Is parking available at the property?

Self parking is available on-site for a fee of EUR 28 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee ranging from approximately EUR 18 to 28 per person.

Are pets allowed at the property?

Pets are allowed at the property with a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathroom accessibility are not provided.

What is the property's location in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Paseo de la Castellana and a short 2-minute drive from Bernabéu Stadium. It is approximately 1.9 mi (3.1 km) from Gran Via and 2.1 mi (3.3 km) from the National Prado Museum.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

NH Madrid Zurbano Hotel in Madrid, Spain

Average nightly price at NH Madrid Zurbano by month, last 12 months (USD)
Month	Average price
January	US$191
February	US$186
March	US$202
April	US$233
May	US$223
June	US$234
July	US$136
August	US$108
September	US$272
October	US$272
November	US$245
December	US$177

What guests think

NH Madrid Zurbano draws praise for its friendly staff, clean and comfortable rooms, and a convenient, quiet Chamberí location near metro links and the Bernabéu, though several guests report inconsistent air‑conditioning, spotty in‑room Wi‑Fi, and some dark interior rooms.

Some guests also mention noise from corridors, elevators or nearby bars. Breakfast is widely appreciated for quality and variety, while a few find prices high and on-site restaurant value uneven. Facilities feedback notes small or noisy lifts, tight paid parking and a lack of an access ramp at one block. Overall, expect a comfortable stay with helpful service and easy transport links.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Feedback on practical facilities is mixed: some cite small or noisy elevators, tight/expensive parking, and a missing luggage ramp at one block; others appreciated having on-site parking.

Related guest reviews

8

Beatriz

7 Dec 2022

·

Stayed 19,332 nights

Me gusto la situación, y que era un barrio tranquilo, bien para ir con niños como fue mi caso. Me pareció caro el desayuno por lo cual fuimos fuera del establecimiento ha desayunar, cerca hay varios sitios. También el aparcamiento es caro y mal garaje para maniobrar.

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6

Ulises

19 May 2024

·

Stayed 2 nights

Nicely located hotel, clean and convenient like all in this hotel chain. My only complaint was that the elevators were noisy and my room was next to them so you could always listen to the operation of the elevators. I imagine this only applies to rooms next to the elevators bur is no excuse.

10

Sandra

20 Jul 2025

·

Stayed 1 night

Solo me gustaría que tuviera una rampa para las maletas.

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6

David

20 Feb 2023

·

Stayed 1 night

Me gusto la ubicación, pero para la categoría que obstante esté NH deja mucho que desear. Descuidos en limpieza y unos servicios como el Parking que no son para cobrar esas tarifas. Como mínimo se pide que tengan buen acceso y que quepa el vehículo en la plaza, ni lo uno ni lo otro. Si al menos no cumples con unos mínimos no lo cobres, es mi opinión. En contrapartida el trato del personal inmejorable.

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8

Manuel Alfons

1 Aug 2023

·

Stayed 2 nights

Buen hotel, tranquilo y limpio. Con plaza de garaje. No cogimos desayuno, demasiado caro, se puede desayunar por los alrededores a menos de la mitad de precio. Como llegamos a la hora de comer, lo hicimos en el restaurante del hotel. El menú, mal llamado mediterráneo, escaso y algunos platos recalentados.

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8

MARCOS

1 Oct 2024

·

Stayed 1 night

I will comment what I didnt like: 1) No access ramp for heavy suitcases in the first block of the hotel. Think about to solve this asap! 2) The quantity of the wine glass served in SAONA´s restaurant is ridiculous. I would expect a minumum of 1/4 of a bottle (187ml), less than this is a rip off! Be fair with your customers.

6

Mayda

5 Oct 2024

·

Stayed 1 night

El cuarto estaba amplio, pero ya un poco viejo…lo que no nos gustó es que el aire acondicionado no funcionaba bien, entonces la temperatura del cuarto no estuvo tan buena. también uno de los elevadores tenía un problema Y hacía mucho ruido , Para mala suerte, estábamos muy cerca del elevador y por ende escuchamos el ruido de la falla constante. Era un ruido muy fuerte que no nos dejó dormir.

