Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 25 per night. Additionally, nearby parking is available for EUR 22 per night, located approximately 656 feet away.

What type of breakfast is offered?

A buffet breakfast is served on weekdays and weekends from 7:00 AM to 11:00 AM for a fee of approximately EUR 18 per person.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a maximum fee of EUR 30 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathroom accessibility are not provided.

Where is the hotel located in relation to key attractions?

The hotel is situated in the heart of Madrid, within a 15-minute walk of Gran Via and Plaza de España - Princesa. It is approximately 2.2 miles from the National Prado Museum and 2.3 miles from Plaza Mayor.

What is the hotel's policy regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Sercotel Gran Hotel Conde Duque in Madrid

Average nightly price at Sercotel Gran Hotel Conde Duque by month, last 12 months (USD)
Month	Average price
January	US$153
February	US$161
March	US$194
April	US$215
May	US$233
June	US$212
July	US$133
August	US$98
September	US$229
October	US$234
November	US$191
December	US$152

What guests think

At Sercotel Gran Hotel Conde Duque, travelers highlight a quiet, well-connected location near the metro, generally spotless rooms, and friendly, helpful staff, while noting some dated features, thin walls, and occasional maintenance hiccups such as elevator or hot‑water issues.

Breakfast is widely praised for variety and taste, though a few guests found it average or not always hot. The gym earns positive mentions, but Wi‑Fi and temperature control can be unreliable, parking is paid nearby, and room sizes and views vary from very spacious to compact or interior. Overall, expect a traditionally styled, comfortable base with a standout breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests often like the gym, though one review says it is small and hard to use; occasional elevator outages were noted, and parking is available nearby for a fee.

Related guest reviews

10

David

6 Oct 2025

·

Stayed 1 night

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!

10

KATHERYN

17 Sept 2025

·

Stayed 2 nights

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.

10

KELI A F

27 Sept 2024

·

Stayed 4 nights

Localização excelente, bairro tranquilo, mas próximo ao metrô, restaurantes, farmácias e mercados. Café da manhã delicioso com tudo fresco. No último dia locamos um carro e o estacionamento é super perto e com convênio do hotel. Super recomendo

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8

Marcelo

23 Jun 2025

·

Stayed 4 nights

Un elevador roto funcionando solo un otro Demoras Parking a 100 metros

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8

sandrine

29 Sept 2025

·

Stayed 3 nights

Il faut indiquer parking PAYANT dans l'annonce. Quand on réserve il.ny a aucune précision. Ça fait un peu arnaque lors du chek out

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8

Alberto

18 Jul 2025

·

Stayed 2 nights

Nice location and the staff is very friendly Especially Jesus and Alberto at the restaurant

10

Christine Joy

28 May 2024

·

Stayed 4 nights

Veldig glad i dette hotellet! Har bodd her flere ganger i forbindelse med jobb. Gode senger, men litt eldre inventar. Kjempe flott treningsrom, god frokost og sentral beliggenhet litt utenfor. Trygt område. Kort vei til gode restauranter. Litt vanskelig å få tak i taxi til jobb, men resepsjonistene er behjelpelig med booking. Bor gjerne her igjen.

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8

Monika

25 Sept 2025

·

Stayed 4 nights

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??

4

Christian

7 Nov 2025

·

Stayed 1 night

Struttura datata, concepita come hotel di alto livello dal gusto classico, oggi gestita al risparmio. Molto scarso il servizio, in particolare alla reception, dove è presente un solo impiegato a turno, con tempi d'attesa lunghissimi. Camere di dimensioni medie, generalmente ben tenute. Colazione discreta, nella media della categoria. Pessima la palestra, piccola e data in gestione a personal trainer privati che la occupano costantemente (e rumorosamente) rendendola praticamente inutilizzabile. Punto di forza, la posizione in zona tranquilla, ber servita, lievemente defilata dal centro, che si raggiunge in 20 minuti di cammino.

