Is parking available at the hotel?

Parking is available at the hotel, but guests must contact the property in advance to reserve onsite parking. Nearby parking is also available for a fee of EUR 25 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately EUR 18.00 for adults and EUR 9 for children.

Does the hotel allow pets?

The hotel allows pets in specific rooms only, with a pet fee of EUR 35 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 12:00. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the hotel's location in relation to key landmarks?

The hotel is located in Madrid (San Blas-Canillejas), approximately 3 minutes from Riyadh Air Metropolitano and 10 minutes from El Retiro Park. It is 4.6 miles from Gran Via and 5 miles from the National Prado Museum.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 35 per night, and advance request or confirmation is required. Information about cribs is not provided.

Ilunion Alcalá Norte Hotel in Madrid

Average nightly price at Ilunion Alcalá Norte by month, last 12 months (USD)
Month	Average price
January	US$126
February	US$137
March	US$145
April	US$176
May	US$183
June	US$203
July	US$132
August	US$110
September	US$210
October	US$176
November	US$151
December	US$126

What guests think

At Ilunion Alcalá Norte, guests highlight clean, spacious rooms and comfortable beds, consistently friendly staff, and a quiet setting convenient for the Civitas Metropolitano and airport, with buses nearby and a metro station within a moderate walk.

Many reviews praise the varied breakfast and on-site dining, though some consider breakfast overpriced, service slow or curt, or the dinner menu limited. Common drawbacks include distance from the city center, occasional noise or smoke smells, and patchy in-room Wi‑Fi; a few mention maintenance quirks or early bar closure. Overall, expect a comfortable, modern stay best suited to travelers okay with a quieter, non‑central base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the on-site bar and restaurant and the gym, though some report maintenance lapses and no drinking water in the gym. The hotel lacks its own parking (street or next‑door paid), an elevator was occasionally unstable, and the bar closed early once; no pool.

Related guest reviews

8

Kenneth

9 Nov 2025

·

Stayed 2 nights

Fint hotel, værelse, badeværelse mm. Alting var i orden. God reception, dygtige ansatte, bar og restaurant.

Translate

10

Fernando

7 Nov 2023

·

Stayed 3 nights

Nice hotel with facilities and buffet breakfast

8

dolly

24 Sept 2025

·

Stayed 6 nights

The hotel was very modern. AC worked excellent it does have a gym. The food at the restaurant was very good. The staff amazing. Starting with Maria at the front desk always working with a smile. The restaurant and bar staff very nice all were hard workers. Starting with Estefania always super nice and nonstop , then Carlos with the pony tail so good with the food recommendations, Richard extremely efficient and fast. The other Carlos a little rough but always took care of me and very hard worker. Alejandro also a great waiter and server. Overall I definitely would return in a second.

10

Carlos

4 Sept 2025

·

Stayed 1 night

Great hotel. Room was comfy and the bed was the best. Liked the gym, and good breakfast. Staff super friendly.

6

Prabhat

24 Sept 2025

·

Stayed 3 nights

There was no water in the gym for 3 days even after repeated requests. Toilet flush did not work and was told that was normal.

8

Javier

4 May 2024

·

Stayed 2 nights

Convenient location, friendly staff, overpriced bar drinks and parking.

8

Juan Pablo

6 Oct 2025

·

Stayed 3 nights

Den ene heisen var litt ustabil. Men ellers var hotellet bra

Translate

6

Milton

10 Oct 2023

·

Stayed 7 nights

What 4 star hotel has no pool?

10

Paul

22 Jul 2025

·

Stayed 1 night

Very nice hotel with spacious and comfortable rooms and very handy for the Riyadh Air Metropolitano Stadium (about 25 minute walk). Reception was efficient and friendly. Had a bar in the main foyer and you can order a range of choices to eat for lunch or dinner. Only criticism was food service (ordering) was a not great. We ended up going to McDonald's up the road (5 mins walk). Breakfast was lovely with a wide choice of buffet. Disappointed the bar seemed to close in the evening quite early. We returned from the show we went to see at around 11:30pm and the bar was shut, which was odd for a large Hotel.

8

Luisa

11 Oct 2025

·

Stayed 2 nights

More clarity about car parking. The hotel doesn’t have one and you need to get one on the street or pay at the next door car parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Clean rooms and public areas are praised across many reviews. However, several report lingering smoke smells in non‑smoking rooms and occasional lapses like hairs in bathrooms or poorly cleaned toilets.

Related guest reviews

6

JOSE MANUEL

27 Dec 2023

·

Stayed 3 nights

Las habitaciones son amplias y actualizadas pero al menos la que a mí me tocó olía a tabaco. Un olor que estaba impregnado y que no desapareció en las tres noches que me alojé.