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6

Maximilian

29 Sept 2024

·

Stayed 2 nights

Frühstück und Lage top, der ausgelagerte Hotel-Teil leider etwas heruntergekommen und dann im Preis zu teuer.

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8

Michael

5 Jul 2024

·

Three female adults traveling - we spent 2 nights here. We booked for 3 adults and were given a family room which was two separate suites, each w a bathroom. It was nice to give us some privacy. The rooms themselves were OK, not huge. The beds were the biggest we got the whole trip in Spain - a queen and a King which was great. Beds comfortable and plenty of pillows. The view was nice. Having adjoined rooms was nice. Bathrooms were good. Towels decent and big enough. Had a mini fridge (with stuff for purchase) but we just moved that aside and used to keep water cold. Clean. Minuses are no luggage racks so used the desk and the floor. AC was weak. And breakfast was too expensive for what we needed ($19) so we just went out. Also the tiniest elevator we have ever seen! Could fit 3 adults only w/o luggage. We had to split up to use it - lol - but seriously not really a problem. Another negative is that it was too far to walk to many areas I wanted to see. Taxi was much faster than subway so that’s what we used. We found some nice places for eating walking distance tho. Had a nice time in Madrid.

10

hector

30 May 2024

·

Stayed 3 nights

excellent location and facilities

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Cleanliness

Rooms are generally clean and well kept, but a few guests report issues such as lingering odors, incomplete floor cleaning, and signs of poor maintenance.

Related guest reviews

8

Trine

2 Sept 2025

·

Stayed 4 nights

Rent, god frokost med variert utvalg, lite rom med utsikt til rømningsvei/ rett i en murvegg inne i selve bygget - ikke ut på gate/område. På bilder ser det ut som om det er et uteområde, men det var ikke tilfelle. Rolig strøk. Komfortabel seng og puter. God aircondition. Stille

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6

Monica

1 May 2025

·

Stayed 1 night

Very bad maintenance state

10

Robert

19 May 2024

·

Stayed 4 nights

Very nice room. Great big bathroom. Clean and the staff was always very accommodating

6

Carina

7 Mar 2024

·

Stayed 2 nights

The smell in the room and bathroom was horrible and always returned after closing the windows. The windows could not be locked from the inside. The safe did not work. Breakfast and personal were good. Two metro stations are near and many things can be explored by foot.

8

Aglaia

25 Mar 2023

·

Stayed 9 nights

Very convenient location. Nice restaurant Green Tea has great carta del dia option. Cleaning of the rooms is unsatisfactory. Floors were not cleaned until we complained. Would be nice to have tea kettle in the room by default.

10

José Francisco García

1 Apr 2024

·

Stayed 3 nights

Excelente hotel, me hospede con mi familia y el personal siempre fue amable y atento a nuestros requerimiento. Las instalaciones bastante bien, el cuarto muy limpio, amplio y cómodo.

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10

Nirmala

4 Mar 2025

·

Stayed 1 night

Property is very clean and central location. Metro few mins walk, 30 min walk to Gran via. Lots of places to eat around. Staff helpful and enjoyed my stay

10

Guillermo Mar

31 Jan 2024

·

Stayed 2 nights

Muy bueno el hotel, la gente muy amable, lobby amplio, habitacion y baño impecable.

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10

Ofure

11 May 2024

·

Stayed 2 nights

The room was clean and spacious with good amenities.

10

Graham

2 Apr 2024

·

Stayed 5 nights

Very central location. Room was clean and staff were helpful. Breakfast was good.

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Rooms

Many find rooms comfortable and sometimes spacious, with good beds, though layouts and views vary. Recurring complaints include weak or limited air‑conditioning, variable in‑room Wi‑Fi, some interior rooms with little natural light, and occasional noise from corridors, elevators or the street.

