Is parking available at the property?

Self parking is available on-site for a fee of EUR 19 per day.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately EUR 14 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility may vary.

Where is the property located in relation to key landmarks?

Located in Madrid (Tetuán), the property is steps from Plaza de Castilla and a 3-minute drive from Bernabéu Stadium. It is approximately 3.6 miles from Gran Via and 4 miles from Prado Museum.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 35 per day, and advance request or confirmation may be required.

Exe Plaza Hotel in Madrid - Comfort & Style

Average nightly price at Exe Plaza by month, last 12 months (USD)
Month	Average price
January	US$153
February	US$250
March	US$241
April	US$223
May	US$210
June	US$284
July	US$119
August	US$97
September	US$272
October	US$476
November	US$205
December	US$159

What guests think

Exe Plaza draws praise for its convenient transport links next to Plaza de Castilla, generally spacious rooms, and friendly staff, with many guests highlighting strong cleanliness standards and easy access to cafés, restaurants, and the Chamartín area.

Common drawbacks include very slow or limited elevators and some dated areas. Several reviews note centrally controlled heating or air conditioning, occasional noise, and a lack of in-room kettles or coffee makers. Breakfast is widely enjoyed, though a few guests found it repetitive, overpriced, or unavailable alongside closed bar/restaurant hours. Overall, expect a well-connected, comfortable stay with a few operational inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: many reviews report very slow or limited elevators with outages causing long waits, while parking is convenient; gym access is inconsistent and the bar or restaurant has sometimes been closed.

Related guest reviews

2

Miguel

17 Apr 2025

·

Stayed 2 nights

Tienen uno de los ascensores en mantenimiento y es casi imposible subir y bajar por el único que queda disponible. Aparte por las noches no funcionaba el ascensor y nos tocó dos veces subir al 7º piso andando. No entiendo como en pleno puente de semana santa se ponen a cambiar los ascensores. O no deberían coger más reservas. Yo era un hotel que me he hospedado varias veces. Pero ya no vuelvo.

Translate

10

C

14 Feb 2024

·

Stayed 4 nights

Fabulous stay and highly recommend the connecting family rooms. Hotel was spotless. Not sure why the bar and restaurant weren't open the weekend we were there.

6

Jose

23 Apr 2025

·

Stayed 8 nights

Great location just steps from metro station, breakfast is great and staff is really kind. Rooms are outdated. You have to wait a long time to use the elevator, they only have one working.

8

John

11 Mar 2024

·

Stayed 5 nights

Ingen fitness, på trods af at det var beskrevet.

Translate

8

Lucia Leonor

22 Aug 2025

·

Stayed 1 night

Nice big and clean room but for a 4 star hotel they should provide coffee in the room. The elevators were very slow so it took forever to just be able to go downstairs in the morning to get a coffee.

10

Alvaro

16 Nov 2023

·

Stayed 3 nights

Nice hotel located just in front of Plaza Castilla subway station. Friendly staff at lobby. Clean and comfortable rooms. Convenient underground parking lot.

10

Ivan

7 Jan 2026

·

Stayed 2 nights

El hotel esta muy accesible, con amplio parking, con capacidad para furgonetas

Translate

10

Pamela

10 Jan 2026

·

Stayed 12 nights

Elevators can’t handle volume of guests so frustratingly slow. No coffee machine in room. Otherwise great

6

Adrian

21 Apr 2025

·

Stayed 3 nights

Overall pretty good except for a couple of minor setbacks. First, the property has 11 floors but only 1 working elevator. As you can imagine, queues and long wait times for the elevator were commonplace. Also, the wifi in the room did not work well unless your device is located right next to the door. Otherwise, my stay was great!

8

Steven

13 Feb 2025

·

Stayed 1 night

Good location, and rooms are clean and functional. The room was too warm, and the ac didn't seem to cool it. throughout our stay only 1 lift that holds 4-5 people with cases was working, which is not great for a 10 floor hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised in rooms and bathrooms, with many describing the hotel as spotless. A few guests reported lapses such as incomplete cleaning or a bug sighting.