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6

Christine Joy

30 Oct 2025

·

Stayed 4 nights

Good breakfast. Nice fitnessroom.

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Cleanliness

Reviews consistently praise the hotel as very clean and well maintained, with housekeeping often commended. A few isolated complaints cite lapses or a possible pest issue.

Related guest reviews

10

David

6 Oct 2025

·

Stayed 1 night

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!

10

Ainur

24 Apr 2025

·

Stayed 3 nights

The hotel was spotlessly clean, and the cleaning staff were absolutely the best I’ve encountered anywhere. The location is excellent—just a 2-minute walk to the nearest metro station, making it easy to get around Madrid. It took about 20 to 25 minutes to reach the Prado Museum, and the main shopping streets were also around 20 minutes away on foot. Breakfast was tasty and varied, with fresh options each morning. The staff were all very friendly and helpful, which really added to the experience. Overall, great value for money and a place I’d definitely stay at again.

6

Massimo

3 Mar 2025

·

Stayed 2 nights

Nice location, bad cleaning conditions

10

Enrica

11 Nov 2025

·

Stayed 5 nights

Très propre

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10

Geronimo

18 Nov 2025

·

Stayed 4 nights

Clean

10

Mary-Michael

12 Apr 2023

·

Stayed 1 night

Very clean and quaint hotel.

8

Alberto

6 Jul 2025

·

Stayed 1 night

Hotel was clean and staff very nice

10

Mariana

15 Jan 2026

·

Stayed 4 nights

Quarto enorme, limpo, silencioso. O hotel é antigo, mas tudo impecável. Funcionários atenciosos e ótima localização, perto de supermercados (el corte inglês fica uma quadra de distância, o dia na esquina de trás e outros dois continuando o quarteirão), perto de redes de fast food, pertinho do metrô e ponto de ônibus. Amamos nosso tempo em Madri e esse hotel completou a experiência positiva.

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8

Carolyn J

26 Mar 2023

·

Stayed 7 nights

This was a lovely hotel in a very quiet neighborhood - convenient to all the sights of Madrid, but tucked away on a quiet street. My room was small but very clean with a comfortable bed and linens, and the staff were friendly and helpful. Unfortunately, there was renovation underway on my floor, making it very noisy during the day. And there was a problem regulating temperature, so my room was always a bit too warm. That said, it was an amazing value and an ideal location. I plan to rebook there on my next visit.

6

Luis Fernando

8 Jan 2025

·

Stayed 3 nights

En general desayuno y habitación bien, lo malo es por que al parecer había chinches!, al día siguiente amanecimos mi esposa y yo con ronchas!…

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Rooms

Rooms feature classic decor and vary widely in size and outlook, from spacious and quiet to compact interior rooms with limited views. Several guests mention thin walls, occasional hot‑water or temperature‑control problems, and patchy Wi‑Fi.

Related guest reviews

6

Mehran

13 Oct 2025

·

Stayed 1 night

It’s an old outdated room. Will not stay again.

2

EDUARDO

28 Oct 2024

·

Stayed 2 nights

Bastante mal, el sistema de agua caliente un desastre. O ardiendo o fría. Sistema muy antiguo , barato y muy mal hecho. Instalaciones muy envejecidas, desayuno no muy bueno. Para lo q cobran la relación calidad precio deja mucho q desear

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10

KD

27 Sept 2025

·

Stayed 6 nights

Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.

8

marcela

22 Nov 2025

·

Stayed 1 night

El desayuno excelente , muy mal wifi inaceptable en un hotel asi

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6

Zilla

17 Jan 2026

·

Stayed 4 nights

No primeiro dia colocaram em um quarto do térreo com vista para um terreno baldio, o chuveiro não tinha água quente! No outro dia havia muito barulho de uma obra, pedi para trocar de quarto! A portaria me ofereceu um quarto com cama separada e de frente para a rua! Disse que não sabe o motivo de colocarem no térreo, pois tinha uma reserva de quarto com upgrade! Não volto!

