Is parking available at the property?

Self parking is available on-site for a fee of EUR 23 per day. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM for a fee of approximately EUR 18.00 for adults and EUR 9.00 for children.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

Where is the property located in relation to key landmarks?

The hotel is situated in Madrid's Chamartín district, within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. It is approximately 2.8 miles from Gran Via and 3.2 miles from the National Prado Museum.

What are the hotel's policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Ilunion Suites Madrid - Comfortable Stay in the Heart of Spain

Average nightly price at Ilunion Suites Madrid by month, last 12 months (USD)
Month	Average price
January	US$143
February	US$279
March	US$160
April	US$187
May	US$199
June	US$185
July	US$119
August	US$100
September	US$219
October	US$199
November	US$173
December	US$146

What guests think

At Ilunion Suites Madrid, reviewers consistently praise spacious, clean rooms, friendly staff, and excellent access to the Alfonso XIII metro, while noting drawbacks like seasonal air conditioning controls, limited restaurant hours, occasional noise, and variable breakfast value.

Many appreciate the safe residential setting with supermarkets and casual restaurants close by. Service is widely described as welcoming and helpful, though a few guests encountered slow check-in or curt breakfast staff. While not central, it suits travelers who prefer a quieter base with quick city access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available via a third-party garage, but several guests found it expensive and payment rules (including cash-only discounts) confusing. The bar/restaurant has limited hours, and dinner options are modest.

Related guest reviews

6

Olga

5 Sept 2023

·

Stayed 3 nights

Hotel bar and restaurant with very limited hours. Bar closes at 4 pm (!!!???) and restaurant opens only for breakfast snd lunch. No options for an snack or drink

4

Zohra

14 Aug 2023

·

Stayed 1 night

Bonjour le parking est trop cher vu déjà le tarif de la chambre de plus il nous a pas été précisé qu’il fallait voir avec le monsieur du parking pour le règlement du coup nous avons posé la voiture à 23 h repartis à 10 h du matin pour 30 euros inadmissible nous avons payé à la borne alors qu’il fallait payer auprès du monsieur à là accueil du parking pour 23 euros Très en colère de de manque d Information Bonne soirée

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6

Jorge

24 Jun 2024

·

Stayed 2 nights

La habitación era muy amplia y cómoda. El hotel se ve muy limpio y moderno, sin embargo el inconveniente más grande es el estacionamiento, el hotel tiene justo uno debajo del edificio pero se administra aparte, por hospedarte en el hotel te hacen un pequeño descuento pero nada más y se tiene pagar en cash.

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8

Yolanda

10 Jul 2023

·

Stayed 1 night

El único disgusto sobre nuestra estancia fue el aparcamiento. Cuando reservamos el hotel pensamos que el parking era una opción del hotel y no un pk público. Dejamos el coche unas 10 horas y pagamos 30€, el doble de lo que costaba tenerlo un día entero en la calle Alcalá.

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8

JAVIER

3 May 2024

·

Stayed 3 nights

estan construyendo la calle y no hay donde estacionarse para bajar las maletas

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10

CHRISTIAN

17 Aug 2025

·

Stayed 2 nights

Nice breakfast , has parking , is close by car to city attractions , clean, very nice staf etcc. I will stay here for sure.

10

Björn Van den

30 Aug 2023

·

Stayed 5 nights

A bit from city centre, not a lot to do, but easy access to subway station (100m). Also a supermarket nearby for cheap drinks and food. Parking next to the hotel, underground but pretty expensive.

10

Brendan

21 Feb 2025

·

Stayed 3 nights

Staff all great, bar closes at 2300hrs, not great for a night cap.

6

DANIEL

1 Nov 2023

·

Stayed 1 night

Hotel details specifically state that they have a electric car charge point. They do not. Also, reduced parking charges (23 Euros instead of 30 Euros per day) do not apply unless you pay the parking bill in cash. Everybody uses credit cards these days. Since it costs 10 Euros or more just to get cash from an ATM the saving is non-existent.

8

Flavia

15 Sept 2025

·

Stayed 1 night

Quarto muito confortavel. Estacionamento no local no valor de 23 euros o dia. Bons locais para tomar cafe da manha perto. Ponto de onibus em frente ao hotel.