Related guest reviews

6

Arseniy

5 Sept 2023

·

Stayed 1 night

Location is great - just next to metro station, short ride from the airport. The area around is very pleasant with lots of restaurants. When I checked in the room was not fully cleaned

2

Arturo

6 Oct 2024

·

Stayed 1 night

This place was dirty from entrance, to front desk to elevators. The place feels antiquated and neglected in terms of maintenance. Customer service is rude and any ask that you have will be poorly handled. Bed sheet were not clean. You can hear every time other rooms use their toilet. The location is not that bad. In general: Regardless of how high the demand is, you should never pay more than $60 per night as that is the value will get.

10

Mari

17 Jan 2026

·

Stayed 1 night

Excelente hotel, quartos espaçosos, banheiro impecável, café da manhã maravilhoso. O hotel fica perto de farmácias, padarias e mercadinhos o que facilitou muito nossa estadia.

Translate

8

Francesco

9 Sept 2022

·

Stayed 1 night

Sono stato varie volte all'Exe Plaza e mi sono sempre trovato bene. Questa volta purtroppo ho trovato una piattola che passeggiava in bagno Il personale è stato gentile e mi ghanno dato subito un'altra camera

Translate

10

Grzegorz

3 Oct 2025

·

Stayed 3 nights

We stayed at this hotel for three nights, and everything was absolutely wonderful. From the reception to the facilities and service, everything exceeded our expectation. The rooms are spacious and comfortable, the hotel is spotless and very well maintained. The bed are cozy, the atmosphere is quiet, and we truly enjoyed our stay. The staff were all extremely friendly and helpful, and the communication with the hotel was smooth and easy. The location is perfect- surrounded by plenty of coffeee shops, a McDonal’s and most importantly metro station just around the corner. I would highly recommend Hotel Exe Plaza to anyone visiting Madrid. Thank you for making our time so pleasant.

10

Vida

1 Aug 2025

·

Stayed 1 night

Nice clean spacious room. Hotel is very close to metro, and also Chamartin station with many train routes.

10

ana imelda

9 Jun 2025

·

Stayed 1 night

No me encontré con una limpieza excelente olvidaron detalles pero creo que es porque son muchas habitaciones .

Translate

10

Elsye

15 Aug 2025

·

Stayed 1 night

Very clean, the staff are very friendly.

10

Mari

22 Jan 2026

·

Stayed 3 nights

Hotel maravilhoso, tudo impecável café da manhã, quarto, banheiro.

Translate

10

Steven

24 Nov 2025

·

Stayed 6 nights

Very clean room and extremely nice staff!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, though some feel dated. Several reviews note centrally controlled heating or cooling, occasional noise, weak in-room Wi-Fi, and the lack of kettles or coffee makers.

Related guest reviews

4

Haim

2 Nov 2025

·

Stayed 1 night

Beautiful Suite, but No Heating in Cold Weather We booked a romantic room with champagne and chocolates and were pleasantly surprised with an upgrade to a suite — it was spacious, elegant, and very nice. Unfortunately, the stay was uncomfortable because the rooms had no heating, and we were told that, by hotel policy, the heat would not be turned on until next week. It was very cold at night, which really affected the experience. It’s a pity, because everything else — the staff, the room, and the atmosphere — was great. But without proper heating, it’s hard to recommend staying here during cold weather.

10

Wayne

27 Jul 2025

·

Stayed 2 nights

It’s a newly renovated room we had and very spacious for a family of 3. It’s next to Mac’s and Taco Bell. 2 minutes to local bakery and metro station.

8

Matilda

10 Nov 2025

·

Stayed 3 nights

Rent och allmänt bra! Dessvärre ganska lyhört till korridoren och övriga rum.

Translate

8

MH

15 Aug 2024

·

Stayed 3 nights

Good rooms which are spacious and clean. However furniture in the rooms need an update. The furniture was worn wood which is not a modern look for me. Also more glass and steel type furniture would make the rooms substantively more modern. However, overall good service from staff and good facilities.