Related guest reviews

8

Trine

2 Sept 2025

·

Stayed 4 nights

Rent, god frokost med variert utvalg, lite rom med utsikt til rømningsvei/ rett i en murvegg inne i selve bygget - ikke ut på gate/område. På bilder ser det ut som om det er et uteområde, men det var ikke tilfelle. Rolig strøk. Komfortabel seng og puter. God aircondition. Stille

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8

Pablo

15 Aug 2025

·

Stayed 1 night

Hotel in great shape. Good location. Only problem is WiFi is not working well in the room and some other rooms near. Aparrelty has been failing since few days ago and has not been fixed.

8

Miguel Angel

9 Aug 2025

·

Stayed 1 night

Great room. We received a free upgrade. We asked them to call us a taxi for a very Arly morning ride and the taxi did not appear. I think they forgot to call. I went to the reception desk and they called it and arrived 20 min after the original arranged time. Also they limit how cold the air conditioning gets. The room never got cold, just barely comfortable and Madrid is around 100 F in summer.

6

Gilberto

14 Jul 2025

·

Stayed 3 nights

Uma suíte muito boa nos foi disponibilizada, mas... um bar na rua do lado era frequentado por gente muito barulhenta, que vai até alta madrugada conversando e rindo alto em plena via. Infelizmente o isolamento duplo das janelas era falho, e o som de carros e gente falando na calçado era perceptível durante toda a noite da sexta e do sábado.

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10

Mirian

18 May 2025

·

Stayed 2 nights

Great hotel for a quick business trip. Beds are big and comfortable, staff is super helpful and friendly.

6

Fergus

4 Nov 2025

·

Stayed 2 nights

WiFi not great.

8

MARIA JOSE

14 Sept 2025

·

Stayed 1 night

A pesar de que me toco una habitación con vista interior, algo oscura, esta estaba impecable y era espaciosa. Como solo pasé una noche por conexión no me afectó, si fuese una estadía mas larga creo que es muy oscura.

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8

Rebecca

18 Apr 2025

·

Stayed 3 nights

The hotel and staff are lovely and in a nice quiet area of Madrid, but booking a suite you would expect to have a view that is not a strange internal hole going to the top floor. With this in mind we wouldn’t book again.

10

Hector

16 May 2025

·

Stayed 3 nights

El aire acondicionado no enfriaba para nada e tocó abrir las ventanas, es la primera vez q me pasa y siempre tomo este hotel cuando voy a Madrid

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4

philip

9 Apr 2025

·

Stayed 4 nights

The Hotel had no working A/C and only Heat or nothing. This made the room extremely warm and uncomfortable resulting in poor sleep. They suggested opening the window & I had to have the pleasure of listening to people talking from 1:00-2:30 a.m.

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Service

Service is widely praised as friendly and helpful, with staff often going out of their way; a few isolated lapses occurred, such as a missed taxi request.

Related guest reviews

10

Hector

18 Oct 2023

·

Stayed 2 nights

Como siempre excelente!!! Un ambiente increíble por parte de todo el personal sobre todo de JUAN al que queremos mucho, zona tranquila, sitios para comer cerca.. todo 100

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8

Miguel Angel

9 Aug 2025

·

Stayed 1 night

Great room. We received a free upgrade. We asked them to call us a taxi for a very Arly morning ride and the taxi did not appear. I think they forgot to call. I went to the reception desk and they called it and arrived 20 min after the original arranged time. Also they limit how cold the air conditioning gets. The room never got cold, just barely comfortable and Madrid is around 100 F in summer.

10

Rodrigo

20 Jul 2025

·

Stayed 2 nights

Excelente opción en zona muy bien úbicada. Necesitabamos un servicio de taxi especial al aeropuerto para 5 personas con mucho equipaje y Juan se encargó de conseguirlo. Los desayunos muy bien, necesitabamos habitraciones triples y también las tenían disponibles.

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10

Amauri

1 Oct 2025

·

Stayed 2 nights

Equipe muito atenciosa

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10

Sofia

20 Jan 2025

·

Stayed 2 nights

Calidad en las instalaciones y más aún en el equipo humano. Da gusto encontrar personas así!

