium Room, City View (King Bed)

Grand Room (Premium Room)

the Level Room City View (3 Adults)

Grand Room (Premium Room 2+2)

Deluxe Room (2+1)

Junior Suite (The Level Connected)

Junior Suite (The Level Panoramic View)

Melia Room (2+1)

Junior Suite (The Level Panoramic View Connected)

the Level, Suite

Premium Room, 1 King Bed, City View (2+1)

Guest reviews of Meliá Madrid Princesa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Meliá Madrid Princesa

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $495	23 $359	24	25 $394	26 $424
27 $274	28 $363	29 $456	30 $395