6

Jors

6 Mar 2025

·

Stayed 3 nights

Great location. Overall fine hotel. The only reasons for the average rating instead of good/great, is: there is only one elevator for a quite large hotel with around 15 floors. This means the wait time for the elevator is quite long, and often when it opens, it is already full (the elevator is not big), so you have to wait another few minutes. The second reason: the room felt a bit outdated, and smelled a bit "old". Lastly, it was around 30 degrees in my room (in winter!); I tried to get the temperature down by turning the AC on. The AC is an oldfashioned panel with only 1 knob to turn +5 degrees to -5 degrees. So, I turned it to -5 degrees and could hear air being blown into the room. The temperature did not go down, so I had 2 terrible nights. After asking about this at the reception, they told me the temperature can not be regulated per room, but is controlled centrally. So, me "turning on" the AC actually caused warm air to be blown into the room... Luckily the windows open all the way, so the cold outside air cooled my room down.

10

Grzegorz

3 Oct 2025

·

Stayed 3 nights

We stayed at this hotel for three nights, and everything was absolutely wonderful. From the reception to the facilities and service, everything exceeded our expectation. The rooms are spacious and comfortable, the hotel is spotless and very well maintained. The bed are cozy, the atmosphere is quiet, and we truly enjoyed our stay. The staff were all extremely friendly and helpful, and the communication with the hotel was smooth and easy. The location is perfect- surrounded by plenty of coffeee shops, a McDonal’s and most importantly metro station just around the corner. I would highly recommend Hotel Exe Plaza to anyone visiting Madrid. Thank you for making our time so pleasant.

6

OSCAR EDUARDO

16 Mar 2025

·

Stayed 2 nights

Location is good, but the hotel needs serious renovations and care in the rooms.

10

Pamela

10 Jan 2026

·

Stayed 12 nights

Elevators can’t handle volume of guests so frustratingly slow. No coffee machine in room. Otherwise great

6

Adrian

21 Apr 2025

·

Stayed 3 nights

Overall pretty good except for a couple of minor setbacks. First, the property has 11 floors but only 1 working elevator. As you can imagine, queues and long wait times for the elevator were commonplace. Also, the wifi in the room did not work well unless your device is located right next to the door. Otherwise, my stay was great!

8

Steven

13 Feb 2025

·

Stayed 1 night

Good location, and rooms are clean and functional. The room was too warm, and the ac didn't seem to cool it. throughout our stay only 1 lift that holds 4-5 people with cases was working, which is not great for a 10 floor hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, with smooth check-ins and assistance like early check-in and printing. However, there are occasional reports of unhelpful interactions and unresolved requests.

Related guest reviews

10

Patricia

28 May 2024

·

Stayed 1 night

We arrived at the hotel about 10 am, exhausted from a flight from the United States. We were immediately given our room, no reminding us that check in is at 2:00 pm, as it admittedly is. We were ready to pay extra for early check in because we were so tired but it never got to that point. SO GRATEFUL! Also, I forgot to print our train tickets before we left home. I was able to print them at the hotel at no charge. Breakfast buffet was plentiful. Loved everything about this place. ❤️

10

Grzegorz

3 Oct 2025

·

Stayed 3 nights

We stayed at this hotel for three nights, and everything was absolutely wonderful. From the reception to the facilities and service, everything exceeded our expectation. The rooms are spacious and comfortable, the hotel is spotless and very well maintained. The bed are cozy, the atmosphere is quiet, and we truly enjoyed our stay. The staff were all extremely friendly and helpful, and the communication with the hotel was smooth and easy. The location is perfect- surrounded by plenty of coffeee shops, a McDonal’s and most importantly metro station just around the corner. I would highly recommend Hotel Exe Plaza to anyone visiting Madrid. Thank you for making our time so pleasant.

10

Gary

25 May 2024

·

Stayed 3 nights

Breakfast was great. The staff was amazing.