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6

Jeanne

31 Mar 2024

·

Stayed 3 nights

The vent in my bathroom did not work. The air conditioning did not work, but I was advised that the hotel did not turn it on until the summer months. I asked the hotel staff if they could change my room since the vent didn't work and the entire room and bathroom would get extremely hot after a shower or using the bathroom. They said all rooms are booked and full, but when I looked online, I saw there was rooms available for the nights that I needed..BAD CUSTOMER SERVICE!! Other than that, the hotel is in a very convenient location. Train station is a block and a half away. There's lots of great restaurants in the neighborhood.

10

Yasser

15 Jul 2024

·

Stayed 3 nights

Loved the experience. Hotel was very confortable. Breakfast complete. Also de staff was very nice.

10

Hector

19 Jul 2022

·

Stayed 3 nights

Perfecro y lo mejor la atencion de JUAN increible ser humano especial cariñoso y siempre atento a ayudarnos en todo …graciasmi nuevo amigo, nos veremos el proximales año

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8

Kieron

16 Aug 2025

·

Stayed 9 nights

Our stay was lovely, staff were very helpful, especially as our Spanish was very limited. Lovely area.

10

Ferran

5 May 2025

·

Stayed 1 night

Todo muy bien, el personal de recepción un 10.

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Location

Quiet, pleasant Chamberí/Salamanca area with easy access to multiple metro stations; convenient for the Santiago Bernabéu and connections to the center. Some guests felt it was not within easy walking distance of major attractions.

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10

ALFREDO

3 Dec 2023

·

Stayed 2 nights

Hotel en perfecto estado. Bien comunicado y ubicado.

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10

Carlos

26 Mar 2025

·

Stayed 7 nights

Hotel limpio y en muy buena zona. Lo mejor, es que puedes comprar lo que sea a menos de tres cuadras.

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10

Jaime

7 Dec 2024

·

Stayed 3 nights

Great location in the nice Chamberi area. Short walking distance to the Gregorio Maranon metro station.

10

Nirmala

4 Mar 2025

·

Stayed 1 night

Property is very clean and central location. Metro few mins walk, 30 min walk to Gran via. Lots of places to eat around. Staff helpful and enjoyed my stay

8

Flemming G.

19 Oct 2025

·

Stayed 2 nights

Pænt værelse til prisen - rigtig god beliggenhed

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10

Naomi

19 Sept 2024

·

Stayed 1 night

It’s was lovely I was there for a concert and needed a room for one person. The single occupancy room is a great size. Staff were lovely and I was able to have late checkout for an hour. All in all Great location super close to the metro and the stadium was only two stops away.

10

Johann

21 Jul 2024

·

Stayed 3 nights

Excellent NH property. Great area to stay in Madrid.

10

hector

30 May 2024

·

Stayed 3 nights

excellent location and facilities

10

Tamara

22 Aug 2024

·

Stayed 2 nights

Great location, quiet street, not far from the city center. Clean renovated room, helpful staff, good restaurant within the hotel - everything was great.

10

CHANEL

1 Mar 2025

·

Stayed 2 nights

Loved my stay. Hotel and staff were great. Was not walkable distance to main attractions though. Had to take uber.

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Dining

Breakfast is frequently praised for its quality and variety, though some consider it expensive. On-site dining receives mixed comments, from good meals to concerns about value or portion sizes.

Related guest reviews

8

Trine

2 Sept 2025

·

Stayed 4 nights

Rent, god frokost med variert utvalg, lite rom med utsikt til rømningsvei/ rett i en murvegg inne i selve bygget - ikke ut på gate/område. På bilder ser det ut som om det er et uteområde, men det var ikke tilfelle. Rolig strøk. Komfortabel seng og puter. God aircondition. Stille

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10

Manuel

6 May 2024

·

Stayed 3 nights

Excelente servicio , habitación, desayuno y sobretodo ubicación

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8

Beatriz

7 Dec 2022

·

Stayed 19,332 nights

Me gusto la situación, y que era un barrio tranquilo, bien para ir con niños como fue mi caso. Me pareció caro el desayuno por lo cual fuimos fuera del establecimiento ha desayunar, cerca hay varios sitios. También el aparcamiento es caro y mal garaje para maniobrar.