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Cleanliness

Cleanliness earns frequent praise, with many noting spotless rooms and good housekeeping. However, multiple reviews cite issues such as unclean bathrooms, lingering odors, stained linens, or missed cleanings.

Related guest reviews

10

Marina

2 Feb 2026

·

Stayed 1 night

Excelente hotel, a un minuto de parada de metro, la habitacion no solo limpidima, sino amplia y muy comoda! Muy buen desayuno y el personal muy educado

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4

Keith

23 Nov 2025

·

Stayed 4 nights

The bathroom wasn’t very clean. The noise in the hotel was terrible. You can hear people through the walls like they were in your room. The tub was super small.

10

DARIO

28 Dec 2025

·

Stayed 1 night

Cleaning of the hotel is good. Room size adequate. The personnel is very kind. The breakfast is of good quality and plentiful. Highly recommended also for its location.

10

Nathaly

26 Jul 2025

·

Stayed 8 nights

No hacían buena limpieza diaria

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6

Miguel

22 Jun 2024

·

Stayed 1 night

Los baños de las habitaciones están sucios y las juntas de los azulejos negras. Hay que prestar más atención a esa parte de la habitación. Por lo demás normal.

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10

Aidan

9 Dec 2025

·

Stayed 3 nights

Room was spotless and spacious. Staff polite and helpful, hotel very close to the metro station. Lots of cafe's around.

8

Milovan

24 Feb 2026

·

Stayed 5 nights

Staff was very nice, the room was extremely clean and spacious. We especially liked the separate room with cabinets.

8

Fernando

12 Sept 2025

·

Stayed 4 nights

El personal de la recepción es amable y te da la información completa de los servicios del hotel. Lo malo fue que un día no me hicieron la limpieza, pero el día que salí, la quisieron hacer a las 9:00 AM

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8

Irene Ferrera

27 Jun 2025

·

Stayed 1 night

Overall very good stay for the price. Staff were very attentive and kind. The room was very spacious and fairly new. The amenities were basic, there was no coffee or minibar that I noticed for example, but the bed very comfortable. My only complaint is that the bathroom could have been a bit cleaner, as there were some old urine stains in the toilet.

6

MARKKU OLAVI

2 Dec 2024

·

Stayed 3 nights

Very worn out rooms. Almost every object in the room damaged, loose or else. Dirty bedsheets with holes in them. Mold in the bathroom. Almost 0 soundproofing. This is very far from 4 stars. 200eur/night for one room/two people is not a good price.

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Rooms

Rooms are widely described as spacious and comfortable, with suites and large closets in some units. Several guests report poor soundproofing and seasonal temperature control/AC limitations, plus occasional dated finishes or awkward layouts.

Related guest reviews

6

Xander

30 Apr 2024

·

Stayed 2 nights

The staff were friendly but unwilling to accommodate a new room due to loud noise. Rooms are not soundproof, or dampening at all. The street noise is extremely loud and I was faced to a service street where garbage and laundry trucks ran from 2300-0300 both nights. It was so loud. Then when I finally got to sleep, cleaning crew started banging around the rooms super early. Also, the 3rd floor was extremely hot and I was told the air conditioner was broken and was again not allowed to change rooms. I expected more and was extremely disappointed.

8

Everardo

10 Jul 2025

·

Stayed 5 nights

La limpieza muy buena. El diseño de la habitación muy extraño de forma que la cama principial se encuentra casi integrada con el baño, mientras que hay un pasillo de mas tres metros cuadrados que no se utiliza para nada justo al abrir la habitación y que tiene una pared que separa de la habitación. La luz del baño es única para todo el espacio, para el lavabo que está fuera como para la ducha. Muy incómodo si alguien quiere quedarse en la cama mientras el otro se ducha, es imposible no despertarse con la luz y el ruido. El resto de la habitación muy oscura. Esta bien por la ubicacion y para una noche o dos, estuvimos 6 dias y nos resulto muy incómoda la distribución de la habitación. Tampoco hay tetera para calentar agua, solo cafetera. Nos apañamos pero se echa de menos una tetera para te en lugar de usar la cafetera para hacerse un te. El personal de recepción muy amable y la limpieza también. En el baño ya había un par de baldosas rotas, pero estaba limpio. Se notaba en general mas desgastado que otros Ilunion.

