Room Mate Alicia, Madrid

Unfortunately we found out the hard way that 3 star rated hotels are not obligated to have the AC on in Spain in Oct, but 4 Star hotels are obligated to have both yearlong. It was very hot, we notified the front desk person on the same day of arrival,she assured us she would have maintenance look at it, did not inform us of the policy but said it would be taken care of. We also notified her that the window (floor to ceiling) did not lock, which she also assured us they would address since it was a safety issue. The day went on and nothing, the next day again we reminded her and she said maintenance had been in the building but that they were gone already, they never looked at our room. Later that day we asked another front desk person since it was obvious we weren't getting anywhere w/ the first person. The young man (Emanuel) explained that the heater was on because they had already done their transition from ac to heat and that they could not do anything about it but keep our window open. This was really not possible since all the smells and noise from outside were very disrupting. He gave us a fan and said if we wanted to look into getting a differnet hotel they would refund us the remainder of the stay. It was very upsetting since we had this hotel reserved for months and had paid a premium price for it. Later that day (after i wrote my initial review here) he called us to say he found us a room at a sister property, they had ac but we couldn't move till the next day. 😱

Amazing Room with terrace and spa. Very usefull when its 38 C in Madrid. Very well located about 5 min walk from Sol station which takes you to the airport for 3 Euro. Everything was perfect.

A Wonderful Stay in the Heart of Madrid Staying at Room Mate Alicia was truly the cherry on top of our Madrid experience. We had a wonderful time exploring the city, and coming back to such a beautiful and welcoming hotel made our stay even more special. One of the highlights was being able to enjoy the terrace overlooking Plaza de Santa Ana, with its beautiful atmosphere right in the heart of Madrid. Relaxing in the jacuzzi while taking in the view was the perfect way to unwind after a day in the city. The hotel is beautifully maintained, thoughtfully designed, and offers everything you could possibly need. The two-story space added a unique touch that made the stay feel even more special and comfortable. But what truly stood out was the warmth and friendliness of the staff. Everyone was welcoming, attentive, and genuinely kind, which made us feel right at home. Thank you, Room Mate Alicia, for making our Madrid stay so memorable. The location, the atmosphere, the terrace, and especially the wonderful people made this a place we would happily return to. A beautiful experience from beginning to end. Centrally located and everything was walking distance Maria C Guatemala

Great location with 100s of restaurants within a few minutes walking. The best air conditioning we experienced in all of Europe. Right on the square with a park and a playground close for kids. Breakfast was good and the rooms were spotless. I'd definitely stay here again.

Absolutely loved my stay here, everything was simply perfect. The location is exceptional, making it so easy to enjoy everything nearby. The suite was beautiful, comfortable, and thoughtfully appointed. The terrace was a wonderful highlight perfect for relaxing and enjoying the atmosphere. The entire experience felt elegant, welcoming, and truly memorable. I would definitely return without hesitation on my next visit!