Translate

10

Sajjad

27 Feb 2025

·

Stayed 7 nights

Jeg tilbrakte omtrent en uke på hotellet i Madrid og hadde et svært positivt opphold. Personalet – både service- og renholdsteamet – var utrolig flinke og vennlige. Hver gang jeg kom tilbake etter en lang dag i Madrid, var rommet mitt i perfekt stand, noe som bidro til en avslappende og komfortabel opplevelse.

Translate

10

Joseph

24 May 2025

·

Stayed 1 night

Clean rooms, friendly staff, great breakfast buffet.

8

Melvin

18 Sept 2025

·

Stayed 1 night

Habían pelos extraños en el baño y en la cama

Translate

10

Jose

18 Sept 2023

·

Stayed 3 nights

Hotel looks amazing at the reception but as soon as you're on the room floors, you can tell that it's outdated. The walls in the hallway are almost falling apart. The room smells like it was used for smokers. The staff though were very friendly & helpful. It's 15 mins walk to the metro & it's super quiet. We feel very safe walking in the night.

6

Amy

6 Jul 2024

·

Stayed 2 nights

The staff are very nice and accommodating. The location is not ideal unless you’re going to the nearby stadium. My biggest issue is that our rooms smelled like smoke. They were non smoking, but must have at been smoking at some point. I just couldn’t get over the smell.

10

Beatriz

28 Jun 2024

·

Stayed 1 night

O hotel era maravilhoso e o quarto muito confortável, porém estava com um pouco de cheio de cigarro e nós somos alérgicas. Falamos com a recepção e eles não tinham outro quarto pois o hotel estava cheio, pediram desculpas e nos deram o café da manhã de cortesia. Foram muito solícitos. Apesar do inconveniente, ficaria hospedada novamente lá, gostei da estrutura e atendimento.

Translate

8

Massoud

22 Nov 2023

·

Stayed 1 night

The washroom was not cleaned especially the toilet very dirty. Around the sink was very dirty as well.

6

salomon bertin

21 Feb 2023

·

Stayed 1 night

Chambre pas bien nettoyer des poils pubien dans les toilettes

Translate

8

Teresa

13 Nov 2023

·

Stayed 3 nights

Everything was great except that on the ladt night my room smelled like someone was smoking inside. I had to open the window for the smell to go away. I called the lobby and was told they would take care of it.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with large beds; some areas feel a bit dated. Recurring issues include thin walls or near‑elevator noise, occasional A/C problems, and unreliable in‑room Wi‑Fi.

Related guest reviews

10

CHUI MEI

8 Mar 2023

·

Stayed 3 nights

It is a very nice, clean and comfortable hotel outside Madrid Centro area. Spacious room, grand lobby and bigger hotel complex. Bed is very comfortable, room is spacious and with balcony. I am happy with my stay in this hotel. There is supermarket nearby, Some restaurants nearby, although cannot compare to Madrid Centro area with lots of walking distance site seeing places or shopping. In stead, this is a quiet place, good for business travelers.

8

Oliver

7 Apr 2024

·

Stayed 3 nights

Schlechtes Internet bzw. eher keines

Translate

4

Nayel

27 Apr 2024

·

Stayed 2 nights

Hotel has no sound proofing. You hear every little sound

6

Fernando

10 Apr 2024

·

Stayed 4 nights

In 2024 the internet of a hotel MUST WORK. Was not the case. Alberto, from reception, the #1

10

Erin

27 Sept 2024

·

Stayed 1 night

Great big rooms, large beds, nice big balcony

10

Amauris

2 Nov 2025

·

Stayed 7 nights

⭐️⭐️⭐️⭐️⭐️ Excellent stay! I had a great experience at this hotel. The building is in excellent condition, everything looks well-maintained and clean. The rooms are very comfortable and spotless. The location is perfect — the metro is just a short walk away, making it easy to get to the center of Madrid in minutes. The area around the hotel is quiet and safe, with shops and restaurants nearby. Overall, a great place to stay if you want comfort, cleanliness, and convenience. Highly recommended! Tuve una muy buena experiencia en este hotel. El edificio está en excelentes condiciones, todo se ve bien cuidado y limpio. Las habitaciones son cómodas y están impecables. La ubicación es perfecta: el metro está a pocos minutos caminando, lo que facilita llegar al centro de Madrid. La zona es tranquila y segura, con tiendas y restaurantes cerca. En general, un lugar ideal para quienes buscan comodidad, limpieza y buena ubicación. ¡Muy recomendable!

8

KIM

22 Mar 2024

·

Stayed 5 nights

출장으로 5박 이용하였습니다. 전체적으로 편안했고 좋은 시설을 갖췄습니다. 다만, 옆방과 윗층에서 들리는 소음이 잠자리를 방해했습니다. 방음 문제만 해결된다면 아주 좋은 호텔입니다.