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2

Faruque

30 Sept 2025

·

Stayed 3 nights

Shower is Broken, AC not working.

4

joann

20 Sept 2023

·

Stayed 3 nights

The staff was exceptional whenever we had a request and very friendly. My problem is the lack of sound proofing between the rooms. The floors are vinyl and you can hear ever footstep or anytime something is dropped on the floor above your room. While in the bathroom there is vent and it’s possible to hear every conversation or noise from that room. We had a family with multiple children in the room next door who didn’t go to bed until after midnight, so I’m grateful we had earplugs. Also I was shocked there was only an electric kettle in the room, but no coffee pot. There was an espresso machine in the lobby where you could purchase a cup for 1.50 but after spending 4.50 and never having a decent cup of coffee we gave up.

10

Aidan

9 Dec 2025

·

Stayed 3 nights

Room was spotless and spacious. Staff polite and helpful, hotel very close to the metro station. Lots of cafe's around.

4

Anna

13 Oct 2024

·

Stayed 3 nights

No air con and no fans. Rooms extremely hot, room faced main road so traffic noise and bugs if windows left open

4

Rafik

31 Mar 2024

·

Stayed 1 night

Literally no sound proofing. You hear everything from the hall and neighbouring rooms

8

Michelle

18 Oct 2024

·

Stayed 4 nights

The air condition is cut off due to supposedly the cool weather, but early October its wasn’t cold. The air is shut off and you have to open the window All of the garbage trucks and trash cans are loud and with the windows open they pick up at 3,4am every morning. Ridiculous absolutely ridiculous no sleep at all 3 different companies pick up right after each one.😤

8

Kalai

7 Oct 2025

·

Stayed 2 nights

Hotel is in a wonderful area very close to a subway station and in a quiet safe feeling area. The staff were lovely and accommodating and there were great restaurants nearby within walking distance. Staff was able to keep our luggage as we arrived by train earlier than check in. The room was spacious for the 3 of us and very comfortable.

6

Wesley

10 Apr 2023

·

Stayed 2 nights

The hotel is a nice and clean hotel. The staff is friendly and the metro station is around the corner, which we really liked. What we did not like is that they turned off the airco. So it was very hot in our room and we could not sleep. Even when we fully opened the windows. When we went to the hotel frontdesk and told them our airco did not work, they told us they turned it off and will not turn it on, because it was not necessary. Also our kids were waking up itchy without any musquito bites.

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Service

Staff are often friendly, accommodating, and helpful, with some early check-ins and support during stays. A minority experienced slow or inflexible responses, particularly around check-in changes or breakfast service.

Related guest reviews

10

Nicole

22 Nov 2025

·

Stayed 3 nights

The staff was hospitable and accommodating!

2

Zaid

2 Oct 2024

·

Stayed 3 nights

I been there, this hotel was not a 4 star hotel, it’s more likely Motel. The cleaning was terrible of the room and there were holes in the room. I requested the front desk to give me a water in my room but he was so arrogant and he didn’t send a water bottle. I humbly request to new people don’t stay at this place and request to the management to improve the service and clean the rooms.

2

omid

6 Sept 2025

·

Stayed 3 nights

We stayed at Hotel ILUNION Suites Madrid with our 7-month-old baby, and the experience was very disappointing. Reception staff were rude and unhelpful — when I asked for a kettle to prepare baby formula, I was told it was “my problem.” The bathroom fan didn’t work, leaving the room smelling bad. Shampoo was not refilled, and basic items like napkins and flip flops were missing. For £650 for 3 nights, the service and facilities were far below expectations. I would not recommend this hotel, especially for families.

10

Eduardo

17 Oct 2025

·

Stayed 7 nights

I was trying to get a sandwich out of the breakfast restaurant and the attendant today told me that I wasn’t able to take food out which I found humiliating and stupid because it was a sandwich for later. But in the contrary to the breakfast people the cleaning Cuban lady that did our room was the best and greatest person super nice and sweet. Please keep her for ever to makes customer live easier.