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10

James

26 Jul 2024

·

Stayed 5 nights

Nice upscale hotel far enough out of the main centre of Madrid but close enough to be in the middle of city in minutes. Clean and comfortable room, great breakfast options.

10

Anders

22 Jul 2025

·

Stayed 3 nights

Fint hotell i gangavstand til Santiago Bernabeu. Restaurant i 1. etg med bra mat.

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8

Manuel Alfons

1 Aug 2023

·

Stayed 2 nights

Buen hotel, tranquilo y limpio. Con plaza de garaje. No cogimos desayuno, demasiado caro, se puede desayunar por los alrededores a menos de la mitad de precio. Como llegamos a la hora de comer, lo hicimos en el restaurante del hotel. El menú, mal llamado mediterráneo, escaso y algunos platos recalentados.

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8

Jethro

1 Jan 2024

·

Stayed 3 nights

Great place; the hotel is in an affluent and quiet part of Madrid. I arrived a few hours early and was able to check in. There was a good variety of foods for breakfast. I was also able to easily borrow a charger for my phone.

8

Michael

5 Jul 2024

·

Three female adults traveling - we spent 2 nights here. We booked for 3 adults and were given a family room which was two separate suites, each w a bathroom. It was nice to give us some privacy. The rooms themselves were OK, not huge. The beds were the biggest we got the whole trip in Spain - a queen and a King which was great. Beds comfortable and plenty of pillows. The view was nice. Having adjoined rooms was nice. Bathrooms were good. Towels decent and big enough. Had a mini fridge (with stuff for purchase) but we just moved that aside and used to keep water cold. Clean. Minuses are no luggage racks so used the desk and the floor. AC was weak. And breakfast was too expensive for what we needed ($19) so we just went out. Also the tiniest elevator we have ever seen! Could fit 3 adults only w/o luggage. We had to split up to use it - lol - but seriously not really a problem. Another negative is that it was too far to walk to many areas I wanted to see. Taxi was much faster than subway so that’s what we used. We found some nice places for eating walking distance tho. Had a nice time in Madrid.

10

Sarah

24 May 2025

·

Stayed 2 nights

A really lovely hotel, amazing facilities in the rooms and a great selection for breakfast. Also in a lovely location.

10

Graham

2 Apr 2024

·

Stayed 5 nights

Very central location. Room was clean and staff were helpful. Breakfast was good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $329	7 $351
8	9 $170	10 $222	11 $260	12 $207	13 $210	14 $218
15 $142	16 $194	17 $238	18 $234	19 $274	20 $200	21 $218
22 $131	23 $207	24 $336	25 $251	26 $293	27 $207	28 $195
29 $119	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
		1 $148	2 $158	3 $141	4 $154	5 $188
6 $177	7 $143	8 $126	9 $152	10 $154	11 $164	12 $155
13 $116	14 $143	15 $126	16 $166	17 $172	18 $140	19 $142
20 $115	21 $126	22 $123	23 $125	24 $126	25 $142	26 $124
27 $126	28 $207	29 $184	30 $207	31 $215

NH Madrid Zurbano

Prices for NH Madrid Zurbano

Monthly average prices

About this property

Location

Room options

Junior Suite (View)

Standard Room

Junior Suite

Superior Room, Terrace (View)

Standard Single Room

Superior Room (Triple View)

Superior Room (View)

Junior Suite (View, Extra Bed 3 Adults)

Superior Room (Triple View, Extra Bed 3 Adults)

Standard Room (View)

Junior Suite (Extra Bed 3 Adults)

Guest reviews of NH Madrid Zurbano

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Madrid Zurbano

Prices for upcoming dates

Business details