Translate

6

Chad

13 May 2024

·

Stayed 3 nights

Issue with the Wifi, never able to get a connection stable in my room. They even gave me access to the staff wifi and i still was not able to get stable internet.

10

Christina

2 Jun 2024

·

Stayed 4 nights

Very clean and nice! Staff were helpful. I stayed here as I needed to go to the Atletico Madrid stadium frequently and it was a 20-25 minute walk to it. Otherwise, the closest metro is about a 10-minute walk away and takes you to the city centre but it is a 30-minute journey.

8

Scott

12 Mar 2025

·

Stayed 3 nights

Heater fan in the room was quite noisy. Had to turn it off at night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful and professional across reception, housekeeping and restaurant teams. A minority report curt or unhelpful interactions, slow response to noise complaints, or unfriendly breakfast/bar staff.

Related guest reviews

10

Eraven Lofranco

31 Oct 2025

·

Stayed 3 nights

I didnt expect the room to be really spacious. The staff were really accommodating and approachable all throughout. The breakfast was good.p

10

Israa Ahmed Mohamed

24 Nov 2025

·

Stayed 1 night

Very helpful staff

10

DIEGO GERMAN

28 Nov 2025

·

Stayed 2 nights

El personal es lo mas destacable del Hotel. Excelente atención y predisposición,.

Translate

10

David

4 Nov 2024

·

Stayed 2 nights

Volveré a repetir cuando viaje a Madrid. La habitación amplia y con todas las comodidades posibles; y el personal muy amable y educado. Me gustaría agradecerles el trato tan bueno que tuvieron.

Translate

10

Derek

12 Nov 2024

·

Stayed 3 nights

Everything was absolutely amazing. This is our second time staying there they even went out of the way to deliver my wife’s bag that she forgot in the taxi. Anytime I come to Madrid I will stay at this hotel. The food was good and the staff was amazing.

10

Daniel

18 Sept 2025

·

Stayed 3 nights

The staff, especially Maria were exceptional. Nothing was too much trouble for them. Friendly, polite and helpful. The breakfast was perfect, every nationality, race, culture and dietary requirement was catered for. I will be returning next year for sure.

4

Ross

8 Dec 2025

·

Stayed 3 nights

Lots of noise, music playing loud in the other rooms until 3am, asked reception over 7 times to sort and didn’t just go asked to move rooms to get some sleep. Which I was forced to at 3am! No apology

8

Jenny

19 Nov 2025

·

Stayed 6 nights

Housekeeping front end was great. There’s only a few issues with the dining area with strong personalities and at the bar they can be extremely rude, but other than that, I had a great time and was satisfied with the rest of their service services.

10

Rodolfo

22 Sept 2023

·

Stayed 1 night

The hotel is ok. The head waiter during breakfast was in a bad mood and spoiled the atmosphere a bit.

10

Juan

7 Jun 2025

·

Stayed 5 nights

Great experience everyone at the front desk was very nice and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet area outside the center; handy for Civitas Metropolitano and relatively close to the airport. Buses stop nearby and the metro is roughly a 10–20 minute walk, but many find few attractions or dining options in the immediate area.

Related guest reviews

10

Lee

28 Nov 2023

·

Stayed 4 nights

Great hotel. Close to Metro stop, good location for Atleti.

10

BRUNEL

21 Oct 2025

·

Stayed 2 nights

Perfect location to walk to the Metropolitano Stadium to watch the game. Also only 10 minute walk to Metro station to explore Madrid city

8

Natacha

15 Nov 2024

·

Stayed 4 nights

Not a lot nearby the property and quite far from the center. There are good bus service in the area ao easy to get around.

8

Theresa

3 Oct 2025

·

Stayed 1 night

This was good for one night if needing to stay near the stadium or proximity. The hotel and room were clean and efficient. Staff was friendly. The area is undesirable with nothing to do and seemingly run down.

10

Anibal

26 Nov 2023

·

Stayed 3 nights

Hotel is accessible. Several bus stops very close to the hotel. Closest metro station is about 12 mins walking distance.

8

muhammad

19 Apr 2025

·

Stayed 4 nights

Great value for your money. About 15 minutes from the airport. Only downside is there is no metro station closer to this hotel. At least 15 to 20 minute walk. Hotel is in great condition. Staff is very friendly and accommodating. Recommend this place.

10

Evelyn

30 Oct 2025

·

Stayed 3 nights

Was great just far from the metro.

8

Manuel

19 Mar 2025

·

Stayed 5 nights

Hotel and staff are excellent for a 4-star-hotel. The bus stop for line 28 to Puerta de Alcala is across the hotel and the subway station Suances is at 12 minutes walk.