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10

Mariana

15 Jan 2026

·

Stayed 4 nights

Quarto enorme, limpo, silencioso. O hotel é antigo, mas tudo impecável. Funcionários atenciosos e ótima localização, perto de supermercados (el corte inglês fica uma quadra de distância, o dia na esquina de trás e outros dois continuando o quarteirão), perto de redes de fast food, pertinho do metrô e ponto de ônibus. Amamos nosso tempo em Madri e esse hotel completou a experiência positiva.

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8

Carolyn J

26 Mar 2023

·

Stayed 7 nights

This was a lovely hotel in a very quiet neighborhood - convenient to all the sights of Madrid, but tucked away on a quiet street. My room was small but very clean with a comfortable bed and linens, and the staff were friendly and helpful. Unfortunately, there was renovation underway on my floor, making it very noisy during the day. And there was a problem regulating temperature, so my room was always a bit too warm. That said, it was an amazing value and an ideal location. I plan to rebook there on my next visit.

6

Sakineh

10 Aug 2023

·

Stayed 2 nights

It's a beautiful hotel and very clean, but rooms were extremely small and had no window to outside which would make it hard to stay in and rest

6

Elizabeth

30 Sept 2025

·

Stayed 4 nights

Basic room was just that- very basic with no views. I requested a room next door to my sister. They confirmed but then gave us rooms around the corner from each other.

6

SHARBEL

17 Apr 2024

·

Stayed 3 nights

Llegar de un país tropical a descansar y disfrutar de la maravillosa ciudad de Madrid y recibir una habitación sin aire acondicionado, porque la política del hotel en determinadas épocas ,es apagarlo por ahorro de energía , pero no le hacen esas advertencias en su presentación. Por lo menos deben dejarle un ventilador, porque una habitación cerrada , lo que se respira es un aire viciado ,asfixiante . Y si fuera por un solo día, ni modo ,pero tuvimos que pasar 5 días, Estoy muy desencantado, me gusta el hotel y su ubicación pero no de esa manera. Nunca me había pasado en otros hoteles para la mismas fechas.

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Service

Staff are frequently described as friendly, accommodating, and helpful. However, multiple reviews report slow or unresponsive front desk service, poor communication before arrival, and occasional misassignments or unhelpful interactions.

Related guest reviews

10

KATHERYN

17 Sept 2025

·

Stayed 2 nights

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.

8

Jamie

26 Jul 2025

·

Stayed 3 nights

Great area, close to the metro and allowed early check in. Only negative was the water pressure, it was fantastic until it wasn’t. I turned the shower on and before I could get in the whole bathroom flooded - note to future guests, do not turn the water on full blast the drain can’t keep up! Went down to the reception to ask for more towels they said they’d send someone up to assist with cleaning up all the water. An hour later no one had showed up to our room; went back to the reception and he noted he wrote my room number down wrong and someone would be up right away… another 45 minutes later with still no one, and by now we just want to go to bed; I went down and asked if I could just have the towels myself to clean it up. The reception apologized and then sent someone up within 5 minutes. That was the only negative experience at the hotel. Other than that, it was great

10

anna marie

12 Oct 2025

·

Stayed 3 nights

Very accommodating

10

Lennart

28 Sept 2025

·

Stayed 3 nights

Mycket bra hotell, vänlig personal i receptionen såväl som i baren och frukostmatsalen!

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8

Leticia

6 Sept 2025

·

Stayed 1 night

Great location, safe and beautiful. My only complaint is the lack of response to questions before arriving at the hotel. I asked about parking 3x and never got a response. I also requested 2 separate beds and got no response, but got a room with 2 beds when we checked in.

4

Fatima Saucedo

8 Feb 2023

·

Stayed 7 nights

It was a very nice hotel, location and cleanliness where just great. Housekeeping just lovely! Just one of the front desk ladies embarrassed me in front of other costumers. She was not showing discretion at all, she asked him me if the guy I was with was gonna sleep with me, knowing the room reservation was made only for one person, he was my best friend husband who very nicely offered himself to give me a city tour. She made things super awkward. Don’t think they comment was necessary.