10

Jeffrey

4 Jun 2024

·

Stayed 1 night

Hotel was contemporary and in good condition. Room was large and nicely furnished. Front desk agent (Belen) was very warm and professional.

10

Glen

18 Nov 2025

·

Stayed 4 nights

The breakfast concierge was rude and unhelpful

10

MUHAMMAD

29 Dec 2024

·

Stayed 2 nights

Its very nice hotel, I arrive early and they accept early check in without any extra charge and I also late check out and they did not charge me and also helps me with my baggage, the wifi is very good and there is plenty of hot water and tub in bathroom, I enjoyed, very recommended

10

Chad

5 Dec 2024

·

Stayed 1 night

Only advice I would give the team is to make check in for large groups mandatory on-line we waited over 45 minutes to actually check in and were turned away for another 15 minutes whilst they finished the large group.

8

Charlie

19 Oct 2025

·

Stayed 2 nights

For the price range this was very good value The rooms were clean, beds comfortable, and the staff worked to make stay pleasant

10

Evelyn

24 Sept 2025

·

Stayed 4 nights

We arrived early and they were completely accomodating. We got an upgrade and the room was beautiful. Sparce but beautiful. Everything was nice and comfortable. We also needed the hotel doctor. She was awesome. Breakfast too was wonderful with so many choices. Well worth the €15.

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Location

Very convenient for getting around: the Alfonso XIII metro station is about a minute or two away, with buses nearby, and the area feels safe with supermarkets and eateries close. Not central, but well connected to sights and the Bernabéu.

Related guest reviews

10

Mika-Luis

20 Jan 2025

·

Stayed 5 nights

friendly and helpful staff. 200 meters to the metro

10

Marina

2 Feb 2026

·

Stayed 1 night

Excelente hotel, a un minuto de parada de metro, la habitacion no solo limpidima, sino amplia y muy comoda! Muy buen desayuno y el personal muy educado

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10

Carmen

30 May 2025

·

Stayed 3 nights

I have stayed several times at this hotel. The employees are very helpful and pleasant. Breakfast has a good selection. Very closed to Metro station and 2 bus lines.

10

Claudia

10 Jan 2026

·

Stayed 5 nights

Quanto limpo, arejado, espaçoso, tudo novo. Café da manhã excelente em qualidade e variedade, funcionários simpáticos e solícitos. Hotel fica a 1 min do metrô, fácil acesso à todos os pontos turísticos. Na calçada do hotel tem 1 mercadona e mercadinho Franprix. A única coisa que o hotel não tem mas está sinalizado porém seria um grande diferencial seria um microondas que facilita muito pra quem está com criança pequena. No mais, voltaria e indico.

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8

mario german

1 Jun 2025

·

Stayed 4 nights

Es un buen hotel muy cómodo, pero distante de la zona céntrica, tiene una estación de metro muy cerca.

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10

Felipe

2 Jan 2026

·

Stayed 4 nights

Otimo hotel, cafe da manha de muita qualidade, quarto com otimo tamanho e em frente a estacao de metro (100m). Apenas a cama, que poderia ser menos macia. A regiao é repleta de padarias, barbearias, restaurantes, mercados e farmacias. Se gosta de correr, ha um parque proximo.

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10

Marc-Antoine

19 Jan 2026

·

Stayed 3 nights

Le personnel parle légèrement français le petit déjeuner est convenable la chambre était propre et confortable et le lit parfait. Je recommande cet hôtel et nous y reviendrons avec grand plaisir. Le stade Bernabéu se trouve à 2 km et le métro est à 100 mètres de l’hôtel. Le métro est très facile d’accès.

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8

Kalai

7 Oct 2025

·

Stayed 2 nights

Hotel is in a wonderful area very close to a subway station and in a quiet safe feeling area. The staff were lovely and accommodating and there were great restaurants nearby within walking distance. Staff was able to keep our luggage as we arrived by train earlier than check in. The room was spacious for the 3 of us and very comfortable.

8

Paul

25 Nov 2025

·

Stayed 1 night

Great location for the metro and for many restaurants in the area.