8

Cristina

28 Dec 2024

·

Stayed 1 night

Far from the city center.

8

Silmara

4 Oct 2025

·

Stayed 3 nights

Hotel muito bom! Quartos amplos e limpos, boa estrutura interna e atenção aos hóspedes. Não é tão próximo de muitos dos pontos turísticos, mas havia facilidade de pegar transporte público (ônibus ou metrô), além de transporte por aplicativo.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as excellent, varied and good value; many also enjoy the on-site restaurant and bar. Some note high breakfast prices or slow/curt service, a limited dinner menu, or an early bar closure.

Related guest reviews

10

Alexander

4 Nov 2025

·

Stayed 5 nights

Highly recommended. Nice, good breakfast, room cleaning. I had a very good time.

8

Fernanda

9 Jan 2026

·

Stayed 4 nights

Quarto limpo, camas confortáveis. Pequeno almoço com serviço fraco. Demorou cerca de 30 minutos para receber 3 ovos mexidos.

Translate

8

Elmira

6 Mar 2025

·

Stayed 4 nights

The hotel was nice and clean and modern. The staff were nice and helpful. However the menu of their dinner was so limited to me. Also I feel like for breakfast it is better if the waiter come to the desk and fill up the coffee if requested. The cleaner always got my cups and clean it and return it to me. I expected to get the new ones not washing them in front of me. There was no catalogue in the room even specifing how to call the reception. The handsoap was not provided. when I asked about it they gave me a body lotion saying it does the same thing. It would be nice if they provided the room with a bottle of mineral water. The location was pretty close to airport but dont expect to find anything around there not even a nice restaurant to go.

10

Maria Jesus

20 Dec 2025

·

Stayed 2 nights

Desayuno excelente y muy variado .

Translate

8

Stephen

17 Nov 2025

·

Stayed 2 nights

The breakfast was OVER PRICED FOR WHAT IS ON OFFER...clean room..aircon fine

10

Paul

22 Jul 2025

·

Stayed 1 night

Very nice hotel with spacious and comfortable rooms and very handy for the Riyadh Air Metropolitano Stadium (about 25 minute walk). Reception was efficient and friendly. Had a bar in the main foyer and you can order a range of choices to eat for lunch or dinner. Only criticism was food service (ordering) was a not great. We ended up going to McDonald's up the road (5 mins walk). Breakfast was lovely with a wide choice of buffet. Disappointed the bar seemed to close in the evening quite early. We returned from the show we went to see at around 11:30pm and the bar was shut, which was odd for a large Hotel.

10

Amal

27 Aug 2025

·

Stayed 4 nights

Great hotel! The breakfast buffet was a great deal and offered several options. The staff was very friendly and nice! The restaurant/bar served great food, and the servers were friendly and nice. The cleaning staff was also very friendly. The hotel is located in a quiet area. Using Uber, you can get to the center in about 20 minutes. I highly recommend it!

8

Jenny

19 Nov 2025

·

Stayed 6 nights

Housekeeping front end was great. There’s only a few issues with the dining area with strong personalities and at the bar they can be extremely rude, but other than that, I had a great time and was satisfied with the rest of their service services.

10

Christian

22 Oct 2025

·

Stayed 2 nights

Alles sehr professionell. Frühstück war klasse, sehr freundliche Atmosphäre

Translate

10

David

19 Nov 2025

·

Stayed 2 nights

Too Notch! The place was super clean and the people that work there were super friendly and very helpful. I loved their breakfast in the AM! Overall 5/5

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $136	6 $125	7 $209
8 $118	9 $108	10 $236	11 $337	12 $165	13 $138	14 $138
15 $193	16 $159	17 $165	18 $166	19 $116	20 $127	21 $142
22 $102	23 $160	24 $230	25 $230	26 $126	27 $127	28 $133
29 $83	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1 $113	2 $113	3 $105	4 $139	5 $146
6 $138	7 $138	8 $112	9 $112	10 $104	11 $117	12 $130
13 $74	14 $120	15 $117	16 $62	17 $140	18 $112	19 $115
20 $90	21 $103	22 $110	23 $110	24 $105	25 $114	26 $120
27 $52	28 $120	29 $127	30 $127	31 $181

Ilunion Alcalá Norte

Prices for Ilunion Alcalá Norte

Monthly average prices

About this property

Location

Room options

Triple Room

Superior Double Room

Double Room

Double Room Single Use

Grand Double Room, 1 King Bed, Terrace

Double Room, Pet Friendly

Triple Room, 2 Adults and 1 Child

Guest reviews of Ilunion Alcalá Norte

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Ilunion Alcalá Norte

Considering this hotel for your Madrid trip?

Prices for upcoming dates