Hotel Best Osuna

The Hotel is really nice ,the Rooms are really nice and you’ve got everything you need and the little fridge was full with drinks that was really nice .We had a lovely stay.Pool is nice Breakfast was good .Shops and Foodplaces only a few minutes of walking

Excelent value for price. The hotel itself is a bit worn out but everything clean. The pools opens a bit late through (11AM ???). The aircon in our room was not the most efficient. The hotel provides free shuttle to/from the airport

1/2 way between airport and Madrid city centre. Cost£12 by Uber as arrived after 11pm. Free shuttle bus back. All the staff were helpful and charming. Breakfast was good lots of variety. Hotel situated in quiet residential area with shops and restaurants nearby. A/C in room worked well. Fridge just stopped working after 4 days only small problem. Really recommend and will stay again

Great place to stay a bit far from Madrid but beautiful place

We booked Best Osuna Feria in Madrid for my daughter and her partner because the listing showed a pool and good facilities. Unfortunately, their experience was the complete opposite of what was advertised. Upon arrival, the reception staff were not particularly friendly, and the room they were given was dark, dingy, and felt unsafe. The curtains couldn’t be opened because the room was on the first floor directly next to the entrance, meaning anyone passing by could see straight in. To make matters worse, the door did not lock properly. This was reported to reception, but the staff seemed uninterested and even laughed. They offered to pay to upgrade, but were informed that no suitable rooms for couples were available—only family rooms. We then discovered that the pool was closed and completely empty, something we were never informed of prior to arrival. There were also no facilities available at all—no sunbeds, no tables or chairs—nothing that could compensate for the lack of a usable pool. Given how unsafe and uncomfortable they felt, the only option was to move them to a different hotel at our own expense. This was extremely disappointing and has left us out of pocket, although thankfully they were still able to enjoy their time in Madrid, which is a beautiful city. Expedia, I strongly recommend reviewing this property and considering removing it from your listings. The experience provided was nowhere near what was advertised.