4

Bianca

8 Apr 2025

·

Stayed 3 nights

Abbiamo soggiornato 3 notti in una camera tripla. La camera in sé è carina, l’hotel ha una buona posizione. Peccato aver avuto un problema con il bagno essendo rotto lo sciacquone. Il ragazzo alla reception non ci ha saputo aiutare, non era presente il manutentore e non ci è stata data una camera sostituiva. Anzi ci è stato detto che non si poteva fare nulla. Grazie invece a Rosemary (housekeeper) che ci ha aiutato ed insieme abbiamo aggiustato la situazione seppur in maniera precaria. Il ragazzo alla reception è stato scortese e non disponibile a trovarci una soluzione visto il grande problema.

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10

Rachael

17 Dec 2025

·

Stayed 1 night

Great location. Friendly staff

10

Michael

5 Apr 2023

·

Stayed 3 nights

Juan Luis was incredibly helpful and friendly. He was very welcoming from the moment we arrived. He checked us in fast. He greeted us each day we were there. Excellent service. The hotel is in a great location and it’s easy to walk everywhere within the city center. Rooms were nice and comfortable.

4

Christian

7 Nov 2025

·

Stayed 1 night

Struttura datata, concepita come hotel di alto livello dal gusto classico, oggi gestita al risparmio. Molto scarso il servizio, in particolare alla reception, dove è presente un solo impiegato a turno, con tempi d'attesa lunghissimi. Camere di dimensioni medie, generalmente ben tenute. Colazione discreta, nella media della categoria. Pessima la palestra, piccola e data in gestione a personal trainer privati che la occupano costantemente (e rumorosamente) rendendola praticamente inutilizzabile. Punto di forza, la posizione in zona tranquilla, ber servita, lievemente defilata dal centro, che si raggiunge in 20 minuti di cammino.

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Location

Quiet residential setting near a small park, with metro stations a short walk away and easy access to shops, restaurants, and central sights. Not right in the busiest center but very convenient for getting around.

Related guest reviews

10

Ainur

24 Apr 2025

·

Stayed 3 nights

The hotel was spotlessly clean, and the cleaning staff were absolutely the best I’ve encountered anywhere. The location is excellent—just a 2-minute walk to the nearest metro station, making it easy to get around Madrid. It took about 20 to 25 minutes to reach the Prado Museum, and the main shopping streets were also around 20 minutes away on foot. Breakfast was tasty and varied, with fresh options each morning. The staff were all very friendly and helpful, which really added to the experience. Overall, great value for money and a place I’d definitely stay at again.

10

KATHERYN

17 Sept 2025

·

Stayed 2 nights

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.

10

Sue

13 Mar 2025

·

Stayed 4 nights

Lovely hotel in a great location. Not far from the Gran Via but close to local restaurants, bars and shops.

10

sheilagh

11 Jul 2024

·

Stayed 2 nights

Quiet and safe area. The was a park in front of hotel.

10

Jonas Naim

18 Jan 2026

·

Stayed 1 night

Perfekt for meg. Stille og sentralt

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8

Nancy

25 May 2024

·

Stayed 2 nights

It's not right in the city center but there's metro nearby, but that metro has no escalator or elevator so if you have big luggage, beware you have to climb the stairs. We booked 2 rooms but was quite far apart on the same floor.

10

Rodney

18 Jul 2025

·

Stayed 5 nights

The rooms were nice size compared to many European hotels we’ve stayed in before. The location was excellent. It was close to shopping, restaurants, and the metro.

10

Mariana

15 Jan 2026

·

Stayed 4 nights

Quarto enorme, limpo, silencioso. O hotel é antigo, mas tudo impecável. Funcionários atenciosos e ótima localização, perto de supermercados (el corte inglês fica uma quadra de distância, o dia na esquina de trás e outros dois continuando o quarteirão), perto de redes de fast food, pertinho do metrô e ponto de ônibus. Amamos nosso tempo em Madri e esse hotel completou a experiência positiva.