6

Jose

19 Jul 2025

·

Stayed 3 nights

It’s the second and last time ill be staying at this Hotel, staff wasn’t kind at all.

2

Per-Arne

26 Jul 2025

·

Stayed 1 night

Basic standard and the service is not good at all. Noisy outside at night. They forgot to arrange with taxi to the airport and we had to urge them several times to arrange with a driver to arrive. Aiming to be four star they fail massively.

8

Terry Thomas

10 Jun 2022

·

Stayed 1 night

Great place to stay for short term or for business. Hotel staff was very competent as well as informative along with being very accommodating. The hot water was hot and the bed sheets and towels were clean and crisp. Would I stay there again, yes I would …

2

Amir

29 Apr 2023

·

Stayed 1 night

Sehr unfreundlich Leute.

Translate

6

Ariadna

15 Nov 2023

·

Stayed 2 nights

Informé de que el agua de la ducha o salía ardiendo o salia fria ella sola y ni me dieron otra solucion ni me dijeron nada. Del techo del baño caian pelusas de polvo. Csmas comodas y buen parking. Desayuno sin más

Translate

8

John

26 Sept 2025

·

Stayed 1 night

Hotel Exe Plaza, overall was good, room very clean and the building itself it is in good condition, staff was very friendly and did make us feel welcome. The location it is excellent because sub station and bus station are very close to the hotel making it easy to commute and close to the Santiago Bernabeu Stadium. Highly recommended.

10

Enrique

17 May 2024

·

Stayed 1 night

Fast, friendly, no hassle early check-in. Clean, comfortable room and beds. Buffet breakfast was good.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient for transport, with the Metro and buses steps away and easy access to Chamartín and Bernabéu; restaurants and cafés are nearby. It is not central, and a few mentioned the immediate area could feel less appealing.

Related guest reviews

10

Caio

27 Aug 2025

·

Stayed 2 nights

Um hotel não tão central mas ao lado da estação de metrô. Muito limpo, confortável para qualquer tipo de viajante.

Translate

8

LYNDSAY

11 Sept 2025

·

Stayed 1 night

Good transport links

8

Mary

20 Jul 2025

·

Stayed 7 nights

Convenient for me, as have family nearby, but probs if not would stay closer to centre. However, the metro is right outside hotel, which is very good we used a lot and there are few nice coffee shops very close, which are good for breakfast. Overall, I like the location, its vibrant and transport good from here.

8

Jaime Emir

12 Jun 2025

·

Stayed 2 nights

El hotel está bien conectado en cuanto a transporte público. Se puede llegar caminando al tren de Cercanías (Chamartín) y a pocos pasos del metro y de los autobuses.

Translate

10

Vida

1 Aug 2025

·

Stayed 1 night

Nice clean spacious room. Hotel is very close to metro, and also Chamartin station with many train routes.

10

Campbell

12 Sept 2025

·

Stayed 1 night

Great location

6

PJ

29 Sept 2025

·

Stayed 2 nights

unfortunately this hotel is in a location that was at least 30 minutes away (by car) from where we wanted to be. Not the fault of the hotel, it is what it is. There are a few food options that are walkable from the hotel. The room had no coffee or tea maker. The restaurant opens at 7am. The staff is very courteous and promptly took care of any requests we had. It's a fine hotel; just be sure the location is good for you. Thank you!

10

Jeffrey

18 Jan 2025

·

Stayed 13 nights

Very good hotel in a convenient location in Madrid, fun neighborhoods nearby (eg, Nueva Espana), and steps from Metro that can get you everywhere.

8

Jacqueline

13 Apr 2024

·

Stayed 1 night

Easy access to centre and station

8

John

26 Sept 2025

·

Stayed 1 night

Hotel Exe Plaza, overall was good, room very clean and the building itself it is in good condition, staff was very friendly and did make us feel welcome. The location it is excellent because sub station and bus station are very close to the hotel making it easy to commute and close to the Santiago Bernabeu Stadium. Highly recommended.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and taste. Some guests found it repetitive or overpriced.