10

Andrea

19 Aug 2025

·

Stayed 4 nights

The hotel was good and the staff wonderful. This is more than enough to come back. The only drawback being a bit distant from the city center but the metro stop is really close. Maybe was the period but what I liked less has been the offering of restaurants around.

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Dining

Breakfast is frequently praised for variety and quality. Some guests found it repetitive or poor value and mentioned service bottlenecks; on-site dining beyond breakfast has limited hours and a small dinner selection.

Related guest reviews

8

Marta

3 Jun 2024

·

Stayed 5 nights

Hotel reception was great, the buy breakfast wasn’t worth the money, staff wasn’t great at the restaurant

10

Marina

2 Feb 2026

·

Stayed 1 night

Excelente hotel, a un minuto de parada de metro, la habitacion no solo limpidima, sino amplia y muy comoda! Muy buen desayuno y el personal muy educado

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10

Claudia

10 Jan 2026

·

Stayed 5 nights

Quanto limpo, arejado, espaçoso, tudo novo. Café da manhã excelente em qualidade e variedade, funcionários simpáticos e solícitos. Hotel fica a 1 min do metrô, fácil acesso à todos os pontos turísticos. Na calçada do hotel tem 1 mercadona e mercadinho Franprix. A única coisa que o hotel não tem mas está sinalizado porém seria um grande diferencial seria um microondas que facilita muito pra quem está com criança pequena. No mais, voltaria e indico.

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10

DARIO

28 Dec 2025

·

Stayed 1 night

Cleaning of the hotel is good. Room size adequate. The personnel is very kind. The breakfast is of good quality and plentiful. Highly recommended also for its location.

10

Felipe

2 Jan 2026

·

Stayed 4 nights

Otimo hotel, cafe da manha de muita qualidade, quarto com otimo tamanho e em frente a estacao de metro (100m). Apenas a cama, que poderia ser menos macia. A regiao é repleta de padarias, barbearias, restaurantes, mercados e farmacias. Se gosta de correr, ha um parque proximo.

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8

Tamin

19 Apr 2025

·

Stayed 3 nights

We really enjoyed our stay, generally our room was very clean although there was an odd smell in the bathroom, service for the breakfast was a tad slow but the breakfast range of options was excellent.

10

Glen

18 Nov 2025

·

Stayed 4 nights

The breakfast concierge was rude and unhelpful

8

Karianne

30 Jan 2026

·

Stayed 3 nights

Alt bra bortsett fra dårlig utvalg middag i restauranten.

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10

Evelyn

24 Sept 2025

·

Stayed 4 nights

We arrived early and they were completely accomodating. We got an upgrade and the room was beautiful. Sparce but beautiful. Everything was nice and comfortable. We also needed the hotel doctor. She was awesome. Breakfast too was wonderful with so many choices. Well worth the €15.

8

Tuyen

11 Sept 2025

·

Stayed 2 nights

Very convenient location near metro, retail shops around, friendly staff, good breakfast, room is clean but not 4-star quality

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $92	10 $115	11 $128	12 $359	13 $186	14 $214
15 $100	16 $138	17 $167	18 $173	19 $129	20 $145	21 $214
22 $115	23 $137	24 $225	25 $201	26 $136	27 $261	28 $190
29 $93	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
		1 $130	2 $414	3 $114	4 $136	5 $190
6 $163	7 $141	8 $115	9 $115	10 $115	11 $155	12 $141
13 $98	14 $155	15 $124	16 $123	17 $123	18 $146	19 $115
20 $97	21 $112	22 $112	23 $107	24 $122	25 $115	26 $153
27 $115	28 $146	29 $168	30 $168	31 $207

Ilunion Suites Madrid

Prices for Ilunion Suites Madrid

Monthly average prices

About this property

Location

Room options

Family Room

Double Room Single Use

Triple Room

Double Room

Quadruple Room

Premium Double Room

Triple Room, 2 Adults and 1 Child

Double Room, Pet Friendly

Superior Double Room

Guest reviews of Ilunion Suites Madrid

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Ilunion Suites Madrid

Prices for upcoming dates