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10

Pedro

27 Sept 2025

·

Stayed 3 nights

Location

10

Ralf

12 May 2024

·

Stayed 2 nights

Sehr ruhig an einem kleinen Park gelegen; trotzdem sehr zentral; U-Bahnstation nur 2 Minuten entfernt. Komfortable Zimmer, freundliches Personal, leckeres Frühstück. Gefehlt haben einzig eine Kaffeemaschine auf dem Zimmer und das W-Lan war nicht dauerhaft zuverlässig. Ansonsten aber sehr empfehlenswert !!!

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Dining

Breakfast is widely praised for taste and variety, with many fresh options. Some guests found items cold or the offering average at times, and a few noted limited dinner hours.

Related guest reviews

10

KELI A F

27 Sept 2024

·

Stayed 4 nights

Localização excelente, bairro tranquilo, mas próximo ao metrô, restaurantes, farmácias e mercados. Café da manhã delicioso com tudo fresco. No último dia locamos um carro e o estacionamento é super perto e com convênio do hotel. Super recomendo

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8

Declan

13 Jun 2024

·

Stayed 2 nights

Nice clean hotel close to metro stations and shopping. Nice breakfast buffet and cafe /bar.

8

marcela

22 Nov 2025

·

Stayed 1 night

El desayuno excelente , muy mal wifi inaceptable en un hotel asi

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10

José Antonio

21 Nov 2024

·

Stayed 3 nights

Nos han encantado lo acogedor y bonito que es este hotel, el trato excelente del personal y el desayuno, atendido con mucha profesionalidad y que merece mucho la pena. El único pero, para nosotros, fue la oferta escasa y el horario de la cena: la cocina cerraba a las 22 30h.

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10

Luis

19 May 2025

·

Stayed 1 night

Lo mejor de Madrid, un hotel excelente, servicio de primera y definitivamente el mejor desayuno de la ciudad

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10

Allan

2 Jul 2025

·

Stayed 6 nights

Very friendly staff. Wonderful breakfast. Great location, with metro nearby.

8

Monika

25 Sept 2025

·

Stayed 4 nights

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??

8

Mary

9 Oct 2024

·

Stayed 1 night

Good location, good gym, nice breakfast buffet. Staff was just okay (didn’t seem very friendly)

8

Bernard

12 Mar 2023

·

Stayed 1 night

This hotel was beautiful! We are on a 18 day bus tour and this has to be the prettiest hotel and most comfortable. My only complaint is there are not enough glasses for drinking and teeth brushing. Also the coffee machine in the buffet is complicated. But other than that it's great. Perfect location too!

6

Christine Joy

30 Oct 2025

·

Stayed 4 nights

Good breakfast. Nice fitnessroom.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $158	11 $163	12 $164	13 $212	14
15 $128	16 $156	17	18 $198	19	20 $228	21 $209
22 $111	23 $178	24	25 $228	26 $194	27	28 $208
29 $101	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
		1 $128	2 $160	3 $124	4 $166	5
6 $185	7 $138	8 $130	9 $129	10 $151	11 $208	12
13 $97	14 $105	15 $120	16 $121	17 $124	18 $154	19 $167
20 $105	21 $120	22 $121	23 $117	24 $137	25 $152	26 $161
27 $134	28 $156	29 $180	30 $234	31 $248

Sercotel Gran Hotel Conde Duque

Prices for Sercotel Gran Hotel Conde Duque

Monthly average prices

About this property

Location

Room options

Classic Triple Room, 3 Twin Beds

Classic Twin Room

Classic Twin Room (Exterior)

Classic Triple Room

Basic Room (Individual)

Classic Double Room (Exterior)

Classic Double Room

Superior Double Room

Guest reviews of Sercotel Gran Hotel Conde Duque

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sercotel Gran Hotel Conde Duque

Prices for upcoming dates

Business details