Related guest reviews

10

Caroline

3 Aug 2024

·

Stayed 2 nights

Very good experience at Exe hotel! 20 min drive from the center of Madrid, but still worth it! Very clean and lots of space in the room! Great for a family of four adults! Great breakfast!

8

bethsabet

26 Mar 2024

·

Stayed 1 night

It is convenient, clean and the breafast buffet was good.

10

Martin Lopez

31 Mar 2024

·

Stayed 1 night

This is a very nice hotel just one metro stop from Chamartín train station. Metro station Plaza de Castilla is a few steps from the hotel, which is very convenient to get around Madrid. Breakfast was absolutely delicious.

8

ENMA

25 Apr 2025

·

Stayed 6 nights

The location of this hotel is fantastic! Not far away from the old part of Madrid, good restaurants and shopping places near by. Building is new and cleaning service is great. I removed a star for two reasons, first, the towels were a little bit old 😔…Second, I had been in many four star hotels, so I am used to see magnificent breakfast options that are perfect for lunch or dinner, but this hotel only serves a continental breakfast which it is not bad, but it is ok for a three stars hotel.

10

Mari

17 Jan 2026

·

Stayed 1 night

Excelente hotel, quartos espaçosos, banheiro impecável, café da manhã maravilhoso. O hotel fica perto de farmácias, padarias e mercadinhos o que facilitou muito nossa estadia.

Translate

10

Fernando

6 Jun 2022

·

Stayed 2 nights

Ficamos duas noites em Madri, e escolhemos o hotel por causa da localização, apesar de não ficar no centro, fica em frente a uma estação de metrô, o que facilitou muito nosso translado com as bagagens. Embaixo do hotel tambem tem um MC café e um Taco Bell. O quarto que ficamos era super confortável, cama e travesseiros bons. E o café da manhã do hotel foi incrível! Equipe simpatica nos permitiu fazer o check-out tardio sem cobrar . Recomendo e voltaria a ficar!

Translate

10

Russell

23 Feb 2025

·

Stayed 3 nights

Great Hotel in a convenient location for exploring Madrid. The hotel was clean, staff were friendly and helpful. We had a family room which had everything we needed and the breakfast buffet had all the choices we could possibly want (and more!!)

8

John

21 Dec 2023

·

Stayed 1 night

Great hotel all around. The only negative was the breakfast buffet was a little over priced.

8

Maria

29 Sept 2024

·

Stayed 1 night

Great location and breakfast selection

10

Alberto

17 May 2023

·

Stayed 2 nights

El desayuno todos los días es lo mismo. No hay variedad Elevadores pequeños, viejos y tardan en llegar al piso La habitación muy bien pero pocos canales en la pantalla Buen colchón no es muy blando, cama amplia

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $177	6 $199	7 $293
8 $122	9 $155	10 $168	11 $195	12 $215	13 $177	14 $186
15 $111	16 $197	17 $265	18 $206	19 $186	20 $178	21 $206
22 $116	23 $187	24 $274	25 $216	26 $215	27 $168	28 $168
29 $122	30 $156

Su	Mo	Tu	We	Th	Fr	Sa
		1 $144	2 $135	3 $152	4 $150	5 $170
6 $152	7 $122	8 $122	9 $137	10 $141	11 $483	12 $144
13 $84	14 $123	15 $124	16 $127	17	18 $145	19 $145
20 $122	21 $111	22 $111	23 $101	24 $111	25 $113	26 $140
27 $126	28 $159	29 $149	30 $160	31 $222

Exe Plaza

Prices for Exe Plaza

Monthly average prices

About this property

Location

Room options

Junior Suite

Junior Suite (Single Use)

Comfort Double Or Twin Room

Romantic Room (Cava Bottle + Chocolates)

Premium Room

Comfort Room (With Extra Bed)

Premium Room (Single Use)

Comfort Double Room Single Use

Familiar Room, Connecting Room

Guest reviews of Exe Plaza

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Exe Plaza

Considering this hotel for your Madrid trip?

Prices for upcoming dates